Panasonic Courier Manager Installation Manual

							PanaVoice Courier                                                                           Installation Manual 30
OPENING COURIER UI & LOGIN
The next step is to open the Courier User Interface (UI), which is a separate application
used for programming the system.  The UI is Windows based, and is extremely easy and
efficient to program.
There are two ways to execute the UI.  You can:
♦  Click on the Courier UI shortcut, which is the telephone icon to the right of the
Windows Start button.
On a Windows 98 machine, this icon is in the Quick Launch tray just to the right of
the Start button.  On a Windows NT machine, it appears on the Windows desktop.
You can also:
♦ Click on Start,
♦ Then Programs,
♦  Then Panasonic Courier,
♦  Then Courier Start Up.
In either case, the Courier Loading screen will appear to launch the program. 
						

							PanaVoice Courier                                                                           Installation Manual 31
LOGIN
Once the Courier UI is up,
♦ Click on Courier, then click on Login.
At this point, Courier will appear as the User Name.
♦  Enter 1111 as the default password.
From the Toolbar left mouse click on Courier and then Login.
Courier will then ask for a Password.
Courier’s default Password is 1111.
Courier’s default name is Courier.
When the proper password is given, Courier will allow editing of the system.
To change the Password, see System Master Password in the System Parameters
menu. 
						

							PanaVoice Courier                                                                           Installation Manual 32
PORTS
The Port screen displays Courier’s current port activity.  The current State number along
with its description, are provided.
From the Courier OutLook Bar, under the Ports tab, click the Port Display icon to view
the current Port status.  The following screen appears:
CONFIRM COURIER ANSWERS TELEPHONE
Now that the Courier system has successfully booted, and is connected to the telephone
system, a call should be placed to the Courier to verify it’s basic operation.  Call any of
the station numbers assigned to Courier and ensure that the system will answer the
telephone.
If the Courier is API integrated and the test call is unsuccessful, verify all of the station
and API programming on the telephone switch.  This is the most common problem when
API integrated systems do not answer.
If programming appears correct and the system still does not answer, please refer to the
“Initial System Troubleshooting” section for assistance in problem resolution.
See the appropriate flow chart, identified as NON-API SETUP AND TEST ROUTINE or
API SETUP AND TEST ROUTINE in the Table of Contents, to confirm the operation of
the Courier System, DBS programming, and wiring connections.
HELP FILE ACCESS
Context-sensitive on-line Help Files are accessible from any point in the User Interface
by pressing the F1 key on the Courier system’s keyboard.
In addition, Help Files are available regarding the many other aspects of the Courier
system, including System Administrator functions and User options.
  
						

							PanaVoice Courier                                                                           Installation Manual 33
COURIER BASIC SET-UP INTERFACE
Frequently used values or settings have been pre-defined as “default settings” for the
majority of parameters requiring an entry.  If necessary, these settings can be easily
changed to reflect the site requirements of the user.
However, there are some settings that must be entered on site, as well as the recording
of custom System Greetings.  The following list is designed to guide you through the
customization of your Courier system, in a logical progression.
BASIC SET-UP ITEMS
To get started quickly, the following steps can be taken to handle the bulk of
programming.  Once these elements have been completed, your system is ready to go.
1. System Parameters
a. Pilot Number
b.  Number of Digits in Mailbox Number
c.  Times to Ring an Extension
d.  Time of Day for Maintenance Shutdown
e. Password Length
f. System Master Password
g. Name Entry Order
2. Voice Mail Parameters
a. Lamp On Protocol
b. Lamp Off Protocol
3. PBX Parameters
a. PBX Type
b.  Outside Line Prefix
4. Port Specific Parameters
a. Message Notification
5. Mailboxes
a.  Global Class of Service
b. Mailbox Maintenance
c. Browse
6. Name Directory
7. System Greetings
a. System Greetings Set-Up
b. Recording System Greetings
c.  Current Default System Greeting
d.  Message Description (System Greeting Name)
e.  Extension (Extension calls will transfer to when pressing ‘0’ or making
no entry.)
f.  Audiotex Entry (Information Only Mailbox number if other than IOM
999.)
g.  Fax Extension number
h. System Greeting Schedules
8. Audiotex Lists
a. Maintenance/Branching (One-Digit Dialing) 
						

							PanaVoice Courier                                                                           Installation Manual 34
SYSTEM PARAMETERS
Frequently used values or settings have been pre-defined as “default settings” for
the majority of parameters.  Depending upon the application, these parameter
settings may have to be changed from their default values.
The following list is designed to guide you through the customization of your Courier
system parameters.
On the Courier OutLook Bar, click the Parameters Tab, and then click the System
icon.  The view will expand to show System Parameters.
A.  PILOT NUMBER – DEFAULT: 500 - SEE SYSTEM PARAMETERS.
Enter the voice mail pilot extension number.  This is needed only for API integrated
systems.  If using a value other than 500, enter the correct pilot number here.
B.  NUMBER OF DIGITS IN MAILBOX NUMBER – DEFAULT: 3 - SEE SYSTEM
PARAMETERS.
Enter the number of digits making up a Mailbox Number.  Set from 2 to 5 digits.  All
Mailboxes must be the same length, and must mirror the number of digits used for
telephone extension numbers.
C.  TIMES TO RING AN EXTENSION – DEFAULT: 4 - SEE SYSTEM PARAMETERS.
Enter the number of times Courier will ring a telephone extension before determining
there is no answer.  This function is used for the Monitoring feature.  Enter 1 to 9
rings.  This value takes effect on any extension that does not have a specific number
of rings assigned in mailbox maintenance.
D.  TIME OF DAY F OR MAINTENANCE SHUTDOWN - DEFAULT: 0005 - SEE SYSTEM
PARAMETERS
Enter the time, in military format; Courier is to shut down daily for maintenance. This
should be a time when calls are not coming in to Courier.  A 3.5-inch floppy should
reside in the floppy at all times.  During maintenance, the data files are written to a
floppy for daily backup.  The default shutdown time is 00:05 (12:05 a.m.).
E.  PASSWORD LENGTH 4-9 OR V FOR VARI ABLE – DEFAULT: 4 - SEE SYSTEM
PARAMETERS
Enter the length of passwords for individual mailbox owners.  The password length
can be set from 4 to 9 digits, or  (V)ariable length.
Note:  When variable length passwords are used, Courier listens for a pound sign (#) to
indicate the end of the password.
F.  SYSTEM MAS TE R PASSWORD  – DEFAULT: 1111 - SEE SYSTEM PARAMETERS
The System Master Password is the main password to access all Courier
programming functions.
G.  NAM E  ENTRY ORDER – DEFAULT: (LAS T NAM E) - SEE SYSTEM PARAMETERS.
Select First Name, Last Name, or Either Name as preferred.  This selects the prompt
that is played when the name entry prefix key is pressed.  Names should be entered
into the Name Directory in the order that matches this setting. 
						

							PanaVoice Courier                                                                           Installation Manual 35
VOICE MAIL PARAMETERS
LAMP ON PROTOCOL – DEFAULT: (BLANK)
This field defines the DTMF sequence used to turn on a message-waiting light at the
extension, when a new message is to be delivered. (e.g.: *4X would be used for DBS
824, 40 72 and 96 systems)
Note:  The field under Add Mailboxes, which determines the message notification method, must
be set to Light in order for these Protocols to work.
Note:  These Lamp Protocol fields are not relevant when using API integration.
LAMP OFF PROTOCOL – DEFAULT: (BLANK)
This field defines the DTMF sequence used to turn off a message-waiting light.  (e.g.:
*5X would be used for DBS 824,40 72 and 96 systems.)
Note:  The field under Add Mailboxes, which determines the message notification method, must
be set to Light in order for these Protocols to work.
Note: These Lamp Protocol fields are not relevant when using API integration.
PBX PARAMETERS
On the Courier OutLook Bar, under the Parameters Tab, click the PBX icon.  The
view will expand to show PBX Parameters.
A.  OUTSIDE LINE PREFIX  - SEE PBX PARAMETERS
Enter the number required to access an outside line.  Begin and end the required
digits with a comma for a one second pause (e.g.   ,9,). 
						

							PanaVoice Courier                                                                           Installation Manual 36
PORT SPECIFIC PARAMETERS
On the Courier OutLook Bar, under the Parameters Tab, click the Port Specific icon.
The view will expand to show Channel Specific Parameters.
A.  MESSAGE NOTIFICATION – SEE PORT SPECIFIC PARAMETERS
The first port(s) on the Courier system are generally reserved for incoming calls only.
The last port(s) are the only ones that should be used for notification functions,
which include out-dialing for pager notification, lighting message waiting lights, or
message notification.  This reduces the likelihood of ‘glare’ or collisions with
incoming calls.
UNRESTRICTED
Courier uses this port for message notification, to light message waiting lights,
and to forward messages.
PAGER NOTIFICATION
Courier uses this port for Pager/Call notification only.  Not commonly used.
LIGHTS ONLY
Courier uses this port to light message waiting lights only.  Not commonly used.
NO OUTBOUND CALLS
This port is reserved for incoming calls only.   No message notification calls are
made on this port. 
						

							PanaVoice Courier                                                                           Installation Manual 37
MAILBOXES
GLOBAL CLASS OF SERVICE
Review the two default classes and determine if any additional need to be created.
A Global Class of Service (COS) is used to create unique mailbox definitions, in order to
set up individual or multiple Mailboxes.
A COS is established based on each combination of parameters defined.   Global COS
has priority over any System Parameters.
Note:  Changing the attributes of an existing COS, will change the attributes of mailboxes having
the COS.
There are 2 predefined COS for quick and easy programming:
1.  01 Unrestricted:  This COS allows most of the 13 features to be used.  The use of
COS 01 requires the use of a port.  When using the Mailbox Builder, COS 01 is used
as the default.
2.  02 General Office:  This COS allows access to the System Distribution list,
Branching, Message Forwarding, and Call Screening.  All other features are not
allowed.
Up to 99 unique Classes of Services may be defined and numbered (01 through 99)
under Global COS.
Custom Mailbox Setup, numbered 00, is only associated with an individual mailbox,
defined under Mailbox Maintenance and, is used to set up all other types of Mailboxes
(Attendant Only, Information Only, Guest, Play Only, and Query Only).
In Class of Service, a drop mailbox may be defined for callers who reach your personal
greeting and dial zero.  This allows you to set up different operators for each department,
if needed.
From the Courier OutLook Bar, under the Maiboxes tab, click the Global COS icon.  The
following menu appears: 
						

							PanaVoice Courier                                                                           Installation Manual 38 Mailbox parameters are defined based on the following criteria:
OPERATOR DROP MAILBOX
When a caller has reached a mailbox owners personal greeting and they dial the digit
“0”, this is the mailbox they will be transferred to.  Depending on the type of mailbox, the
Courier will dial the extension the mailbox is associated with and then follow whatever
instruction is set for that specific mailbox.
This application is great for selecting different Drop Operator mailboxes for different
departments within the same company.
PURGE NEW MESSAGES
This is the number of days the system will hold a new message before it is automatically
deleted.  A message is considered NEW if the mailbox owner has never listened it to.
Note: A message is also considered new if you listen to a message for the first time and do not
save it or delete it.
PURGE OLD MESSAGES
This is the number of days the system will hold a message before it is automatically
deleted.  A message is considered old after listening to a message for the first time and
then saving it.
ACCESS SYSTEM DISTRIBUTION LIST
This field allows the user to have the ability to use the System Distribution Lists.  The
System Distribution Lists provide a method by which a user can record a message and
send it to every mailbox in the Distribution List.   The actual name of the Distribution List
is programmed under the Distribution List description parameter.  At the telephone level
the user can then set the mailboxes that he or she would like to make a part of the list.
BRANCHING
Allows the mailbox owner to use Branching within the mailbox.  When a caller hears the
mailbox greeting, they are allowed to select other dialing options (0-9) defined by the
mailbox owner.
Note: If the Operator Drop Mailbox defined above is designated, the Branch 0 digit will have the
same designation. 
						

							PanaVoice Courier                                                                           Installation Manual 39MESSAGE FORWARDING
Allows a mailbox owner to forward messages to another mailbox.  This is set through the
individual mailbox, which can be accessed at any telephone.
CALL SCREENING
If this box is checked, it allows the mailbox owner to turn Call Screening on or off at the
user level.  If the user activates Call Screening, Courier will ask the caller their name and
play it to the mailbox owner, allowing the owner the option of sending the caller to voice
mail instead of accepting the call.
CALL QUEUING
This feature allows the mailbox owner to place incoming calls into a holding ‘queue’,
while on a prior call.  Callers are notified as to their position in the Queue.  Queuing not
to be utilized if Call Forwarding is active.
CALL RECORD
This feature enables the user to press a call record key on their telephone to start
recording their telephone conversation.  The recorded message will then be saved as a
new message.  When this feature is activated, both parties can hear an optional Call
Record Warning tone.
Note: If this box is checked the Call Record Notify box will automatically be enabled, giving the
user the ability to utilize the Call Record feature described above.
CALL RECORD NOTIFY
Checking this box will sound a warning tone that can be heard by both parties when the
Call Record feature is activated.