Panasonic Courier Manager Installation Manual
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PanaVoice Courier Installation Manual 20 GETTING STARTED: SOFTWARE PROGRAMMING This section will describe details and explanations regarding the Courier and DBS software programming logic to assist you in understanding the step-by-step process of programming customer applications. DBS PROGRAMMING TELEPHONE SYSTEM PROGRAMMING FOR API INTEGRATED DBS S ERIES SET THE API SLOT ASSIGNMENT. For the DBS 824: ♦ Press FF1 ♦ Dial 2# 1# 19# ♦ Enter 1 ST Extension Port # Courier voice mail is installed on For the DBS 40/72/96: ♦ Press FF1 ♦ Dial 2# 1# 20# ♦ Enter 1 ST AEC is being used followed by the # SET THE CALL FORWARD NO ANSWER TIMER ♦ Press FF1 ♦ Dial 3# 17# 4# PROGRAM THE “VOICE MAI L TONE” PARAMETER TO RETURN BUSY TO THE COURIER. ♦ Press FF1 ♦ Dial 2# 1# 21# ♦ Enter 1# ASSIGN A TERMINAL TYPE TO THE VOICE MAIL EXTENSION PORTS. ♦ Press FF3 ♦ Enter the first voice mail extension port number ♦ Dial 2# (“Tel Set Type” appears) ♦ Enter “41” as the terminal type for the first port ♦ Press Hold to go to next port number using 42-56 Note: It is imperative that all ports used be sequential.
PanaVoice Courier Installation Manual 21 PUT THE VOICEMAIL EXTENSION PORTS IN A HUNT GROUP. ♦ Dial FF4 ♦ Enter 3# (Hunt Group Number)# 1# ♦ Enter the Pilot number # ♦ Dial 0# for Terminal Hunting ♦ Press # 2 times ♦ Enter VM pilot number # as transfer extension ♦ Enter VM extension # from low to high ♦ Hit the # key after each entry SET PERMANENT FORWARDING FOR EACH EXTENSION. ♦ Press FF3 ♦ Enter the extension port number you wish to forward ♦ Dial 42# ♦ Enter the type of forwarding followed by the # ♦ Enter voicemail pilot number followed by the # sign ♦ Repeat steps for each extension PROGRAMMING THE VOICE MAIL TRANSFER KEY ON API INTEGRATED SYSTEMS. ♦ Press FF5 ♦ Enter 1st port # of the phone to be programmed ♦ Enter the FF key number to be programmed ♦ Press Conf’ Prog Auto Auto VM Pilot Number # ♦ Press ‘Hold’ to advance to the next port PROGR AM M I NG A CALL RECORD KEY ON API INTEGRATED SYSTEMS ♦ Press FF5 ♦ Enter 1st port # of the phone to be programmed ♦ Enter the FF key number to be programmed ♦ Press Conf Prog Auto FF11 VM Pilot Number, # ♦ Press ‘Hold’ to advance to the next port
PanaVoice Courier Installation Manual 22 TELEPHONE SYSTEM PROGRAMMING FOR IN-BAND INTEGRATED DBS SERIES PROGRAM THE “VOICE MAI L TONE” PARAMETER TO RETURN BUSY TO THE COURIER. ♦ Press FF1 ♦ Dial 2# 1# 21# ♦ Enter 0# ASSIGN A TERMINAL TYPE TO THE VOICE MAIL EXTENSION PORTS. ♦ Press FF3 ♦ Enter the first voice mail extension port number ♦ Dial 2# (“Tel Set Type” appears) ♦ Enter “10” as the terminal type for DB Series. (Enter “15” as the terminal type for the 824.) ♦ Press Hold to go to the next port number PUT THE VOICEMAIL EXTENSION PORTS IN A HUNT GROUP. ♦ Dial FF4 ♦ Enter 3# (Hunt Group Number)# 1# ♦ Enter the Pilot number # ♦ Dial 0# for Terminal Hunting ♦ Press # 2 times ♦ Enter the VM pilot # as the transfer extension ♦ Enter the VM extension # in order, from low to high ♦ Hit the # key after each entry SET PERMANENT FORWARDING FOR EACH EXTENSION. ♦ Press FF3 ♦ Enter the extension port number you wish to forward. ♦ Dial 42# ♦ Enter type of forwarding followed by the number 2 (or 3) ♦ Enter the VM pilot number followed by the # sign ♦ Repeat steps for each extension SET CALL FORWARD ID CODES FOR INDIVIDUAL EXTENSIONS. ♦ From a phone, hit on/off Prog Auto * ♦ Enter the extension # you forwarded to voice mail ♦ Enter # and the extension number ♦ Press Hold ♦ Repeat for each extension forwarded to VM Note: For In-Band integrated Courier voice mail, use *4 plus the extension number to light the message waiting light and *5 plus the extension number to cancel the message light. This must be done from the same port.
PanaVoice Courier Installation Manual 23
TELEPHONE SYSTEM CONFIGURATION FOR IN-BAND INTEGRATED
576 SERIES
SET EXTENSION NUMBERS FOR VOICE M AIL PORTS
♦ Press FF3
♦ Dial 0 BSSC 02 HOLD (Extension Number) BLK DOWN
♦ Repeat for each VM: extension number BLK DOWN
PROGRAM SLT VOICE MAI L CONNECTION
♦ Press FF3
♦ Dial 0 BSSC 04 06 HOLD 1 BLK DOWN
♦ Repeat for each voice mail port
SET LOOP DISCONNECT SIGNAL
♦ Press FF3
♦ Dial 0 BSSC 04 20 HOLD 1 BLK DOWN
♦ Repeat for each voice mail port
ASSIGN CLASS OF SERVICE ON EACH VOICE MAIL PORT.
♦ Press FF3
♦ Dial 0 BSSC 07 HOLD 15 BLK DOWN
♦ Repeat for each VM: extension 15 BLK DOWN
SETUP HUNT GROUP
♦ Press FF5
♦ Dial 1 (Hunt Group Number) 01 HOLD 1 HOLD
♦ Enter (pilot number for the voice mail) HOLD
♦ Enter each VM extension # (members) and hit HOLD
CALL FORWARDING PROGRAMMING
♦ Press FF8
♦ Dial 1 09 0 HOLD (Ext # to be Forwarded)
♦ HOLD (voice mail pilot number) HOLD. {For Busy}
♦ Enter the voice mail pilot number again
♦ Hit HOLD. {For No Answer}
♦ Repeat for each extension
SET CALL FORWARD ID CODES FOR ALL FORWARDED EXTENSIONS
♦ Press FF8
♦ Dial 1 05 HOLD HOLD extension number
♦ Hit HOLD # extension number HOLD
♦ Repeat for each extension forwarded to voice mail
Note: For an In-Band integrated Courier, use *41 plus the extension number to light message
lights, and to cancel message lights use *49 plus the extension number.
PanaVoice Courier Installation Manual 24 CONSIDERATIONS FOR THIRD-PARTY VOICE MAIL The Courier is capable of functioning as third party voice mail on many telephone systems. In most cases, simply choosing the appropriate PBX type on the PBX Parameter screen will configure the Courier for correct operation on that telephone system. For telephone systems not listed, simply set the Lamp On and Lamp Off Protocols and adjust the PBX parameters, if necessary. The majority of telephone systems can use the default PBX parameters at their current settings.
PanaVoice Courier Installation Manual 25 COURIER PROGRAMMING BOOTING THE APPLICATION Once the Courier & DBS physical hardware has been established, it is time to turn on the PC, and boot the application. You will notice during this boot procedure, several programs that are launching. Most of these programs will remain minimized at the bottom of the screen (to the right of the “Start” icon). Some will launch quickly, and not be minimized. The following programs will launch during the boot procedure: • Windows • PC Anywhere • Voice Card Drivers • Choose API Integrated or In-Band • Service Overlord • Winsock Overlord Broadcast • Serial Overlord • Courier Engine Note: During the boot procedure, do not attempt to minimize, close, expand, etc. any program that is launching. The boot procedure will be completed when the final program (Courier Engine Ver. xxx) appears in lower task bar at the far right. The following boot sequence will load when the system is powered on: Note: Only Sequence 1 and 2 are different on the Courier UMS. The remaining Sequence steps are the same for all units. 1. Basic hard drive initialization Courier and Courier Plus Hard drive initialization will take approximately 20 seconds. Here you will recognize basic text over a black background. Courier UMS Courier NT start up screen will appear prompting the user to select either NT 4.0 or NT 4.0 VGA. There is no need to make an entry. NT 4.0 will automatically load after 4 seconds. 2. OPERATING SYSTEM LOADS Courier and Courier Plus The next program to boot is the Windows O/S. During this procedure, the Windows 98 banner will appear, and last for approximately 15 seconds. Courier UMS OS Loader text flashes very quickly and then NT 4.0 loads for 20 seconds. During this time you will see the operating system version and service version
PanaVoice Courier Installation Manual 26 3. Windows 98 Banner The next program to boot is the Windows O/S. During this procedure, the Windows 98 banner will appear, and last for approximately 15 seconds. 4. Windows Desktop The screen will then change to the desktop background, and will show the cursor arrow and hourglass icon. After approximately 10 seconds, the Login and Password are automatically entered for you and you will see 2 programs launching simultaneously. These programs, PC Anywhere and the Voice Card Driver, will boot very quickly. These two programs will not appear on the task bar when they are finished. 5. Choose API Integrated or In-Band The system will stop at this point and ask you to choose between API Integration (API card installed in DBS), or In-Band Integration (DBS system without API card). When you click YES or NO to this prompt, the Courier is configured appropriately. Note: If the Courier is activated in API mode, it will expect the API link to be present at all times. If the link is not present, the Courier will deactivate and reactivate itself approximately every three minutes in an effort to re-establish the link. For this reason, if you wish to do setup work on a Courier that will be integrated but is not currently connected to the API link, you should activate the Courier in non-API mode so that setup can be completed. The mode can then be changed to API when the system is properly connected to the DBS switch. Note: Call Forwarding cannot be utilized with In-band Integration. This boot process for non-API integrated systems is identical to the process as described above; only the Serial Overlord will not load this time because there is no API integration in this case. How to Change Selected Mode If it is necessary to change the selected mode, (after the entire booting procedure has been completed), follow the procedure below: ♦ Expand the Service Overlord, and exit. Once the programs have been stopped, ♦ Go to Windows Explorer Program and double click the Folder: ‘ata’. Once you have found a file within this folder called ♦ INTEGRATED.TXT, highlight it, and then delete it. Once the file has been deleted, reinitiate the boot up procedure. Note: You can initiate the start up of the Service Overlord, Winsock Overlord, and Courier Engine at this point by clicking the ‘Voice Server Startup’ icon. On a Windows 98 machine, this icon is in the Quick Launch tray just to the right of the Start button. On a Windows NT machine, it appears on the Windows desktop.
PanaVoice Courier Installation Manual 27 6. Service Overlord The Service Overlord icon appears on the task bar to the right of the Windows “Start” button. The Service Overlord is basically a control panel used to Stop, Start, or Hide the tasks of the Courier voice processing application. Should you need to shut down the Courier system, you should press the ‘Stop’ button on the Service Overlord to do so. You can either select ‘Stop’ to close the other components and leave the Service Overlord running, or you can simply press ‘Exit’ to stop all components and also exit the Service Overlord. Pressing the ‘Hide’ button will remove the Courier voice system tasks from the task bar even though they are still running. The Service Overlord screen tells you that the Courier is operating in either Integrated or In-Band mode. This program does not load. The Service Overlord icon simply appears on the task bar to the right of the Windows “Start” button. Note: Always minimize the Window when you have finished. Clicking the “X” will shut down the program. 7. Winsock Overlord The next program to load is the Winsock Overlord. This program supervises the communication between various Courier components. Courier uses Windows ‘Winsock’ connections for its data transfer between programs. It takes about 5 seconds to load this program. When this program is complete, the Winsock Overlord icon will remain on the task bar.
PanaVoice Courier Installation Manual 28 8. Serial Overlord The Serial Overlord will take about 5 seconds to load. This program is the serial connection between the DBS API and the Courier. This program supervises the communications between the Courier and the API link to the telephone switch system. This program will only be operating when the Courier is functioning in API integrated mode. You will find this application handy during the troubleshooting process to determine if the serial link data is being sent and received. When this program is complete, the Serial Overlord icon will remain on the task bar. Note: Always minimize the Window when you have finished. Clicking the “X” will shut down the program. 9. Courier Engine The Courier Engine is the voice processing application. An icon will appear at the far right of the task bar, and will read: Courier Engine The Windows task bar will have the following icons appearing:
PanaVoice Courier Installation Manual 29As the Courier Engine screen activates, critical errors may be denoted on a flashing red screen. Things such as not having the security key attached, a non-approved voice board, no system greeting selected, etc. can cause these critical errors to appear. Normally, there is no error message and after a brief period, the Courier system is ready to answer calls. The following screen will appear: You will notice the critical system version numbers listed at the top left of the Courier Engine screen. The security key serial number is also listed here. These items may be needed for support purposes or when upgrading your Courier system. At the bottom left of the screen are Week To Date and Month To Date system statistics. By clicking the appropriate MTD or WTD button, you can see Calls received, notification calls placed, incoming fax calls, calls dropped to the operator, and number of times all ports were busy. Note: At this point, all of the appropriate programs have been successfully loaded and the Courier is now ready to process calls. RECAP: ♦ The Service Overlord is the tool used to start and stop the Courier voice processing application. ♦ The Serial Overlord icon is used most often for viewing serial link packet information. ♦ The Winsock Overlord is seldom displayed. ♦ The Courier Engine splash screen will normally be running on the system. You can view these programs at any time. However, remember to MINIMIZE THE APPLICATION WHEN EXITING, as opposed to clicking the “X” at the upper right hand corner. Clicking the “X” will shut down the program, which is not what you want to accomplish.