Panasonic Courier Manager Installation Manual

PanaVoice Courier                                                                           Installation Manual 40EXTERNAL MESSAGE NOTIFICATION
Allows the mailbox owner to use External Message Notification (defined previously in the
Mailbox Maintenance External Message Notification TAB).
NOTIFY ON URGENT MESSAGE ONLY
When this box is checked, the Courier will only notify the mailbox owner by way of
External Call Notification (outside dialing including pager number), if a new message is
marked Urgent....

PanaVoice Courier                                                                           Installation Manual 41ADD A CLASS OF SERVICE
Note:  A Class of Service CANNOT be deleted once it has been created.  It can only be changed.
To Add a Class of Service, click the New button.  By default, Courier assigns the new
Class of Service entry the next available two-digit number.
Next, enter the name associated with the new Class of Service entry (Maximum length
for name is 20 characters).
You then select...

PanaVoice Courier                                                                           Installation Manual 42
MAILBOX MAINTENANCE
MAILBOX SETUP
This section describes the procedures and functions of adding, editing or deleting
mailboxes for the particular application.  From this group of screens, you can quickly and
easily set up all mailbox criteria either one at a time, in groups, or in ranges of mailboxes.
From the Courier OutLook Bar, click the Mailboxes tab.  The following screen appears:
The...

PanaVoice Courier                                                                           Installation Manual 43 For example:
Mailbox: 100
Sequential Range: 100-125
Group: 110-125, 130, 137, 145
Separate each range by a comma (,).
REPLACE MAILBOX
This field allows you to change individual, group, and ranges of mailboxes that have
previously been defined.  Simply input the mailbox numbers, change parameters and
select Replace Existing Mailboxes.
When Replace Mailboxes is selected, Courier will replace...

PanaVoice Courier                                                                           Installation Manual 44DISPLAY PHONE
When adding a mailbox or range of mailboxes, and a display phone is associated with
each mailbox, this field should be checked.
This box is used to turn audio on and off for display telephones.  For Display phones with
API, it is not necessary to play audio when you are in your mailbox because there are
flexible function keys associated with each feature.
For telephone switch...

PanaVoice Courier                                                                           Installation Manual 45
STANDARD MAILBOX (S)
A Standard Mailbox must be associated with a real telephone extension on your
telephone system.  Typically, all telephone owners also own a mailbox, and the
extension number and mailbox number match a specific mailbox, a group of
mailboxes, or a sequential range of mailboxes.
In this case, when an outside caller dials an extension number through the
Automated Attendant,...

PanaVoice Courier                                                                           Installation Manual 463. Branching
When an application requires single digit dialing from the Automated
Attendant, an IOM is used to provide this function.  In default, all System
Greetings are associated with a default IOM number “999.”  Setting up the
digits for “999” can be accomplished in Audiotex Branching.
You may create other branching IOMs to associate with other System Greetings.
This can be accomplished...

PanaVoice Courier                                                                           Installation Manual 47
C - CHAIN FUNCTIONALITY
Courier plays the entire message recorded in the IOM and either (1) sends
the caller to the extension listed for option 0, or, (2) if nothing is listed for
option 0, says, Thank you and hangs up.  Callers cannot interrupt the
message.
Press 0 for our current CD rates, 1 to check on your account
balance, 2 if you would like information on opening a new account, or
3...

PanaVoice Courier                                                                           Installation Manual 48However, it can also give the caller a list of options, or send the caller to the zero
menu option.
In addition, a caller can transfer to another extension during the playing of
messages.  Only other internal mailbox owners can leave messages in this mailbox.
MESSAGE NOTIFICATION OPTION
Courier utilizes two different ways to notify mailbox owners that messages have been
delivered to their...

PanaVoice Courier                                                                           Installation Manual 49CREATING A GROUP MAILBOX
First, set up the Group Mailbox number that is the number of the telephone
extension that should ring when called.  In other words, if three people are sharing
extension 111, the Group Mailbox number will be 111.  It should be added as an
Information Only type mailbox.  Under the “Branching’ tab of the Group Mailbox,
enter the numbers of the member Guest extensions...