Samsung Dcs Hotel Operator General Description Manual

							CONTENTS
4–1.4
NAME/NUMBER DISPLAY
Each LCD keyset user can decide if he/she wants to see the CID name or CID/ANI
number in the display. Regardless of which one is selected to be seen first, the N/N
key is pressed to view the other pieces of CID or ANI information.
NEXT CALL
In the event that you have a call waiting or a camped-on call at your keyset, you can
press the NEXT key to display the Caller ID or ANI information associated with this
next call in queue at your station. Either the CID name or CID/ANI number will show
in the display depending on your N/N selection.
SAVE CID/ANI NUMBER
At any time during an incoming call that provides CID/ANI information, you may
press the SAVE key. This saves the CID or ANI number in the Save Number fea-
ture. Pressing the SAVE number redial key will dial the CID/ANI number. The sys-
tem must be using Least Cost Routing (LCR) to dial the saved number.
STORE CID/ANI NUMBER
At any time during an incoming call that provides CID or ANI information, you may
press the STORE key. This saves the CID/ANI number as a speed dial number in
your personal speed dial list. The system must be using LCR to dial the stored
number.
INQUIRE PARK/HOLD
Having been informed that an incoming call is on hold or has been parked, you may
view the Caller ID or ANI information before you retrieve the call. This will influence
how you choose to handle the call.
CID/ANI REVIEW LIST
This feature allows display keyset users to review CID/ANI information for calls
sent to their stations. This list can be from ten to fifty calls in a first in, first out basis.
The list includes calls that you answered and calls that rang your station but that
you did not answer. When reviewing this list, you can press one button to dial the
person back. The system must be using LCR to dial the stored number.
INVESTIGATE
This feature allows selected stations with a special class of service to investigate
any call in progress. If CID/ANI information is available for an incoming call, you will
know to whom this station user is speaking. On outgoing calls, you can see who
was called. After investigating, you may barge-in on the conversation, disconnect
the call or hang up. 
						

							CONTENTS
4–1.5
ABANDON CALL LIST (50)
The system has a system-wide abandon call list that stores CID/ANI information for
the last 50 calls that rang but were not answered. The list is accessed using the
operator’s passcode. When reviewing this list, you are provided options to CLEAR
the entry or DIAL the number. You can use the NND key to toggle between the CID
name, CID or ANI number and the date and time the call came in. The system must
be using LCR to dial numbers from the abandon call list.
CID/ANI ON SMDR
The Station Message Detail Records report can be set to include CID/ANI name
and CID/ANI number for incoming calls. This format expands the printout to 113
characters. Use a wide carriage printer or an 80 column printer set for condensed
print.
NUMBER TO NAME TRANSLATION (350)
The system provides a translation table for 350 entries. When the CID or ANI num-
ber is received, the table is searched. When a match is found, the system will
display the corresponding name. This will allow users in areas that do not support
deluxe Caller ID or only have ANI service to provide names for regular callers. In
software version 2.x or lower, the system provides a translation table of 250 en-
tries.
CALL FORWARDING
This feature allows the user to redirect (forward) incoming calls. The calls can be
redirected to the attendant, a hunt group, voice mail, external number or another
station user. If the destination station is in Do Not Disturb (DND), the calling party
will receive DND/Reorder tone. Calls cannot be forwarded to a door phone.
ALL CALLS
This type of forwarding is not affected by the condition of the station. All calls are
immediately redirected to the designated destination. If desired, the destination
station may redirect the call back to the forwarded station by using the transfer
feature. The forwarded station user can continue to originate calls as usual. If no
key is programmed as Forward All, the TRSF key lights steady when a Forward All
condition is set.
BUSY
This feature forwards all calls only when the station set is busy. The station user
can originate calls as usual.
FORWARD DND
This feature works with the Do Not Disturb feature. This allows calls directed to a
station in Do Not Disturb or One Time Do Not Disturb to forward immediately to
another destination. 
						

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4–1.6
NO ANSWER
This feature forwards calls that are not answered within a preprogrammed time.
The user can originate calls as usual and receive calls if present. The timer is
programmable on a per-station basis to allow for differences in individual work
habits.
BUSY/NO ANSWER
This feature allows the station user to use both types of forwarding simultaneously,
provided the destinations have already been entered in the usual manner.
FOLLOW ME
This feature allows the user to forward all calls from another station to the user’s
station or change the forward destination to the user’s current location.
EXTERNAL
This feature forwards C.O. calls to an external number via a central office trunk if
allowed by class of service. These C.O. calls forward only after the programmable
external call forward delay timer expires.
TO VOICE MAIL
Each station may be programmed to allow or deny the ability to forward intercom
calls to voice mail. When denied, valuable message time in the voice mail system
can be saved.
CALL HOLD (EXCLUSIVE)
Outside calls can be placed on exclusive hold at any keyset by pressing HOLD twice
during a call. Calls placed on exclusive hold can only be retrieved at the keyset that
placed the call on hold. Intercom calls are always placed on exclusive hold.
CALL HOLD (SYSTEM)
Outside calls can be placed on system hold at any station. Users may dial the
access code or press the HOLD button. Calls on system hold may be retrieved at
any station.
CALL HOLD (REMOTE)
Outside calls can be placed on hold at a remote station. This feature allows calls to
be answered at one keyset and placed on hold at another station. This allows time
for the user to proceed to that station or allows the party that the call was intended
for to have that call placed at their station. The call or trunk button will flash at the
remote hold station.
CALL PARK AND PAGE
Each C.O. line has its own park zone. This simple method eliminates confusion
and ensures that a park zone is always available. Pressing the PAGE key parks the 
						

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4–1.7
call automaticall y. There are no extra buttons to press and there is no lost 
time  looking for a free zone.
CALL PICKUP
DIRECTED
With directed call pickup, users can answer calls ringing at any station\
 by dialing a 
code plus that station ’s extension number or by pressing the feature button and
then dialing the extension.
GROUPS (20)
In addition, calls can be picked up from a station group in a similar ma\
nner. The
group pickup feature allows users to answer any call ringing within any \
pickup
group. There are 20 pickup groups available with an unlimited number of \
station in
any group. A station cannot be in more than one pickup group. To use this feature,
station users either dial the access code or press the assigned feature \
button fol-
lowed by the pickup group number.
CALL WAITING/CAMP-ON
Busy stations are notified that a call is waiting (camped-on) when the\
y receive a
tone. The tone is repeated at a programmable interval. Keysets receive a\
n off-hook
ring signal through the speaker and single line stations receive a tone \
in the hand-
set. The volume of the camp-on tone can be set by the station user. Camped-on
calls follow Forward No Answer if a Forward No Answer destination has be\
en set.
CENTREX/PBX USE
CENTREX and PBX lines can be installed in lieu of central office trunks. CENTREX 
and PBX feature access codes including the command for hook-flash (FLAS\
H) can 
be stored under one touch buttons. Toll restriction programming can ignore PBX or
CENTREX access codes so that toll calls can be controlled when using the\
se ser- 
vices.
CHAIN DIALING
Keyset users may manually dial additional digits following a speed dial \
call or chain 
together as many speed dial numbers as are required.
CLASS OF SERVICE
The system allows a maximum of 30 station classes of service. Each class\
 of 
service can be customized in memory to allow or deny access to features \
and to 
define a station ’s dialing class. Each station can be assigned different classes of
service for day and night operation.
COMMON BELL CONTROL
Each Trunk A and Trunk A1 card provides a dry contact pair to control a customer- 
provided common bell or common audible device. These contacts must be pr\
o- 
grammed as members of a station group and may provide steady or interrup\
ted 
closure. 
						

							CONTENTS
4–1.8
CONFERENCE
The system allows five simultaneous conferences.
ADD-ON (5 PARTY)
Any combination of up to five parties (stations or outside lines) can be joined to-
gether in an add-on conference. Parties may be eliminated or added after a confer-
ence has been established.
UNSUPERVISED
A station user may set up a conference with two or more outside lines and then exit
the conference leaving the outside lines connected in an unsupervised (trunk to
trunk) conference.
COMPUTER TELEPHONY INTEGRATION (CTI)
Computer Telephone Integration (CTI) allows integration between the Prostar DCS
and a personal computer system (PC) or a local area network (LAN). Caller ID
service is required on TAPI and TSAPI inbound call applications that use the CID
information to display computer records in conjunction with the presentation of the
call to the station. TAPI and TSAPI are described below. Both are supported on
DCS release 3.x or higher software.
TAPI
Jointly developed by Intel and Microsoft, TAPI (Telephony Applications Program-
ming Interface) delivers telephony features to the Windows desktop. TAPI is an
open application interface (OAI) protocol that supports First Party Call Control. A
DCS Computer Telephony Module (CTM) is required to connect any keyset to a
personal computer running Windows 3.1 or Windows 95. The number of CTMs
that can be installed on a system is only limited to the number of keyphones. The
features and functionality of the DCS keyset are not changed.
TSAPI
Telephony Services Application Programming Interface (TSAPI) was developed by
Novell and AT&T and is the method of integrating the DCS system to a computer.
TSAPI is a LAN based solution allowing computers to communicate directly to the
telephone system over the network system. This establishes a logical connection
rather than a physical connection between telephone and computer. It eliminates
the cost and administrative overhead of connecting every PC to a desktop phone.
It emphasizes third-party call control. (Example: calls can be tracked as they are
transferred, making it more suited to large office applications). TSAPI can emulate
first-party type call control for the Prostar DCS system, rather than from the tele-
phone as TAPI does. For example, to make a call the DCS rather than the tele-
phone would dial the phone number, and the call would be then transferred to the
telephone. Novell Telephony Services 2.1 or higher specifies the data communica-
tions link between the Novell Netware file server running the Netware Telephony
Services NLM and the Samsung DCS. The physical connection from the Novell 
						

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4–1.9
Telephony server to the DCS is an EIA-232 connection via a Samsung Serial\
 Inter- 
face Module (SIM).
CUSTOMER SET RELOCATION
Customer Set Relocation allows the customer to exchange or swap similar \
stations
in the DCS without wiring changes. All individual station assignments su\
ch as trunk
ring, station group, station COS, station speed dial, button  appearances, call for-
warding, etc. will follow the Customer Set Relocation program.
DATA SECURITY
Single line extensions used with modems and facsimile machines can be pr\
o-
grammed so that they will not receive any system-generated tones that wo\
uld dis-
rupt data transmissions. In addition, these devices receive DCS C.O. rin\
ging pat-
tern instead of intercom ring pattern. Devices connected to an SLI card \
receive a
disconnect signal upon termination.
DATABASE PRINTOUT
A copy of the customer database can be obtained by using PCMMC. This inf\
orma-
tion can be directed to a printer or the PC screen and may be done eithe\
r on-site or
remotely. A complete database or specific data blocks may be obtained.
DIALED NUMBER IDENTIFICATION SERVICE (DNIS)
When DNIS service is provided on an incoming trunk the DCS can route cal\
ls
based on the numbers received.
DIRECT IN LINES
Outside lines may be programmed to bypass the operator(s) and ring dir\
ectly at
any station or group of stations.
DIRECT INWARD DIALING (DID) T1/COPPER
The DCS can use local telephone company-provided DID service via a T1 sp\
an,
E & M or DID analog trunks. System programming provides a table of 500 ent\
ries
used to route DID calls to specific ring destinations. When programmed, \
anyone
dialing a user ’s personal number rings directly to that user ’s office. DID calls to a
busy station have the option to return busy signal to the C.O. or return\
 ringback to
the C.O. When ringback is selected, the called station receives off-hook ring. Mul-
tiple DID numbers can ring the same extension or station group and displ\
ay keysets
show a DID directory name when ringing if a name has been programmed. DI\
D
calls can be assigned both a day and night ring destination. This allows\
 routing of
DID calls that have one destination during the system Day mode to be rou\
ted to a
different destination during the system Night mode. DID calls that are dire\
cted to
ring a voice mail machine can be identified by a special digit ( see Voice Mail Inte-
gration ). It is also possible to program E & M trunks to follow the DID transl\
ation
tables, allowing the system to use both way DID type service. 
						

							CONTENTS
4–1.10
DIRECT INWARD SYSTEM ACCESS (DISA)
Users can call in on specific DISA lines at any time, input a security code and
receive system dial tone. Users can now place internal calls or if permitted, calls
using C.O. lines. The caller must have a tone dial phone and know his/her DISA
security code. DISA lines can be used as both way lines or incoming only and may
be active in day mode, night mode or both. The C.O. lines used for DISA must have
disconnect supervision.
DIRECT TRUNK SELECTION
Each station can be allowed access to or denied access from a trunk or trunk group
by access code when LCR is activated. When restricted, the station user must use
a trunk key or a route key.
DIRECTORY NAMES
Each station, station group and C.O. line may be assigned a directory name (maxi-
mum 11 characters). In addition, each personal speed dial number, system speed
dial number and entry in the DID translation table may be assigned a name (maxi-
mum 11 characters). These names are displayed during calls with these ports and
in the case of station and speed dial names, can be used to originate calls. 
See the
Dial by Name feature (Station Features).
DISA SECURITY
Telephone fraud and long distance theft continue to increase; therefore, we have
introduced a DISA security system. If an incorrect DISA passcode is entered re-
peatedly (as is the case with “hackers”), the DISA system can be automatically
disabled temporarily. Both the number of incorrect passcode attempts and the time
that DISA is disabled are programmable. In addition, all failed attempts to access
DISA print on SMDR (if provided) with a “DE” DISA error flag.
DISTINCTIVE RINGING
A user knows the type of call received by the type of ring heard. Outside calls have
a single ring repeated while internal calls have a double ring repeated.
DOOR LOCK RELEASE (PROGRAMMABLE)
After answering a call from the door phone, users can dial a code to activate a contact
closure. This can be used to operate a customer-provided electric door lock release
mechanism. The contact closure timer is programmable from 100–2500 ms.
DOOR PHONES
The door phone interface module (DPIM) provides for connection of a door phone
to a DLI port. Pressing the button on the door phone produces a distinctive ring
(three short rings repeated) at the assigned station or station group. If not an-
swered within a programmable time, the system releases the door phone and stops
the ringing. Stations may call the door phone directly and monitor the surrounding
areas. 
						

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4–1.11
DOOR PHONE NIGHT RING
The ring destination of door phone calls may be different at night than during the
day. For example, large factories may want these calls directed to a security desk
after hours.
E & M TIE LINES (T1/COPPER)
Your office can be connected to another office with a tie line. Use it to make calls to
stations in the other system. If programming allows, you can access lines in the
other system to make outside calls. Tie line calls can be put on hold, transferred
and conferenced in the same way as are other outside calls. Users accessing the
tie line from the other system can get a line in your system and make outgoing
calls. These calls can be controlled by assigning a dialing class to the tie line. Your
local telephone company may use E&M tie lines to provide DID service. In this
case these tie lines can be programmed to follow the DID translation table. 
See
DID. Translated E & M tie line calls have Day and Night routing capabilities.
EXECUTIVE BARGE-IN (OVERRIDE)
The feature allows specially programmed stations with a barge-in key to override
the automatic privacy of another station or outside trunk. Programming allows barge-
in with or without a warning tone. Stations may also be programmed as “secure” so
that they cannot be barged-in on.
WITH WARNING TONE
When the barge-in with tone option is set, the barging-in keyset has its microphone
on and the barged-in on station receives an override display. A double burst of
warning tone sounds and repeats every ten seconds. This feature does not work
from single line sets.
WITHOUT WARNING TONE
When the barge-in without tone option is set, the barging-in keyset has its micro-
phone muted and the barged-in on station does not receive an override display.
This feature does not work from single line sets.
WARNING: BARGE-IN WITHOUT TONE MAY VIOLATE STATE OR FEDERAL
LAWS CONCERNING THE RIGHT TO PRIVACY. SAMSUNG TELECOMMUNI-
CATIONS AMERICA IS IN NO WAY RESPONSIBLE FOR THE POSSIBLE MIS-
USE OF THIS FEATURE.
EXECUTIVE/SECRETARY POOLING
Each keyset may be defined as a BOSS or a SECRETARY in system program-
ming. Each BOSS can have up to four SECRETARIES and each SECRETARY
can have up to four BOSSES. These arrangements are known as executive/secre-
tary pools. There can be multiple pools in a system. When a BOSS is in DND, all
calls to the BOSS ring the first SECRETARY assigned to that BOSS; if that SEC- 
						

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4–1.12
RETARY is busy, the call hunt to the next available SECRETARY assigned to that
BOSS. If the SECRETARY must communicate with the BOSS while he/she is in
DND, pressing the corresponding BOSS button on the SECRETARY’s keyset re-
sults in an Auto Answer intercom call being made to the BOSS (providing the BOSS
is free). A station can only be the BOSS of one SECRETARY pool. In addition, a
station cannot be in more than one pool.
EXTERNAL MUSIC INTERFACES
Each Trunk A and Trunk A1 card provides an interface for connecting a customer-
provided external music source. These sources can be used for background mu-
sic, station music on hold, trunk music on hold and transfer music on hold.
EXTERNAL PAGE INTERFACES
Each Trunk A and Trunk A1 card provides one external page output and two zone
control relays. Resources from multiple Trunk A and Trunk A1 cards can be com-
bined to provide up to four external zones per tenant. Multiple relays may be as-
signed to each zone.
FLASH KEY OPERATION
While a user is on an outside line, pressing the FLASH key will flash the central office
or PBX. This is used for custom calling features on C.O. lines or in conjunction with
CENTREX/PBX operation. System programming allows individual flash times for C.O.
and PBX lines. When C.O. or PBX flash is not required, setting the timers for two
seconds releases the existing call and returns dial tone to make a new call.
FLEXIBLE NUMBERING
System programming allows stations to have two, three or four digit extension num-
bers beginning with the digit 2 or 3. Default extension numbers begin with 201.
Station hunt group access codes can be two or three digits beginning with the digit
5. These can be changed but it will affect other feature access codes. All user
guides are written using the default numbering plan.
FLEXIBLE RINGING
Each C.O. line can be programmed to ring at any station or station group. Each line
can be assigned a day ring destination and a night ring destination.
GROUND START TRUNKS (T1/COPPER)
The DCS can utilize these trunks to support a positive disconnect signal and pre-
vent call collisions on heavy traffic usage. Caller ID is not available on these trunks.
HOT LINE
Stations can be programmed to call a pre-defined station or station group when-
ever that station goes off-hook. A hot line delay timer of 1–250 seconds can be
programmed to allow sufficient time to make a different call. 
						

							CONTENTS
4–1.13
IN GROUP/OUT OF GROUP
Individuals assigned to a station hunt group may temporarily remove their tele-
phones from the group by pressing the In/Out of Group button providing that there
is someone still in the group. Stations out of a group will not receive calls to that
group but will continue to receive calls to their individual extension numbers. When
desired, the user may put him/herself back into the group by pressing the button
again. Users who do not have this button may dial the access code and the group
desired. A station user is allowed to be in several groups, providing a key and the
extender of that group are assigned for each group on the user’s phone.
INCOMING CALL DISTRIBUTION
Incoming calls can be assigned to ring a distributed station hunt group. This allows
all members of the group to share the call load.
INCOMING/OUTGOING SERVICE
Outside lines are available for incoming or outgoing service. Programming allows
any outside line to be used for incoming calls only, outgoing calls only or both way
service.
INDIVIDUAL LINE CONTROL
Each station in the system can be individually programmed to allow or deny dialing
out as well as allow or deny answering for each outside line.
LEAST COST ROUTING
Least Cost Routing (LCR) is the ability to automatically select the most cost effec-
tive central office route for the outside number dialed by any station. The DCS LCR
program includes the following features:

Option to use or not use LCR or a tenant basis

Programmable LCR access code

Digit analysis table 1000 entries each with ten digits

Routing by time of day and day of week (4 time bands per day)

Routing according to individual station class

Modify digits table 100 entries

Flexible trunk group advance timer

Option to use or not use trunk group advance warning tones
LIVE SYSTEM PROGRAMMING
The system can be programmed from any display keyset or personal computer
without interrupting normal system operation. There are three levels of program-
ming: technician, customer and station. The technician level has access to all pro-
grams and can allow the customer access to system programs as needed. Techni-
cian and customer access are controlled by different security passcodes. Program-
ming from a PC requires the PCMMC program.