Samsung Dcs Hotel Operator General Description Manual

							CONTENTS
4–2.4
EXCLUSIVE HOLD
Pressing HOLD twice will hold a call exclusively at a station so no other station can
pick up that call. Intercom calls are automatically placed on exclusive hold.
GROUP LISTENING
This feature allows users to turn on the speaker while using the handset. It allows
a group of people to listen to the distant party over the speaker without the micro-
phone turned on.
HEADSET OPERATION
Every keyset can be programmed to allow the use of a headset. In the headset
mode, the hookswitch is disabled and the ANS/RLS key is used to answer and
release calls. Keyset users may turn headset operation ON/OFF by keyset pro-
gramming or more easily by pressing the headset ON/OFF key. The headset key
lights steady red when the keyset is in headset mode. The ANS/RLS key lights if
headset mode is activated by keyset programming only.
HEARING AID COMPATIBLE
All DCS keysets are hearing aid compatible as required by Part 68 of the FCC
requirements.
LINE QUEUING WITH CALLBACK
When the desired outside line is busy, the user can press the CALLBACK key or
dial the access code to place his/her station in a queue. The user will be called
back when the line is available (a maximum of 100 callbacks are allowed system-
wide at one time including busy station and busy trunk).
LINE SKIPPING
When the user is talking on an outside line and the automatic hold feature is turned
off, he/she may press an idle line key and skip to that line without causing the
previous call to go on hold.
LOUD RINGING INTERFACE
Each Trunk A and Trunk A1 card provides a ring output that may be connected to a
customer-provided amplifying device. The output can then be assigned to ring with
a specific station to provide loud ringing capability.
MESSAGE WAITING LIGHT/INDICATION
When a message indication is left at a keyset, the MESSAGE button will slowly
flash red. Single line telephones will receive a distinctive dial tone to notify them
that a message is waiting. If the SLT has a message waiting lamp (85~96 VDC) it
can be light steady flash in addition to the distinctive dial tone. Requires the 8MWSLI
card. Message waiting indications can be left for any station or group of stations.
MUTE MICROPHONE/HANDSET
Any keyset user can mute the keyset’s handset transmitter by pressing the MUTE
key. In addition, 24 button and 12 button keyset users can also mute the keyset
microphone while the keyset is in speakerphone mode. 
						

							CONTENTS
OFF-HOOK RINGING
When a keyset is in use, the system will provide an off-hook ring signal to indicate
that another call is waiting. The ring signal is a single ring repeated. The interval is
controlled by a system-wide timer. Single line stations will receive a tone burst
through the handset receiver instead of a ring.
OFF-HOOK VOICE ANNOUNCE (STANDARD)
Keysets may receive a voice announcement while on another call. The calling sta-
tion must have an OHVA key. When transferring a call to a busy keyset or while
listening to busy signal, the station user can press the OHVA key to make an OHVA
call to the busy keyset. If the called keyset is in the DND mode, it cannot receive
OHVA calls.
OFF-HOOK VOICE ANNOUNCE (EXECUTIVE)
A keyset associated with a 32 button add-on module (AOM) may receive an execu-
tive off-hook voice announcement while on another call. The called keyset user
may reply handsfree without interrupting the call in progress. Only keysets with an
off-hook voice announce button (OHVA) can off-hook voice announce to keysets
with 32 button AOMs.
ONE TIME DO NOT DISTURB
The Do Not Disturb (One Time) feature is used to stop all calls to a station when the
user is on an outside line and does not want to be disturbed for the duration of the
call. Upon completion of the call, DND is canceled and the station is returned to
normal service. This feature requires a programmed button.
ONE TOUCH DIALING KEYS
Frequently used speed numbers can be assigned to one touch dialing keys for fast
accurate dialing.
ON-HOOK DIALING
Any keyset user can originate calls without lifting the handset. When the called party
answers, the user may speak into the microphone or lift the handset for more privacy.
PROGRAMMABLE KEYS
LCD 24B and STD 24B keysets have 24 programmable keys, LCD 12B and Basic
12B keysets have 12, and 7B keysets have 7. Each key can be programmed for
more than 25 different uses to personalize each phone. Examples of keys include
individual outside line, individual station, group of lines, group of stations and one
touch speed dial buttons. Using these keys eliminates dialing access codes.
The following feature keys have extenders that make them more specific: SPEED
DIAL, SUPERVISOR, PAGE, DSS, DIRECTED PICKUP, GROUP PICKUP, DOOR
PHONE, BOSS, PROGRAMMED MESSAGE, IN AND OUT OF GROUP, FOR-
WARD and VOICE MAIL TRANSFER. The extender can be a station, a group or
another identifying number.
4–2.5 
						

							CONTENTS
PROGRAMMED STATION MESSAGES
Any station may select one of twenty messages to be displayed at a calling party’s
keyset. Ten messages are factory-programmed and the remaining ten can be cus-
tomized by the system administrator (16 characters maximum).
NOTE: The calling party must have a display keyset to view these messages.
PROTECTION FROM BARGE-IN
Each station can be programmed as secure or not secure. Secure stations cannot
be barged-in on. A station that is not secure cannot be barged-in on when talking to
a secure station.
PULLOUT DIRECTORY TRAY
A pullout directory tray is conveniently located beneath all keysets. It is used to
record station directory names and speed dial numbers.
PULSE TO TONE SWITCHOVER
When dialing a number on a dial pulse network, a station user can dial # and the
DCS system will begin to send DTMF.
REDIAL
There are three types of external redial available to all station users. Each type can
redial up to a maximum of 18 digits.

AUTO RETRY—When an outside number is dialed and a busy signal is received,
the auto retry feature can be used to reserve the outside line and automatically
redial the number for a programmable number of attempts.

LAST NUMBER—The most recently dialed number on a C.O. line is saved and
may be redialed by pressing the redial key or dialing the LNR access code.

SAVE NUMBER—Any number dialed on a C.O. line may be saved for redial at
a later time.
REMOTE HOLD
When you wish to place a call on hold at another station, press TRSF and dial the
station number (or press the appropriate DSS key). Press the HOLD key. This will
place the call on system hold on an available CALL button or Line Key at the
remote station.
RING MODES
Each keyset user can select one of three distinct ways to receive intercom calls.
The phone can automatically answer on the speakerphone, voice announce through
the speaker or receive ringing. When the ring mode is selected, keyset users can
choose one of eight distinct ring tones. Forced Auto Answer is invoked by the
calling station and is controlled by the calling station’s class of service.
4–2.6 
						

							CONTENTS
RINGING PREFERENCE
Lifting the handset or pressing the speaker button automatically answers a call
ringing at the keyset. Using this method, users are assured of answering the oldest
call first. When ringing preference is turned off, the user must press the flashing
button to answer. Users may answer ringing lines in any order by pressing the
flashing button.
SPEAKERPHONE
LCD 24B, STD 24B, LCD 12B and Basic 12B keysets have a built-in speakerphone.
The speakerphone enables calls to be made and received without the use of the
handset.
STATION LOCK
With a programmable personal station passcode, any keyset can be locked and
unlocked. A locked keyset cannot be used to make or receive calls.
TRI-COLORED LIGHTS
LCD 24B and STD 24B keysets have 16 keys equipped for tri-colored LED indica-
tions (green, red and amber). LCD 12B and Basic 12B models have six of these
keys and 7 button keysets have three. To avoid confusion, your calls always light
green, other calls show red and recalls light amber.
VOLUME SETTINGS
Each keyset user may separately adjust the volume of the ringer, speaker, handset
receiver, background music, page announcement and off-hook ring tone.
WALL-MOUNTABLE KEYSETS
Each keyset, add on module and 64 button module can be wall mounted by revers-
ing the base wedge. The newest base wedge may not fit all wall mounting sce-
narios so in these cases the original wall mount/base wedge unit should be used.
4–2.7 
						

							CONTENTS
DISPLAY FEATURES
ACCOUNT CODE DISPLAYENHANCED STATION PROGRAMMING
CALL DURATION TIMERIDENTIFICATION OF RECALLS
CALL FOR GROUP IDENTIFICATIONIDENTIFICATION OF TRANSFERS
CALL PROCESSING INFORMATIONMESSAGE WAITING CALLER NUMBER
CALLER ID INFORMATIONOUTSIDE LINE IDENTIFICATION
CALLING PARTY NAMEOVERRIDE IDENTIFICATION
CALLING PARTY NUMBERPROGRAMMED MESSAGE DISPLAY
CONFERENCE INFORMATIONSOFT KEYS
DATE AND TIME DISPLAYSTOPWATCH TIMER
DIALED NUMBERUCD SUPERVISOR DISPLAYS
4.3 DISPLAY FEATURE DESCRIPTIONS
ACCOUNT CODE DISPLAY
Account codes are conveniently displayed for easy confirmation. If entered incor-
rectly, users may press the ACCOUNT key again and reenter the account code.
CALL DURATION TIMER
The system can automatically time outside calls and show the duration in minutes and
seconds. Station users may manually time calls by pressing the TIMER button.
CALL FOR GROUP IDENTIFICATION
When a call is made to a station group, the display shows [CALL FOR GROUP]
and the user’s group number. These calls can be answered with a different greet-
ing than calls to the user’s extension number.
CALL PROCESSING INFORMATION
During everyday call handling, the keyset display will provide information that is
helpful and in some cases invaluable. Displays such as [CALL FROM 203], [TRANS-
FER TO 202], [701: RINGING], [TRANSFER FM 203], [708 busy], [Camp on to
204], [Recall from 204], [Call for 501], [message from 204] and [FWD ALL to 204]
keep users informed of what is happening and where they are. In some conditions,
the user is prompted to take action and in other cases the user receives directory
information.
CALLER ID INFORMATION
Caller ID information is dependent on the use of display keysets. The following list
explains the displays that are used with Caller ID.
NAME/NUMBER DISPLAY
Each display keyset user can decide if he/she wants to see the Caller ID name or
Caller ID number in the display. Regardless of which one is selected to be seen
first, the N/N key is pressed to view the other piece of CID information.
4–3.1 
						

							CONTENTS
NEXT CALL
In the event that there is a call waiting or a camped-on call at the user’s keyset, the
user can press the NEXT key to display the Caller ID information associated with
the next call in queue at the station. Either the CID name or CID number will show
in the display depending on the N/N selection.
SAVE CID NUMBER
At any time during an incoming call that provides CID information, the user may
press the SAVE key. This saves the CID number in the Save Number feature.
Pressing the SAVE number redial key will dial the CID number. The system must
be using LCR to dial the saved number.
STORE CID NUMBER
At any time during an incoming call that provides CID information, the user may
press the STORE key. This saves the CID number as a speed dial number in the
personal speed dial list. The system must be using LCR to dial the stored number.
INQUIRE PARK/HOLD
When a user is informed that an incoming call is on hold or has been parked, the
user may view the Caller ID information before he/she retrieves the call. This will
influence how the user chooses to handle the call.
CID REVIEW LIST
This feature allows display keyset users to review CID information for calls sent to
their stations. This list can be from ten to fifty calls in a first in, first out basis. The list
includes calls that were answered and calls that rang the user’s station but that
were not answered. When reviewing this list, the user can press one button to dial
the person back. The system must be using LCR to dial the stored number.
INVESTIGATE
This feature allows selected stations with a special class of service to investigate
any call in progress. If CID information is available for an incoming call, the se-
lected stations can know to whom the DCS user is speaking. On outgoing calls, the
selected stations can see who was called. After investigating, the selected stations
may barge-in on the conversation, disconnect the call or hang up.
ABANDON CALL LIST (50)
The DCS has a system-wide abandon call list that stores CID information for the
last 50 calls that rang but were not answered. The list is accessed using the operator’s
passcode. When reviewing this list, the user is provided options to CLEAR the
entry or DIAL the number. The user can use the NND key to toggle between the
CID name, CID number and the date and time the call came in. The system must
be using LCR to dial numbers from the abandon call list.
4–3.2 
						

							CONTENTS
CALLING PARTY NAME
For intercom calls, LCD 24B and LCD 12B keysets show the calling party’s name
before answering. The names must be stored in the system directory list and can
be up to 11 characters long.
CALLING PARTY NUMBER
When an intercom call is received, all display stations show the calling party’s ex-
tension number before the call is answered.
CONFERENCE INFORMATION
When a conference is set up, each extension and outside line number is displayed
at the controlling station when it is added. When a station is added, its display
shows [Conf with xxx] alerting the user that other parties are on the line.
DATE AND TIME DISPLAY
In the idle condition, the current date and time are conveniently displayed. Display
keysets can have a 12 or 24 hour clock in either the ORIENTAL or WESTERN
display format with information shown in upper case or lower case letters.
DIALED NUMBER
When an outside call is made, digits are displayed as the user dials them. If the
display indicates an incorrect number was dialed, the user can quickly hang up
before billing begins.
ENHANCED STATION PROGRAMMING
Personal programming options are easier to select and confirm with the help of the
display.
IDENTIFICATION OF RECALLS
Hold recalls and transfer recalls are identified differently than other ringing calls.
Hold recalls indicate the recalling line or station number and the associated name.
Transfer recalls indicate the recalling line or station and where it is coming from.
IDENTIFICATION OF TRANSFERS
The display will identify who transferred a call to the user.
MESSAGE WAITING CALLER NUMBER
When the message indication is on, pressing the MESSAGE button displays the
station number(s) of the person(s) who have messages for the user. Display keyset
users can scroll up and down to view message indications.
OUTSIDE LINE IDENTIFICATION
Each line can be identified with an 11 character name. Incoming calls display this
name before the call is answered. This feature is helpful when individual lines must
be answered with different greetings.
4–3.3 
						

							CONTENTS
OVERRIDE IDENTIFICATION
If another station barges-in on a user’s conversation, the display will alert the user
with a [Barge from 2xx] display if the system is set for barge-in with tone.
PROGRAMMED MESSAGE DISPLAY
Preprogrammed station messages set by other stations are displayed at the calling
station’s keyset.
SOFT KEYS
Below the display, there are three soft keys and a SCROLL button. These keys
allow the user to access features in his/her class of service without requiring the
keyset to have designated feature keys.
STOPWATCH TIMER
Display keyset users find this feature very convenient to time meetings, calls and
other functions. Users simply press once to start the timer and press again to stop
the timer.
UCD SUPERVISOR DISPLAYS
With the optional AA card, when UCD is used, multiple supervisors can view infor-
mation about the UCD groups calls or agents.
CALL SCREEN
This allows the supervisor to view how many calls are in queue, the longest wait
time, how many calls have been received today, what the average time in queue is
and how many calls were abandoned.
AGENT SCREEN
This allows the supervisor to monitor how many agents are logged in, check each
agents status (IN GROUP, OUT OF GROUP, or DND), view each agents total num-
ber of calls, average call length or average ring time.
NOTE: Accessing this screen will also allow a Supervisor to change the status of
each agent  (IN GROUP, OUT OF GROUP, or DND).
4–3.4 
						

							CONTENTSSAMPLE DISPLAYS
PROSTAR LCD 12B and LCD 24B display model keysets have a large, easy-to-read,
32 character liquid crystal display. Helpful call processing information is provided so
everyday call handling is quick and easy. Here are just some of the displays you may
see.
4–3.5   
						

							CONTENTSSAMPLE CALLER ID DISPLAYS
4–3.6
SAMSUNG TELECOM
CALL FOR:500

 	 
  
 
 

 

   
 
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702:RINGING

 	 
  
 
 
 
 
     
	 
	
 

SAMSUNG TELECOM
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TRANSFER FM 201

	



     
 	
 


 
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