Starplus Triad S System Programming Manual

4-12 Page  A I ntro ductio n
Des crip ti on
St at ions  ma y be  for ced  t o pl ace  out going  CO  cal ls  by  use  of  LCR  (dia l  [9])  
to  access an outside  line. This lets the system administrator  control 
dialing  patterns and lines  used for outgoing CO calls.  This  can be 
ena ble d/di sab le d on  a p er -st at io n ba sis  for  a ddi ti onal  fl exi bi li t y and  
control. Forced LCR is optional (disabled)  for  all stations, and eliminates 
access to all other line groups.
ACD...

Page A  Introduction 4-13
Des crip ti on
Thi s f e atu re  i s a va ila ble  wi th o pti on al s of tw are . T he  AC D S u pe rvi so r  M o ni to r 
wit h Ba rge -I n fe at ure  pr ovi des  a me ans  for  an A CD  Sup er vi sor  to m onit or  
an ag ent s cal l  in p rogr es s t o coach sa le s t echni que s or  cust omer  r el at ions  
skills. When used, a  supervisor may intrude into an  agent’s ca ll  i n a 
listen-only mode or in a true conference  mode. Prior to barge-in,  a 
supe r vis or  must...

4-14 Page  A I ntro ductio n
CO  Li ne  Ringing O ptio ns
Pro g ram mi ng  S te ps
1 . Pr es s t he  R I NGI NG O P TI ONS  fl ex ibl e  but ton (FLASH  50, Page A, 
Bu tton  #14).  Th e f oll owing  me ssa ge  dis pl ays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Remi nde r  Ring
[1] =  Mute d Ring
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
Whe n a  CO  cal l  ri ngs  at  a b usy  st ati on,  the  cal l  r ings  at  t he  st at ion  usi...

Page A  Introduction 4-15
Des crip ti on
The  Na me/ Num ber  D isp la y fe at ure  di sp lay s t he  st anda rd  id le  LC D 
showi ng the  pr ogr amme d 7-di gi t  name  an d stati on numb er  togethe r. 
This option is progra mmab le on a  per station bas is,  however, th e f eature 
must b e e nab le d / di sa ble d i n a dmi n pr ogr ammi ng.
If a station has this feature enabled but has not programmed a name, the 
name portion  of the  LCD is blank. The  idle  display  priority is  UCD/ACD, 
Hunt ,...

4-16 Page  A I ntro ductio n
CO Loop Pool  Flex 
Pro g ram mi ng  S te ps
1. Press the CO LOOP POOL  flexible button (FL ASH  50, Page A, 
Bu tton #17).  Th e f oll owing  me ssa ge  dis pl ays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Disab le
[1] =  Ena ble
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
The C O L oop Pool feature enables  the  station  user to p rogram  CO Line,  
Loop,  and  Pool  Keys  using f lexib le button...

Page B Introduction 4-17
Des crip ti on
The  A dmi nis tr at i on A ccess  fe at ure  a ll ows a  st at i on t o acce ss  Dat ab ase  
Ad min ist r at ion.  Ea ch st at ion  can  be  ena ble d/ di sabl e d for  s yst em 
pr ogra mmi ng. By  de faul t,  fe at ure  i s di sa bl ed.
Page B Introduction
Pro g ram mi ng  S te ps
If the system is in the  programming mode,  continue using the program 
codes. If  starting to program  here, enter  the programming mode.
1. Press FLASH and  di al  [50 ].  Fle xib...

4-18 Page  B I ntro ductio n
Des crip ti on
Range programming enables the programmer  to  change a  specific 
parameter or a few  parameters for a range of stations, leaving  intact the 
remaining data fields  not  requiring changes. Those data fields  continue 
to  operate with  the previously programmed data.
Whe n pr ogr ammi ng t he  P age  B f eat ur es , t he  fl exi ble  b utt ons  ar e 
mapp ed as fol lows :
Station Identification
Pro g ram mi ng  S te ps
1. Press the STATION ID flexible button...

Page B Introduction 4-19
2. Enter a valid number on the dial pad to identify type of  telephone:
[1]=DS S Console (Ref er to “St at ion  ID  for  DS S  /  DLS  Cons ole  wi th 
Map” for  details)
[6]=S LT w ithout Mes sage  Wait
[7]=S LT w ith Me ssa ge  Wa it (90 Vdc)
[006]= 24-Button Telep hone
[007]=12-Button Te lephon e
[008]=8-Button Telep hone
[009]=16-Button Te lephon e
[015]=S LA
[016]=L arg e D is pla y 30- Button Te le phone
3. Press HOLD to save the entry. A confirmation  tone is  heard  and...

4-20 Page  B I ntro ductio n
MAP  #1 b y de faul t  has  al l  12  C O  Line s  and  all  3 2  St at ion s,  10 0–131. This 
pr ovid es  a d efa ult  l ayout  f or  a 1 2x 32  confi gur at ion.  St at i on/F ea tur e 
but tons  ar e  fl exi bl e a nd ca n be  chan ged  by t he  st at io n use r.  CO  L ine  
but tons  ar e  NO T cha nge abl e.
CO 1 CO 2 CO3 CO4
CO5
CO6CO 7 CO8
CO9 CO10 CO11 CO12
100 101
10210 3
10 4 10 5 10 6 1 07
10 8 1 09 11 0 1 11
11 2 11 3 11 4 1 15
11 6 11 7 11 8 1 19
12 0 12 1 12 2...

Page B Introduction 4-21
MAP  #2 b y de fault has  32  Stations , 100–13 1.  A ll  b u tt o ns  ar e f le xib le  and  
can b e cha nged by  th e s ta tion us er. This ma p can  be dup licated  on 
anot her  D SS/ D LS con sol e a nd a ssi gne d t o t he  same  s ta ti on.
Stati on  D ay  Cl ass  of  Ser vi ce (CO S) 
Pro g ram mi ng  S te ps
1. Press the DAY COS  flexible button ( FL ASH  50, P ag e B, B utto n #2).
The  se ve n cla sse s  of s er vi ce a re :
COS  1  =  No   re st ri c t io ns
COS  2...