Ricoh Mp C6502 User Guide

							Messages Displayed When Using the Copy/
Document Server Function
• If you cannot make copies as you want because of the paper type, paper size or paper capacity problems, use recommended paper. For details about recommended paper, see page 146"Recommended Paper Sizes and Types".
MessageCausesSolutions"Cannot delete the folder
because it contains locked
files. Please contact the file
administrator."The folder cannot be deleted
because it contains a locked
original.Unlock the locked original to delete it.
For details about locked files, see
Security Guide
.
"Cannot detect original
size."The original placed on the
exposure glass is a non-
standard size.• Place the original on the exposure glass again. Face the original
down.
• If the machine cannot detect the size of the original, specify the
size manually - do not use Auto
Paper Select mode or the Auto
Reduce/Enlarge function. For
details about specifying the
settings, see "Sizes Detectable
with Auto Paper Select", Paper
Specifications and Adding Paper
.
"Cannot detect original
size."Original is not placed, or the
original placed on the
exposure glass is a non-
standard size.• Place the original correctly.
• Specify the paper size. • When placing an original directly on the exposure glass, the lifting/
lowering action of the ADF
triggers the automatic original
size detection process. Lift the
ADF by 30 degrees or more.Messages Displayed When Using the Copy/Document Server Function
181     
						

							MessageCausesSolutions"Cannot display preview of
this page."The image data may have
been corrupted.Press [Exit] to display the preview
screen without a thumbnail.
If the selected document contains
several pages, press [Switch] on the
"Display Page" area to change the
page, and then a preview of the next
page will appear."Cannot punch this paper
size."The Punch function cannot
be used with paper size
selected.For details about paper, see
"Specifications for Punch Unit (Finisher
SR4090, Booklet Finisher SR4100)",
or "Specifications for Punch Unit
(Finisher SR4110)", Maintenance and
Specifications
.
"Cannot staple paper of this
size."The Staple function cannot
be used with paper size
selected.Select a proper paper size. For details
about paper, see "Specifications for
Finisher SR4090", "Specifications for
Booklet Finisher SR4100", or
"Specifications for Finisher SR4110",
Maintenance and Specifications
.
"Check paper size."An irregular paper size is
set.If you press the [Start] key, the copy
will start using the selected paper."Duplex is not available with
this paper size."A paper size not available in
Duplex mode has been
selected.Select a proper paper size. For details
about paper, see "Specifications for
the Main Unit", Maintenance and
Specifications
.
"Exceeded the maximum
number of sheets that can be
used. Copying will be
stopped."The number of pages the
user is permitted to copy has
been exceeded.For details about how to check the
number of copies available per user,
see Security Guide
.
"Exceeded the maximum
number of multi-sheet fold.
Printing will be cancelled."A print job was canceled
because more than the
maximum number of multi-
sheet folds was specified.Specify fewer sheets for the multi-sheet
fold function.
For details about the maximum number
of multi-sheet fold, see "Fold", Copy/
Document Server
.
10. Troubleshooting
182       
						

							MessageCausesSolutions"File being stored exceeded
max. number of pages per
file. Copying will be
stopped."The scanned originals have
too many pages to store as
one document.Press [Exit], and then store again with
an appropriate number of pages."Magazine or Booklet mode
is not available due to mixed
image mode."You selected the
"Magazine" or "Booklet"
function for originals
scanned using different
functions, such as copy and
printer.Make sure originals for the
"Magazine" or "Booklet" function are
scanned using the same function."Maximum number of sets is
n."
(A figure is placed at n.)The number of copies
exceeds the maximum copy
quantity.You can change the maximum copy
quantity from [Max. Copy Quantity] in
[General Features] under [Copier /
Document Server Features]. For details
about Max. Copy Quantity, see
"General Features", Copy/ Document
Server
.
"Memory is full. nn originals
have been scanned. Press
[Print] to copy scanned
originals. Do not remove
remaining originals."
("n" in the message
represents a changeable
number.)The scanned originals
exceed the number of pages
that can be stored in
memory.Press [Print] to copy scanned originals
and cancel the scanning data. Press
[Clear Memory] to cancel the scanning
data and not copy."Press [Continue] to scan
and copy remaining
originals."The machine checked if the
remaining originals should
be copied, after the scanned
originals were printed.Remove all copies, and then press
[Continue] to continue copying. Press
[Stop] to stop copying."Rotate Sort is not available
with this paper size."A size of paper for which
Rotate Sort is not available is
selected.Select a proper paper size. For details
about paper, see "Sort", Copy/
Document Server
.
Messages Displayed When Using the Copy/Document Server Function
183    
						

							MessageCausesSolutions"Stapling capacity
exceeded."The number of sheets per set
is over the staple capacity.Check the stapler capacity. For details
about the stapler capacity, see
"Specifications for Finisher SR4090",
"Specifications for Booklet Finisher
SR4100", or "Specifications for
Finisher SR4110", Maintenance and
Specifications
.
"The selected folder is
locked. Please contact the
file administrator."An attempt was made to edit
or use a locked folder.For details about locked folders, see
Security Guide
.
• If you set [Memory Full Auto Scan Restart] in [Input / Output] of User Tools to [On], even if the memory becomes full, the memory overflow message will not be displayed. The machine will make
copies of the scanned originals first, and then automatically proceed to scan and to copy the
remaining originals. In this case, the resulting sorted pages will not be sequential. For details about
Memory Full Auto Scan Restart, see "Input / Output", Copy/ Document Server
.
When Using the Connect Copy Function
MessageCausesSolutions"Cannot connect to the sub-
machine. Check the status of
the sub-machine."The  icon is lit.
The hard disk of the sub-
machine is malfunctioning.Press [Exit] on the main machine and
follow the instructions on the display."Cannot print from the sub-
machine. Check the status of
the sub-machine."A paper or staple jam has
occurred on the sub-
machine, or toner or other
supplies need to be
replaced.Follow the instructions displayed. For
details about adding toner, see
"Adding Toner", Maintenance and
Specifications
.
For details about jammed paper or
jammed staples, see"Removing
Jammed Paper", or "Removing
Jammed Staples", Troubleshooting
.
If the sub-machine's display indicates
that a cover is open, follow the
instructions displayed.
10. Troubleshooting
184         
						

							MessageCausesSolutions"Cannot print from the sub-
machine. Check the status of
the sub-machine."The sub-machine's User
Tools menu is open.Press the [User Tools/Counter] key to
close the User Tools menu."Cannot print from the sub-
machine. Sub-machine will
be disconnected."The sub-machine has
stopped due to power
failure or communication
error.Continue copying using the main
machine."Fold is available only when
Sort mode is selected in
Connect Copy."Sort has not been selected
with fold.Select the Sort function."No stamp data in the sub-
machine."Stamp data on the sub-
machine has been deleted.Reprogram the stamp on the sub-
machine."Sub-machine does not have
the same paper setting(s)."Paper type or tray settings
on the two machines do not
match.Make the same settings on both
machines."Sub-machine is in Interrupt
mode."The sub-machine is in
Interrupt mode.Press the [Interrupt] key on the sub-
machine to cancel Interrupt mode."Sub-machine paper settings
must be the same to use this
tray."Paper tray settings on the
two machines do not match.Make the same settings on both
machines."The Cover Sheet setting(s)
of the sub-machine is
different from the main
machine."Cover Sheet settings on the
two machines do not match.Make the same settings on both
machines."The Designation Sheet n
setting(s) of sub-machine is
different from main
machine."
("n" in the message
represents a changeable
number.)Designation Sheet settings
on the two machines do not
match.Make the same settings on both
machines."The Slip Sheet setting(s) of
the sub-machine is different
from the main machine."Slip Sheet settings on the
two machines do not match.Make the same settings on both
machines.Messages Displayed When Using the Copy/Document Server Function
185  
						

							Messages Displayed When Using the Facsimile
FunctionMessageCausesSolutions"Cannot find the specified
path. Please check the
settings."The name of the computer or
folder entered as the
destination is wrong.Check that the computer name and the
folder name for the destination are
correct."Error occurred, and
transmission was
cancelled."• Original jammed during Immediate Transmission.
• A problem occurred in the machine, or noise
occurred on the
telephone line.Press [Exit], and then send the
documents again."Functional problem
occurred. Stopped
processing."The power was turned off
while the machine was
receiving a document by
Internet Fax.Even if you turn on the power
immediately, depending on the mail
server, the machine might not be able
to resume reception of the Internet Fax
if the timeout period has not expired.
Wait until the mail server's timeout
period has expired, and then resume
reception of the Internet Fax. For
details about reception of the Internet
Fax, contact your administrator."Functional problems with
facsimile. Data will be
initialized."There is a problem with the
fax.Record the code number shown on the
screen, and then contact your service
representative. Other functions can be
used."Memory is full. Cannot
scan more. Transmission will
be stopped."The memory is full.If you press [Exit], the machine returns
to standby mode and starts transmitting
the stored pages.
Check the pages that have not been
sent using the Communication Result
Report, and then resend those pages."Put original back, check it
and press the Start key."Original jammed during
Memory Transmission.Press [Exit], and then send the
documents again.10. Troubleshooting
186  
						

							MessageCausesSolutions"Some page(s) are near
blank."The first page of the
document is almost blank.The original's blank side might have
been scanned. Be sure to place your
originals correctly. For details about
determining the cause of blank pages,
see "Detecting Blank Pages", Fax
.
• Settings that can be confirmed in System Settings or Facsimile Features on the control panel can also be confirmed from Web Image Monitor. For details about how to confirm the settings fromWeb Image Monitor, see Web Image Monitor Help.
• If the paper tray runs out of paper, "There is no paper. Load paper." appears on the screen, asking you to add paper. If there is paper left in the other trays, you can receive documents as usual, even
if the message appears on the screen. You can turn this function on or off with "Parameter Settings".
For details about how to do this, see "Parameter Settings", Fax
.
When There Is a Problem Specifying the Network Settings
MessageCausesSolutions"Check whether there are
any network problems."
[13-10]The alias telephone number
you entered is already
registered on the gatekeeper
by another device.• Check that the correct alias phone number is listed in [H.323
Settings] of [Facsimile Features].
For details about H.323 Settings,
see "Initial Settings", Fax
.
• For details about network problems, contact your
administrator.
"Check whether there are
any network problems."
[13-11]Cannot access gatekeeper.• Check that the correct gate keeper address is listed in [H.323
Settings] of [Facsimile Features].
For details about H.323 Settings,
see "Initial Settings", Fax
.
• For details about network problems, contact your
administrator.
Messages Displayed When Using the Facsimile Function
187       
						

							MessageCausesSolutions"Check whether there are
any network problems."
[13-17]Registering of user name is
rejected by SIP server.• Correct that the correct SIP Server IP Address and SIP User Name
are listed in [SIP Settings] of
[Facsimile Features]. For details
about SIP Settings, see "Initial
Settings", Fax
.
• For details about network problems, contact your
administrator.
"Check whether there are
any network problems."
[13-18]Cannot access SIP server.• Check that the correct SIP Server IP Address is listed in [SIP
Settings] of [Facsimile Features].
For details about SIP Settings, see
"Initial Settings", Fax
.
• For details about network problems, contact your
administrator.
"Check whether there are
any network problems."
[13-24]The password registered for
the SIP server is not the same
as the password registered
for this machine.For details about network problems,
contact your administrator."Check whether there are
any network problems."
[13-25]In [Effective Protocol], the IP
address is not enabled, or an
incorrect IP address has been
registered.• Check that IPv4 in [Effective Protocol] is set to "Active" in
[System Settings]. For details
about effective protocol, see
"Interface Settings", Connecting
the Machine/ System Settings
.
• Check that the correct IPv4 address is specified for the
machine in [System Settings]. For
details about IPv4 address, see
"Interface Settings", Connecting
the Machine/ System Settings
.
• For details about network problems, contact your
administrator.
10. Troubleshooting
188      
						

							MessageCausesSolutions"Check whether there are
any network problems."
[13-26]The "Effective Protocol" and
"SIP Server IP Address"
settings are different, or an
incorrect IP address has been
registered.• Check that the correct IP address is specified for the machine in
[System Settings]. For details
about IP address, see "Interface
Settings", Connecting the
Machine/ System Settings
.
• For details about network problems, contact your
administrator.
"Check whether there are
any network problems."
[14-01]The DNS server, SMTP
server, or folder specified for
transfer to was not found, or
the destination for Internet
Fax around (not through) the
SMTP server could not be
found.• Check that the following settings in [System Settings] are listed
correctly.
• DNS server
• Server name and IP address for the SMTP Server
For details about these settings,
see "Interface Settings" or "File
Transfer", Connecting the
Machine/ System Settings
.
• Check that the folder for transfer is correctly specified.
• Check that the computer in which the folder for transfer is specified
is correctly operated.
• Check that the LAN cable is correctly connected to the
machine.
• For details about network problems, contact the
administrator of the destinations.
• For details about network problems, contact your
administrator.
Messages Displayed When Using the Facsimile Function
189    
						

							MessageCausesSolutions"Check whether there are
any network problems."
[14-09]E-mail transmission was
refused by SMTP
authentication, POP before
SMTP authentication, or login
authentication of the
computer in which the folder
for transfer is specified.• Check that User Name and Password for the following
settings in [System Settings] are
listed correctly.
• SMTP Authentication
• POP before SMTP
• Fax E-mail Account
For details about these settings,
see "File Transfer", Connecting the
Machine/ System Settings
.
• Check that the user ID and password for the computer with
the folder for forwarding are
correctly specified.
• Check that the folder for forwarding is correctly specified.
• Confirm that the computer with the folder for forwarding is properly
working.
• For details about network problems, contact your
administrator.
"Check whether there are
any network problems."
[14-33]E-mail addresses for the
machine and the
administrator are not
registered.• Check that the correct E-mail Address is listed in [Fax E-mail
Account] of [System Settings]. For
details about Fax E-mail Account,
see "File Transfer", Connecting the
Machine/ System Settings
.
• For details about network problems, contact your
administrator.
10. Troubleshooting
190