Samsung Dcs Hotel Operator General Description Manual

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4–1.14
MEET ME PAGE AND ANSWER
After a user makes a Meet Me Page, the user may remain off-hook to allow the
paged party to meet the user for a private conversation.
MEMORY PROTECTION
In the event that power is lost to the system, all customer data contained in memory
is retained by the use of a “super capacitor” for approximately seven days. In addi-
tion, the PCMMC computer program may be used to produce a backup copy of the
customer data.
MESSAGE WAITING INDICATIONS
When calling a station and receiving a busy signal or the no answer condition, the
caller can leave an indication that a message is waiting. The message button will
flash red at the messaged keyset. A single line phone will receive a distinctive
message waiting dial tone. Five message waiting indications can be left at any
station.
MICROPHONE ON/OFF PER STATION
The microphone can be disabled at any keyset. When the microphone is disabled,
the keyset cannot use the speakerphone, although on-hook dialing and group lis-
tening are still possible.
MUSIC ON HOLD—FLEXIBLE
When multiple Trunk A or Trunk A1 cards are installed in the system with external
sources connected, each C.O. line may be programmed to receive one of the ex-
ternal sources, internally-generated tones, chime music or no music when it is
placed on hold. If there are no Trunk A or Trunk A1 cards installed, each line may
receive either a system-generated tone or no music. The system-generated tone is
a beep every ten seconds. The Trunk A1 card provides an internally chimed music
source playing Für Elise.
NIGHT SERVICE
The PROSTAR DCS provides separate ringing locations for all trunks in both the
day and the night modes.
AUTOMATIC
Automatic night service allows each tenant to automatically go in and out of night
service according to the system clock. There are separate time options available
for each day of the week. This feature can be overridden by a manual night service
key and passcode.
MANUAL
The operator presses the NIGHT key and then dials a passcode to change day
mode to night mode operation. 
						

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4–1.15
OFF PREMISES EXTENSIONS (OPX)
A single line (tip and ring) extension from an SLI card may be connected to tele-
phone company-provided OPX circuits to remote locations. 8SLI cards and KDb-
SLIs do not support off premises extensions.
OPERATOR GROUP
The operator group can contain 32 stations to answer incoming calls. Calls to this
group can be set for distributed, sequential or unconditional ringing. Operators can
use the In/Out of Group feature to meet flexible operator requirements.
OVERFLOW
OPERATOR
When calls ringing a operator group go unanswered, they can overflow to another
destination after a programmed period of time. The operator group has its own
timer. The overflow destination can be a station or station group.
STATION GROUP
When calls ringing a station group go unanswered, they can overflow to another
destination after a programmed period of time. Each station group has its own
timer. The overflow destination can be a station or station group.
PAGING
System software allows the use of four internal and four external paging zones.
Stations can page any individual zone, all internal zones, all external zones or all
zones simultaneously. Using system programming, each station may be allowed or
denied the abilities to make and/or receive page announcements to any zone or
combination of zones.
POWER FAILURE TRANSFER
Each Trunk A and Trunk A1 card is equipped with two power fail relays. If power
fails, these relays can be used to reroute the first two C.O. lines on the card to
single line telephones. When power is restored to the system, the lines and sta-
tions return to normal operation and calls in progress will be disconnected.
PRIME LINE SELECTION
Any station can be programmed to select a specific line, line group, telephone
number, station or station group.
PRIVATE LINES
For private line use, stations can be prevented from dialing and/or answering any line.
PROGRAMMABLE LINE PRIVACY
Each outside line can be programmed to ignore the automatic line privacy. This
allows up to four other parties to join your conversation by simply pressing the line
button. This is similar to 1A2 key telephone operation. 
						

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4–1.16
PROGRAMMABLE TIMERS
There are over 50 programmable system timers to allow each installation to be
customized to best fit the end user’s application.
RECALLS
Calls put on hold, transferred or camped-on to any station will recall to the originat-
ing station if not answered within a programmable time. A recall that goes unan-
swered for the duration of the attendant recall timer will recall to the system opera-
tor group. Hold, transfer, camp-on and attendant recalls have individual program-
mable timers. Calls recalling to buttons with tri-colored LEDs will flash amber.
REMOTE PROGRAMMING—PC
Remote programming allows the technician to access the system database from a
remote location for the purpose of making changes to the customer data. Cus-
tomer-provided modems and a PC using an optional software package will be needed
to implement this feature.
RING OVER PAGE
Any outside line can be programmed to ring over a customer-provided paging sys-
tem. Outside lines, door phones and station groups may ring over page in the day
or night mode.
SINGLE LINE CONNECTIONS
Single line ports allow connection of a variety of single line telephones plus fac-
simile machines, answering machines, loud bells, computer modems, cordless
phones and credit card machines. When connecting customer-provided equipment
to these extensions, compatibility should be checked out before purchase to en-
sure correct operation. Central office ring cadence can be selected for SLT sta-
tions. This is helpful when optional devices cannot detect DCS intercom ring ca-
dence.
SPEED DIAL NUMBERS (1500)
A library of 1500 speed dial numbers may be allocated as needed. The system list
can have up to 500 numbers and each station can have up to 50 numbers. Speed
dial numbers are assigned in blocks of ten. Each speed dial number may contain
up to 18 digits.
SPEED DIAL BY DIRECTORY
The DCS system provides the user with the ability to look up a speed dial number
and place the call. There are three speed dial selections: personal, system and
station. This feature can be used with the soft keys on the display keysets or as a
programmable button.
STATION HUNT GROUPS (30)
System programming allows up to 30 station hunt groups. One of three ring pat- 
						

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terns—sequential, distributed and unconditional—is available for each group. Each
unconditional group may contain a maximum of 32 stations and each sequential
and distributed group may contain a maximum of 48 stations. A station may be
assigned to more than one group. The default directory numbers to call these groups
are 501–529. Group 500 is reserved for the operator group and is called by dialing
“0.” Each station group has its own recall timer for calls transferred to that group.
STATION MESSAGE DETAIL RECORDING (SMDR)
The system provides, via an optional SIM, records of calls made, received and
transferred. Connecting a customer-provided printer or call accounting system will
allow collection of these records. Each call record provides the following details:
station number, outside line number, start date, start time, duration of call, digits
dialed (maximum 18) and an account code if entered. The system may print a
header followed by 50 call records per page or send continuous records with no
header for use with a call accounting machine. See the sample printouts.
The SMDR format contains many options that allow it to be customized for a
company’s individual needs. Options to print include incoming calls, outgoing calls,
in and out of group status, change in DND status and authorization codes.
SYSTEM ALARMS
When installed in the basic KSU, each Trunk A and Trunk A1 card has an alarm
sensor pair. When this pair is short-circuited, the system will ring a preprogrammed
destination with a customized display message. The alarm destination can be a
station or station group.
A DISA alarm will warn the customer if the DISA security system has been trig-
gered by too many incorrect password attempts. The alarm can ring any station or
group of stations and show an appropriate display at the assigned stations.
SYSTEM DIRECTORY
Each station, station group and outside line can have an 11 character directory
name. This name will appear on keyset displays to provide additional information
about lines and stations.
TENANT SERVICE (2)
There are several programs that allow the DCS to be installed in tenant applica-
tions. These features allow a technician to split the system in two with each tenant
having individual control over operator groups, page zones, speed dial numbers,
night service (manual or automatic), DISA and customer level programming. Each
tenant is separate. No intercom calling between tenants is permitted.
TOLL RESTRICTION
There are 250 allow and 250 deny entries of 11 digits each. Each of these entries
can apply to dialing classes B, C, D , E, F and G. Expensive 976, 1-900, 411 and
operator-assisted calls, as well as specific area and office codes, can be allowed or
4–1.17 
						

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4–1.18
denied on a per-class basis. Class A stations have no dialing restrictions and Class
H stations cannot make outside calls.
Any outside line may be programmed to follow station toll restriction or follow the
toll restriction class assigned to it. Each station and trunk can have a day dialing
class and a night dialing class.
SPECIAL CODE TABLE
A Special Code Table of ten entries (four digits each) allows use of telephone
company features such as CID blocking (*67) or call waiting disable (*70) without
interference to toll restriction or LCR. The Special Code table allows use of these
custom calling features on a per call basis.
TOLL RESTRICTION OVERRIDE
Program options allow system speed dial numbers to follow or bypass a station’s
toll restriction class. In addition, users may make calls from a toll restricted station
by using the walking class of service or authorization code feature.
TONE OR PULSE DIALING
Outside lines can be programmed for either tone or pulse dialing to meet local
telephone company requirements.
TRANSFER
System operation permits station users to transfer calls to other stations in the
system. Transfers can be screened, unscreened or camped-on to a busy station.
TRUNK GROUPS (11)
Outside lines can be grouped for easy access by dialing a code or pressing a
button. There are 11 trunk groups available. Access codes are 9 and 80–89.
UNIFORM CALL DISTRIBUTION (UCD)
UCD is used whenever the user expects to have more ringing calls than people to
answer them. It prevents callers from receiving busy signals or lengthy delays be-
fore answering. Callers reaching a busy station group are held in queue for an
available agent. First and second announcements reassure the caller until an agent
becomes free. Up to five separate UCD groups can be created. Programmable
automatic logout removes a station from the group if a call is placed to an unat-
tended station, thus preventing unanswered calls. A wrap-up timer prevents calls
to a station for a programmable period of time to allow the agent to finish up work
associated with the call.
NOTE: Requires optional hardware and/or software. Ask your dealer for details. 
						

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MAXIMUM OF FIVE GROUPS
The UCD group option allows callers in queue at a UCD group to be temporarily
diverted to an announcement device and then placed back in the queue. A wrap-up
timer will allow agents to complete paperwork before receiving the next UCD call.
CALL STATISTICS
UCD supervisor positions using a display keyset can monitor the number of calls in
queue, the time that the oldest caller has been waiting, the total number of calls
received for the current day and the average time a caller waits to be answered.
AGENT STATISTICS
UCD supervisor positions using a display keyset can monitor the number of agents
in a group and how many agents are currently logged in. Each station’s status can
be reviewed for the number of calls answered and the average call length of the
current day.
GROUP SUPERVISORS
Multiple supervisors can be assigned to each group or one station can be given
supervisor status for multiple groups. The group supervisor (using a display keyset)
can add and delete agents in real time from the group to handle the workload.
PRINTED REPORTS
Agent supervisors may run printed reports to a customer-provided printer, showing
the data available on the supervisor displays.
UNIVERSAL ANSWER
Station users may dial the Universal Answer code or press the UA key to answer
any outside lines programmed to ring the UA device. The UA device can be a
station, group of stations, common bell or ring over page.
VOICE MAIL – INBAND INTEGRATION
The DCS system uses DTMF tones (inband signaling) to communicate with any
compatible voice mail system. Stations can call forward to a voice mail system.
When answered, the system will send DTMF tones routing the caller directly to the
called station user’s mailbox. Keyset users can press one button to retrieve mes-
sages from the voice mail system. A Voice Mail Transfer key permits keyset users
to easily transfer a caller directly to an individual voicemail box without navigating
through menus.
NOTE: Although most voice mail systems will work with the DCS, the system data
has default values set to work with the Starmail Voice Processing System. They
may need to be changed if you are using another system.
4–1.19 
						

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4–1.20
VOICE MAIL – CADENCE
CADENCE is Samsung’s proprietary Voice Mail/Auto Attendant/Fax System de-
signed into a single board computer card that installs in any universal card slot
(only one per system). This card, the CVM8A comes standard with (4) four chan-
nels of communication and can easily be expanded to eight (8). Simply plug on a
small daughterboard to get the addition four channels.
Because this fully feature self contained system is integrated directly with the DCS
processor, installation time is minimized, operation is streamlined and many fea-
tures can be implemented that are not normally possible with a stand alone Voice
Mail / Auto Attendant system.
The CADENCE system provides three basic functions: Auto Attendant, Voice Mail
and Fax. Each of these component parts may be used individually or in combina-
tion.
NOTE: Requires DCS Release 4.x or higher software. Please ask your Sales/Ser-
vice Company to provide you with additional information on the CADENCE prod-
uct.
WALKING CLASS OF SERVICE
This feature allows users to make calls or use features from a station that is re-
stricted. The users may either use the WCOS feature code or the authorization
code feature. Both methods change the class of service to correspond with the
station passcode or authorization code that is dialed. After the call is completed,
the station returns to its programmed class of service. 
						

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4–2.1
STATION FEATURES
ADD-ON MODULEON-HOOK DIALING
APPOINTMENT REMINDERPROGRAMMABLE KEYS
AUTOMATIC HOLDPROGRAMMED STATION MESSAGES
AUTOMATIC PRIVACYPROTECTION FROM BARGE-IN
BACKGROUND MUSICPULLOUT DIRECTORY TRAY
BUSY STATION CALLBACKPULSE TO TONE SWITCH OVER
BUSY STATION INDICATIONS (BLF)REDIAL
CALL FORWARDINGAUTO RETRY
CALL PICKUPLAST NUMBER
DIAL BY NAMESAVE NUMBER
DIAL BY VOICE†REMOTE HOLD
DIRECT STATION SELECTION (DSS)RING MODES
DO NOT DISTURB (PROGRAMMABLE)AUTO ANSWER
DOOR LOCK RELEASERING—EIGHT TONE CHOICES
EXCLUSIVE HOLDVOICE ANNOUNCE
GROUP LISTENINGRINGING PREFERENCE
HEADSET OPERATIONSPEAKERPHONE
HEARING AID COMPATIBLESTATION LOCK
LINE QUEUING WITH CALLBACKTRI-COLORED LIGHTS
LINE SKIPPINGVOLUME SETTINGS
LOUD RINGING INTERFACEHANDSET
MESSAGE WAITING LIGHT/INDICATIONBGM
MUTE MICROPHONE/HANDSETRINGING
OFF-HOOK RINGINGPAGING
OFF-HOOK VOICE ANNOUNCE (STANDARD)SPEAKER
OFF-HOOK VOICE ANNOUNCE (EXECUTIVE)OFF-HOOK RING
ONE TIME DO NOT DISTURBWALL-MOUNTABLE KEYSETS
ONE TOUCH DIALING KEYS
†
Requires optional hardware and/or software. Ask your dealer for details.
4.2 STATION FEATURE DESCRIPTIONS
ADD-ON MODULE
The DCS add-on module (AOM) adds to the capability of any keyset or can be
used by itself whenever a handset and dial pad are not desired. The 32 program-
mable buttons can be used for feature keys, DSS/BLF keys or one touch speed
dial buttons.
APPOINTMENT REMINDER
Keysets with an alarm key can be used like an alarm clock. When programmed for
a specific time, the keyset will sound a distinctive ring to remind the user of meet-
ings or appointments. Alarms can be set for “today only” or for every day at the
same time. Up to three alarms may be set at each keyset. Display keysets can also
show a programmed message when the alarm rings. 
						

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4–2.2
AUTOMATIC HOLD
Station users can enable or disable automatic hold at their keysets. While a user is
engaged on an outside (C.O.) call, pressing another trunk key, route key or CALL
button automatically puts the call on hold when this feature is enabled. Pressing
TRSF, CONFERENCE, PAGE or a DSS key will always automatically place the call
on hold. This type of automatic hold is not a user-selectable option.
AUTOMATIC PRIVACY
All conversations on outside lines and intercom calls are automatically private. The
privacy feature can be turned off on a per-line basis.
BACKGROUND MUSIC
When customer-provided music sources are connected, each keyset user may
listen to background music. The HOLD button turns background music on or off
and the volume is controlled by the volume control keys. The number of music
sources is dependent on the number of Trunk A and Trunk A1 cards installed in the
system. Chime music is available from the Trunk A1 card.
BUSY STATION CALLBACK
When reaching a busy station, callers may request a callback by pressing one
button or dialing a code. The system rings the caller back when that station be-
comes idle (a system-wide maximum of 100 callbacks are allowed at one time
including busy station and busy trunk).
BUSY STATION INDICATIONS (BLF)
DSS/BLF keys may be assigned to any keyset or add-on module. These buttons
will be off when the station is idle, light red when that station is in use and flash
distinctively when that station is in the DND mode.
CALL FORWARDING
Station users can forward internal and outside calls to other destinations immedi-
ately (Forward All), when busy (Forward Busy) or if not answered in a program-
mable number of seconds (Forward No Answer). These forward destinations can
all be different. Once a destination has been programmed, it can be turned on and
off with a programmable key. Forward All takes priority over Busy and No Answer
conditions.
In addition to the three usual methods of forwarding described above, a fourth
option called Follow Me is available. This option allows a station user to set a
Forward All condition from his/her station to another station while at the remote
station. To display the Follow Me condition, the TRSF key lights steady red at the
station that is forwarded. The TRSF key also lights if Forward All is set and no key
is programmed for Forward All. 
						

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4–2.3
Keyset users can be given an external call forward button to forward their calls to
an external phone number. Each outside line may be programmed to either follow
or ignore station call forwarding. A per-station option controls whether internal calls
forward to voice mail or not. Single line telephones must have the system adminis-
trator program this feature for them.
CALL PICKUP
With directed call pickup, a user can answer calls ringing at any station by dialing a
code plus that extension number. The group pickup feature allows the user to an-
swer any call ringing within a pickup group. Pickup keys may be customized with
extenders to allow pickup from a specific station or pickup group. The DCS has 20
programmable pickup groups.
DIAL BY NAME
Each system and personal speed dial number can have an associated directory
name. A speed dial number can be selected by scrolling alphabetically through the
directory name list. This on-line “directory” allows the user to look up and dial num-
bers in seconds.
DIAL BY VOICE
The DCS can provide a station user the ability to place calls by speaking one of the
names stored in his/her personal speed dialing bins. Non-display and single line
stations can access this feature by dialing a feature code.
NOTE: Requires optional hardware and/or software. Ask your dealer for details.
DIRECT STATION SELECTION (DSS)
Programmable keys can be assigned as DSS keys and associated with extension
numbers. Users press these keys to call or transfer calls to the assigned stations.
DO NOT DISTURB (PROGRAMMABLE)
The Do Not Disturb (DND) feature is used to stop all calls to a station. System
programming can allow or deny use of the DND feature for each station. Parties
calling a station in DND will receive reorder tone. When in DND mode, calls may be
forwarded to another destination. See Forward DND option. A keyset without a
DND button can activate DND via the feature access code. The ANS/RLS key will
flash at 112 ipm (rapidly) when DND is set. There is a programmable option to allow
a C.O. line to override DND at its ring destination if that destination is a single
station.
DOOR LOCK RELEASE
Stations programmed to receive calls from a door phone can dial a code to activate
a contact closure for control of a customer-provided electronic door lock.