Starplus Triad Xts Installation Digital Key Telephone System Instructions Guide

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Chapter 4 - Call Distribution - ACD/UCD
Guaranteed Message Timer
Description
The Guaranteed Message Timer setting specifies how long a call rings before it is answered
by Guaranteed Message RAN when the Guaranteed Message RAN feature is added to an ACD
Group.
The Guaranteed Message Timer setting is variable from 000-300 seconds.
Programming Steps
1. Press the GUARANTEED MESSAGE TIMER flexible button(FLASH 61, Button #7).The
following message displays:
2. Enter a valid...

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No-Answer Recall Timer
Description
If a call routed to a station via ACD is not answered by the ACD Agent/Station before the
No-Answer Recall timer expires, the call is returned to ACD Queue with the highest priority.
The station that failed to answer the ringing ACD call is also placed into an out-of-service
(OOS) state.
The ACD No-Answer Timer setting is variable from 000–300 seconds.
Programming Steps
1. Press the NO-ANSWER RECALL...

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DEFAULT…ACD No-Answer Retry Timer is set for 300 seconds.
Conditions
»If your phone is taken out of service three times consecutively, the agent must manually
put themselves back into an available status. (Refer to“ACD/UCD Available/Unavailable”
on page 4-6.)
Overflow Station Forwarding
Description
An overflow station may be assigned to route callers in queue to a designated station after a
specified time. The overflow station may...

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To remove Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button, or dial code [640]. A confirmation tone sounds and the FWD LED
extinguishes.
 SINGLE LINE TELEPHONE
SLTs do not have a FWD button and must dial code [640] to use this feature.
Conditions
»An overflow station may be assigned to route callers in queue to a designated station
after a specified time. A queued call is one that has been answered by...

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Chapter 4 - Call Distribution - ACD/UCD
PC/ACD Baud Rate Display
Description
TheXTScan provide PC/ACD Reporting output to the standard RS232C I/O ports on the MPB
or the optional SIU2 module connector(s). The baud rate is displayed as 150, 300, 600, 1200,
2400, 4800, 9600, or 19.2K baud.
Programming Steps
ThePC/ACDPortBaudRateisprogrammedusingFlash 15baud rate assignments (refer to
“Baud Rate Assignments”on page 2-16. The LCD displays the current baud rate based on which...

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PC/ACD Trace Port Assignment
Programming Steps
1. Press the TRACE PORT ASSIGNMENT flexible button(FLASH 63, Button #2)to determine
which port to use for the PC/ACD Interface Trace.
2. Enter a valid number for the PC/ACD Event Trace Port number:
[1] = Port #1 (RS-232-C port labeled SCMI on MPB)
[3] = Port #3 (RS-232-C port on optional SIU on MISB)
[4] = Port #4 (RS-232-C port on optional SIU on MISB)
[5] = Port #5 (UART on MPB)
The...

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6. Todeletea station from being a primary agent of the ACD group, use the dial pad as
follows:

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Recorded Announcement Tables
Description
Determines the type, index (port) number and message length for the eight available
Recorded Announcements (RAN). There are eight RAN Tables that can be programmed.
The type can be either a CO line port, an SLT port, Digital Voice Mail, or a RAN Hunt Group
port. The index number specifies which circuit for the type of interface. The message length is
used to match the maximum length of the...

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Programming Steps
If Recorded Announcement (RAN) devices are installed to operate with ACD, these tables
must be programmed.
1. PressFLASHand dial[62]. The following message displays:
The top left button in the flexible button field is lit for programming ACD RAN
Announcement Table #1.
2. To change to another ACD RAN Announcement Table, pressFLASH 62and a flexible
button 2-8 for Tables 2-8 respectively.
To program a Table for a CO...

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To program a Table for digital voice mail:
1. Press the TABLE X flexible button (1-8).
2. Dial [4] for the Digital Voice Mail function.
3. Dial [44X] (X=0-7) for the Voice Mail Group.
4. Dial a three-digit menu number [000-999].
5. Dial [0-9].
0 = No DTMF Detection, No Messages Played. (Default)
1 = DTMF Detection, No Message.
2=NoDTMF,PlaceInQueueMessage.
3 = DTMF Detection, Place In Queue Message.
4 = No DTMF, Hold Time Message.
5...