Philips LaserMFD 6080 User Manual

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13 - Maintenance
Maintenance
Service
General information
To ensure that your machine is kept in the best 
conditions, it is recommended that you periodically clean 
the inner parts.
Please respect the following rules while using this 
machine:
- Do not leave the scanner cover open.
- Do not try to lubricate the device.
- Do not close the scanner cover violently or do not 
apply vibrations to the machine.
- Do not open the cartridge access cover while printing.
- Do not try to disassemble the machine.
- Do not use paper which has stayed in the tray for too 
long.
Toner cartridge replacement
Your machine comes with a current consumable 
management system. It tells you if your toner cartridge is 
close to its end of cycle.
The following messages will appear on your machine 
screen when the toner cartridge reaches the critical 
threshold (less than 10% toner cartridge left) and when it 
is empty: 
You can however change the toner cartridge at any time, 
before it reaches its end of cycle.To replace the toner cartridge, proceed as shown below.
1Insert the smart card provided with the new toner 
cartridge as shown on the picture below. 
The following message appears:
2Press OK. 
The following message appears:
3Stand in front of the device.
4Push on the left and right sides of the cover and pull 
it towards you.
5Raise and remove the toner cartridge from the 
machine.
6Unpack the new cartridge and insert it into the slot 
as indicated in the diagram below.
7Close the cover. 
The following message appears:
8Press OK.  CAUTIONFor your safety, it is imperative to 
refer to the security directives 
presented in chapter Security, 
page 1.
TONER NEARTONER EMPTY
ENDREPLACE 
ImportantAlways use the smart card provided 
when replacing the toner cartridge. 
The smart card contains the 
information necessary to reset the 
level of toner. Replacing the toner 
cartridge without using a smart card 
may result in the consumable 
management system being 
inaccurate.
CHANGE TONER?
YES=OK - NO=C
OPEN FRONT COVER
REPLACE TONER
HAVE YOU CHANGED
THE TONER? 
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A wait message appears. 
The smart card is read.
9Remove the smart card from the reader, your 
machine is ready to print again.
Issues with smart cards
If you use a smart card that has already been used, the 
machine will display:
then,
If you use a defective smart card, the machine will display:
then,
If the C button is pressed while the smart card is being 
read, the machine displays:
Cleaning
Scanner reading system cleaning
When one or more vertical lines appear on the copies, 
clean the glass of the scanner.
1Open the scanner cover until it is standing in 
vertical position.
2Wipe the glass with a soft lint-free cloth soaked with 
mild alcohol.
3Close the scanner cover.
4Make a copy to check that the symptoms have 
disappeared.
Printer cleaning
Dust, dirtiness and paper debris on the external and 
internal surfaces of the printer can affect its operation. We 
advise that it is cleaned regularly.
Printer external cleaning
Clean the external part of the printer with a soft cloth 
soaked in mild detergent.
Document-feeder roller cleaning
Clean the roller of the document feeder when:
• one or more vertical lines appear on the copies of 
documents placed on the document feeder (presence 
of debris, ink, glue, etc., in the paper transport 
mechanism).
• the message **Y
OU SHOULD CLEAN THE ROLLER OF THE 
SCANNER FEEDER. PLEASE REFER TO USER MANUAL. 
P
RESS  WHEN THE ROLLER IS CLEANED** warns 
you that the document feeder cannot transport paper 
sheets anymore (dust, dirt or debris obstructing the 
rollers). Press OK to clear the message on the screen.
To clean the document feeder roller, proceed as shown 
below:
1Press the On/Off button to turn off the device 
(0 position) and unplug the power cord.
2Open the document-feeder scanner cover.
3Clean the rollers of the document feeder and the 
two idler rollers located on the mobile part of the 
scanner with a soft lint-free cloth dampened with 
mild alcohol. 
To clean them, rotate them in the same direction as 
during paper transport.
4Wipe the rollers with a soft, dry lint-free cloth until 
they are dry.
5Close the document-feeder scanner cover.
6Plug the power cord to outlet on the wall and press 
the On/Off button to turn on the device (I position).
7Make a copy to check that the symptoms have 
disappeared.
PLEASE
WAIT
NEW TONER
REMOVE CARD
PLEASE
WAIT
REMOVE CARD
ALREADY USED
PLEASE
WAIT
UNKNOWN CARD
REMOVE CARD
ACTION CANCELLED
REMOVE CARD
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13 - Maintenance
Printer issues
Error messages
When the printer encounters any of the problems 
described below, the corresponding message is shown 
on the machine display.
Paper jam
When printing, a sheet of paper may get stuck in the 
printer or the paper tray and cause a paper jam.
In case of a paper jam in the machine, the following 
message appears:
1Open the paper jam cover located at the back of 
the machine. 
2Remove the jammed sheet of paper and close the 
cover. 
3Open and close the front cover. 
The printer starts again automatically.
In case of paper jam, the following message appears: 
1Remove the toner cartridge and check if a sheet is 
jammed.
2Remove the sheet of paper which causes the paper 
jam.
3Put the toner cartridge in the machine, or remove 
the paper tray and remove the sheet of paper which 
causes the paper jam.
4Check that the paper sheets in the paper tray are 
correctly placed.
5Replace the paper tray in the machine. Message Action
CHECK TONERCheck the presence of a 
toner cartridge in the 
machine.
TONER NEAR ENDIndicates that your 
consumable will need 
changing soon. 
REPLACE PAPERAdd paper in tray.
HEATINGMessage displayed when 
starting the machine.
CLOSE COVER 
PRINTERThe printer front cover is 
open, close it.
TONER EMPTY
REPLACE Replace the toner cartridge.
PAPER JAM
REMOVE TONERA sheet of paper is jammed 
in the machine. Take out 
the toner cartridge and 
remove the jammed paper 
sheet. Take out the paper 
tray and remove the 
jammed paper sheet. Then 
open and close the 
consumable cover.
PAPER JAM 
EXTERNAL TRAYA sheet of paper is jammed 
in the machine. Open the 
paper jam cover. Remove 
the jammed paper sheet. 
Then open and close the 
consumable cover.
PAPER EMPTYAdd paper in the paper tray.
INFORMATION
**You should clean 
the roller of the 
scanner feeder. 
Please refer to user 
manual. Press 
 when the 
roller is cleaned**.The document feeder 
cannot transport paper 
sheets anymore (dust, dirt 
or debris obstructing the 
rollers). Clean the roller of 
the document feeder.
NoteAfter one of the error messages listed 
above is displayed, it may happen that 
the active print  job is cancelled (see 
PC printing issues, page 89).
 
In case of printing of received fax, the 
print job is always restarted after 
clearing of the error.
PAPER JAM
EXTERNAL TRAY
CAUTIONThe fusion unit can reach a very 
high temperature during the 
operation. To prevent any harm, do 
not touch this area. For details, 
refer to Positions of Safety labels 
on the machine, page 3.
PAPER JAM
REMOVE TONER
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Scanner issues
When a paper jam occurs, the following message 
appears:
1Open the document feeder scanner cover.
2Remove the jammed paper without tearing it.
3Close the document feeder scanner cover.
4Press 
.
Miscellaneous issues
When turning on the terminal, nothing is displayed on 
the screen.
Check the connection between the power cord and the 
outlet.
The terminal does not detect the presence of the 
document inserted in the scanner document feeder. 
The message R
EADY does not appear on the screen.
At the start and during scanning, R
EMOVE DOCUMENT
appears on the screen.
1Remove the document or press button  .
2Check the thickness of the document (50 sheets of 
paper of 80 g/m2).
3Iron out the sheets if needed.
4Help the sheets along.
The terminal does not receive any faxes.
1Check that the telephone line cable is correctly 
plugged in.
2Check that there is a tone signal on the telephone 
line by means of the button
  .
You receive a blank page.
1Make a photocopy of a document; if it is correct 
then your fax is functioning normally. 
2Call back the subscriber and have him / her resend 
the document. It was probably sent with the sheet 
inserted backwards.
You cannot send a fax.
1Check that the telephone line cable is correctly 
plugged in.
2Check the tone by pressing the button  .
3Check the prefix is correctly programmed and 
used.
Communication errors
If the communication fails, the terminal advises you of an 
automatic retry later.
Example of what is displayed:
Transmission from the feeder
You have the choice between:
• waiting until the transmission takes place at the given 
time,
• restarting the transmission immediately by 
pressing 
,
• abandoning transmission by pressing  . To eject 
the document, press   again.
Transmission from memory
You have the choice between:
• waiting until the transmission takes place at the given 
time,
• restarting the transmission using the transmission 
queue. In this case, for a document composed of 
several pages, the transmission will take place from 
the page where the error occurred (see Performing 
immediate transmission from the waiting queue, 
page 26),
• abandoning the transmission by deleting the 
corresponding command in the transmission line (see 
Deleting a transmission on hold, page 27).
The terminal makes at most 5 automatic redials. The non-
transmitted document is automatically deleted from the 
memory and a transmission report is then printed together 
with an error code and the cause for transmission failure 
(see the communication error codes).
Communication error codes
The communication error codes appear in the logs and 
transmission reports.
General codes
Code 01 - Busy or no fax answer
This code appears after 6 unsatisfactory attempts. Call 
later.
Code 03 - User break
A communication has been stopped by the user pressing 
the button  .
Code 04 - Non programmed number
A number saved as a one-touch key or abbreviated 
number is not valid, check it. (Example: a delayed 
transmission was programmed with a one-touch key and 
this key has been deleted in the meantime).
Code 05 - Scanning default
An incident occurred with the scanner, for example, the 
sheet is jammed.
REMOVE DOCUMENT
STOP TO CONFIRMCurrent timeFRI 12 DEC 20:13
Time of next try0142685014 20:18
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Code 06 - Printer default
An incident occurred in the printer: no paper, paper jam, 
opened cover... In the reception mode, this incident 
appears only if the reception parameter is switched to 
W
ITHOUT PAPER.
Code 07 - Disconnected
The link has been cut (bad line). Check the number and 
try again.
Code 08 - Quality
The document you sent was not well received. Contact 
your subscriber to see if you need to send again.
Code 0A - No document to be polled
You tried to poll a document from a subscriber who had 
not prepared his/her document (no deposit) or the 
password entered was incorrect.
Code 0B - Wrong number of pages
There is a difference between the number of pages 
indicated during preparation for the transmission and the 
number of pages sent. Check the number of pages in the 
document.
Code 0C - Received document error
Ask the subscriber who called you to check the length of 
his/her document (it may be too long to be completely 
received).
Code 0D - Transmission failed
Ask the sender to resend the document.
Code 13 - Memory full
Your fax can no longer receive since its memory is full. 
There are too many received unprinted documents or too 
many documents in the transmission line.
Print the received documents and delete or transmit 
immediately the documents in the transmission line.
Code 14 - Memory full
Received document memory full. Print all received 
documents.
Code 15 - Unknown mailbox number
You wish to deposit a document in a subscriber’s mailbox. 
The mailbox number does not exist.
Code 16 - No Relay Bcst list Nr x
You requested a document relay from a remote fax but 
the fax has not programmed the list of subscribers 
requested.
Code 17 - Unknown mailbox number
You wish to recover a document from a subscriber’s 
mailbox. The mailbox number does not exist.
Code 18 - Relay Bcst impossible
You requested a document relay from a remote fax which 
does not have the relay broadcast function.
Code 19 - Subscriber has stopped
The communication has been stopped by your 
subscriber. (Example: a fax wanted to poll your fax but 
there is no document deposited).
Code 1A - Disconnected
The transmission has not started. The telephone line is 
busy.
Code 1B - Transmission failed
During transmission: start again.
During reception: ask your subscriber to resend the 
document.
Code 50 - Server error
Check the number configured for the SMS server or a 
communication error occurred during data transmission.
PC printing issues
This section details how the machine handles a print 
request after having encountered an issue (paper jam, 
connection loss, etc.).
Refer to the sections below to know if the printing of your 
document will resume or will be cancelled, depending on:
• the connection to the PC,
• the print driver used,
• the problem encountered during printing.
PC printing via USB connection
GDI, XPS or PCL printing
PostScript printing
Issue encountered Print request handling
Paper emptyOnce the problem is resolved, 
printing resumes from the first 
non-printed page.
No  paper  feed Once the problem is resolved, 
printing resumes from the first 
non-printed page.
Exception: If the document 
was to be printed in manual 
duplex mode, the printing of 
the document is cancelled. Paper jam
Paper format problem
Toner emptyThe printing of the active 
document is cancelled. 
Documents waiting to be 
printed, however, will print 
after the toner cartridge is 
replaced.
Pause requested 
from the spoolerThe machine switches to idle 
mode after a timeout (30 
seconds by default). 
The printing of the active 
document is cancelled. 
Documents waiting to be 
printed, however, will be 
printed.
Loss of USB 
connectionOnce the problem is resolved, 
the printing of the document 
restarts from the beginning, 
regardless of the number of 
pages already printed before 
the connection loss.
Issue encountered Print request handling
Paper emptyOnce the problem is resolved, 
printing resumes from the first 
non-printed page.
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13 - Maintenance
PC printing via LAN/WLAN connection
GDI, XPS or PCL printing
PostScript printing
Firmware update
Updating the machine firmware requires that the 
Companion Suite Pro software be installed on your PC, 
and that the PC is connected to the machine (see PC 
Features, page 61).
Visit our website www.sagem-communications.com to 
check if firmware updates are available for your machine, 
and download the appropriate update file on your PC.
Then, access the update utility (S
TART > ALL PROGRAMS
> COMPANION SUITE > COMPANION SUITE PRO LL2 
> C
OMPANION - FIRMWARE UPDATE), select the 
downloaded file and launch the update.
Please check www.sagem-communications.com for new 
versions of this manual after the software is updated. No paper feed
The printing of the document 
is cancelled. Paper jam
Paper format problem
Toner emptyThe printing of the document 
is cancelled.
Pause requested 
from the spoolerThe machine switches to idle 
mode after a timeout (30 
seconds by default). 
The printing of the active 
document is cancelled. 
Documents waiting to be 
printed, however, will be 
printed.
Loss of USB 
connectionOnce the problem is resolved, 
printing resumes from the first 
non-printed page.
Issue encountered Print request handling
Paper emptyOnce the problem is resolved, 
printing resumes from the first 
non-printed page.
No  paper  feed Once the problem is resolved, 
printing resumes from the first 
non-printed page.
Exception: If the document 
was to be printed in manual 
duplex mode, the printing of 
the document is cancelled. Paper jam
Paper format problem
Toner emptyThe printing of the active 
document is cancelled. 
Documents waiting to be 
printed, however, will be 
printed.
or
Printing resumes from the 
first non-printed page.
Pause requested 
from the spoolerThe machine switches to idle 
mode after a timeout (30 
seconds by default). 
The printing of the active 
document is cancelled. 
Documents waiting to be 
printed, however, will be 
printed. Issue encountered Print request handling
Loss of LAN/WLAN 
connectionOnce the problem is resolved, 
the printing of the document 
restarts from the beginning, 
regardless of the number of 
pages already printed before 
the connection loss.
Issue encountered Print request handling
Paper emptyOnce the problem is resolved, 
printing resumes from the first 
non-printed page.
No paper feed
Once the problem is resolved, 
printing resumes from the first 
non-printed page. Paper jam
Paper format problem
Toner emptyThe printing of the active 
document is cancelled.
Pause requested 
from the spoolerThe machine switches to idle 
mode after a timeout (30 
seconds by default). 
The printing of the active 
document is cancelled. 
Documents waiting to be 
printed, however, will be 
printed as blank pages or 
filled with incorrect 
characters.
Loss of LAN/WLAN 
connectionOnce the problem is resolved, 
the printing of the document 
restarts from the beginning, 
regardless of the number of 
pages already printed before 
the connection loss. Issue encountered Print request handling
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Specifications
Physical specifications
Electrical specifications
Environmental specifications
Peripheral specifications
Printer
Copier
Scanner
Printing supports 
PC connection
Dimensions: 412 x 447 x 386 mm
Weight: 13 kg
Power supply (see rating plate): Single phase 220-240 V - 50/60 Hz - 4.5 A
Electric consumption: 13 W typical in powersave
36 W typical in standby
450 W average during printing (900W peak)
Operating temperature: 10 °C to 27 °C [50 °F to 80.6 °F] with an ambient humidity 
included between 15 to 80% (up to 32°C [89.6 °F] with an ambient 
humidity included between 15 to 54%)
Type: Laser (on normal paper)
Resolution: 600 dpi
Speed:
20 ppm maximum
a
a. Printing speed may vary depending on used operating systems, computer specifications, software applications, connection modes 
(LAN, USB or WLAN), paper formats as well as file types and sizes.
Preheating time: 21 sec.
First page out time: 13 sec.
Type: Autonomous Black and White
Copy speed: 20 ppm maximum
Resolution: 600 dpi
Multiple copies:  99 pages maximum
Zoom range: 25 % to 400 %
Type: Colour scanner
Document feeder capacity: 50 sheets
Colour depth: 36 bits
Resolution: 600 dpi (optical)
2400 dpi (interpolated)
Software compatibility: TWAIN, WIA
Maximum paper format: Letter
Main paper tray capacity: 250 sheets maximum (60 g/m²), 200 sheets maximum (80 g/m²)
Output tray capacity: 50 sheets
Main tray paper format: A4, A5, Statement, Legal, Letter
60 to 105 g/m² paper
Paper format for manual printing: A4, A5, Statement, Legal, Letter, B5, exec, A6
52 to 160 g/m² paper
Slave USB 2.0 port (PC connection)
Master USB 2.0 port (Wlan connection, reader, USB memory key reader)
Operating System: Windows 2000 ≥ SP4, Windows XP x86 ≥ SP1, Windows Vista, Windows 2003 server (for printing 
only) 
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13 - Maintenance
Consumable specifications
Reference paper 
Toner cartridge
Specifications are subject to changes for improvement without notice. Scanner : Inapa tecno SPEED A4
Printer : Ricoh T6200 A4
Reference PFA821
PFA822
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							Customer Information
Hotline IntroductionWe constantly strive to develop our products according to the highest quality
standards and with the greatest possible user-friendliness.
In your user manual you will find all the information required to use your ma-
chine. If you nevertheless require assistance in addition to the user manual, our
call centre is available. Our employees are trained experts who would be hap-
py to answer your questions.
We can assist your more quickly if you do not call us from the machine, rather
an external telephone. Keep a printout of the settings as well as the serial
number of the machine handy. The serial number can be found on the type
plate.
PC ConnectionShould problems with the PC connection arise, have the following information
to hand when you contact technical customer services: hardware configuration
of your computer, operating system installed and security programmes used
(anti-virus programmes, firewall). Then we can help you more quickly.
United KingdomCall-Center Philips United KingdomTelephone: 08 71 - 075 07 11 (0,10 £/minute)
Fax: 08 70 - 124 02 02
Direct-Sales Philips AllgemeinUse only PHILIPS accessories. The warranty does not cover damages to the
machine resulting from the use of other consumable materials.
Direct-Sales Philips GB · INTIn United Kingdom, you can order PHILIPS accessories by telephone via our
toll-free telephone number.
Direct-Sales Philips/Sagem United Kingdom
United Kingdom
Telephone: 08 00 - 358 08 07
E-Mail: [email protected]
Internet: www.sagem-communications.com
We hope that you will enjoy using your new product!
SAGEM COMMUNICATIONS
Printing Terminals
Headquarters : Le Ponant de Paris
27, rue Leblanc · 75015 Paris · FRANCE
Tél. : +33 1 58 11 77 00 · Fax : +33 1 58 11 77 77
www.sagem-communications.com
Limited company · Capital 158.291.895 Euros · 440 294 510 RCS
 PARISLFF6080
GB · INT
253118322-A
PHILIPS and the PHILIPS’ Shield Emblem are registered trademarks of Koninklijke Philips Electronics N.V. 
and are used by SAGEM COMMUNICATIONS under license from Koninklijke Philips Electronics N.V.
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