Panasonic Courier Manager Installation Manual

PanaVoice Courier                                                                           Installation Manual 20
GETTING STARTED: SOFTWARE PROGRAMMING
This section will describe details and explanations regarding the Courier and DBS
software programming logic to assist you in understanding the step-by-step process of
programming customer applications.
DBS PROGRAMMING
TELEPHONE SYSTEM PROGRAMMING FOR API INTEGRATED DBS
S
ERIES
SET THE API SLOT ASSIGNMENT.
For the DBS 824:
♦ Press FF1
♦  Dial 2# 1# 19#
♦...

PanaVoice Courier                                                                           Installation Manual 21
PUT THE VOICEMAIL EXTENSION PORTS IN A HUNT GROUP.
♦ Dial FF4
♦  Enter 3# (Hunt Group Number)# 1#
♦  Enter the Pilot number #
♦  Dial 0# for Terminal Hunting
♦  Press # 2 times
♦  Enter VM pilot number # as transfer extension
♦  Enter VM extension # from low to high
♦  Hit the # key after each entry
SET PERMANENT FORWARDING FOR EACH EXTENSION.
♦ Press FF3
♦  Enter the extension port number...

PanaVoice Courier                                                                           Installation Manual 22
TELEPHONE SYSTEM PROGRAMMING FOR IN-BAND INTEGRATED
DBS SERIES
PROGRAM THE “VOICE MAI L  TONE” PARAMETER TO RETURN BUSY TO THE COURIER.
♦ Press FF1
♦  Dial 2# 1# 21#
♦ Enter 0#
ASSIGN A TERMINAL TYPE TO THE VOICE MAIL EXTENSION PORTS.
♦ Press FF3
♦  Enter the first voice mail extension port number
♦  Dial 2# (“Tel Set Type” appears)
♦  Enter “10” as the terminal type for DB Series.  (Enter...

PanaVoice Courier                                                                           Installation Manual 23
TELEPHONE SYSTEM CONFIGURATION FOR IN-BAND INTEGRATED
576 SERIES
SET EXTENSION NUMBERS FOR VOICE M AIL PORTS
♦ Press FF3
♦  Dial 0 BSSC 02 HOLD (Extension Number) BLK DOWN
♦  Repeat for each VM: extension number BLK DOWN
 PROGRAM SLT VOICE MAI L  CONNECTION
♦ Press FF3
♦  Dial 0 BSSC 04 06 HOLD 1 BLK DOWN
♦  Repeat for each voice mail port
SET LOOP DISCONNECT SIGNAL
♦ Press FF3
♦  Dial 0...

PanaVoice Courier                                                                           Installation Manual 24
CONSIDERATIONS FOR THIRD-PARTY VOICE MAIL
The Courier is capable of functioning as third party voice mail on many telephone
systems.  In most cases, simply choosing the appropriate PBX type on the PBX
Parameter screen will configure the Courier for correct operation on that telephone
system.
For telephone systems not listed, simply set the Lamp On and Lamp Off Protocols and
adjust the PBX...

PanaVoice Courier                                                                           Installation Manual 25
COURIER PROGRAMMING
BOOTING THE APPLICATION
Once the Courier & DBS physical hardware has been established, it is time to turn on the
PC, and boot the application.
You will notice during this boot procedure, several programs that are launching.  Most of
these programs will remain minimized at the bottom of the screen (to the right of the
“Start” icon).  Some will launch quickly, and not be...

PanaVoice Courier                                                                           Installation Manual 26 3.  Windows 98 Banner
The next program to boot is the Windows O/S.  During this procedure, the Windows
98 banner will appear, and last for approximately 15 seconds.
4.  Windows Desktop
The screen will then change to the desktop background, and will show the cursor
arrow and hourglass icon.  After approximately 10 seconds, the Login and Password
are automatically entered for you and you will...

PanaVoice Courier                                                                           Installation Manual 27 6. Service Overlord
The Service Overlord icon appears on the task bar to the right of the Windows
“Start” button.  The Service Overlord is basically a control panel used to Stop, Start,
or Hide the tasks of the Courier voice processing application.  Should you need to
shut down the Courier system, you should press the ‘Stop’ button on the Service
Overlord to do so.  You can either select...

PanaVoice Courier                                                                           Installation Manual 28 8.  Serial Overlord
The Serial Overlord will take about 5 seconds to load.  This program is the serial
connection between the DBS API and the Courier.  This program supervises the
communications between the Courier and the API link to the telephone switch
system.
This program will only be operating when the Courier is functioning in API integrated
mode.  You will find this application handy...

PanaVoice Courier                                                                           Installation Manual 29As the Courier Engine screen activates, critical errors may be denoted on a flashing
red screen.  Things such as not having the security key attached, a non-approved
voice board, no system greeting selected, etc. can cause these critical errors to
appear.  Normally, there is no error message and after a brief period, the Courier
system is ready to answer calls.  The following screen will...