Panasonic Courier Manager Installation Manual

PanaVoice Courier                                                                           Installation Manual 60
SYSTEM GREETINGS
A System Greeting is the initial message (Main Greeting) Courier plays when it answers
incoming calls.  You may have different System Greetings for day, night (up to 4 per
day), and separate companies sharing the same phone system.
The Courier comes equipped with 99 greeting locations.  In addition, you can also use
special System Greetings during holidays and set up a...

PanaVoice Courier                                                                           Installation Manual 61 From the Courier OutLook Bar, under the System Greetings tab, click the Maintenance
Icon.  The following screen appears:
CURRENT DEFAULT SYSTEM GREETING
If a System Greeting Schedule is not defined and scheduled, the ‘Current Default
System Greeting’ will be heard when calling the Courier.
To define a System Greeting as the Default Greeting, left click, then right click on the
Name of the...

PanaVoice Courier                                                                           Installation Manual 62
AUDIOTEX
In default, all System Greetings are associated with Information Only Mailbox number
999.  To utilize another Information Only mailbox and associate it with a particular
System Greeting, enter the IOM mailbox number here.
Note: If a new greeting is recorded and scheduled but an Audiotex Entry field is not assigned it
will automatically use information Only mailbox 999.
DEFINING A...

PanaVoice Courier                                                                           Installation Manual 63
SYSTEM GREETING SCHEDULES
This section is used to design a schedule that tells Courier which System Greeting to
play for a particular day and time.  If you do not use a System Greeting Schedule, you
can manually change System Greetings using the Current Default System Greeting
option.
From the Courier OutLook Bar, under the System Greetings tab, click the Schedule icon.
The following screen...

PanaVoice Courier                                                                           Installation Manual 64MESSAGE
Type or double click in this field to view existing System Greetings that have been
created in System Greeting maintenance.  The System Greeting names on this table
must exist and must be listed in the System Greetings screen.
Note:  Each day of the week has 4 periods of time you can play 4 different System Greetings.
Note:  You must press Enter after each selection.
TO DELETE...

PanaVoice Courier                                                                           Installation Manual 65
SYSTEM GREETINGS BY PORT
This section allows you to define which System Greetings play on which ports.
If you leave a port blank,  Courier will play the default System Greeting.
From the Courier OutLook Bar, under the System Greetings tab, click the Greetings by
Port icon.  The following screen appears:
To set up System Greetings by Port,
♦  Left click a System Greeting Schedule from the...

PanaVoice Courier                                                                           Installation Manual 66
SYSTEM GREETING SCHEDULE BY TRUNK
This section allows you to define which System Greetings play when a specific trunk
rings to the Courier. This feature is only available when using API Integration.
From the Courier OutLook Bar, under the System Greetings tab, click the Schedule by
Trunk icon.  The following screen appears:
IMPORTANT:  The length of the trunk number must match what the PBX...

PanaVoice Courier                                                                           Installation Manual 67
AUDIOTEX
Audiotex Maintenance/Branching (One-Digit Dialing) allows the caller to be informed by
the System Greeting of the single digit to press to be transferred to another extension,
mailbox, or return to the System Greeting.
Audiotex Maintenance is the section of the Courier programming where ‘Department
Lists’ or ‘One Touch Dialing’ structures are set up.  Any mailboxes you wish to add...

PanaVoice Courier                                                                           Installation Manual 68 To delete an entry assigned to a number,
♦ Left click
♦  Then right click the number and
♦ Choose Clear Number.
Once an IOM is built, you can then associate any System Greeting to it.  The System
Greeting will be played according to the Greeting Schedule.
You can also provide multiple levels of branching by simply inputting a new IOM number
into any one of the available one digit dialing...

PanaVoice Courier                                                                           Installation Manual 69 From the Courier OutLook Bar, click the Audiotex Tab.  The following screen appears:
999
The uppermost section of the screen displays the Information Only mailbox you are
currently updating.  IOM 999 is shown as the default primary Audiotex IOM.  IOM
999 does not appear in the list of mailboxes shown in Mailbox Browse in order to
prevent deletion of it.  It is accessible, however, through...