Panasonic Kx Fpc165 Operating Instructions Manual

							91
Operations
For fax advantage assistance, call 1-800-435-7329.
When a function does not work, check here 
before requesting help!
General
Problem
I cannot make and receive 
calls.
I cannot make calls.
The unit does not work.
The unit does not ring.
The unit displays the following
though the paper is inserted.
The other party complains 
they only hear a fax tone and
cannot talk.
The button
does not function properly.
The receive mode does not
function properly.
During programming, I cannot
enter the code, ID number or
password.
The ink film runs out quickly.
The unit beeps.
REDIAL/PAUSE
CHECK PAPER
lThe power cord or telephone line cord is not connected.
Check the connections (p. 16).
lIf you used a splitter to connect the unit, remove the
splitter and connect the unit to the wall jack directly. If the
unit operates properly, check the splitter.
lThe dialing mode setting is wrong. Change the setting of
feature #13 (p. 81).
lDisconnect the unit from the telephone line and connect
the line to a known working telephone. If the working
telephone operates properly, contact our service personnel
to have the unit repaired. If the working telephone does
not operate properly, contact your telephone company.
lThe ringer volume is set to off. Adjust it (p. 23, 24).
lThe ring setting of feature #06 is set to “RINGER OFF”.
Change to another ring setting (p. 80).
lThe paper is inserted halfway. Insert it correctly (p. 15)
and press to clear the message.
lFAX ONLYmode is set. Tell the other party the number is
only used for faxes.
lChange to TAD/FAX mode (p. 62), TELmode (p. 52) or
TEL/FAX mode (p. 54).
l If you use a distinctive ring service, turn AUTO ANSWER
off so that the fax machine is in TELmode.
l If you use a distinctive ring service, make sure you have
set the same ring pattern assigned by the telephone
company (p. 58).
lIf this button is pressed during dialing, a pause will be
inserted. If pressed immediately after a dial tone is
obtained, the last number dialed will be redialed.
lADistinctive Ring pattern of feature #31 is set (p. 58).
lTEL/FAX mode is set (p. 54, 55).
lAll or part of the numbers are the same. Change the
number: feature #11 (p. 81), #41 (p. 84), #51 and #52 
(p. 85).
lThe HELPprinting function, copy function, and reports
also use ink film.
lRecording paper or ink film has run out. Press to
stop the beeps and install paper/ink film.STOP
SET
Cause & solution
(continued) 
						

							92
Operations
For fax advantage assistance, call 1-800-435-7329.
(continued)
General (cont.)
Problem
Whenever I try to retrieve my
voice mail messages, the
retrieval is interrupted by the
fax tone.
The speakerphone is not
working. 
The 
button does not function.
While having an intercom call, 
a series of tones is heard.
LOCATOR/INTERCOM
l You are probably entering 98 or 99 to retrieve your
messages. 9 is the default setting for the fax activation
code. If you use a voice mail service, set the fax activation
feature to off or reprogram the activation code (feature #41
on page 84).
l Use the speakerphone in a quiet room.
l If you have difficulty hearing the other party, adjust the
volume using or .
l The handset is too far from the base unit.
l The handset is engaged in an outside call.
l Someone is calling you from outside. Press             or
to answer the outside call. The
intercom call will be terminated.
DIGITAL SP-PHONE
Cause & solution
TALK
Cordless handset
ProblemCause & solution
lMake sure that the battery is installed correctly (p. 101).
lCharge the battery fully (p. 22).
lClean the charge contacts and charge again (p. 22).
lThe ringer volume is set to off. Press 
(p. 23).
lThe handset is too far from the base unit. Move closer and
try again.
lPlace the handset on the base unit and try again.
lThe power cord is disconnected. Plug in the power cord.
lLocate the handset and the base unit away from electrical
appliances.
lMove closer to the base unit.
lPress to select a clear channel.
lRaise the base unit antenna.
lPlace the handset on the base unit, and disconnect the
power cord to reset the unit. Connect the power cord, and
try again.
CH
LOUD/RINGER
The handset does not work.
The handset does not ring.
The display shows the
following and an alarm tone
sounds when I press 
/
/
or                     .
Static, sound cuts in/out, fades.
Interference from other
electrical units.
The handset stops working
while being used.No
1link
1to
1base
Place
1on
1cradle
and
1try
1again.
REMOTE SPTALK
INTERCOMPLAYBACK 
						

							93
Operations
For fax advantage assistance, call 1-800-435-7329.
Cordless handset (cont.)
ProblemCause & solution
I cannot store a telephone
number in the handset 
memory.
While storing a telephone
number in the handset, it starts
to ring.
I cannot redial by pressing
.
The handset beeps intermittently
and/or the following is
displayed.
I charged the battery fully, but
the following is still displayed. 
I cannot receive documents by
pressing on the handset.
The handset display is blank.
The handset display is still
blank after pressing or .
The handset display goes to the
stand-by mode while viewing
the caller information.
FAX
Recharge
Recharge
REDIAL/PAUSE
lYou cannot store a number while the unit is in the talk or
intercom mode.
lDo not pause for over 60 seconds while storing a number.
lTo answer a call, press . The program will be
canceled. Store the number again.
lIf the last number dialed was more than 32 digits long, the
number will not be redialed.
lCharge the battery fully (p. 22).
lClean the charge contacts and charge again (p. 22).
lIt is time to replace the battery (p. 101).
lPress until a single beep is heard.
lThe handset is in the stand-by mode. Press or to
turn the display on.
lCharge the battery fully (p. 22).
lDo not pause for over 60 seconds while searching.
lwas pressed.DIGITAL SP-PHONE
FAX
TALK 
						

							94
Operations
For fax advantage assistance, call 1-800-435-7329.
(continued) I cannot send documents.
The other party complains that
letters on their received
document are distorted or not
clear.
The other party complains that
dirty patterns or black lines
appear on their received
document.
I cannot send a fax overseas.
Fax – sending
Problem
lThe other party’s fax machine is busy or has run out of
recording paper. Try again.
lThe other party’s machine is not a facsimile. Check with
the other party.
lThe other party’s fax machine rings too many times. Send
a fax manually – dial the number, confirm the fax tone,
then press .
lIf your line has special telephone services such as call
waiting, the service may have been activated during fax
transmission. Connect the unit to a line that does not have
these services.
lThe extension telephone on the same line is off the hook.
Hang up the extension telephone and try again.
lTry copying the document. If the copied image is clear, there
may be something wrong with the other party’s machine.
lThe glass or rollers are dirty. Clean them (p. 102).
lUse the overseas transmission mode of feature #23 (p. 82).
lAdd two pauses at the end of the telephone number or
dial manually.
FAX/START
Cause & solution
I cannot receive documents
automatically.
The display shows the
following, but faxes are not
received.
Ablank sheet is ejected.CONNECTING.....
Fax – receiving
Problem
lThe receive mode is set to TELmode. Set to TAD/FAX
mode (p. 62), FAX ONLYmode (p. 53) or TEL/FAX mode
(p. 54).
lThe time taken to answer the call is too long. Decrease
the number of rings: feature #06 (p. 80), #30 (p. 83) and
#78 (p. 87).
lThe greeting message is too long. Shorten the message 
(p. 63).
lThe incoming call is not a fax. Change the receive mode
to TELmode (p. 52) or TAD/FAX mode (p. 62).
lIf a blank sheet is ejected after the received document is
printed out, the receiving reduction rate is not
programmed correctly. Program the proper rate in feature
#36 (p. 83).
lThe other party placed the document in their fax machine
the wrong way. Check with the other party.
Cause & solution 
						

							95
Operations
For fax advantage assistance, call 1-800-435-7329.
Awhite line or a dirty pattern
appears on your recording
paper.
The printing quality is poor.
I cannot receive documents by
pressing on the handset.
The other party complains that
they cannot send a document.
FAX
Fax – receiving (cont.)
Problem
lThe glass or rollers are dirty. Clean them (p. 102).
lThe other party sent a faint document. Ask them to send a
clearer copy of the document.
lThe thermal head is dirty. Clean it (p. 103).
lSome paper has instructions recommending which side to
print on. Try turning the paper over.
lYou may have used paper with a cotton and/or fiber
content that is over 20%, such as letterhead or resume
paper. We recommend smooth paper such as Hammermill
Jet Print for clearer printing.
lPress until a single beep is heard.
lThe memory is full of received documents due to a lack of
recording paper or a recording paper jam. Install paper 
(p. 15) or clear the jammed paper (p. 98).
FAX
Cause & solution
I cannot select the desired 
receive mode.
The other party complains that
they cannot send a document.
Receive mode
Problem
lIf you want to set TAD/FAX, FAX ONLYor TEL/FAX mode:
— select the desired mode using feature #77 (p. 87), and
— press to turn ON the arrow (
t) on
the right of the display.
Display:
ON 
lIf you want to set TELmode:
— press to turn OFF the arrow (
t) on
the right of the display.
ON 
lThe unit is not in AUTO ANSWER mode. Press
to turn ON the arrow (
t) on the right
of the display.
ON 
t
AUTO ANSWER
AUTO ANSWER
t
AUTO ANSWER
Cause & solution 
						

							96
Operations
For fax advantage assistance, call 1-800-435-7329.
Copying
Problem
lYou cannot make a copy during programming. Make the
copy after programming or stop programming.
lThe glass or rollers are dirty. Clean them (p. 102).
lThe thermal head is dirty. Clean it (p. 103).
lSome paper has instructions recommending which side to
print on. Try turning the paper over.
lYou may have used paper with a cotton and/or fiber
content that is over 20%, such as letterhead or resume
paper. We recommend smooth paper such as Hammermill
Jet Print for clearer printing.
Cause & solution
The unit does not make a copy.
Ablack line, a white line or a
dirty pattern appears on the
copied document.
The copied image is distorted.
The printing quality is poor.
ABC
OriginalCopy
Answering device
Problem
lPress the remote operation ID correctly and firmly (p. 70).
lThe mailbox password is wrong. Enter the correct
password.
— For mailbox 1 password, see feature #51 on page 85.
— For mailbox 2 password, see feature #52 on page 85.
lThe memory is full. Erase unnecessary messages 
(p. 66, 67, 74).
lSomeone is calling you from outside. Press to
answer the outside call. The remote operation will be
terminated.
lSomeone is operating the answering device.
lYou are too far from the base unit. Move closer.
TALK
Cause & solution
I cannot retrieve recorded
messages from a remote
location.
Messages in the mailbox do not
play back.
The other party complains that
they cannot leave a voice
message.
While operating the answering
device from the handset, a
series of tones is heard.
I cannot operate the answering
device with the handset. 
						

							97
Operations
For fax advantage assistance, call 1-800-435-7329.
If a power failure occurs!
lThe unit will not function.
lThe unit is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
lFax transmission and reception will be interrupted.
lIf delayed transmission of feature #25 (p. 82) is programmed and the start time has passed
during a power failure, transmission will be attempted soon after power is restored.
lIf fax documents are stored in memory, they will be lost. When power is restored, a power
down report will be printed out stating which contents in memory have been erased. 
						

							98
Jams
For fax advantage assistance, call 1-800-435-7329.
Recording paper jam!
1
Open the front cover by pulling up the center
part.
lIf the handset is on the cradle, take it off
before opening the cover.
If the unit does not eject any recording paper during fax reception or copying, the recording
paper has jammed and the display will show the following.
Display:__PAPER1JAMMED
Center part
Front
cover
2
Push the back cover open button (green) on
the right side of the unit. 
OR 
Push the back cover open lever (green)
inside of the unit.
Back cover
open button 
(green)
OR
Back cover 
open lever 
(green)
4
Remove the jammed recording paper.Jammed 
recording 
paper
Back cover3
Open the back cover. 
						

							99
Jams
For fax advantage assistance, call 1-800-435-7329.
Dotted
area
1
2
Ink film
“T” shaped gear 
(blue)
5
Turn the “T” shaped gear (blue) in the
direction of the arrow. 
lMake sure that the ink film is 
wrapped around the blue core 
at least once.
6
Close the back cover securely by pushing
down on the dotted area at both ends ().
Close the front cover securely ().
2
1
SlackReverse
Tight
Correct
Blue core
The ink film is not wrapped 
around the blue core.
Incorrect 
						

							Document jams – sending!
1
Open the front cover by pulling up the center
part.
2
Remove the jammed document carefully.
3
Close the front cover securely.
Center part
Jammed
document
Front cover
Note:
lDo not pull out the jammed paper forcibly before
opening the front cover.
If the unit does not release the document during feeding, remove the jammed document as
follows. 
100
Jams
For fax advantage assistance, call 1-800-435-7329.