Starplus Triad S System Programming Manual

5-8 I CLI D Fea tures 

6
Automatic Call
Distribution (ACD)
The  ACD  Group  feature is available with optional  software.  

ACD Group Prog ra mming 6-3
ACD Group  Programming
Pro g ram mi ng  S te ps
If the system is in the  programming mode,  continue using the program 
codes. If  starting to program  here, enter  the programming mode.
1. Press FLASH and  di al [60].
2. Enter the  grou p number (550-565) on the dial pad.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
There can  be 16  AC D groups  of  up to 252 s ta tions  ea ch. T he  AC D groups  
use a  pilot...

6- 4 AC D Gr ou p  P r og ra m m i n g
ACD  G ro up  Na m e 
Pro g ram mi ng  S te ps
1. Press the GROUP NAME flexible button (FLASH 60, Button  #1). T he 
following message displays:
2. Enter the  desired name using the dial pad (up to eight characters).
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
A  Gro up Na me  can b e a ssi gne d t o e ach of  t he  16  A CD  gr oups  to  prov id e 
ea ch  wi th a uni que  i dent i fica ti on. A Group...

ACD Group Prog ra mming 6-5
Alt e rn a te  ACD  G ro u p A ss ig n m en t
Pro g ram mi ng  S te ps
1 . Pr es s t h e  A LTE R N ATE  G R OU P  f l ex i b le  b u tt o n  ( FLASH 60, Butto n #2 ). 
The following  message displays:
2. Enter desired pilot  number  (550 to 565) of the  alternate ACD group.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Deleting an Alternate ACD Group
1. Press [#] three times.
2. Then press the HOLD  button.
Des crip ti on
An...

6- 6 AC D Gr ou p  P r og ra m m i n g
Des crip ti on
When an  overflow station is  assigned,  callers that remain in queue for a 
spe c if ie d amount  of t im e ar e r out ed t o t he as si gned  over fl ow st at ion . The  
overflow s tation may  not be  one of  the ACD  group  stations . Only  CO calls  
trans ferred  to  a ACD  group ov erflow to the  overflow s ta tion when RAN 
ta bl es ar e a ssi gne d.
ACD  Su per vi so r
Pro g ram mi ng  S te ps
1. Press the ACD  SUPV flexible button (FLASH 60,...

ACD Group Prog ra mming 6-7
ACD  CI Q  Th res ho ld
Pro g ram mi ng  S te ps
1. Press the CIQ THRESHOLD flexible button ( FLA SH 60, Bu tton #5). 
The following  message displays:
2 . Ent er  a  val id  val ue  on t he  di al  pad  th at  c orr es ponds  t o 0 0–99 calls.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
The ACD CIQ  Threshold feature determines  how many calls appear  in 
queu e before the LED flashes at 240 ipm  flutter. Once the...

6- 8 AC D Gr ou p  P r og ra m m i n g
Des crip ti on
Af te r  c o mpl et io n  o f a  A CD  c al l ( o n-ho o k)  th e a gent  i s  no t  su bj e c te d t o  
another ACD  call  for the d ura tion of  the Auto Wrap -Up  Timer a llowin g 
the agent to finish  call related work or access  other facilities.  This lets 
agents  remov e  themselv es  from the  grou p (e.g.,  DN D, C all  Forward) or 
originate  another call. By  default,  the ACD Auto  Wrap-Up Timer  is set for 
4 seco nds and is  variable...

ACD Group Prog ra mming 6-9
Sec on dar y A ge nts
Pro g ram mi ng  S te ps
1 . Pr es s t he S ECO NDA R Y  AG ENT  fle xi ble  but ton  (F LA SH 60, Butto n #8). 
The following  message displays:
2. To add a  st at ion  as  a s econdar y  age nt  of t he  A CD  group,  use  t he  dia l 
pad as follows:
†Ent er  S SS  1  (SS S =  s ta ti on).
†Pr es s H OL D.
3. To de le te a  st at ion  from  be ing  a s econda r y ag ent  of  the  A CD  grou p,  
us e  the  di al  pa d a s fol l ows:
†Ent er  S SS  0...