Sharp Mxc300w Owners Manual

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TROUBLESHOOTING
INDICATORS AND DISPLAY 
MESSAGES
If one of the following messages appears in the display, take prompt action as instructed by the message.
< >: Tray number
< >: Size of paper that should be loaded
Telephone
A dial tone is not heard through 
the speaker.Is the volume set to low?
→Set the speaker volume to middle or high.184
The machine does not ring.Has the ringer volume been turned off?
→Set the ringer volume to low, middle, or high.184
Dialing is not possible.Is the telephone line properly connected?
→Check the connections.79
MessageAction
Maintenance It is time for regular maintenance. Contact your SHARP Service 
Department.
Maintenance required. Call for 
service.Maintenance required soon. Contact your SHARP Service Department.
Call for service.  – Turn off the power and then turn it back on. If this does not clear the 
message, write down the 2-digit main code and 2-digit sub-code 
( - ), turn off the power, and promptly contact your SHARP Service 
Department.
Obtain replacement toner. The toner cartridge must be replaced soon.
Check the toner cartridge. Check to see if the toner cartridge has been installed properly.
Take out toner cartridge and shake it 
up and down.
Reinstall it and close the front cover.Remove the toner cartridge as explained in REPLACING THE TONER 
CARTRIDGE (p.160), shake it, and then reinstall.
Replace waste box. Replace the toner collection container as explained in REPLACING THE 
TONER COLLECTION CONTAINER (p.161).
Change the toner cartridge. Replace the toner cartridge as explained in REPLACING THE TONER 
CARTRIDGE (p.160).
Remove paper from the center 
tray.The number of sheets in the output tray has reached the limit. Remove the 
paper.
Load < > paper into tray < >. The paper size specified for the tray is different from the actual size.
(p.22)
ProblemCause and solutionPage 
						

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And if one of the following error codes appears in the display at communication error when sending the scanned 
image, take corresponding solution as mentioned below.
IF YOUR E-MAIL IS RETURNED
If a Scan to E-mail transmission is not successful, an e-mail informing you of this fact is sent to the return address 
configured in the SMTP server. If this happens, read the e-mail and determine the cause of the error, and then 
repeat the transmission.
Error 
CodeSolutionPage
CE-00
CE01
Turn off the power and then turn it back on. Consult with your network administrator to make sure 
that no problems exist on the network or in the server. If the error is not cleared after turning the 
power off and on, turn off the power and contact your dealer.
–
CE-02
CE-04
The scanned image was not sent because a connection to the server could not be established. 
Make sure that the SMTP server settings or Scan to FTP destination settings in the Web page are 
correct.
The procedure for configuring the SMTP server is explained in Configuring SMTP, DNS and 
LDAP server settings, and the procedure for editing Scan to FTP destination information is 
explained in Editing and deleting programmed transmission destinations.
200, 203
CE-03
The scanned image was not sent because the server was busy or there was too much traffic on 
line. Wait briefly and then try again.–
CE-05
The scanned image was not sent because the directory of the destination FTP server was not cor-
rect. Make sure that the correct FTP server information is configured in the Web page.200
CE-06
Scan data cannot be sent as E-mail address that is stored in the Destination List is not adequate.
Check if the stored destination information is correct.200
CE-09
The size of the scanned image file exceeds the limit set in Maximum Size of E-mail attachments 
in the Web page. Reduce the number of original pages scanned into the file, or change the limit set 
in Maximum Size of E-mail attachments. Or it may exceed the limit of the file size at the mail 
server. Reduce the volume of the original, otherwise change the resolution or the color mode to 
make the scanned file size smaller.
201
CE-11
The memory became full during scanning. Scan less pages, lower the resolution, or change the 
color mode so that the file size is smaller, and try scanning again.130, 131
CE-12
The maximum number of destinations of a global address search has been exceeded.
Increase the number of search characters to narrow the range of the global address search.128
CE-14
Check if the USB memory is not set to write-protect.–
CE-15
Check that the USB memory has enough free space to accept the data size to be scanned.–
CE-16
Check that the USB memory has no problem.–
CE-17
Check that the file names in the USB memory do not exceed 256 characters per file, or check that 
the USB memory has no problem.– 
						

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TROUBLESHOOTING
MISFEED REMOVAL
When a misfeed occurs during copying, the message  Clear paper path. and the location of the misfeed will appear.
Check the location and remove the misfeed.
MISFEED IN THE DOCUMENT FEEDER
1Remove the misfed original.
Remove the original from the document feeder.
Check sections A, B, and C in the left shows the 
illustration (see the next page), and remove the misfed 
original.
Section A
Push the release lever up, and remove the misfed original from the document feeder tray. Pull down the 
release lever.
The paper may tear when you remove a misfeed. In this event, be sure to remove all torn pieces of paper from the 
machine.Note
(See below)
(p.156)
(p.155)
(p.159)(p.159)
(p.159) (p.159) 
						

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Section B
Open the document feeder and rotate the release roller in the direction of the arrow to feed the original out. 
Close the document feeder and then remove the original.
If you are unable to remove the original, remove from part C.
Section C
Remove the misfed original from the exit area.
If the original misfed in the reversing unit, open the document out unit and gently remove the misfed original.
2Press the [OK] key to make the misfeed location indicator stop blinking.
3Return the originals indicated by the number in the display to the document feeder 
tray and press the [COLOR START] key or [BLACK & WHITE START] key.
Copying will resume from the originals that still remained when the misfeed occurred.
Roller 
						

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TROUBLESHOOTING
MISFEED IN THE BYPASS TRAY
1Remove any paper remaining in the bypass tray.
2Gently remove the misfed paper from the bypass tray.
3Close the auxiliary tray and then the 
bypass tray, grasp the side cover 
open/close handle, and gently open 
and close the side cover.
The message  Clear paper path. will be 
cleared and copying will be possible.
3Grasp the side cover open/close 
handle and gently open the side 
cover.
4Turn the paper feed knob and feed out 
the paper that is inside. (Misfeed in 
the paper feed area A (p.156))
5Close the side cover.
The message  Clear paper path. will be 
cleared and copying will be possible.
If you were able to remove the misfed paper
(1)
(2)
If you are unable to remove the misfed paper 
						

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MISFEED IN THE MACHINE
To remove a misfeed from inside the machine, open the side cover, check whether the misfeed occurred in A, B, 
or C below, and follow the misfeed removal procedure.
1Open the bypass tray and the side cover. 
2Check the misfeed location. Remove the misfed paper following the instructions for 
each location in the illustration below.
Misfeed in the paper feed area A
1Carefully remove the misfed paper. Turn the roller rotating knob in the direction of the 
arrow to assist in removing it.
Be careful not to tear the misfed paper during removal.
2Close the side cover.
The message  Clear paper path. will be cleared and copying will be possible.
If paper remains in the bypass tray, remove the paper.
The fusing unit is hot. Do not touch the fusing 
unit when removing misfed paper. Doing so may 
cause a burn or injury.
When removing misfed paper, do not touch or damage 
the transfer belt.
 When closing the side cover, press on around the handle.
 If the message does not clear, check again to make sure that no pieces of paper remain.
Note
If paper is misfed here, go to
 Misfeed in the transport area C 
(p.158).
If paper is misfed here, go to 
Misfeed in the paper feed 
area A (p.156). If the misfed paper is visible 
here, go to Misfeed in the 
fusing area B (p.157).Area B
Area A
Area C
Roller rotating knobFusing unit
Warning
Caution
Note 
						

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TROUBLESHOOTING
Misfeed in the fusing area B
1Lower the fusing unit release levers to allow easier removal.
2Lower the part with the green label that protrudes from the fixing unit paper guide, 
and open the fixing unit paper guide.
3Remove the misfed paper.
Be careful not to tear the misfed paper during removal.
4If the misfed paper cannot be removed, remove the paper by pulling it into the paper 
output area.
Be careful not to tear the misfed paper during removal.
5Lift the part with the green label that protrudes from the fixing unit paper guide, and 
close the fixing unit paper guide.
6Lift the fusing unit release levers, to return them to their operating positions.
The fusing unit is hot. Do not touch the fusing unit when 
removing misfed paper. Doing so may cause a burn or injury.
 When removing misfed paper, do not touch or damage the transfer 
belt.
 Be careful about unfixed toner on the misfed paper not to soil your 
hands or clothes.
Fusing unit release levers
Warning
Caution 
						

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TROUBLESHOOTING
7Close the side cover.
The message  Clear paper path. will be cleared and copying will be 
possible.
Misfeed in the transport area C
1Lift up the duplex conveyor lever and open the reversing unit.
2Remove the misfed paper.
3Return the duplex conveyor lever to its original position and close the side cover.
The message  Clear paper path. will be cleared and copying will be possible.
 When closing the side cover, press on the handle.
 If the paper was torn, make sure that no torn pieces remain in the 
machine.
 If the message does not clear, check again to make sure that no 
pieces of paper remain.
 When closing the side cover, press on around the handle.
 If the paper was torn, make sure that no torn pieces remain in the machine.
 If the message does not clear, check again to make sure that no pieces of paper remain.
Note
Note 
						

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TROUBLESHOOTING
MISFEED IN THE PAPER 
TRAY 1
1Open the side cover and remove the 
misfed paper. (p.156)
2Lift and pull out the upper paper tray 
and remove the misfed paper.
Be careful not to tear the misfed paper during 
removal.
3Push the upper paper tray in 
completely.
Push the tray in completely.
4Open and close the side cover.
The message  Clear paper path. will be 
cleared and copying will be possible.
MISFEED IN THE PAPER 
TRAY 2
1Open the lower side cover.
Grasp the handle to open the lower side cover.
2Remove the misfed paper.
Be careful not to tear the misfed paper during 
removal.
3Close the lower side cover.
The message  Clear paper path. will be 
cleared and copying will be possible.
4If the misfed paper is not seen in step 
2, lift and pull out the lower paper tray 
and remove the misfed paper.
Be careful not to tear the misfed paper during 
removal.
5Close the lower paper tray.
Push the tray in completely.
Make sure that there is no misfed paper in the 
tray before pulling it out. (p.156)
 When closing the side cover, press on the 
handle.
 If the message does not clear, check again 
to make sure that no pieces of paper 
remain.
Note
(1)
(2)
Note
If the message does not clear, check again to 
make sure that no pieces of paper remain.Note 
						

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TROUBLESHOOTING
REPLACING THE TONER CARTRIDGE
When the Prepare a new toner. appears, little toner remains. 
Be sure to replace the toner cartridge when the message Change the toner cartridge. appears.
1Open the front cover.
Push on both ends of the front cover and open it.
Locations of color toner cartridges
2Grasp the handle of the top and bottom of the toner cartridge, pull the toner cartridge 
out.
3Take out the new toner cartridge. Shake it vertically five or six times. 
 If any one of the toner 
colors runs out (including 
black toner), color printing 
will not be possible. 
If Y, M, or C toner runs out 
but Bk toner remains, black 
and white printing will still 
be possible.
 Be sure to install 4 toner 
cartridges (Y/M/C/Bk).
Do not throw the toner 
cartridge into a fire. 
Toner may splatter and 
cause burns.
Store toner cartridges out 
of the reach of small 
children.
After removing the toner cartridge, do not shake it or tap on it. Doing so 
may cause toner to leak from the cartridge. Put the old cartridge 
immediately in the box of the new cartridge. 
Keep used toner cartridges (do not discard them). 
Your service technician will collect used toner cartridges.
When holding the toner cartridge, do not grasp the shutter. This may 
cause toner to leak.
If you continue to use the machine without replacing the cartridge, 
the following message will appear when the toner runs out.
Colors that are running low or have run out of toner are indicated in 
().
: Yellow toner
: Magenta toner
:Cyan toner
: Black toner
Replace the toner cartridges of the indicated colors.
Note
Warning
(A)(B)(C)(D)(A): Yellow
(B): Magenta
(C): Cyan
(D): Black
Caution
Note
Caution