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Panasonic Courier Manager Installation Manual

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Page 81

PanaVoice Courier                                                                           Installation Manual 80
IVR PROCESSING
IVR PARAMETERS
The Courier system offers simple IVR functionality.  The most basic feature is claims
processing, where an incoming caller, when prompted, can enter a claim number and
retrieve a specific message that pertains to that number.
This feature works quite well in car dealerships for example, where the service number
can be given to a customer, and that customer can...

Page 82

PanaVoice Courier                                                                           Installation Manual 81PASSWORD FOR IVR MAINTENANCE – DEFAULT: (BLANK)
A separate password must be assigned that is different than the Main password.  This
password will be used by the designated IVR Administrator and will not allow access to
other System Administrator functions.  Four to nine digits are valid.  This password is
used when the IVR Administrator accesses the IVR maintenance through the telephone....

Page 83

PanaVoice Courier                                                                           Installation Manual 82
IVR NUMBER MAINTENANCE
HOW TO UPDATE THE STATUS OF AN IVR NUMBER’S MESSAGE:
♦  Call Courier Voice Mail
♦  During the System Greeting, press the option number for IVR; the
♦  Pre-defined digit on the Audiotex list, stated in the System Greeting.
♦  Press * to hear the System Administration menu
♦  Enter the IVR Number Password.
Courier plays:
Press 1 to change the status of a number,
2 to...

Page 84

PanaVoice Courier                                                                           Installation Manual 83Record the message you wish to leave for the specific number you are working with.
Courier plays:
Message recorded.
Courier plays:
Press 1 to hear it,
2 to re-record it,
or, 3 to use it as is.
Press the appropriate selection.
TO HEAR THE CURRENT STATUS OF A NUMBER:
♦ Press 3 to hear the current status of a number.
Courier plays the current status message of the number you entered.
Courier...

Page 85

PanaVoice Courier                                                                           Installation Manual 84
TRANSLATION NUMBERS
This feature allows the Courier to direct incoming callers, based on an input code, to a
distinct extension number.  The codes can be varied from Social Security numbers, to
account numbers, to zip codes, etc.
This feature is particularly helpful in applications where you may advertise in a particular
medium, and publish a number you want the incoming callers to dial once...

Page 86

PanaVoice Courier                                                                           Installation Manual 85
ADD
This area is used to create a Translation Table.  From the Courier OutLook Bar, under
the Translation Numbers tab, click the Add icon.  The following screen appears:
ENTER STARTING TRANSLATION NUMBER
Use this field to define the starting number.
ENTER ENDING TRANSLATION NUMBER
Use this field to define the ending number.
ENTER THE EXTENSION NUMBER
This field defines the extension number...

Page 87

PanaVoice Courier                                                                           Installation Manual 86 Decide the length of the code/translation number you want the incoming caller to use
(social security number or account number for example).  The translation number can be
up to 20 digits long and must be numeric.
DELETE
These fields are used to delete  Translation numbers.  From the Courier OutLook Bar,
under the Translation Numbers tab, click the Delete icon.  The following screen...

Page 88

PanaVoice Courier                                                                           Installation Manual 87
STATISTICS
The Courier provides, as a standard feature, many valuable statistics about the system,
and how it is being used.  These statistics can help evaluate efficiencies within the
system.
From the Courier OutLook Bar, under the Statistics tab, click the View Statistics icon.
The following screen appears:
STATISTICAL REPORTS
Statistical reports are run each Sunday morning after the...

Page 89

PanaVoice Courier                                                                           Installation Manual 88 Note that on the system shown, i.e. 24 ports, setting the page break on company
will generate 25 separate reports, many of them multiple pages.
If you set the page break on department, then the report will print on a large amount of
paper.  They are generated as print files, so there is no need to print them if you just wish
to view the data.
TRAFFIC
This report shows the system usage by...

Page 90

PanaVoice Courier                                                                           Installation Manual 89 Log in to Msg CtrThe caller pressed 
* and their mailbox number to retrieve
messages.
Leave MessageThe caller pressed #” to skip the mailbox greeting and left a
message.
Dialed By NameThe caller used the Find Name function from the Audiotex List.
Translation Number  The caller went to an extension using a translation number.
OtherAll the other ways a caller can get somewhere from the main...
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