Samsung Dcs Hotel Operator General Description Manual

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CONTENTS
28
USING THE CONSOLE TO VIEW ROOM
STATUS
If your keyset has a room status view key and is equipped with one or two
consoles programmed with DSS/BLF keys for each of  the rooms, you can view
the status of all programmed rooms on the console.
Press the Room Status View (RSV) key and dial the type of room status you
want to check from the list below.
T I G I DSU T A T SNO I T P I R C S E D
0E L B A L I A V AN I K C E H C O T T S E U G A R O F Y D A E R S I M O O R
1DE I P U C C OM O O R E H T O T N I D E K C E H C S I T S E U G A
2G N I N A E L C S D E E ND E N A E L C E B O T S D E E N M O O R
3EC N A N E T N I A M S D E E NEC N A N E T N I A M S E R I U Q E R M O O R
4D L O HD L E H G N I E B S I M O O R
When the digit is dialed all stations having that status will light steady red on the
console and all other LEDs will be off. In addition the LEDs will continue to show
the room status until either the timer expires or another RSV type has been
entered, or the ANS/RLS is pressed. Please note that the Occupied Status will
show all rooms that have a guest checked into them regardless of the rooms
cleaning status or hold status.
For systems with one touch room status feature access:
Press the RSV key associated with the room status type you wish to view. All
stations having that status will light steady red on the console, and all other
LEDs will be off. The LEDs will continue to show the room status until either the
timer expires or ANS/RLS is pressed. ANS/RLS must be pressed before the
next room status type can be displayed. 
						

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PRINTING A ROOM STATUS REPORT
ACTIONDISPLAY
1. Press the HOTEL key.Room Check Phone
2. Press ROOM STAT.Stat  Out  Bill
3. Press the RPT key.Enter Room:XXXX
AVAIL RPT OCCUP
4. Select the type of report you wantPrint Report
by using the SCROLL key to cycleCLEAN     MAINT

through the various reports.
5. When the status type that you wishPrint Report
to print out is displayed, press theAVAIL     OCCUP

associated soft key to generate the
report.Print Report
HOLD  ALL  EXIT

6. Pressing the AVAIL key will print a
report of all rooms that are ready to
have guests checked into them.
7. Pressing OCCUP key will print a
report of all rooms that have guests
checked into them.
8. Pressing the CLEAN key will print a
report of all the rooms that need to
be cleaned.
9. Pressing the MAINT key will print a
report of all the rooms that need to
have maintenance performed on them.
10. Pressing the HOLD key will print a
report of all the rooms that are
being held for later check out.
11. Pressing the ALL key will print out
a report showing the status of all
rooms.
12. Pressing the EXIT key will return your
keyset to idle without generating any
reports.
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Scroll Key
Scroll Key 
						

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MAID SERVICE
Housekeeping and maintenance personnel can also update the status of a 
room. When a room is checked out or reaches the automatic daily update
timer, the room status is changed to  NEEDS CLEANING. After cleaning the
room, the housekeeper dials the  HOTEL feature access code, followed by
his/her staff ID code and the proper activity code (see table below). This will
update the room status (if the room was checked out the status will be
updated to  AVAILABLE , if the room still has a guest checked into it, the
status will be updated to  OCCUPIED). Maintenance personnel would utilize
this feature in a similar manner. The table below indicates the activity codes
and their associated activities.

\b	

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USER INSTRUCTIONS 
1. Lift handset and receive dial tone. 
2. Dial the HOTEL feature access code ______________.
3. Dial your staff ID code.
4. Dial the associated activity code from the above list.
5. Receive confirmation tone and hang up.
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31
WAKE UP CALLS
Wake up calls can be set by either an administrator display keyset or the guest
room phone.
The administrator display keyset can utilize the WAKEUP key and follow the
LCD instructions.
A guest room or non display keyset can set a wake up call by dialing the
WAKEUP system access code (51) and  the four digit military time for the wake
up call.
To change a wake up time, simply enter the new wake up call time. This will
override the original setting.
NOTE: Only an administrator display keyset can cancel a wake up call.
WAKE UP ACTIVITY REPORT
An administrator display keyset can request a printout of all wake up informa-
tion, since the room was checked in. The information included in this printout is:
wake up calls set, answered wake up calls, unanswered wake up calls, and
cancelled wake up calls (this information is also included in the room bill). 
						

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32
SETTING A WAKE UP CALL
If your keyset is programmed with a WAKEUP key you can use this key to enter
a WAKE UP time for a guest room, clear a previously set wake up time or print
out a list of wake up calls to a guest room since that guest checked in.
ACTIONDISPLAY
1. To set a wake up call for a guestWake Up Call
room. Press the WAKEUP key andPRINT SET CANCEL
select SET.
2. Enter the guest room number.Enter Room
Number:XXXX
3. Enter the time and select AM or PM.Enter Wake Time
HH:MM   AM   PM
XXXX Wake HH:MM_
YES  CLEAR  EXIT
4. If the time shown is correct press
YES to set the wake up call.
5. If the time shown is incorrect press
the CLEAR key and re-enter the time.
6. If you want to exit without setting
the wake up call press the EXIT key
and this will return you to idle.
NOTE: Wake up calls use the system clock as a reference, so the system
clock must be set correctly.
SETTING A WAKE UP CALL FROM A
GUEST ROOM
 Lift handset and receive dial tone.
 Dial 51 (Wake Up feature access code).
 Enter 4 digit military time for the wake up call.
 Receive confirmation tone and hang up. 
						

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CANCELLING A WAKE UP CALL
ACTIONDISPLAY
1. Press the WAKEUP key andWake Up Call
select CANCEL.PRINT SET CANCEL
2. Enter the room number.Enter Room
NUMBER:XXXX
Room:XXXX Wakeup
CANCEL      EXIT
3. The display will confirm the room
number as shown. Pressing CANCEL
will cancel a wake up call set for this
room.
4. Pressing EXIT will return your
keyset to IDLE and take no action
regarding the wake up calls

NOTE: Only an administrator keyset can cancel a wakeup call.
33 
						

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CONTENTS
PRINTING A WAKE UP REPORT FOR A
GUEST ROOM
ACTIONDISPLAY
1. Press the WAKEUP key andWake Up Call
select PRINT.PRINT SET CANCEL
2. Enter the guest room number.Enter Room
NUMBER:XXXX
3. The display will confirm the roomRoom:XXXX Wakeup
number to you.PRINT       EXIT
4. If the PRINT key is pressed a report
of all wake up activity for the selected
guest room, since the current guest
checked in will be printed.
5. If the EXIT key is pressed your keyset
will return to IDLE and no report will
print.
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							CONTENTS
6.4 SAMPLE REPORTS AND PRINTOUTS
6.4.1GUEST ROOM BILL PRINTOUT
6.4.2ROOM STATUS PRINTOUTS
–  AVAILABLE
–  OCCUPIED
–  NEEDS CLEANING
–  NEEDS MAINTENANCE
–  HOLD
–  ALL
6.4.3TRANSACTION RECORD OUTPUT SAMPLE
6.4.4INDIVIDUAL GUEST PHONE BILL
6.4.5ALL GUEST PHONE BILL (SMDR)
6.4.6INDIVIDUAL WAKEUP ACTIVITY REPORT
6.4.7SAMPLE GUEST PHONE TEMPLATES
6–4.1 
						

							CONTENTSGUEST ROOM BILL PRINTOUT
Printout includes the following information:

Date and time the bill was printed
Room number requested
Daily room charge
Phone calls and their charges
Wake up call activity
–Time wake up was set for
–Each wake up call attempt, answered/not answered
–Cancelled wake up
Room related charges and applicable taxes
Item codes and associated descriptions for room related charges
–Date and time item was billed
Details column
–Staff code of employee performing function
–Duration of phone calls
–Time wake up call was set for
Room and/or phone deposits
Total room charges
❆  ❆  ❆
Automatically increments the daily room charge
Automatically applies room and phone deposits to the total bill
Room bills are printed on a per room basis
By default, printout will print a header, followed by 50 lines per page
Printout size is adjustable through programming
*HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
DCS SYSTEMCUSTOMER PROVIDED
SERIAL PRINTER
DCS DISPLAY
KEYPHONE
EQUIPMENT REQUIRED
6.4.1
6–4.2
55 LINES       
						

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           GUEST BILL FROM [SUNSHINE SUITES ]  01/28/99  14:13
CHARGES BILLED TO ROOM NUMBER : 210
ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE
210 01/27 12:11 02 RM CHARGE 1234 100.00
210 01/27 12:11 02 STATE TAX 006.00
210 01/27 12:11 02 BED TAX 001.50
210 01/27 12:11 00 RM Deposit 5555 100.00
210 01/27 12:30 03 RM SVC 9876 020.00
210 01/27 12:30 03 STATE TAX 001.20
210 01/27 12:30 03 SVC CHARGE 002.00
210 01/27 12:31 TEL 3055922900 00:00:49 000.75
210 01/27 14:55 89 W/UP SET 05:30 000.00
210 01/27 14:55 05 MOVIE RNTL 5555 005.00
210 01/27 14:55 05 STATE TAX 000.30
210 01/27 14:55 TEL 18008764782 00:02:03 000.25
210 01/27 14:58 01 PH Deposit 1234 002.50
210 01/27 14:58 TEL 3055922900 00:02:18 001.25
210 01/27 15:01 92 W/UP CANCL 000.00
210 01/27 15:01 04 DRY CLEAN 1234 022.00
210 01/27 15:01 04 SVC CHARGE 002.00
210 01/27 19:35 89 W/UP SET 06:00 000.00
210 01/28 06:00 91 W/UP N/ANS 000.00
210 01/28 06:01 90 W/UP ANS 000.00
210 01/28 06:30 03 RM SVC 5555 018.50
210 01/28 06:30 03 STATE TAX 001.11
210 01/28 06:30 03 SVC CHARGE 002.00
210 01/28 12:00 02 RM CHARGE 100.00
210 01/28 12:00 02 STATE TAX 006.00
210 01/28 12:00 02 BED TAX 001.50
210 01/28 13:32 TEL 18008764782 00:01:59 000.25
210 01/28 14:06 TEL 3055922900 00:01:03 000.75
TOTAL 189.86
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SUNSHINESUITES
  Miami, FL 33172    (800) 876-4782
Sunshine Suites    2700 NW 87th Ave
6–4.3