Panasonic Courier Manager Installation Manual

							PanaVoice Courier                                                                           Installation Manual 90 Example: Message Center Traffic (For all ports) Summary Report
Created  09/24/95 At  00:05:43
From 09/17/95 at 00:00:00 To 09/23/95 at 23:59:59
For Ports 1 to 2
Message Center Traffic (For all ports)
Number Messages Left 29
Number Messages Retrieved 27
Ave Seconds per Message 36
EXTENSION REPORT
The extension report is a summary, by mailbox extension, of all the activity that occurred.
The previous reports presented an aggregate of all possible selections. The Extension
Report shows how this is distributed by extension number.  The categories, such as
Direct Dial, Menu Option, etc. are the same as above.
MENU REPORT
This report gives you the number of calls that reached a particular extension by any
menu choice. 
						

							PanaVoice Courier                                                                           Installation Manual 91
UTILITIES
PURGE OLD MESSAGES
When your Courier system has less than 10% free disk space, old messages should be
purged from the system.  Using this option overrides the Message Retention parameter
(See Voice Mail Parameters for more details).
From the Courier OutLook Bar, under the Utilities tab, click the Purge Old Messages
icon.  The following screen appears:
HOW MANY DAYS OLD SHOULD THE MESSAGES BE BEFORE
THEY ARE DELETED?
This field allows you to define the “age” of messages that you wish to delete from the
system.
PURGE STATUS
The screen shows the message deleted including the associated mailbox, if it was
delivered internally from another subscriber, and when the message was recorded.
NUMBER DELETED
The screen shows the number of messages deleted during this particular deletion
procedure.
BYTES DELETED
The screen shows the number of bytes that have been deleted during this particular
deletion procedure.
CLEAR STATUS
Clears the Purge Status information.  Purge messages until you are satisfied there is
enough room on the hard drive. 
						

							PanaVoice Courier                                                                           Installation Manual 92
DISTRIBUTION LISTS
The Courier can send messages to groups of mailbox users through the use of
Distribution lists.  A Distribution list is a group of mailboxes that can be defined by
category (i.e.: Sales Department).
Once a distribution list has been created, users can send a message to all of the
members in a particular Distribution list by directing their message to the list number.
Each user can create Distribution lists at the telephone level.
This report will allow the System Administrator to view each list and see which members
have received the messages (Date & Time), and who has yet to receive them.  This
status report can be printed and given to the sender of the message.
The System Administrator can also create the names of new distribution lists that the
mailbox owners can then pick and use at the telephone level.
DISTRIBUTION LIST MAINTENANCE
From the Courier OutLook Bar, under the Distribution Lists tab, click the Maintenance
icon.  The following screen appears:
SELECT THE MAILBOX NUMBER
Enter the mailbox number of the distribution list sender you would like to check the status
of.
SELECT THE LIST NUMBER
Mailbox owners can have multiple lists. This field enables you to select a specific list for
the specific sender you are trying to check distribution status.
DATE
Once a specific list has been selected the Date that the message was sent will be
displayed in this field. 
						

							PanaVoice Courier                                                                           Installation Manual 93TIME
Once a specific list has been selected the Time that the message was sent will be
displayed in this field.
DELIVERED
This column will list the mailbox users within the distribution list that have reviewed the
message.
TO BE DELIVERED
This column will list the mailbox users within the distribution list that have not reviewed
their message yet.
DESCRIPTIONS
From the Courier OutLook Bar, under the Distribution Lists tab, click the Descriptions
icon.  The following screen appears:
DESCRIPTION TEXT
The Courier system contains 64 descriptions, which may be assigned to both
System and User distribution lists.  On the Descriptions screen, you may make
changes to any of the 64 names so that any mailbox owner may use them.
Names may not be added or deleted
; they may only be changed. To change an
existing name, highlight the name in the ‘Descriptions’ window.  Type in the new
description into the ‘Description Text’ field at the bottom of the screen and press the
Apply button.  This change is now saved and available for use.
This feature is available only when using display phones with API integration.  These
names are available for selection by mailbox users when creating a Distribution List from
a display telephone. 
						

							PanaVoice Courier                                                                           Installation Manual 94
PARAMETERS
These Parameters are used to detail various capabilities of the system to meet with the
customer’s particular applications.  Default settings have been pre-defined for all
Parameters, based on those most commonly used.   All settings may be changed at
installation.
SYSTEM PARAMETERS
System Parameters are used to identify system wide functions that will apply to an
application.
From the Courier OutLook Bar, under the Parameters Tab, click the System icon.  The
following menu appears:
MAILBOX NUMBER DIGIT LENGTH – DEFAULT: 3
Enter the appropriate number to set the Mailbox digit numbers from 2 to 5 digits.  All
Mailboxes must be the same length.  The number of digits used for the telephone
extensions must mirror the number of digits used for the mailboxes.
TIMES TO RING AN EXTENSION – DEFAULT: 4
Enter the number of times Courier will ring a telephone extension before determining
there is no answer.  This function is used for the Monitoring feature.  Enter anywhere
from 1 to 9 rings by typing in the number or click the left and right arrow to increment one
ring at a time.
Note:  If Release on Ring has been set to Yes in the mailbox Class of Service, it will take priority
over this entry. 
						

							PanaVoice Courier                                                                           Installation Manual 95NUMBER OF RINGS BEFORE ANSWER – DEFAULT: 1
This entry determines the amount of rings the system allows before it answers calls from
the outside, as well as intercom calls.  Enter anywhere from 1 to 9 rings by typing in the
number or you can click the left and right arrow to increment one ring at a time.
INTER DIGIT DELAY – DEFAULT: 4
This is the amount of time in seconds that the Courier waits between digits to determine
whether the digit or digits dialed are valid.  Enter anywhere from 1 to 9 seconds by typing
in the number or you can click the left and right arrow to increment one second at a time.
Note:  If a Prefix Before Extension or Translation has been chosen, this field is not relevant.
For example, there may be applications where one-digit dialing is desired for branching
purposes, and one of the digits matches the extension number plan.  In this case, the
system must interpret the digit dialed and wait to see if the caller continues to enter digits
to complete an extension number, or if the caller actually stops at 1 digit.
Under most circumstances, it is recommended to use distinct translation digits, and not
to use the first digit of your extension number plan.  By doing so, you will avoid having to
interpret dialing.
OFF HOOK DELAY INCREMENTS – DEFAULT: 50
This parameter defines the amount of time between the end of a ring and the voice
board delivering a voice path.  This parameter will seldom have to change from its
default of 50 (1/2 of a second).  For example, this parameter is typically adjusted when it
is confirmed that the Courier is missing the first digit of a call forward I.D. digit.  Enter
from 0 to 100 by typing in the number or you can click the left and right arrow to
increment in 1/100-second increments.
DROP CALL IF BREAK IN LOOP CURRENT – DEFAULT:  YES
By checking this box, Courier is able to detect when a caller hangs up during the System
Greeting (system sees a drop in loop current either from the telephone system or the
Central Office line).
Note:  The telephone system must provide a disconnect signal. 
						

							PanaVoice Courier                                                                           Installation Manual 96DROP CALL IF DIAL TONE – DEFAULT:  YES
By checking this box, Courier will monitor activity during the System Greeting.  If an
incoming caller hangs up during the System Greeting, Courier terminates the call after 6
seconds of continuous dial tone.
PASSWORD LENGTH 4-9 OR V FOR VARIABLE – DEFAULT: 4
This password field is to set the length of passwords. The password length can be set
from 4 to 9 digits, or it can be a (V)ariable length defined by each end user.
Note:  When variable length passwords are used, the Courier listens for a pound sign (#) to
indicate the end of the password.  If a pound sign (#) is not entered, the system ignores the
password entered, times out and disconnects the caller.
SYSTEM MASTER PASSWORD – DEFAULT: 1111
The System Master Password is the main password to access all Courier programming
functions.  The number of digits is defined in the password length field described above.
The default System Master Password is 1111.  To ensure confidentiality, Courier
displays stars (****) as you enter the password.  The Master System Password should be
a confidential number, known only by the System Administrator and a secondary
Administrator.  It is required to:

  Display Couriers main menu.

 Override Mailbox passwords.

  Set up and use System Distribution lists.

 Update Information Only Mailboxes.

  Operate the system keyboard.

 Record System Greetings.

 Record Pre-System Greeting

 Record System Prompts

 Record Broadcast Messages
LEAVE A MESSAGE PREFIX 1-9, * OR # - DEFAULT:  #
This is a 1-character system wide code that callers can dial during a greeting to skip
directly to leaving a message.  Acceptable characters are 1-9, * or #.
Note: In default, the # is reserved to enable callers to bypass call transfer to an extension, and go
directly to the mailbox owners greeting (Override Prefix).  The * sign is reserved for callers to
enter the Voice Processing system from the outside as subscribers to access their mailbox.
These functions can be swapped. 
						

							PanaVoice Courier                                                                           Installation Manual 97MAINTENANCE SHUTDOWN TIME – DEFAULT: 0005
Courier must shut down daily for reorganization, maintenance, and updating. A 3.5 inch
floppy should reside in the floppy at all times.  During maintenance, the data files are
written to a floppy for daily backup. This maintenance should be scheduled at a time
when calls are not coming in to Courier.  Enter this time by using military format
(00:01through 23:59) The default shutdown time is 00:05 or 12:05 am.
PILOT EXTENSION NUMBER – DEFAULT:  500
There is a default pilot extension number for the DBS of 500.  If your pilot number is
different, change it here.  This hunt group number is only needed when using API
Integration.
NAME ENTRY ORDER – DEFAULT:  LAST NAME
Click the drop down arrow and choose between Last Name, First Name, or Either Name.
Changing this setting will change the prompt played when a caller presses the Name
Entry Prefix key on the telephone.  Names should be entered into the Name Directory in
this order. 
						

							PanaVoice Courier                                                                           Installation Manual 98
AUTOMATED ATTENDANT PARAMETERS
The Automated Attendant Parameters Section is used to define the various options for
the system’s Automated Attendant functions.  In default, the Automated Attendant plays
the greeting and accepts digits for extension number dialing.  If you wish to use
Branching (one digit dialing), you will need to set other options (see Audiotex/Branching
Section).
The Courier can utilize a monitoring function, which is set in Mailbox Maintenance, to
allow the Auto Attendant to call telephone extensions and determine their state (busy or
no answer) prior to transferring the call.  If the extension is busy or does not answer, the
Auto Attendant will either provide the outside caller with options or send them directly to
leave a message.  Selecting no monitoring means that the Auto Attendant will blind
transfer calls.  Typically, API integrated systems use the ‘Monitor’ function.  In-
Band integrated systems do not.
From the Courier OutLook Bar, under the Parameters Tab, click the Auto Attendant icon.
The following menu appears:
SECONDS TO WAIT BEFORE DROPPING TO OPERATOR –
DEFAULT: 5
This field is used to assign the number of seconds (2 to 15 seconds) the Courier waits to
detect digits after the main greeting has been played. If no digits are dialed and the timer
expires, the Courier will transfer the caller to the  “System Greeting Drop Mailbox”
defined in the System Greeting Maintenance Parameters.
Note: If there is no System Greeting Drop Mailbox defined, the Courier will look at the Operator
Drop Mailbox. If neither is defined, the Courier will let the caller know that the operator is not
available and will instruct the caller to call back at a later time. 
						

							PanaVoice Courier                                                                           Installation Manual 99PREFIX BEFORE EXTENSION, TRANSLATION, OR NONE –
DEFAULT: NONE
Click the appropriate circle to define if a dialed prefix digit is required for either an
extension entry, or a translation entry or no prefix at all. This prefix setting is only used if
Translation Numbers are utilized.
For example if a caller’s intention is to dial 1 for “Sales” during the System Greeting, and
the extension/mailbox numbering plan also begins with the digit 1, the Courier will wait
for the Inter Digit Delay Timer (described above) to expire. Then it will look at the
associated Information Only Mailbox branching structure, interpret the digit 1, and send
the caller to “Sales” (either to an extension, a voice mailbox, or another IOM).
By using the Prefix Before Dialing option in this case, the caller will enter the digit “9” for
example, before the digit 1 for “Sales” (dial “91”), and the Courier will immediately
transfer to “Sales” without having to wait for the Inter Digit Delay Timer to expire.
Note:  If the application calls for 1 digit dialing more so than extension dialing, then use the Prefix
Before Dialing for extension numbers.  Likewise, if the system is designed for more extension
number dialing, then use the Prefix Before Dialing for the translation purpose.
TRANSLATION/EXTENSION NUMBER PREFIX – DEFAULT:
(BLANK)
This field defines the prefix digit to be used for either the extension or translation number
depending on what has been chosen in the previous field. Enter any digit number from 1
to 9 by typing in the number or you can click the left and right arrow to increment one
digit at a time.
To avoid number conflicts, make sure that the Prefix number is different from the:
•  Audiotex Branching Numbering Plan, the
•  Override Prefix, and
• Name Entry Prefix parameters.
DIGIT TO ACCESS NAME ENTRY CALL ROUTING – DEFAULT: 8
This field identifies the digit to be used for dial by name directory applications.  Enter any
digit number from 1 to 9 by typing in the number or you can click the left and right arrow
to increment one digit at a time.
The Name Entry Prefix must be different from the:
•  Audiotex Branching Numbering Plan, the
•  Override Prefix, and the
•  Extension/Translation Prefix number.
Note:  You cannot have any Mailboxes that begin with the Name Entry Prefix.