Philips Trim 1 Service Manual

TroubleshootingTroubleshooting Cardiograph Issues
PageWriter Trim Cardiograph Service Manual5-13
One or more leads 
show leads off (red 
dashed line) 
periodicallyPIM communications 
have been lost due to 
USB patient data cable 
connection failure, or 
defective leads are 
connected to the PIM. 1Check that PIM patient data cable is firmly seated 
to the PIM connector ( ) on the rear of the 
cardiograph. 
2If the PIM is firmly attached, perform the PIM test 
as described in “Maintenance Tests (Trim...

TroubleshootingTroubleshooting Cardiograph Issues
5-14PageWriter Trim Cardiograph Service Manual
Real Time Screen Issues
One or more leads 
show leads off (red 
dashed line) 
periodically6If replacing the lead wires does not resolve signal 
quality issues, check the 
PIM Kernel Revision 
field in the Service Utility (see page 4-7).
– If the PIM Kernel version is 
G.001, upgrade 
the cardiograph software to version A.01.03. If 
the signal quality issues persist with software 
version A.01.03 installed,...

TroubleshootingTroubleshooting Cardiograph Issues
PageWriter Trim Cardiograph Service Manual5-15
Archive Screen Issues
Table 5-5 Archive Screen Issues 
SymptomPossible Cause & 
Investigation StepConfirmation Solution
After attempting 
an Archive screen 
operation, an error 
message appears: 
Command 
timed-out
 The TraceMaster ECG 
Management system is 
busy. 
Action: Retry 
TraceMaster operation. Operation succeeds on 
subsequent try. Transfer operations use 
network and server 
resource, which may...

TroubleshootingTroubleshooting Cardiograph Issues
5-16PageWriter Trim Cardiograph Service Manual
When an error 
occurs during 
transfer of multiple 
ECGs to a 
TraceMaster 
system, the transfer 
process does not 
continue and 
transferred files are 
not deleted. Application limitation 
Action: None. Current system 
limitation. The current PageWriter 
Trim operations fail in a 
known safe manner when 
multiple ECG transfer 
operations are interrupted. 
Retry the transfer for the 
remaining ECGs. 
After...

TroubleshootingTroubleshooting Cardiograph Issues
PageWriter Trim Cardiograph Service Manual5-17
Configuration Screen Issues
Some ECGs 
retrieved from 
TraceMaster and 
printed on the 
cardiograph look 
different from 
TraceMaster prints 
or XLi printouts. Older or non-PageWriter 
Trim source ECG files 
were retrieved.
Action: Inspect the 
printed report date and 
information
ECG was not created by a 
PageWriter Trim 
cardiograph.Retrieving and printing 
older ECG files that were 
not sourced by the...

TroubleshootingTroubleshooting Cardiograph Issues
5-18PageWriter Trim Cardiograph Service Manual
Printer Issues
Table 5-7 PageWriter Trim I Printer Issues Software Version A.00.03 and lower 
Error Code Possible Cause & Investigation Step Solution
0201
No battery or dead battery.1Replace battery.
2Replace motherboard, contact Philips 
Medical Systems for further 
assistance (page 1-32).
3Replace power supply cord.
0202UPR running: a new print job has 
been sent to the printer and the printer 
cannot...

TroubleshootingTroubleshooting Cardiograph Issues
PageWriter Trim Cardiograph Service Manual5-19
0206 Temperature shutdown: the 
temperature of the print head is too 
high1Shut down cardiograph and wait 20 
minutes.
2If error persists, send cardiograph for 
repair, contact Philips Medical 
Systems for further assistance (page 
1-32).
0207Unknown error 1Shut down cardiograph
2Remove battery
3Reinsert battery and press On/
Standby button
4If error persists, contact Philips 
Medical Systems for further...

TroubleshootingTroubleshooting Cardiograph Issues
5-20PageWriter Trim Cardiograph Service Manual
0204 USB printer - paper jam or out of 
paper1Open and firmly close the printer 
drawer.
2Insert paper into drawer, if necessary.
3Open the printer drawer and check to 
make sure that the paper is properly 
inserted and aligned.
4Replace TOF sensor assembly, 
contact Philips Medical Systems for 
further assistance (page 1-32).
5Replace paper tray assembly.
0207No PIM or defective PIM is 
connected to...

TroubleshootingTroubleshooting Cardiograph Issues
PageWriter Trim Cardiograph Service Manual5-21
After the paper 
drawer was opened 
during printing, the 
print image was 
corrupted or 
incorrect and the 
paper does not stop 
feeding.Printer controller error
Action: Press the rear 
restart button (see page 
5-33).
The cardiograph 
restarts and boots 
correctly. Paper stops 
feeding.Occasional printer controller 
status errors can occur when 
opening the paper drawer 
during printing.
The message 
Printer...

TroubleshootingTroubleshooting Cardiograph Issues
5-22PageWriter Trim Cardiograph Service Manual
Printer Error: Out of 
Paper/Paper Jam/
Door Open„Paper drawer is not 
fully closed
„Out of paper, or 
paper loaded 
incorrectly
„Defective TOF 
sensor assembly
„Defective paper 
tray assembly
Error does not occur 
again.„Open and firmly close the 
paper drawer.
„Open paper drawer and 
check to make sure paper 
is aligned correctly.
„Replace TOF sensor 
assembly, contact Philips 
Medical Systems for 
further...