Starplus Triad S System Programming Manual

6-10 ACD Grou p Prog ra mming
2. Enter a  valid  numbe r (1-8 for) the  de sire d RAN Announce ment Tab le  
or a (#) to remove the  entry.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
A Guaranteed Message announcement may be assigned to the group to 
force callers to listen to the announcement prior to entering the queue or 
ri ngi ng a n age nt .
Callers listening to this type of  announcement may dial digits (up to 14) 
using their dial...

ACD Group Prog ra mming 6 -11
Sec on dar y RA N
Pro g ram mi ng  S te ps
1 . Pr es s t he  SE CO NDARY  RAN fl exi bl e  but ton (FLASH 6 0, Bu tton  #11). 
The following  message displays:
2. Enter a  valid  numbe r (1-8) for the  de sire d RAN Announce ment Tab le  
or a (#) to remove the  entry.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
A  Se condar y Me ssa ge  Ann ounceme nt  may  be  as si gned  to  th e g roup.  
This  announce ment...

6-12 ACD Grou p Prog ra mming
ACD  Ove r flow  Ti m er
Pro g ram mi ng  S te ps
1. Press the OVERFLOW TIMER flexible button ( FLASH 60, But to n # 13). 
The following  message displays:
2. Enter a valid number on the dial pad which corresponds to 000–60 0 
seconds.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
The ACD Overflow Timer  determines the  total length  of time a caller 
remains  in queue for a particular ACD group.  When the timer...

AC D Tim ers6-13
Des crip ti on
The  C all  F ac to r f eat ur e  is  use d e xc lus iv el y wi th  t he d igi t al  voi c e m ail  t o 
provide  the average call  duration  to  the caller. This feature can  be 
activa ted f rom  administra tion or the  AC D s upervisor ca n use a  flexible 
but ton  [5 80 ]+5 XX  (A CD  Gr oup num ber )+ XXX  (Cal l  Fa ctor ) t o e nte r  t he 
factor (average call dura tion).
The  fol l owing  for mula  i s us ed  to  c alc ul at e  th e a ver age  c a ll  dur at...

6-14AC D  Timers
ACD  R in g  Ti me r
Pro g ram mi ng  S te ps
1 . Pr es s t he  R I NG T IM E R  fl exi bl e b utt on ( FLASH 61, But to n # 1). The  
following message displays:
2. Enter a valid number on the dial pad which corresponds to 
000-300 seconds.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
The  ACD  Ring  Time r  determines  how  long  a ca ll rings  into  a b usy  AC D 
gro up be for e  bei ng p re se nte d t o t he  fi rs t  re...

AC D Tim ers6-15
Des crip ti on
The ACD Message Interval Timer  (MIT) determines  the length  of time a 
c al le r r em ain s i n que ue (l is te ni ng t o M OH,  if  prov ide d) b et wee n r ec or ded  
announcements. By  default,  the ACD Message Interval Timer is set for 
60 seconds and is variable from 000-600 seconds.
ACD  No -A ns w er  R eca ll  Tim er
Pro g ram mi ng  S te ps
1 . Pr es s t he  NO -ANS WER  RE CALL  TI MER fl ex ibl e  but ton (FLASH 61, 
Bu tton  #5).  The  fo ll owing  mes sag e...

6-16AC D  Timers
2. Enter a valid number on the dial pad which corresponds to 
000-999 seconds.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
When the  No-Answer Recall Timer  expires, a  station  that  failed to answer 
the  r in ging  A CD  c all  i s  pla c ed  int o a n out -of- se rvi c e  (OO S)  st at e.  The  
st at ion  tha t wa s t ake n out -of -se rv ic e  (OO S)  is  pl ac ed  bac k  in s er vi c e i f t he  
age nt  pr ess es  t he...

ACD Announce ment  Tables (RA N) 6 -17
ACD A nnounceme nt Tables  (RA N)
Pro g ram mi ng  S te ps
If  Recorded Announcement (RAN)  dev ices a re installed to op erate w ith 
AC D, the se  t abl es  mus t be pr ogra mmed .
1. Press FLASH and  di al [62]. The  following message displays:
The top left button in the flexible  button  field is lit for programming 
AC D RAN Annou nce me nt Ta ble # 1.
2. To change  to an othe r AC D RAN Announ ce me nt Ta ble , p re ss 
FLASH 62 and a flexible button 2-8 for...

6-18 ACD  Ann oun cement  Tabl es  (R AN )
To  program  a table for a RAN  Hunt Group po rt:
1 . Pr es s t he  TABLE  X  fl exi bl e b utt on (1 -8 ).
2. Dial [3] for RAN H unt  Group.
3. Dial [458-461]  for  RAN Hunt Group  used.
4. Enter message duration  (000-300 seconds).
5. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
To  program  a table for Digital  Vo ice  Mail:
1 . Pr es s t he  TABLE  X  fl exi bl e b utt on (1 -8 ).
2. Dial [4] for the  Digital Voice...

ACD Announce ment  Tables (RA N) 6 -19
The  t ype  can  be  ei th er  a  CO  li ne  por t,  an  SLT  por t , D igi t al  Voice  Mai l,  or  a 
RAN Hunt Group  port.  The index number specifies which  circuit for the 
type  of interface. The  message length  is  used to match  the maximum 
length of  the message to the device  that  is used.
Dig ital Voice M ail ca n be  us ed  as  a RAN  Annou ncer for ACD  Groups.  A 
men u is  pr ovi de d t o pl ay  the  a nnouncem ent , a s we l l a s col le ct  DT MF...