Starplus Triad S System Programming Manual

6-20 PC /  ACD  In terfa ce  Trace
PC / ACD Interface Trace
Pro g ram mi ng  S te ps
Pr es s F LASH and dia l [63]. The  fol lowi ng m es sage  di sp lays :
Des crip ti on
The PC/ACD Interface Trace feature is available with optional software. The  
PC/ACD Interface Trace feature provides  an event  trace output which is 
compatible with Discovery ACD  Repo rting  packa ge.  T he b uttons  on the 
digital telephone are defined as shown when entering  the PC/ACD  Event 
Trace feature programming area:...

PC / ACD Int erface Tra ce 6 -21
Des crip ti on
The  P C/ A CD  In te rf ac e  Tr ac e  pr ovid es  a s er ie s  of e ven ts  t rac e  out put  
which is compatible  with the Discovery ACD  Reporting  package. By 
def aul t,  th e P C /A CD  E vent  T ra c e i s  dis abl ed  (NO ).
Tr ac e  P o r t  A s s i g n m e n t
Pro g ram mi ng  S te ps
1. Press the TRACE PORT ASSIG NMENT flexible  button (F L ASH 6 3, 
Bu tton  #2) to determine the port to use for PC/ACD Interface Trace.
2 . Ent er  a  val id...

6-22 PC /  ACD  In terfa ce  Trace
Des crip ti on
The  sy st em  can p rovi de  PC/ A CD  Repor t ing  out put  to  th e s ta ndar d 
RS232C  I/O ports  on  the MPB or the  optiona l S IU2  module con nector(s ). 
The baud rate  is displayed as 300,  1200, 2400, 4800, or 9600 baud. By 
def au l t,  th e P C /A CD  ba u d r at e  is  se t  to   96 0 0. 

7
Uniform Call
Distribution (UCD)
This chapter provides the func tional steps nec essary to use the UCD
features with the STARPLUS Tr i ad -S System . To implement  the call
coverage desired, you  must  first enter the  Programming  Mode. 

UCD Group  Program ming 7-3
UCD  Group Programming
Pro g ram mi ng  S te ps
1. Press FLASH and  di al [60]. The  following message displays:
2 . Ent er  t he  grou p numb er  (5 50 - 55 7) , t hen  pr ess  HO LD.
Des crip ti on
There can be eight UCD Groups of  no more  than eight stations  each. The 
UCD  Groups  use  a p ilot hunting  te chnique.  If the  pilot numb er is d iale d, 
the  a ssi gne d s tat i ons i n t hat  U CD  Group  ar e  se arche d f or  the  s tat i on 
which has been  in  an idle...

7- 4 U C D Gr ou p  P r og ra m m i n g
Alt e rn a te  UCD  G ro up  A ss ig n me nt
Pro g ram mi ng  S te ps
1 . Pr es s t he  A LTE R NATE  UCD  GR O UP  fl exi bl e b utt on ( FLA SH 60, 
Bu tton #2).
2. Enter the  pilot number (550  to 557)  for desired Alternate UCD Group.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Deleting an Alternate UCD  Group
1. Press [#] three times.
2. Then press the HOLD  button.
Des crip ti on
An  Al te r nat e UC D Gr oup can...

UCD Group  Program ming 7-5
Des crip ti on
When an  Overflow Station is assigned, callers that remain in queue  for  a 
specified amount  of time  are routed  to  the assigned Overflow Station. 
The Overflow S ta tion MAY NOT  be one  of the UCD  Group s ta tions.  Only 
CO calls transferred to a  UCD  Group, overflow to the  Overflow  Station 
when  R AN  T abl es  ar e  ass igne d.
UCD Primary Age nt Assignments
Pro g ram mi ng  S te ps
1. Press the PRIMARY AGENT flexible  button (FLASH 6 0, Bu tton...

7- 6 U C D Gr ou p  P r og ra m m i n g
UCD Primary RAN Assignments
Pro g ram mi ng  S te ps
1. Press the PRIMARY RAN flexible  button (FLASH  60, Button  #10).
2. Enter a  valid  numbe r (1-8) for the  de sire d RAN Announce ment Tab le  
or a (#) to remove the  entry.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
A  Pri mar y Me ssa ge  Ann ounceme nt  may  be  as si gned  to  th e g roup.  T his  
mes sag e i s  the  fi r st  one  pr es ent...

UCD Time rs7-7
UCD  Time rs
Pro g ram mi ng  S te ps
Pre ss FLASH an d di al  [6 1]. The following message displays:
Des crip ti on
Si x t im er s f or U CD  oper at io n ar e  pro gra mmabl e  on a  sys te m-w ide  ba si s. 
The  UC D t im er s i ncl ude:  a  Ri ng  Ti mer , Me ss age  In te rv al  Ti mer ,  an 
Ov er flo w Ti mer , an  Aut o Wr ap- Up T ime r , a No/A nswe r Re cal l T ime r , and a  
No/Answer Retry Timer. Each timer is described in the following section
The buttons  on the  digital...