Panasonic Wifi Phone For Skype Kx Wp1050 Operating Instructions

							Useful Information
For assistance, please visit http://www.panasonic.com/help211
Error messages
If the unit detects a problem, one of the following messages is shown on the handset 
display.
Network:
Sign in:
Display messageCause/solution
Networks were not 
found.LMove closer to the base unit or an access point.
LPress {Search} to search for networks again.
LPress {Options} i Select “Add manually” to add 
network manually.
LPress {Options} i Select “Preferred networks” 
to configure preferred networks list.
Could not connect 
to LA network connection failed.
LCheck that the security type and the network key are 
correct.
LPress {OK} i Re-connect the network again. 
Could not get IP 
address from 
LThe handset could not get an IP address automatically.
LCheck that the DHCP server of the base unit is enabled.
LMake sure the Static IP address of the computer uses 
the same address as DHCP lease address.
Failed to connect 
to the base unit. 
Register again.LThe handset is not registered to the base unit. 
LResister the handset (page 133).
Display messageCause/solution
Your Skype name and 
password were not 
recognized.LThe Skype name and/or password you entered are not 
correct.
LPress {Retry} i Re-enter the Skype name and 
password correctly.
Sign in was not 
successful.LCheck the network connection.
LPress {Retry} to try again.
WP1050.book  Page 211  Wednesday, November 22, 2006  9:24 AM 
						

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212For assistance, please visit http://www.panasonic.com/help
General:
This name is not 
available.
Please select 
another.LThe Skype name you selected is already in use.
LPress {OK} i Select another Skype name.
Display messageCause/solution
Not logged in. 
You need to sign 
in.LYou need to sign in to Skype to use this feature.
LPress {OK} to sign in to Skype.
This feature can 
only be used when 
connected to a 
network. 
Please try again 
later. LYou need to connect to a network to use this feature.
LPress {Connect} while in the Idle mode to connect to a 
network.
This feature is not 
available when 
offline.LThis feature is not available when your Skype online 
status is offline. 
LChange your Skype online status (page 103) and try 
again.
Network connection 
lost.LNetwork connection is lost.
LMove closer to the base unit or the access point.
LPress {Connect} while in the Idle mode to connect to 
network again.
Error  
Please note the 
error code above 
and visit 
http://
www.panasonic.com/
help 
Then enter model 
no. KX-WP1050 LRestart the handset. 
If this doesn’t resolve the problem, note the error code 
and visit http://www.panasonic.com/help
Then enter model no. KX-WP1050
Display messageCause/solution
WP1050.book  Page 212  Wednesday, November 22, 2006  9:24 AM 
						

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For assistance, please visit http://www.panasonic.com/help213
Battery:
Contact list:
Making a call:
Display messageCause/solution
Battery or charger 
error occurred. 
Please unplug 
charge cable. 
Press OK to restart 
your device.LBattery or charger error occurred. 
LUnplug charge cable and press {OK} to restart the 
handset.
Battery error 
occurred. 
Press OK to power 
off your device.LBattery error occurred.
LPress {OK} and check your battery.
Display messageCause/solution
This device can 
only store 500 
contacts. 
Synchronization...LThe total number of contact list and blocked users list 
entries exceeds 500.
LSign in to Skype on a computer, remove some contacts 
from your contact list (page 101). 
The maximum number 
of contacts has 
been reached.LThe total number of contact list and blocked users list 
entries exceeds 500.
LRemove some contacts from your contact list.
LUnblock some contacts in blocked users list and 
remove them from your contact list.
 is 
blocked and was not 
added. 
Edit your list of 
blocked users. LThe user who you are trying to add is blocked in your 
contact list.
LIf you want to add a contact, unblock this user (page 
82). 
Display messageCause/solution
 
is blocked. 
Edit your list of 
blocked usersLThe user who you are trying to call is blocked in your 
contact list. 
LIf you want to make a call, unblock this user (page 82). 
 
Sorry call failed!LThe user you are calling may be offline. 
LMake a call again later.
WP1050.book  Page 213  Wednesday, November 22, 2006  9:24 AM 
						

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214For assistance, please visit http://www.panasonic.com/help
Settings:
Software update: 
Invalid number.LEnter the phone number including country code (page 
84).
Display messageCause/solution
InvalidLThe settings you entered are not correct. 
LPress {OK} and enter correctly. 
Handset could not 
register. 
Please try again.LPress {OK} i Press and hold the LOCATOR button 
on the base unit for 4 seconds again until you see the 
LOCATOR indicator on the base unit flashing in green.
Display messageCause/solution
The battery level 
is too low to 
proceed with the 
update process.LThe battery level is too low to update software/firmware. 
LThe battery level needs to be medium or full.
LRecharge the battery and press {OK} to proceed again.
The device must be 
updated before it 
can be used. This 
requires a network 
connection. 
Continue? LSoftware/firmware may be defective and requires a 
software/firmware update (page 118).
Display messageCause/solution
WP1050.book  Page 214  Wednesday, November 22, 2006  9:24 AM 
						

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For assistance, please visit http://www.panasonic.com/help215
Troubleshooting
If problems occur while operating the handset and the base unit, you can refer to the check 
list below. For up-to-date support information, visit http://www.panasonic.com/help. 
Please refer to it along with this guide for troubleshooting.
Base Unit: 
Top Menu: 
ProblemCause/Solution
I do not know the base 
unit IP address. LConfirm the KX-WPA102 icon in My Network Places in 
the Start menu when using Windows XP to enable 
UPnP (page 209). 
LThe handset shows the IP address assigned to the 
base unit (page 107). 
LWhen the Internet connection mode is DHCP, Static or 
PPPoE, confirm the base unit’s IP address using 
Windows command.
1Click [Start]. i [All Programs] i 
[Accessories] i [Command Prompt].
LCommand Prompt window is displayed.
2Enter “ipconfig /all”.
Default Gateway stands for the base unit’s IP 
address.
LWhen the Internet connection mode is AP 
(Bridge), switch the Mode selector to “HOTEL” and 
restart the base unit. You can confirm the base 
unit’s IP address using Windows command as 
above.
I forget my user name 
and/or password for the 
Top Menu.LPress and hold the “FACTORY DEFAULT RESET” 
button on the bottom of the base unit with a pointed 
object until all the Indicators go out. The settings are 
reset to default (page 201). 
The Update Firmware 
page is displayed.LThe base unit firmware may be defective and requires 
an update firmware (page 199). 
WP1050.book  Page 215  Wednesday, November 22, 2006  9:24 AM 
						

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216For assistance, please visit http://www.panasonic.com/help
The Temporary LAN side 
Network setting page is 
displayed.LThe networks on the WAN side and the LAN side 
overlap (page 196).
After clicking [Restart], 
the Top Menu is not 
displayed.LIn the case of AP-DHCP mode or LAN network are 
changed, Top Menu page is not displayed 
automatically. Enter the new base unit IP address in the 
web browser’s address bar.
LWhen you restart the base unit from wireless computer, 
this problem may occur. In such case, re-enter http://
192.168.102.1/(the base unit’s default IP address) or 
http://kxwpa.webpage in the address field of the 
browser.
LClick the web browser’s refresh button.
LAfter restarting the computer, access the Setup Menu 
page again.
LIf the Top Menu is still not displayed, restart the 
computer and try again or change the network settings 
of the computer to appropriate values if they are 
manually set.
The setting screen does 
not show the hotel mode 
at the top of the screen in 
spite of the mode selector 
being switched to the 
hotel mode, and vice 
versa.LThe selector position was switched after the base unit is 
turned on. 
LRestart the base unit (see page 189).
The Initialization Setup 
screen still indicates hotel 
mode after switching the 
mode selector to home 
mode.LTo make the changed new mode effective, restart the 
base unit (see page 189) after the mode selector 
position is changed.
After failing to enter the 
user name and the 
password on a prompt 
screen for three times 
successively, the base 
unit does not respond.LWait for one minute until the base unit becomes ready 
and access to http://192.168.102.1/ (the base unit’s 
default IP address) or http://kxwpa.webpage. One 
minute interval is intentional to avoid malignant access 
to the base unit.
ProblemCause/Solution
WP1050.book  Page 216  Wednesday, November 22, 2006  9:24 AM 
						

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For assistance, please visit http://www.panasonic.com/help217
Computer communication:
ProblemCause/Solution
“The system has 
detected a conflict for IP 
address with the system 
having hardware address 
XX:XX:XX:XX:XX:XX” or 
“Another device on your 
TCP/IP Internet, which 
has the physical address 
XX:XX:XX:XX:XX:XX, is 
currently using the same 
IP address 
(XXX.XXX.XXX.XXX). 
Your TCP/IP network 
interface has been shut 
down.” is displayed in the 
dialog box.LTurn off all the devices. Turn on the base unit and then 
the computer’s and the handset.
LCheck that all the computers are set to Obtain an IP 
Address automatically.
LCheck that the available address range and each of the 
IP addresses of the specific devices in the network do 
not overlap.
Shortcut icon is not 
displayed in the My 
Network Places folder. LUPnP Windows component is not installed in Windows 
XP. Enable UPnP Windows component (page 209). 
My computer cannot 
obtain IP address. LWhen the Internet connection mode is DHCP, Static or 
PPPoE, the base unit may lease all IP addresses. 
Restart the base unit and your computer’s.
LWhen the Internet connection mode is AP (Bridge), 
check the existing router.
Wireless communication 
does not work. LCheck that the SSID and wireless security settings are 
same as the base unit settings. These factory default 
setting values are shown on the included Wireless LAN 
sticker.
LWhen signal strength is weak, change the location of 
the base unit or get rid of the obstacle around the base 
unit.
After setting MAC 
Address Filtering, 
wireless communication 
does not work.LCheck that your computer’s MAC Address is registered 
in the MAC Address Filtering table (page 172).
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							Useful Information
218For assistance, please visit http://www.panasonic.com/help
Base unit Indicators:
ProblemCause/Solution
The WAN Indicator is 
blinking in red.LThe base unit hardware may be defective.
LUnplug the base unit’s AC adaptor. Reconnect the 
adaptor and try again. 
LIf this doesn’t resolve the problem, visit 
http://www.panasonic.com/help 
Then enter model no. KX-WP1050.
The WAN Indicator is 
blinking in amber.LThe base unit firmware may be defective and requires 
an update firmware (page 199). 
The WAN Indicator is 
amber.LAn Internet connection has not yet to be established.
LCheck the Internet connection settings.
LCheck that you are required to register MAC address 
(page 150).
LWhen you change the Internet connection device from 
your existing router to the base unit, it may take time to 
connect.
The WAN Indicator 
alternately flashes in 
amber and green in turn.LThe networks on the WAN side and the LAN side 
overlap. Change the LAN side network settings 
(“Temporary LAN Side Network Setting when networks 
on the WAN side and the LAN side overlap” on page 
196). 
The WAN Indicator 
flashes as a short blinking 
in amber and a long flash 
in green in turn. LLAN side network setting is changed temporarily 
(“Temporary LAN Side Network Setting when networks 
on the WAN side and the LAN side overlap” on page 
196). 
The WAN Indicator is off.  In the hotel room:
LCheck that the base unit and the Ethernet port (RJ45 
jack) in the hotel room are connected properly.
LCheck that the power of the base unit is turned on.
At home:
LCheck that the base unit and your device (modem, 
existing router or modem with a build-in router) are 
connected properly.
LCheck that the power of the base unit and your device 
are turned on.
WP1050.book  Page 218  Wednesday, November 22, 2006  9:24 AM 
						

							Useful Information
For assistance, please visit http://www.panasonic.com/help219
Handset:
Battery charge: 
Network connection:
Contact list:The LAN Indicator is off.LCheck that the base unit and the computer are 
connected properly.
LCheck that the computer is turned on.
LCheck that the LAN card and driver are installed on the 
computer.
ProblemCause/Solution
The handset is not 
charged.LConnect the included charge cable to the CHARGE port 
of the handset. Connect the other end to the CHARGE 
port of the base unit that is connected to the power 
supply.
I fully charged the battery, 
but “ ” continues or “ ” 
is displayed, or operating 
time is shorter than 
before.LMake sure that the included charge cable is connected 
correctly (page 58).
LThe battery may need to be replaced with a new one 
(page 17). 
The handset display is 
blank.LConfirm that the battery is properly installed. 
LFully charge the battery (page 58). 
ProblemCause/Solution
The handset cannot 
connect to a network.LCheck that security settings, such as network key, are 
correct (page 112).
LMove closer to the base unit.
LRegister the handset to the base unit again (page 133).
ProblemCause/Solution
“Waiting to download 
contacts from the 
network” message 
remains displayed.LCheck the network connection of the handset.
If the handset is not connected to the network, the 
contact list may not be downloaded. 
ProblemCause/Solution
WP1050.book  Page 219  Wednesday, November 22, 2006  9:24 AM 
						

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220For assistance, please visit http://www.panasonic.com/help
Sign in to Skype: 
Making/Answering calls:
ProblemCause/Solution
I cannot sign in to Skype.LMake sure that you use the correct Skype name and 
password. If you have forgotten your password, please 
visit 
http://www.skype.com
LCheck that the handset connects to the base unit or an 
access point.
LIf you press {}} while signing in to Skype, it may take 
a while to sign in again. Please wait for a while and try 
again.
ProblemCause/Solution
“ ” is displayed, but I 
cannot make a call.LThe handset and the base unit could not communicate 
for some reason, such as interference from other 
electrical appliances. Perform the following:
– Move the handset and the base unit away from other 
electrical appliances.
– Move closer to the base unit. 
LIn the Idle screen, press {Options} i “Network 
details” i {Select}. Then check the IP address.
– If the handset cannot obtain IP address, restart the 
base unit, an access point or the handset.
During a conversation, 
the following occurs:
– Noise is heard.
– The sound is 
interrupted.
– The sound is delayed.LIt may be interference from other electrical appliances.
LMove the handset and base unit away from other 
electrical appliances.
LMove closer to the base unit.
LThe network may be congested.
I cannot have a 
conversation using the 
headset. LMake sure that an optional headset is connected 
properly (page 210).
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