Philips Trim 1 Service Manual

TroubleshootingTroubleshooting Cardiograph Issues
PageWriter Trim Cardiograph Service Manual5-23
PC Card/USB Memory Stick Issues
Paper does not tear 
off cleanly, or paper 
stops at the wrong 
spot„Wrong paper size 
setting. 
„Wrong method is 
being used to tear 
off paper.Paper tears cleanly and 
advances correctly.
„Check that paper size is 
correctly set in the 
cardiograph 
configuration.
„Refer to the PageWriter 
Trim Instructions for Use 
for proper method for 
tearing paper.
Blank pages printed...

TroubleshootingWireless Troubleshooting
5-24PageWriter Trim Cardiograph Service Manual
Software Installation Issues 
Wireless Troubleshooting
All wireless LAN troubleshooting topics are included in this section. For further assistance 
with configuring the cardiograph for wireless transmission to a TraceMasterVue ECG 
Management System, see the Installing TraceMasterVue and Configuring Communication 
Guide available for download from the Philips InCenter web site (
incenter.medical.philips.com). 
Table...

TroubleshootingWireless Troubleshooting
PageWriter Trim Cardiograph Service Manual5-25
Table 5-12 Aironet Client Utility (ACU) Error Messages 
Error Message Possible Cause Recommended Solution
„Cisco 
Wireless LAN 
Adapter Not 
Found! 
„Client 
Adapter Not 
Found
„The Aironet Client Utility was 
launched without the wireless 
adapter being inserted into the 
cardiograph
„The wireless adapter was 
ejected from the cardiograph 
1Select OK to close the error 
message.
2Press the On/Standby button 
on the...

TroubleshootingWireless Troubleshooting
5-26PageWriter Trim Cardiograph Service Manual
Table 5-13 PageWriter Trim Cardiograph Wireless Error Messages
Error Message Possible Cause  Recommended Solution
Unidentified PC 
card Adapter: 
Enter the name of 
the PC card 
driver. Driver 
name:________„The wireless adapter is 
inserted incorrectly into the PC 
card slot on the cardiograph
„The wireless adapter was 
inserted into the cardiograph 
when the cardiograph was in 
active use (not in Standby 
mode)
„An...

TroubleshootingWireless Troubleshooting
PageWriter Trim Cardiograph Service Manual5-27
Checking the Remote Site Server Connection
Use the following procedure to check that the wireless adapter is communicating with a 
TraceMasterVue Remote Site.
To check the remote site server connection:
1
Check the LEDs on the wireless adapter. See Table 5-15 for further steps.
2Press the On/Standby button for three seconds, then release it to shut down the 
cardiograph.
3Connect a USB mouse to the USB port ( ) on the...

TroubleshootingWireless Troubleshooting
5-28PageWriter Trim Cardiograph Service Manual
5When the software identification screen appears, press the Ctrl () + Shift () 
+ 6 ( ) keys at the same time.
Figure 5-18 PageWriter Trim Software Identification Screen
6
The PageWriter Trim Wireless LAN Installation screen appears. Click on the Configure 
Wireless LAN Card
 button. 
Figure 5-19 PageWriter Trim Wireless LAN Installation screen
7
The Aironet Client Utility (ACU) window appears. Click the Status tab. If...

TroubleshootingWireless Troubleshooting
PageWriter Trim Cardiograph Service Manual5-29
9Ping the TraceMasterVue server from the cardiograph. Follow the procedure in Table 5-
Table 5-16 Pinging the TraceMasterVue server from the cardiograph
To ping the TraceMasterVue server from the PageWriter Trim 
cardiograph:
1
If the cardiograph is in active use, press the On/Standby button for 
three seconds, then release it to shut down the cardiograph. 
2Connect a USB mouse to the USB port ( ) on the rear...

TroubleshootingWireless Troubleshooting
5-30PageWriter Trim Cardiograph Service Manual
16.
10If the access point ping test fails, most likely there is an IP configuration issue. Consult 
your network administrator for further assistance. It may be helpful to connect the 
cardiograph to a hardwired Ethernet connection for further IP configuration 
troubleshooting.
Resolving an Unexplained Reply Received from the Remote 
Site
Use the following procedure if the error message Unexpected Reply received from...

TroubleshootingWireless Troubleshooting
PageWriter Trim Cardiograph Service Manual5-31
Checking the Wireless Adapter Association to an Access 
Point
Use the following procedure when a wireless adapter is not associating with an access point. 
1Check the LEDs on the wireless adapter. See Table 5-17 for further steps.
2Press the On/Standby button for three seconds, then release it to shut down the 
cardiograph.
3Connect a USB mouse to the USB port ( ) on the rear of the cardiograph.
4Press the On/Standby...

TroubleshootingWireless Troubleshooting
5-32PageWriter Trim Cardiograph Service Manual
Figure 5-21 PageWriter Trim Software Identification Screen
6
The PageWriter Trim Wireless LAN Installation screen appears. Click on the Configure 
Wireless LAN Card
 button. 
Figure 5-22 PageWriter Trim Wireless LAN Installation screen
7
The Aironet Client Utility (ACU) window appears. Ensure that the correct profile is 
selected in the 
Select Active Profile drop-down list. 
8Ensure that the message 350 Series Radio...