Panasonic Courier Manager Installation Manual

PanaVoice Courier                                                                           Installation Manual 70
TO UPDATE AN OPTION (ZERO THRU NINE):
Select an option 0-9 to update, by left clicking to highlight, then right click to access the
menu as displayed:
ADDITIONAL SUB-LEVELS
Additional sub-levels can be defined from each single-digit entry.  For example, you may
tell your caller to press 3 for Sales.  When your caller presses 3, he may hear additional
branching options such as:
“Press 1 for...

PanaVoice Courier                                                                           Installation Manual 71
HOW TO DESIGN YOUR AUDIOTEX LIST
Use the following steps to guide you in formulating your System Greeting(s), and
incorporating through the use of Audiotex, information that will guide callers quickly to
their destination:
1. D
ECIDE WHAT YOU WANT ON YOUR AUDIOTEX LIST
2. DEFINE YOUR INFORMATION ONLY MAILBOXES
3. DECIDE IF YOU WANT TO USE AN AUDIOTEX LIST ACCESS NUMBER
4. WRITE AND RECORD...

PanaVoice Courier                                                                           Installation Manual 72ASSIGN FUNCTIONALITY (F/M/P/C/G) TO
INFORMATION ONLY MAILBOXES
The function assigned to an IOM determines what happens when a caller makes a
selection at the Audiotex List level, i.e. when the caller is hearing the System Greeting.
You must select a function-type for each Information Only Mailbox defined.
F - Full Functionality
Courier listens for one (1) or more digits to be entered by the...

PanaVoice Courier                                                                           Installation Manual 73AUDIOTEX DESIGN AND SET-UP EXAMPLE:
Press 0 for our current CD rates, 1 to check on your account balance, 2 if you would
like information on opening a new account, or 3 for more information.
The following chart shows how a Bank designed its Audiotex list and developed its
opening System Greeting.  The primary, or root level, menu in the Audiotex List has four
major choices.
Primary Menu:...

PanaVoice Courier                                                                           Installation Manual 74EXAMPLES OF IOM FUNCTIONS (F/M/P/C/G)
F - FULL FUNCTIONALITY
Courier listens for one or more digits to be pressed by the user.
Press 0 for our current CD rates, 1 to check on your account balance, 2
if you would like information on opening a new account, or 3 for more
information.
If the caller presses 0 for current CD rates (0. CD Rates), he hears this
informational message:
Our current CD...

PanaVoice Courier                                                                           Installation Manual 75
G - GROUP FUNCTIONALITY
An Information Only mailbox that uses Group Functionality allows more than one
mailbox for an extension.
For example, two students share one extension number in a room.  Each student
can have his or her own separate voice mailbox with the use of Group Functionality.
For more information, see the Group Functionality Mailbox portion of the Mailbox
Maintenance section....

PanaVoice Courier                                                                           Installation Manual 76
SYSTEM ADMINISTRATOR OPTIONS FROM THE
TELEPHONE
To access and perform:
Distribution List Maintenance – Option 1,
Information Only Mailbox Maintenance – Option 2,
System Greeting Recording – Option 3,
Pre-System Greeting Recording – Option 4, and
System Prompt Recording – Option 5:
1. Call Courier
2. Press 
*
3.  Press Mailbox 999
4.  Press the Master System Password
5.  Select Option 1, 2,...

PanaVoice Courier                                                                           Installation Manual 77
BASIC DISPLAY AND NON-DISPLAY PHONE USE
The PanaVOICE Courier will work with the phone system and allow for visual menus
from the large as well as small screen displays.  
With third party voicemail you normally need to program a call forward ID so the
voicemail will answer with the personal mailbox greeting as opposed to the main greeting
when calls forward to voicemail.
With API...

PanaVoice Courier                                                                           Installation Manual 78
FIRST TIME USER SETUP
As a first time user of the PanaVOICE Courier Voice Mail System, you will be asked to
perform your mailbox customization.  Please follow the steps below to customize your
mailbox, keeping in mind that the system will “time out” after 30 seconds of perceived
inactivity.  You may want to read and familiarize yourself with the following instructions
before you begin.
If...

PanaVoice Courier                                                                           Installation Manual 79
COURIER QUICK REFERNCE CARD