Panasonic Dx2000 Users Guide

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Email ABBR Programming Errors
Error Message Sent to the Sender
Error messages that are emailed from the DX-2000 to the original sender during remote programming of  the
One-Touch / ABBR No. via email. 
Internet FAX Return Receipt Errors Messages
Error messages that are printed on the Internet Fax Return Receipt when remote programming of  the One-Touch
/ ABBR No. via email fails.
Error message Possible cause
1 554 Data transfer error (broken header) The header or sub header decoding is being processed while 
the message finished, try again.
2 554 Data transfer error (broken data) Multiple contents are present and being processed while the 
message finished, try again.
3 554 Data transfer error (FAX module) Data transfer error occurred in the FAX module while 
communicating with the LAN module, try again. 
4 554 MIME attachment not supported 
(message/file)MIME attachment is not supported during this operation, re-
send using plain text in the message body only.
5 554 MIME format not supported MIME file type is not supported, re-send using plain text in the 
message body only.
6 554 G3 relay permission denied The requested domain for Relayed XMT is not registered.
7 554 Relay address unknown The telephone number of end receiving station for the Relayed 
XMT is unknown.
8 554 Memory full (FAX module) FAX Memory is full, try again later. 
9 554 Data transfer error Other errors not listed above, try again later. 
Error message Possible cause
1 Format Error : The block termination command @end is missing in the 
@list block, add the @end command and try again.
2 Format Error : The block termination command @end is missing in the 
@command  block, add the @end command and try again.
3 Format Error : The block start command @begin is missing in the @begin  
block, add the @begin command and try again.
4 Format Error :  The block termination command @end is missing in the 
@begin block, add the @end command and try again.
5 Format Error : The block termination command @end is missing in the 
@system block, add the @end command and try again.
6 Format Error : The block termination command @end is missing in the 
@sender block, add the @end command and try again.
7 Format Error:The block termination command @end is missing in the 
@domain block, add the @end command and try again.
8 Format Error : The block termination command @end is missing in the 
@program block, add the @end command and try again.
9 Format Error:The system block start command @system is missing in the 
@system block, add the @system command and try again.
10 Permission denied : Change the Fax Forward parameter to Invalid and try again.
11 Permission denied : Try again later when the machine is not busy.
12 Error : Can not overwrite existing programmed data, use the Delete 
command to erase the existing data first.
13 Permission denied :  Correct the password and try again.
14 Permission denied : Set the Remote Dialer Update parameter to Valid.
15 Format Error :  The format of the Entry is incorrect / incomplete or the data 
string for each station is not defined within a single line.
16 Warning :  The format of the Entry is incorrect or the number of characters 
entered, exceed the maximum allowed in the field. Correct it 
and try again.
17 Warning : Field limit exceeded The maximun number of the station name is exceeded.
Troubleshooting
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							190
Clearing a Recording Paper Jam
If the recording paper becomes jammed in the machine, the display will show an Information Code 001, 002, 003,
007 or 008.
 (see Note 1)To clear the jam, Info. Code 001, 002, 003, 008
(1) Open the Printer Cover.
(2) Remove the jammed paper.
(3) Slide out the Paper Cassette.
(4) Remove the jammed or wrinkled paper and 
reload the recording paper into the paper 
cassette.
Caution:
Make sure that the paper is set 
under the clips of the Paper 
Cassette.  You can load about 
500 sheets with standard weight 
paper (20 lb. or 75 g/m
2).  For 
paper specification see page 
202. 
To clear the jam, Info. Code 007
(1) Open the Printer Cover.
(2) Remove the Toner Cartridge.
(3) Remove the jammed paper.
Note:
If at all possible, try removing the 
jammed paper from inside of the unit 
first (as shown in the upper figure) to 
prevent toner that has not been fused 
on the paper from rubbing off and 
dirtying the Fuser Roller.
1. The Recording Paper Jam message display is reset only by opening and closing of the Printer Cover.
1
2
34
2
1
3
3
Note:
Troubleshooting 
						

							191
Clearing a Document Jam
If a document becomes jammed in the machine, the display will show the Information Code 030 or 031.
To clear the jam:
1(1) Open the ADF Door.
(2) Remove the jammed document.
2
1
Troubleshooting
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							192
Cleaning the Document Scanning Area
If the receiving party reports that the received documents were black, or contained black lines, try making a copy
on your unit to verify.  If the copy is black or has black lines, the document Scanning Area is probably dir ty and
must be cleaned.
To clean the Scanning Area:
1Open the ADF Door.
2Wipe the Scanning Area gently with a soft 
gauze cloth wet with ethyl alcohol.  Be sure to 
use a clean cloth, the scanning area can be 
easily scratched.
ADF Door
Scanning Area
Troubleshooting 
						

							193
Cleaning the Printer Roller
If you find toner on the back of the recording paper, the printer roller in the fuser unit is probably dirty.
To clean the printer roller:
 (see Note 1)
1
        
2
The machine will print 3 Cleaning Char ts.  
Then, return to standby.
3
Load the Cleaning Char ts into the cassette face up.
 (See Note 1)
4
        
5
The Machine will feed out the charts and clean the printer 
roller.
1. If you have installed optional cassette(s), load the Cleaning Charts into the upper cassette.
FUNCTION76SETCLEANING CHARTS
1:PRINT 2:CLEAN
1

HOW TO LOAD THE CLEANING CHARTS
1.OPEN THE PAPER CASSETTE
(If multiple cassette configuration, OPEN THE UPPER PAPER CASSETTE)
2.SET THESE 3 CLEANING CHARTS IN THE CASSETTE FACE UP
3.CLOSE THE PAPER CASSETTE
4.PRESS [FUNCTION][7][6][SET][2] TO START CLEANING
5.DISPOSE OF THE CLEANING CHARTS
*** SET THIS END TOWARDS THE RIGHT, FACE UP ***
* PRINTING *
CLEANING CHARTS
FUNCTION76SETCLEANING CHARTS 
1:PRINT 2:CLEAN
2
* CLEANING * 
PRINTER ROLLER
Note:
Troubleshooting
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							194
Adjusting the Automatic Document Feeder (ADF)
If document misfeeding occurs frequently, we suggest you adjust the ADF.
To adjust the ADF:
Pull the blue Pressure Adjusting Lever upward and 
slide it to the desired position depending on the 
condition.
Position Condition
1 To prevent no feed trouble
2 Standard position
3 To prevent multiple feed trouble
Troubleshooting 
						

							195
Verification Stamp
The Verification Stamp contains ink.  When the stamp mark appears faded or hard to see, the stamp should be
replaced or refilled with ink.
To  remove the stamp:
 (see Note 1)  (see Note 2)
1Open the ADF Door.
2(1) Remove by pulling the Stamp Assembly 
upward.
(2) Remove the Stamp. Replace the stamp 
with a new one or refill the stamp with a few 
drops of the specified ink into the back of 
the stamp.
1. Please contact your local Panasonic dealer to purchase a new stamp. See page 204 for order number.
2. Stamp ink refills can be purchased from a stationary store. Use blue Shachihata X Stamp ink (No. 22113) or its
equivalent.
ADF Door
1
2
Note:
Troubleshooting
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							196
Replacing the Lithium Battery
During the initial self test, when the power is turned “On”, the machine will evaluate the condition of the clock
back up battery.  If the battery is weak or fully discharged, the following message will be shown on the display.
To replace the battery, follow the procedure below:
 (see Note 1)
1(1) Turn the Power Switch to the “O” (OFF) 
position.
(2) Open the ADF Door.
(3) Remove the Battery together with the 
Battery Holder.
CAUTION!
Dispose of the Lithium battery properly 
and keep it away from small children.
2Replace the Lithium Battery.
(Order No.: CR2032)
CAUTION!
When replacing the battery make sure to 
observe the polarity to avoid damage to 
the machine.
3(1) Install the Battery Holder into the machine.
(2) Close the ADF Door.
(3) Turn the Power Switch to the “I” (ON) 
position.
4If the clock is flashing on the LCD Display, follow the procedure on page 36 to reset the clock.
1. The service life of the battery is approximately 1 year when the power to the machine is turned “Off”.
REPLACE BATTERY
 INFO. CODE=026
     
3
2
1
2
Note:
Troubleshooting 
						

							197
Checking the Telephone Line
When you do not hear a dial tone through the telephone connected to the machine or when the telephone does
not ring (No automatic receive).
1Unplug the Telephone Line Cable from the 
telephone jack that was supplied by the 
telephone company.
2Plug a different regular telephone into the 
same telephone jack.
3Check for dial tone through the handset.  If 
there is still no dial tone, repor t it to your local 
telephone company.
or
Call from another telephone to this number.  If 
the telephone does not ring, repor t it to your 
local telephone company.
Troubleshooting
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