Samsung Dcs Hotel Operator General Description Manual

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18
BILLING A TELEPHONE CALL TO A
GUEST ROOM FROM ANOTHER
TELEPHONE 
(LOBBY PHONE SERVICE)
NOTE: Your keyset must have a REMOTE BILLING (RB) key to implement this
feature.
When a guest wishes to place an outside telephone call from a restricted tele-
phone such as a lobby or house phone, they must first place a call to the
operator who will then perform the following procedure:
When a guest calls and asks for a call to be billed to his/her room, ask the guest
for his/her room number.
ACTIONDISPLAY
1. Press the REMOTE BILLING (RB) keyEnter Room
and enter the room number the call isNUMBER:XXXX
to be billed to.
2. If the room is occupied you will receiveCall Billed To
this display.ROOM #:XXXX
3. You may now dial “9” and hang up
to transfer outside dial tone or you
may dial the telephone number for
the guest and hang up when you
hear ringing.
4. If the room number given is emptyError:Room XXXX
(there is no guest checked in thatIs Empty
room) you will receive an error tone
along with this display.
You can now press the TRSF key
to return to the guest and find out
the correct room number. 
						

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19
NIGHT SERVICE OPERATION
Your system is designed to have alternate modes of operation generally desig-
nated as NIGHT service. NIGHT service permits incoming calls to ring at differ-
ent locations than normal day operation.
Since it is customary, to have more than two operating modes, in the Hotel /
Motel industry, the DCS HOTEL/MOTEL software allows for three different ring-
ing modes. These ringing modes are designated as DAY, NIGHT and WEEK-
END operation.
NIGHT service may be set automatically or manually. Class of service dialing
restrictions can also be set to correspond with these modes. You may change
the NIGHT service at any time. For Automatic Night Service each mode has an
on time and off time for each day. If no automatic timer is set, you must change
modes manually.
AUTOMATIC NIGHT SERVICE
Automatic Night Service is turned on and off according to the programmed on
and off times. These programmed times use the system clock as a reference,
so the system clock must be set correctly.
NOTE: Manually setting Night Service will override automatic settings.
MANUAL NIGHT SERVICE
There are several methods that can be used to manually set Night Service. Two
of these methods require administrator or business keysets with programmed
NIGHT keys. The third is the single line telephone operation.
 The first method utilizes a single NIGHT key on the administrator or busi-
ness display keyset. When this key is pressed, the display will prompt you
to enter a passcode. After entering the passcode, the display will prompt
you to press the soft key that corresponds with the night service desired.
 The second method utilizes a dedicated NIGHT SERVICE key, for each of
the three ring modes, on the administrator and business keysets. You sim-
ply press the key that corresponds with the Night Service mode desired.
When this key is pressed, the display will prompt you to enter a passcode.
After entering the passcode, the display will confirm that the desired mode
is set. 
						

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20  The third method is performed by an administrator or business single line
telephone. From the single line telephone, dial the NIGHT feature access
code, enter the passcode, and dial “0” for DAY mode, “1” for NIGHT mode,
or “2” for WEEKEND mode. When properly set you will receive a confirma-
tion tone.
NOTE: A keyset with no NIGHT key programmed, may access the feature in
the same manner as a single line telephone.
WHEN USING A DISPLAY KEYSET WITH SINGLE
NIGHT KEY
ACTIONDISPLAY
1. Press the NIGHT key.Enter Passcode
2. Enter passcodeMake a Selection
DAY  NIGHT  WKEND
3. Press DAYDAY service
  operation
4. Press NIGHTNIGHT service
  operation
5. Press WKENDWEEKEND service
  operation
*Passcode will be provided by your service company.
WHEN USING A DISPLAY KEYSET WITH
MULTIPLE NIGHT KEYS
ACTIONDISPLAY
1. Press the NIGHT key desired.Enter Passcode
2. Enter passcode
3. If you pressed DAY KEYDAY service
  operation
4. If you pressed NIGHT KEYNIGHT service
  operation 
						

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5. If you pressed WKEND KEYWEEKEND service
  operation
WHEN USING A SINGLE LINE TELEPHONE
To set night service from a business or administrator single line set:
 Dial NIGHT feature access code
 Dial passcode.
 Dial 0 for DAY OPERATION
Dial 1 for NIGHT OPERATION
Dial 2 for WEEKEND OPERATION
 Receive confirmation tone.
 Hang up.
*Passcode and feature access codes are provided by your service company.
NON DISPLAY KEYSETS
Non-display keysets can also manually change night service.
With a single NIGHT key:
 Press the NIGHT key and dial the passcode.
 Dial “0” for DAY mode, “1” for NIGHT mode, or “2” for WEEKEND mode. You
will receive a confirmation tone when set.
With dedicated NIGHT keys:
 Press the NIGHT key that corresponds with the desired mode.
 Dial the passcode and you will receive a confirmation tone when set.
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22
PRINTED REPORTS
PHONE BILL PRINTOUT
The Phone Bill option allows an administrator display keyset to print ou\
t the 
phone bill for a specific room. 
If the guest wishes to pay for phone calls seperately from the room bill\
, the 
phone bill can be printed, and the associated call records can be delete\
d from
the room bill. 
If the guest wishes to receive a printout for reference purposes, the ph\
one bill 
can be printed, without deleting the associated calls from the room bill\
.
GUEST AND MEETING ROOM PRINTOUT
When a guest or meeting room is checked out, the system will automatical\
ly
print out the associated room bill. When a check out is completed, the r\
oom bill
records are automatically deleted from the system memory. 
A printout, for reference purposes, can also be printed out, without del\
eting the 
room bill records from the system memory. 
There are two methods that an administrator display keyset can use to re\
quest 
these printouts. These are via the  CHECK OUT feature key and  HOTEL feature
key.
ROOM STATUS PRINTOUT
Room Status Reports can be requested by the administrator display keyset\
.
Please see the Room Status Review section.
WAKE UP CALL ACTIVITY PRINTOUT
Wake Up Call Activity Reports, for guest rooms, can be requested by the
administrator’s display keyset.  Please see the Wake Up Call section. 
						

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23
PRINTING A PHONE BILL FOR A
ROOM
ACTIONDISPLAY
1. Press the HOTEL key.Room Check Phone
2. Press PHONE BILL.Stat  Out   Bill
3. Enter the room number.Enter Room
Number:XXXX
Print Phone Bill
&SAVE EXIT  &CLR
4. Pressing the PRINT&SAVE key
will print out the current telephone
charges for the selected room and
will maintain the charges as part
of the room bill.
5. Pressing the EXIT key will return
your keyset to idle without
printing anything.
6. Pressing the BILL &CLR key will
print out the telephone charges
for the selected room and delete
the current charges from the room
bill. 
						

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PRINTING A GUEST OR MEETING
ROOM BILL
ACTIONDISPLAY
1. Press the CHECK OUT key.Enter Room
NUMBER:
2. Enter the room number.Check Out Room
 YES HOLD PRINT
3. Pressing the YES key will print out
the room bill and set the room
status to NEEDS CLEANING.
4. Pressing the HOLD key will set
the room status to hold.
5. Pressing the PRINT key will print
out the current room bill without
checking out the room or changing
the room status.
                  OR
6. Press the HOTEL key and thenRoom Check Phone
press CHECK OUT.Stat  Out  Bill
7. Enter the room number andEnter Room
follow the above procedure.NUMBER:
Check Out Room
 YES HOLD PRINT
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25
ROOM STATUS REVIEW
An administrator keyset can view the room status condition of guest and meet-
ing rooms. Room status can be viewed on an individual room basis, or by all
rooms in any of the five possible status conditions or all rooms in all conditions
at once.
The five room status conditions are: Available, Occupied, Needs Cleaning, Needs
Maintenance, and Hold.
VIEWING AND CHANGING THE
STATUS OF A ROOM
Administrator display keysets can view the status of individual rooms. During
this procedure the administrator has the option to change the status of the
individual room.
For check in purposes, Available and Occupied rooms can also be viewed dur-
ing this procedure.
USING THE CONSOLE TO VIEW ROOM
STATUS
An administrator phone, with a 64 button console attached, may temporarily
view the status of stations.
When requesting room status view, all stations in the desired status will display
on the 64 Button Console. These rooms will be displayed by their associated
LEDs being lit steady red.
These LEDs will remain lit until the ANS/RLS button is pressed or the predeter-
mined timer expires.
NOTE: Occupied room display includes all rooms with a guest checked in,
regardless of Cleaning or Hold Status (an occupied room, in Needs Cleaning
status will be displayed in both Occupied and Needs Cleaning displays). 
						

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PRINTING A ROOM STATUS REPORT
An administrator display keyset can request a printout to view the status of
guest and meeting rooms. There are five different room status conditions that a
room may be in. A printout of stations, in each of the five room status conditions,
may be requested.
A printout of all rooms in all conditions may also be requested.
NOTE: Occupied room printout includes all rooms with a guest checked in,
regardless of Cleaning or Hold Status (an occupied room, in Needs Cleaning
status will printout in both the Occupied and the Needs Cleaning reports). 
						

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VIEWING AND CHANGING THE
STATUS OF A ROOM
ACTIONDISPLAY
1. Press the HOTEL key.Room Check Phone
Stat  Out  Bill
2. Press the ROOM STAT soft keyEnter Room:XXXX
and enter the room numberAVAIL RPT OCCUP
3. Your display will show the currentRoom Number:XXXX
status of the selected room.OCCUPIED
4. You may change the status of theRoom Number:XXXX
selected room by pressing the rightAVAILABLE
soft key and then scrolling through
the list by using the VOLUME UPRoom Number:XXXX
and DOWN keys.NEEDS CLEANING
When you get to the desired new
room status, pressing the rightRoom Number:XXXX
soft key will return confirmationNEED MAINTENANCE
tone and change room status.
Room Number:XXXX
HOLD
ROOM STATUS DEFINITIONS
AVAILABLE: This indicates that the room is ready to have a guest checked
into it.
OCCUPIED: This indicates that the room has a guest checked into it.
NEEDS CLEANING: This indicates that the room needs to be cleaned.
NEEDS MAINTENANCE: This indicates that the room needs to have main-
tenance performed on it.
HOLD: This indicates that the room is being held pending a late check out.
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