Panasonic Kx-tvs75, Kx-tvs100, Kx-tvs200 Voice Processing System Subscribers Guide

							Please read this manual before installing, customizing, or operating the Voice Processing System.
POWERVOICE PROCESSING SYSTEM
Voice Processing System
Subscribers Guide
KX-TVS75
Model No.  KX-TVS100 / KX-TVS200

Thank you for purchasing a Panasonic Voice Processing System, Model KX-TVS75/100/200. 
						

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							Introduction3
Introduction
The Panasonic Voice Processing System (VPS) is a powerful tool used to manage your voice 
communications and increase your productivity through the use of your voice mailbox. As a 
subscriber (the owner of a VPS mailbox), you can:
• Send a message to one or more people inside or outside of your office.
• Transfer messages (with your annotation) to other VPS subscribers.
• Receive messages from any touch-tone telephone.
• Be called at an outside telephone or be notified through your beeper, when there are 
messages stored in your mailbox.
• Be notified by the message-waiting lamp on your extension that there are messages 
stored in your mailbox.
• Screen your calls.
• Automate the handling of callers.
• And more...
This guide is your reference to making the best use of your mailbox and the Voice Processing 
System.
How to Use This Manual
This Subscribers Guide explains how to use the Voice Processing System (VPS) with any 
touch-tone telephone. Diagrams and notes accompany step-by-step descriptions of each VPS 
operation. Additionally, you are guided through each procedure by the voice prompts played 
as each step is performed.
Description
Describes the step-by-step actions that you must perform for each procedure.
 This symbol identifies important notes about the operation being described. 
						

							4Introduction
Menu Diagram
Voice Prompts
The voice prompts for each step are shown in Italicized text.
Quick Reference
At the end of this guide is a flow-chart showing all VPS operations. The Quick Reference has 
been designed to serve as an at-a-glance guide to basic VPS operations.
Te r m s  t o  K n o w
Subscriber
The owner of a VPS mailbox.
System Manager
The person who manages and maintains the Voice Processing System. The System Manager 
creates mailboxes and authorizes the use of some VPS features.
Getting Started
Numbers to Know
You must have the following information before you begin:
• The extension number(s) of the VPS.
• Your mailbox and extension number.
• The System Managers phone number.You will find a diagram in the left-hand 
corner of the first page of each procedure. 
The diagrams illustrate the menu path for 
each procedure. The bold lines and black 
keys indicate the path that you should take 
and the steps that must be performed.
To set Call Transfer Status, Press [1]
To set up Covering Extension, Press [2]
To set Message reception Mode, Press [3]
To set Incomplete Handling Status, Press [4]
Subscribers
Main Command Menu
12
3
45
6Automated
Attendant
Status
14Message
Reception
Mode23Covering
Extension
Setting Call
Transfer 
StatusIncomplete
Handling
Status
12345Call
BlockingCall
ScreeningIntercom
PagingCalling
a BeeperDisable
All Transfer
Services 
						

							Introduction5
Basic Steps
When using your mailbox for the first time, you must read Chapter 1: Mailbox Setup and 
perform the key set up procedures described. You must customize your mailbox before sending 
or receiving messages.
Identify yourself as the owner of your mailbox by setting the following:
• Recording Personal Greetings
• Recording Your Name
• Setting Your Password
You may further customize your mailbox by setting any of the additional features:
• Call Transfer Status
• Covering Extension
• Incomplete Call Handling Status
• Message Reception Mode
• Notification by Calling 
						

							6Table of Contents
Table of Contents
1 Mailbox Setup
1.1 Logging into Your Mailbox ........................................................................................... 8
1.2 Recording Personal Greetings .................................................................................... 10
1.3 Setting, Changing and Clearing Your Password ...................................................... 13
1.4 Recording Your Name ................................................................................................. 15
1.5 Service Access Commands .......................................................................................... 17
2 Receiving Messages
2.1 Receiving Messages...................................................................................................... 20
2.2 Replying to Messages .................................................................................................. 22
2.3 Message Transfer ......................................................................................................... 24
2.4 Erasing Messages ......................................................................................................... 27
2.5 Accessing Your Mailbox from an Outside Telephone............................................... 28
3 Sending Messages
3.1 Delivering Messages to Other Subscribers................................................................ 30
3.2 Checking Mailbox Distribution .................................................................................. 34
3.3 Setting up an External Message Delivery List .......................................................... 36
3.4 Sending External Delivery Messages ......................................................................... 39
3.5 Checking and Setting External Message Delivery Status ........................................ 44
4 Special Features
4.1 Call Transfer Status..................................................................................................... 48
4.2 Covering Extension...................................................................................................... 50
4.3 Incomplete Call Handling Status ............................................................................... 52
4.4 Message Reception Mode ............................................................................................ 53
4.5 Personal Group Distribution Lists ............................................................................. 54
4.6 Deleting Group Distribution Members...................................................................... 57
4.7 Deleting Group Distribution Lists.............................................................................. 59
4.8 Message Waiting Notification ..................................................................................... 61
4.9 Interview Mailbox........................................................................................................ 65
4.10 Live Call Screening .................................................................................................... 68
4.11 Recording a Two-Way Conversation........................................................................ 69
Appendix A Quick Reference
A1 Subscriber..................................................................................................................... 72
A2 Message Manager ........................................................................................................ 73
A3 System Manager .......................................................................................................... 74
Glossary............................................................................................................................. 75 
						

							Mailbox Setup7
Section 1
Mailbox Setup
This chapter describes the procedures for customizing 
your mailbox. 
						

							1.1 Logging into Your Mailbox
8Mailbox Setup
1.1 Logging into Your Mailbox
 Before you can access Subscriber Services, you must first open your mail box.
1.Press the Intercom Button on the telephone keypad.
2.Dial the extension number connected to the Voice Mail Service. 
 The extension number is______. 
If you do not know the VPS extension number, ask the System Manager.
3.To access your mailbox from your extension when the Direct Mailbox Access is enabled 
(the extension assigned to your mailbox), go to Step 4.
To access your mailbox from another extension, go to Step 5.
4.You will hear the following if you have set your password. (See 1.3 Setting, Changing and 
Clearing Your Password.)
a)Enter your password and Press 
[#] (if needed.) You will then hear the following Main 
Command Menu.
b)Make your selection.
5.Ignore the greeting and Press 
[#] [6].
a)Press 
[] ______(your mailbox number). If you have set your password, you will hear 
the following.Enter your password followed by the pound sign.
You have _________new messages.
To Receive a Message, Press [1].
To Deliver a Message, Press [2].
To Check the Mailbox Distribution, Press [3].
For Automated Attendant Status, Press [4].
For Mailbox Management, Press [5].
For Other Features, Press [6].
To End this Call, Press 
[].
Please enter your partys mailbox number.
Enter your password followed by the pound sign. 
						

							1.1 Logging into Your Mailbox
Mailbox Setup
9
b)Enter your password and Press 
[#] (if needed.) You will then hear the following Main 
Command Menu.
c)Make your selection. You have _________new messages.
To Receive a Message, Press [1].
To Deliver a Message, Press [2].
To Check the Mailbox Distribution, Press [3].
For Automated Attendant Status, Press [4].
For Mailbox Management, Press [5].
For Other Features, Press [6].
To End this Call, Press 
[]. 
						

							1.2 Recording Personal Greetings
10Mailbox Setup
1.2 Recording Personal Greetings
1.Log in to your mailbox to access the Main Command Menu.
2.Press 
[5] for Mailbox Management.
3.Press 
[1] to record a personal greeting.
4.To record a greeting for the first time, go to Step 5.
To change or erase a greeting, go to Step 6.
To erase a greeting, go to Step 7.
5.To record a greeting for the first time:
a)Press 
[1], 
[2], or 
[3].After reaching your mailbox, caller will hear 
your personal greeting message(s). You can 
record 3 kinds of personal greetings: No 
Answer Greeting, Busy Greeting, and After 
Hours Greeting. 
The VPS plays the appropriate message for 
each call.
Personal greeting messages are always 
followed by a tone and a chance to leave a 
message. Your personal greeting should tell 
callers to please leave a message at the 
tone— otherwise your callers will be 
confused.
To change the personal greeting, Press [1].
To change the password, Press [2].
To change the owners name, Press [3].
To set the Group Distribution List, Press [4].
To change the No Answer Greeting, Press [1].
To change the Busy Signal Greeting, Press [2].
To change the After Hours Greeting, Press [3].
Subscribers
Main Command Menu
12
3
5 4
6Mailbox
Management
34Change
Owners
Name12Change
Password Change
Personal
GreetingGroup
Distribution
List
Setting
Go to
Step 4