Ricoh Mp C6502 User Guide

							When the Indicator Lamp for the [Check Status]
Key Is Lit or Flashing
If the indicator lamp for the [Check Status] key lights up or flashes, press the [Check Status] key to
display the [Check Status] screen. Check the status of each function in the [Check Status] screen.
[ Check Status ] screen
1. [Mach./Applic. Stat] tab
Indicates the status of the machine and each function.
2. [Check] If an error occurs in the machine or a function, press [Check] to view details.Pressing [Check] displays an error message or the corresponding function screen. Check the error messagedisplayed on the function screen and take the appropriate action. For details about how to resolve theproblems described in error messages, see "When Messages Appear", Troubleshooting
.
3. Messages Displays a message that indicates the status of the machine and each function.
4. Status icons The status icons that can be displayed are described below:
: The function is performing a job.
: An error has occurred on the machine.
: The function cannot be used because an error has occurred in the function or machine. This icon may also
appear if the toner is running low.
The following table explains problems that cause the indicator lamp for the [Check Status] key to light or flash.
When the Indicator Lamp for the [Check Status] Key Is Lit or Flashing
171CUR012
1
432    
						

							ProblemCausesSolutionsDocuments and reports do
not print out.The paper output tray is full.Remove the prints from the tray.Documents and reports do
not print out.There is no paper left.Load paper. For details about loading
paper, see "Loading Paper", Paper
Specifications and Adding Paper
.
An error has occurred.A function which has the
status "Error Occurred" in
the [Check Status] screen is
defective.Press [Check] in the function which the
error has occurred. Then check the
displayed message, and take
appropriate action. For details about
error messages and their solutions, see
"When Messages Appear",
Troubleshooting
.
You can use other functions normally.
The machine is unable to
connect to the network.A network error has
occurred.• Check that the machine is correctly connected to the
network, and that the machine is
correctly set. For details about
how to connect the network, see
"Interface Settings", Connecting
the Machine/ System Settings
.
• For details about connecting to the network, contact your
administrator.
• If the indicator lamp is still lit even after trying to solve the problem
as described here, contact your
service representative.
10. Troubleshooting
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							When the Machine Makes a Beeping Sound
The following table describes the meaning of the various beep patterns that the machine produces to
alert users about left originals and other machine conditions.Beep patternMeaningCausesSingle short beepPanel/screen input
accepted.A control panel or screen key was
pressed.Short, then long beepPanel/screen input rejected.An invalid key was pressed on the
control panel or screen, or the entered
password was incorrect.Single long beepJob completed successfully.A Copier/Document Server Features
job has finished.Two long beepsMachine has warmed up.When the power is turned on or the
machine exits Sleep mode, the
machine has fully warmed up and is
ready for use.Five long beepsSoft alertAn auto reset was performed through
the simple screen of the Copier/
Document Server function, the
Facsimile function, or the Scanner
function.Five long beeps repeated
four times.Soft alertAn original has been left on the
exposure glass or paper tray is empty.Five short beeps repeated
five times.Strong alertThe machine requires user attention
because paper has jammed, the toner
needs replenishing, or other problems
have occurred.
• Users cannot mute the machine's beep alerts. When the machine beeps to alert users of a paper jam or toner request, if the machine's covers are opened and closed repeatedly within a short
space of time, the beep alert might continue, even after normal status has resumed.
• You can select to enable or disable beep alerts. For details about Panel Key Sound, see "General Features", Connecting the Machine/ System Settings
.
When the Machine Makes a Beeping Sound
173    
						

							When You Have Problems Operating the
MachineProblemCausesSolutionsWhen the machine is turned
on, the only icon that
appears on the home screen
is the [Copier] icon.Functions other than the
copier function are not yet
ready.Wait a little longer.The machine has just been
turned on and the User Tools
screen is displayed, but the
User Tools menu has items
missing.Functions other than the
copier function are not yet
ready. Time required varies
by function. Functions
appear in the User Tools
menu when they become
ready for use.Wait a little longer.The indicator lamp remains
lit and the machine does not
enter Sleep mode even
though the [Energy Saver]
key was pressed.This occurs in the following
cases:
• The ADF is open.
• The machine is communicating with
external equipment.
• The hard disk is active.• Close the ADF.
• Check if the machine is communicating with external
equipment.
• Wait a little longer.The display is off.The machine is in Low Power
mode.Touch the display panel or press one
of the keys on the control panel to
cancel Low Power mode.The display is off.The machine is in Sleep
mode.Press the [Energy Saver] key or the
[Check Status] key to cancel Sleep
mode.Nothing happens when the
[Check Status] key or the
[Energy Saver] key is
pressed.The power is turned off.Make sure the main power indicator is
off, and then turn on the power.10. Troubleshooting
174  
						

							ProblemCausesSolutionsThe power turns off
automatically.The Weekly Timer setting is
set to [Main Power Off].Change the Weekly Timer setting. For
details about the Weekly Timer setting,
see "Timer Settings", Connecting the
Machine/ System Settings
.
The user code entry screen is
displayed.Users are restricted by User
Code Authentication.For details about how to log in when
User Code Authentication is enabled,
see "When the Authentication Screen is
Displayed", Getting Started
.
The Authentication screen
appears.Basic Authentication,
Windows Authentication,
LDAP Authentication or
Integration Server
Authentication is set.Enter your login user name and user
password. For details about the
Authentication screen, see "When the
Authentication Screen is Displayed",
Getting Started
.
An error message remains,
even if misfed paper is
removed.• When a misfeed message appears, it
remains until you open
and close the cover as
required.
• Paper is still jammed in the tray.After removing misfed paper, fully
open the front cover, and then close it.
For details about removing jammed
paper, see "Removing Jammed Paper",
Troubleshooting
.
An error message remains
displayed even if the
indicated cover is closed.One or more covers that are
not indicated are still open.Close all the covers of the machine.Original images are printed
on the reverse side of the
paper.You may have loaded the
paper incorrectly.Load paper into the paper tray with the
print side down. Load paper into the
Large Capacity Tray (LCT), or the
bypass tray with the print side up.When You Have Problems Operating the Machine
175      
						

							ProblemCausesSolutionsMisfeeds occur frequently.Using curled paper often
causes misfeeds, soiled
paper edges, or slipped
positions while performing
staple or stack printing.• Take the stiffness out of the paper with your hands to straighten out
the curl.
• Load the paper up side down so that the curled edges face
downward. For details about
recommended paper, see
"Recommended Paper", Paper
Specifications and Adding Paper
.
• Lay cut paper on a flat surface to prevent paper from curling, and
do not lean it against the wall. For
details about the proper way to
store paper, see "Paper Storage",
Paper Specifications and Adding
Paper
.
Misfeeds occur frequently.The tray's side or end fences
may not be set properly.• Remove misfed paper. For details about removing jammed paper,
see "Removing Jammed Paper",
Troubleshooting
.
• Check that the side or end fences are set properly. For details about
setting the side and end fences,
see "Changing the Paper Size",
Paper Specifications and Adding
Paper
.
10. Troubleshooting
176      
						

							ProblemCausesSolutionsMisfeeds occur frequently.Paper of undetectable size
has been loaded.• Remove misfed paper. For details about removing jammed paper,
see "Removing Jammed Paper",
Troubleshooting
.
• If you load a paper size that is not selected automatically, you need
to specify the paper size with the
control panel. For details about
specifying paper size with the
control panel, see "Changing to a
Size That Is Not Automatically
Detected", Paper Specifications
and Adding Paper
.
Misfeeds occur frequently.There is a foreign object on
the finisher tray.• Remove misfed paper. For details about removing jammed paper,
see "Removing Jammed Paper",
Troubleshooting
.
• Do not place anything on the finisher tray.
Misfeeds occur frequently.The staple cartridge is not
set correctly.Set the staple cartridge properly. For
details about how to add staples, see
"Adding Staples", Maintenance and
Specifications
.
Cannot print in duplex
mode.You have selected a paper
tray that is not set for duplex
printing.Change the setting for "Apply Duplex"
in [System Settings] to enable duplex
printing for the paper tray. For details
about setting "Apply Duplex", see
"Tray Paper Settings", Connecting the
Machine/ System Settings
.
Cannot print in duplex
mode.You have selected a paper
type that cannot be used for
duplex printing.In [System Settings], select a paper
type that can be used for duplex
printing. For details about setting
"Paper Type", see "Tray Paper
Settings", Connecting the Machine/
System Settings
.
When You Have Problems Operating the Machine
177        
						

							ProblemCausesSolutionsAn error has occurred when
the Address Book is
changed from the display
panel or Web Image
Monitor.The Address Book cannot be
changed while deleting the
multiple stored documents.Wait a while, and then retry the
operation.The Address Book cannot be
changed from the display
panel.The Address Book cannot be
changed while it is being
backed up from Web Image
Monitor or other tools
running on the computer.• Wait until the Address Book backup is complete, and then try
to change the Address Book
again.
• If an SC997 error occurs, press [Exit].Cannot use Web Image
Monitor to print documents
stored in Document Server.When print volume limits are
specified, users cannot print
beyond their print volume
limit. Print jobs selected by
users who have reached
their print volume limits will
be canceled.• For details about specifying print volume limits, see Security Guide
.
• To view the status of a print job, see [Print Job History]. In Web
Image Monitor, click [Job] on the
[Status/Information] menu. And
then click [Print Job History] in
"Document Server".
The function does not run or
cannot be used.If you are not able to carry
out your job, it may be that
the machine is being used
by another function.Wait until the current job is completed
before trying again.
For details about Function
Compatibility, see "When Multiple
Functions Cannot Be Executed
Simultaneously", Troubleshooting
.
The function does not run or
cannot be used.The function cannot be
performed while the Address
Book is being backed up
from Web Image Monitor or
other tools running on the
computer.Wait a while. When the Address Book
backup is complete, the function will
be performed.Paper is bent.Paper may be bent when it is
ejected from the finisher
upper tray.Change the output tray to the finisher
shift tray.10. Troubleshooting
178    
						

							FoldProblemCausesSolutionsWrinkling occurs when gate
fold, letter fold-in, or letter
fold-out is applied.Wrinkling can occur if gate
fold, letter fold-in, or letter
fold-out is applied to B4 JIS
, A3, 8  1
/ 2"  14",
11" 
 17", 12"  18",
8K
, or larger sizes of
paper.
When applying gate fold, letter fold-in,
or letter fold-out to paper larger than
A4, we recommend you enable image
reduction and use paper no larger
than A4
.
When you print Z-folded
paper, the machine
indicates that the output tray
is full even though the
amount of output paper on
the tray is less than the stack
capacity.The Z-fold support tray is not
set.Set the Z-fold support tray for finisher
or multi-folding unit. For details about
how to add the Z-fold support tray, see
"Finishing", Copy/ Document Server
.
The multi-folding unit outputs
sheets with creased edges
when gate fold is applied.The paper is curled.Remove the paper, and then reload it
upside down. Alternatively, remove the
paper, and then reload it in the
opposite direction.The position of the fold is
incorrect when letter fold-in
is applied to a B5 JIS sheet.Multi-sheet fold has been
specified when only one
sheet is being printed.In [Finishing] on the initial copier
screen, under [Folding Unit], select
[Letter Fold-in]. Press [Change], and
then set "Multi-sheet Fold" to [Off]. For
details about how to specify the multi-
sheet fold function, see "Finishing",
Copy/Document Server
.
• If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use the recommended paper. For details about recommended paper, see page 146
"Recommended Paper Sizes and Types".
When Multiple Functions Cannot Be Executed Simultaneously
If you are not able to carry out your job, it may be that the machine is being used by another function.
Wait until the current job is completed before trying again. In certain cases, you can carry out another
job using a different function while the current job is being performed.
When You Have Problems Operating the Machine
179               
						

							For details about Function Compatibility, see "Function Compatibility", Troubleshooting.10. Troubleshooting
180