Samsung Dcs Hotel Operator General Description Manual

							GUIDE
CONTENTS
8
CHECKING A GUEST OUT OF A ROOM
USING THE CHECK OUT KEY
ACTIONDISPLAY
1. Press the CHECK OUT key andEnter Room
dial the room numberNUMBER:XXXX
Check Out Room?
YES  HOLD  PRINT
2. Press YES to check the guest out
and print a room bill.
3. Press HOLD to hold the room for
late check out.
4. Press PRINT to print a copy of the
room bill without checking the
guest out.
NOTES:
1. While a room is in HOLD status, room charge will not increment, while other
guest room related charges can still be billed.
2. When a guest is checked out of a room, the room status is automatically
changed to NEEDS CLEANING. 
						

							GUIDE
CONTENTS
CHECKING A GUEST OUT OF A ROOM
USING THE HOTEL KEY
ACTIONDISPLAY
1. Press HOTEL key.Room Check Phone
Stat  Out  Bill
2. Press CHECK OUT.Enter Room
NUMBER:
3. Enter room number.
Check Out Room?
YES  HOLD  PRINT
4. Press YES to check the guest out
and print a room bill.
5. Press HOLD to hold the room for
late check out.
6. Press PRINT to print a copy of the
room bill but not check the guest
out.
NOTES:
1. While a room is in HOLD status, room charge will not increment, while other
guest room related charges can still be billed.
2. When a guest is checked out of a room the room status is automatically
changed to NEEDS CLEANING.
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							GUIDE
CONTENTS
DEPOSIT POSTING
The CREDIT feature allows an administrator display keyset to apply a deposit to
a room bill. This deposit can be used to offset charges already incurred or to
prepay for either of the room associated charges (room or phone).
This credit may be applied during check in or at any time during the guest’s
stay. Credits applied, will be automatically deducted from the room bill.
A credit applied to the room bill will be deducted from the total room bill.
At check in, a credit applied to the phone bill, will set a limit to the phone use
(when the credit limit is reached, the system will give two beeps tones, and then
disconnect the caller and restrict the phone, requiring additional deposits).
A credit applied to the phone bill, during the guest’s stay, will deduct the deposit
amount from the room bill, and set a limit to the phone use.
Pressing the PRINT key, at the end of the check in procedure will allow the
administrator keyset to verify that credits were properly applied.
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							GUIDE
CONTENTS
11
ADDING CREDIT TO A ROOM
ACTIONDISPLAY
1. Press the CREDIT key and enterEnter Room
the room number.NUMBER:XXXX
2. Enter the Staff ID CODE.Enter Staff Code
XXXX
3. Select ROOM.Add credit to
ROOM       PHONE
4. Enter the amount to be credited.Credit Room XXXX
$XXX.XX
5. Press ACCEPT if the amount shownRm:XXXX  $XXX.XX
is correct.ACCEPT     CHANGE
6. If the amount is incorrect press CHANGE
and enter the correct amount. 
						

							GUIDE
CONTENTS
12
ADDING TELEPHONE CREDIT TO A
ROOM
ACTIONDISPLAY
1. Press the CREDIT key and enterEnter Room
the room number.NUMBER:XXXX
2. Enter the Staff ID CODE.Enter Staff Code
XXXX
3. Select PHONE.Add credit to
ROOM       PHONE
4. Enter the amount to be credited.Credit Phone XXXX
$XXX.XX
5. Press ACCEPT if the amount shownRm:XXXX  $XXX.XX
is correct.ACCEPT     CHANGE
6. If the amount is incorrect press CHANGE
and enter the correct amount.
NOTE:
Adding a telephone credit will set a limit to the phone use. When the credit limit
is reached the system will alert the system with two beeps in his/her ear as a
warning tone, followed by a short grace period, then the system will disconnect
the caller and the phone will be restricted, requiring additional deposits be made
to reactivate the phone. 
						

							GUIDE
CONTENTS
13
GUEST SERVICES BILLING
A billable item or service may be added to a guest’s room bill by either a display
keyset or a single line telephone.
A display keyset can utilize the BILL feature key and follow the LCD instruc-
tions. A single line telephone can add an item or service charge, by dialing the
BILL feature access code, and following the SLT billing procedures.
Charges for items or services may also be reduced or deleted from a guest’s
room bill. Only an administrator display keyset can reduce or delete an item or
charge from a room bill.
NOTE:
At  the end of the delete procedure, the system will prompt for a passcode. This
passcode is provided by your service company. 
						

							GUIDE
CONTENTS
14
BILLING AN ITEM TO A ROOM FROM
AN ADMINISTRATOR KEYSET
ACTIONDISPLAY
1. Press the BILL key and thenService Charge
select ADD.ADD      DELETE
2. Enter the room number the itemEnter Room
is to be billed to (if the room isNumber:XXXX
not occupied you will hear an
error tone and be returned to idle).
3. Enter the Staff ID CODE.Enter Staff Code
XXXX
4. Enter the Item Code.Enter Item Code
XX
5. Enter the amount to be chargedEnter Item Cost
for the item. You must enter 5 digits.$XXX.XX
6. If  the amount shown is correctRm:XXXX
 $XXX.XX
press the ACCEPT key.ACCEPT    CHANGE
7. If  the amount shown is incorrect
press the CHANGE key and enter
the correct amount.
8. If the deposit amount is exceeded,
you will hear an error tone and the
display will read DEPOSIT EXCEEDED. 
						

							GUIDE
CONTENTS
SINGLE LINE TELEPHONE BILLING
INSTRUCTIONS
To bill an item to a room from a Single Line Telephone:
 Lift the handset and receive dial tone.
 Dial the BILL feature access code ____________.
 Dial the room number to be billed.
 Dial your staff ID CODE.
 Dial the item code.
 Enter the cost (in five digit format)
Example: 01500 = $15.00
 Receive confirmation tone and hang up.
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							GUIDE
CONTENTS
DELETING OR REDUCING A CHARGE
ON A ROOM BILL
ACTIONDISPLAY
1. Press the BILL key and selectService Charge
DELETE.ADD      DELETE
2. Enter the guest room number.Enter Room
Number:XXXX
3. Enter the Staff ID CODE.Enter Staff Code
XXXX
4. Enter the Item Code.Enter Item Code
XX
5. Enter the amount to be deleted.Enter Item Cost
$XXX.XX
6. If  the amount shown is correctRm:XXXX $XXX.XX
press the ACCEPT key.ACCEPT    CHANGE
If it is incorrect press CHANGE and
enter the correct amount.
7. The system will then prompt for aEnter Passcode
manager passcode to allow theXXXX
credit to take place. This passcode
will be provided by your service
company.
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							GUIDE
CONTENTS
17
LOBBY PHONE SERVICE
This feature allows an administrator display keyset to bill a call from a remote
location, such as a lobby phone, to a guest’s room bill.
The guest calls from the lobby phone to the hotel operator and requests the
operator to bill an outside call to his/her room. The operator will press the RB
key placing the guest on transfer hold. The operator will then enter the guest’s
room number and receive a confirmation tone.
The operator can then access a trunk or LCR and pass the dial tone to the
guest, so that he can complete the call, or the operator can complete the call for
the guest and pass the ringback tone to him.
If the room number dialed is not occupied, an error tone will be returned along
with an error display. At this point the operator can press the TRSF key and
reconnect to the guest.