Panasonic Courier Manager Installation Manual
Have a look at the manual Panasonic Courier Manager Installation Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 10737 Panasonic manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
PanaVoice Courier Installation Manual 130 API SETUP AND TEST ROUTINE Power Up Courier Will system be API Integrated Passes Power Up Sequence Program the DBS API then Program the Hunt Group Connect Each Port Sequentially See non-API Troubleshooting Flow Chart Yes PanaVOICE Courier Series API Initialization Setup and Test Routine No Properly power down Courier and reseat the PC cards and power up the unit again.Passes Power Up Sequence Call Technical Support No No Yes Yes Does the Courier Answer Dial the First Port Is Audio Present Dial the Next Port in Sequence Are Ports Sequentially Wired Start the Courier UI Yes Is Hunt Group Correctly Programmed Correct Program Does Overload Display Integrated Is API Correctly Programmed No Yes No No No Yes Does Overload Show Courier Sending API Data No Yes Does Overload Show Courier Receiving API Data Yes No Is Hardware and API Program Correct Yes Correct the Problem Properly Power Down Then Repower Up the Courier Have All Ports Been Tested Rewire the Ports Call Tech Supp Yes YesYes No No Yes No
PanaVoice Courier Installation Manual 131 PCANYWHERE Each Courier comes installed with PCAnywhere. The host version loads at boot time, and runs in the background all the time, waiting on a call. Technical support may need to use this connection to help solve any problems in the field. Only Plug Analog Phone Connections Into the Modem. There are support accounts set up within PCAnywhere. W hen logging into the machine, use Dealer for the login, and Courier for the password. Remote maintenance may be done from this connection, and in future releases of Courier machines, remote maintenance of the Panasonic switch is planned, using DBS Manager and/or PCAS. Depending on the connection speed, there may be some lag time or slow response time between the machines. Be patient or you could have numerous windows open by clicking too many places too quickly.
PanaVoice Courier Installation Manual 132 RHETOREX ACCUCALL PLUS FOR WINDOWS PURPOSE OF ACCUCALL PLUS FOR WINDOWS AccuCall Plus for Windows is a utility program, which analyzes call progress tones in order to create Tone Definitions that can be used to recognize them. The ability to recognize a specific tone on the phone line is called Call Progress Monitoring, or CPM. Rhetorex telephony boards support CPM under the control of a telephony software application, an ability called Programmable Call Progress Monitoring, or PCPM. The Tone Definitions created by AccuCall Plus for Windows are stored in a file called a PCPM table. Since a telephony application usually needs to distinguish between several call progress tones, a PCPM table typically holds several Tone Definitions. In addition to Tone Definitions, every PCPM table also includes Filter Definitions, Filter Parameters and PCPM Parameters. These settings are used to adjust PCPM performance. USING ACCUCALL PLUS FOR WINDOWS The features of AccuCall Plus for Windows are used to modify the active PCPM table. In order to use these features, you must first either create a new PCPM table or load an existing PCPM table using the New and Open commands from the File menu. The information stored in the PCPM table is presented in three windows: Tones, Filters and PCPM Parameters. These windows can be arranged and displayed using the options in the View and Window menus. The Tones, Filters and PCPM Parameters windows allow you to modify the PCPM table manually. The Tools menu provides two tools that modify the PCPM table automatically: Learn New Tone and Test. When the PCPM table is created and tested, it is saved to a file using the Save or Save As options from the File menu. LEARN NEW TONE COMMAND (TOOLS MENU) Use this command to automatically analyze a call progress tone and add its definition to the active PCPM table. Learn New Tone dials the phone number then analyzes the frequencies and cadence of any call progress tone present on the phone line. Once analysis is complete, Learn New Tone adds a Tone Definition for the signal to the PCPM table. Specify a Phone Number and Minimum Cycles in the Learn New Tone dialog box then press Start to begin call progress analysis. The Learning... dialog box shows the detected as the tone is analyzed. When the analysis is complete, press Add Tone to add the Tone Definition to the PCPM table.
PanaVoice Courier Installation Manual 133 LEARN NEW TONE DIALOG BOX The following options allow you to specify how a new tone will be learned: Phone Number Specifies the number to dial to generate the tone you want AccuCall Plus to learn. The number can include digits (0 - 9, A - D, #) and dialing tokens, up to 50 characters in length. Dialing Token Description w Waits for dial tone before dialing , (comma) Causes the dialing to pause for two seconds * Dials the standard R1 KP digit T Causes subsequent digits to be dialed as DTMF M Causes subsequent digits to be dialed as MF Wait for Dial tone Specifies whether to detect dial tone before proceeding to dial. Minimum Cycles Specifies the number of times Learn repeats the cadence analysis while learning the tone. Align Frequency Specifies whether detected frequencies should be aligned with filters already defined in the Filters window. Scan High Frequency Specifies whether to limit frequency analysis to 800 Hz and higher during Learn. This type of frequency analysis is faster than scanning the full frequency range. Use this option if Learn cannot define a tone because the cadence is too short for a complete analysis. Quick Scan Quick scan performs frequency analysis twice as fast as normal scan, but is not as accurate. Use this option if Learn cannot define a tone because the cadence is too short for a complete analysis. Set Minimum Cycles to 0 to use this option. LEARNING…DIALOG BOX This dialog box reports the progress of the current Learn New Tone operation. The frequencies detected while learning are reported in the Frequency1 and Frequency2 fields. The cadences detected while learning are reported in the Cadence Detected scroll box. Click the Stop button to abort the Learn New Tone operation and return to the Learn New Tone dialog box. After the Learn New Tone operation is complete, click the Add Tone button to add the new Tone Definition to the current PCPM table, or click the Close button to discard the results of the Learn New Tone operation. If you click Add Tone, the Edit Tone dialog is displayed with the learned values. Enter a Tone Name and PCPM code, then click OK to store the Tone Definition.
PanaVoice Courier Installation Manual 134 APPENDIX 1 – AUDIOTEX MAINTENANCE WORKSHEET The following is a copy of the Audiotex Maintenance Worksheet to use in setting up (or changing) your single-digit branching list. IOM 999 – FIRST LEVEL CHOICES Options Another A recorded Ring an Extension or Menu Message Guest Mailbox? 0.______________________________ ( ) __________ ( ) ____________ ( )_____________ 1.______________________________ ( ) __________ ( ) ____________ ( )_____________ 2.______________________________ ( ) __________ ( ) ____________ ( )_____________ 3.______________________________ ( ) __________ ( ) ____________ ( )_____________ 4.______________________________ ( ) __________ ( ) ____________ ( )_____________ 5.______________________________ ( ) __________ ( ) ____________ ( )_____________ 6.______________________________ ( ) __________ ( ) ____________ ( )_____________ 7.______________________________ ( ) __________ ( ) ____________ ( )_____________ 8.______________________________ ( ) __________ ( ) ____________ ( )_____________ 9.______________________________ ( ) __________ ( ) ____________ ( )_____________ Text for Mailbox Messages Mailbox/Extension No._____ Mailbox/Extension No._____ Mailbox/Extension No._____
PanaVoice Courier Installation Manual 135
NEXT LEVEL CHOICES
Options Another A Recorded Rings an Extension or
Menu? Message? Guest Mailbox
0.______________________________ ( ) __________ ( ) ____________ ( )_____________
1.______________________________ ( ) __________ ( ) ____________ ( )_____________
2.______________________________ ( ) __________ ( ) ____________ ( )_____________
3.______________________________ ( ) __________ ( ) ____________ ( )_____________
4.______________________________ ( ) __________ ( ) ____________ ( )_____________
5.______________________________ ( ) __________ ( ) ____________ ( )_____________
6.______________________________ ( ) __________ ( ) ____________ ( )_____________
7.______________________________ ( ) __________ ( ) ____________ ( )_____________
8.______________________________ ( ) __________ ( ) ____________ ( )_____________
9.______________________________ ( ) __________ ( ) ____________ ( )_____________
Text for Mailbox Messages
Mailbox/Extension No._____
Mailbox/Extension No._____
Mailbox/Extension No._____
Mailbox/Extension No._____
PanaVoice Courier Installation Manual 136 INDEX 9 999 ............................................................................................................................................................................... 69 A Access System Distribution List .................................................................................................................................. 38 Add a Class of Service................................................................................................................................................. 41 Adding translation # (numbers .................................................................................................................................... 85 Allow Private Messages ............................................................................................................................................ 103 Allow Urgent Messages ............................................................................................................................................. 103 API Integrated or In-Band ........................................................................................................................................... 26 API Integration ............................................................................................................................................................ 18 API SETUP AND TEST ROUTINE....................................................................................................................... 130 Assign Functionality (F/M/P/C/G) .............................................................................................................................. 72 Attendant Only Mailbox .............................................................................................................................................. 45 Audiotex ............................................... 33, 45, 46, 62, 67, 68, 69, 71, 72, 73, 74, 75, 80, 82, 89, 98, 99, 105, 106, 134 AUDIOTEX MAINTENANCE WORKSHEET...................................................................................................... 134 Audiotex Parameters.................................................................................................................................................. 105 Auto Logoff ............................................................................................................................................................... 117 Automated Attendant / Call Breakdown ...................................................................................................................... 88 Automated Attendant / Subsequent Transactions ........................................................................................................ 89 Automated Attendant Parameters ................................................................................................................................ 98 B Booting the Application............................................................................................................................................... 25 Branching .............................................................................................................................................................. 38, 53 Busy Delivery Interval............................................................................................................................................... 102 C Call Back ..................................................................................................................................................................... 40 Call Forwarding ..................................................................................................................................................... 40, 55 CALL QUEUING........................................................................................................................................................ 39 Call Record ............................................................................................................................................................ 18, 39 Call Record Notify....................................................................................................................................................... 39 CALL SCREENING ................................................................................................................................................... 39 Chain Functionality ..................................................................................................................................................... 47 Class of Service (COS ................................................................................................................................................. 51 Configuration of Hardware ........................................................................................................................................ 125 Courier Engine................................................................................................................................. 25, 28, 29, 115, 116 D DBS Programming....................................................................................................................................................... 20 Default Settings ............................................................................................................................................. 33, 34, 121 Default System Greeting.............................................................................................................................................. 61 Define Your IOM Mailboxes....................................................................................................................................... 71 Defining a new Root Level IOM ................................................................................................................................. 62 Dial protocol to place a call on hold – Default: &, ................................................................................................... 108 Dial protocol to return from busy .............................................................................................................................. 108 Dial protocol to return from no answer...................................................................................................................... 108 Dial protocol to transfer a call ................................................................................................................................... 108
PanaVoice Courier Installation Manual 137 Digit to access Name Entry Call Routing .................................................................................................................... 99 DISPLAY AND NON-DISPLAY PHONE USE...................................................................................................... 77 Display Phone.............................................................................................................................................................. 44 Distribution List Maintenance................................................................................................................................... 76 DISTRIBUTION LISTS............................................................................................................................................. 92 Driver Configuration ................................................................................................................................................. 126 Drop call if break in loop current................................................................................................................................. 95 Drop call if dial tone .................................................................................................................................................... 96 E Edit a Class of Service ................................................................................................................................................. 41 Ending Translation Number......................................................................................................................................... 86 Enter Ending Translation Number ............................................................................................................................... 85 Enter Starting Translation Number .............................................................................................................................. 85 Entries For Selected Mailbox ...................................................................................................................................... 58 Extension ..................................................................................................................................................................... 61 Extension Light............................................................................................................................................................ 50 Extension Number to go to after IVR inquir................................................................................................................ 81 Extension Report ......................................................................................................................................................... 90 External Msg (Message) Notify................................................................................................................................... 54 F Fax ............................................................................................................................................................................... 62 Files & Folders .......................................................................................................................................................... 118 FIRST TIME USER SETUP ....................................................................................................................................... 78 F OUR PORT COURIER PLUS SCHEMATIC........................................................................................................................ 15 F OUR PORT COURIER UMS SCHEMATIC....................................................................................................................... 16 Full Functionality......................................................................................................................................................... 46 G Global Class of Service ......................................................................................................................................... 33, 37 Greeting or Options ................................................................................................................................................... 103 Group Functionality..................................................................................................................................................... 47 Group Mailboxes ......................................................................................................................................................... 49 Guest Mailbox ............................................................................................................................................................. 47 H Hard Drive Initialization .............................................................................................................................................. 25 Help File ...................................................................................................................................................................... 32 Hook flash duration in 100th of seconds ................................................................................................................... 107 How to Design Your Audiotex List ............................................................................................................................. 71 I Information 0nly Mailboxes...................................................................................................................................... 76 Information Only Mailbox........................................................................................................................................... 45 Install Shield Installations.......................................................................................................................................... 123 INSTALLING A REMOTE USER INTERFACE .................................................................................................... 122 INSTALLING UPDATES TO SOFTWARE.......................................................................................................... 123 Integration delay seconds .......................................................................................................................................... 103 Inter Digit Delay .......................................................................................................................................................... 95 Internal delivery start time ......................................................................................................................................... 104 Internal delivery stop time ......................................................................................................................................... 104 IOM Functions............................................................................................................................................................. 46 IVR Parameters............................................................................................................................................................ 80
PanaVoice Courier Installation Manual 138J Jumpers ...................................................................................................................................................................... 125 L Lamp Off Protocol ............................................................................................................................................... 35, 104 Lamp On Protocol ............................................................................................................................................... 35, 104 Learn New Tone Dialog Box ..................................................................................................................................... 133 Leave a message prefix 1-9, * or # .............................................................................................................................. 96 Length of IVR Number................................................................................................................................................ 80 LOGIN......................................................................................................................................................................... 31 L OGIN ON STARTUP.................................................................................................................................................... 116 M Mail Box Subscriber Report ........................................................................................................................................ 88 Mailbox Browse .......................................................................................................................................................... 56 Mailbox Maintenance .................................................................................................................................................. 42 Mailbox Number digit length ...................................................................................................................................... 94 Mailbox Password ....................................................................................................................................................... 50 Mailbox Properties ...................................................................................................................................................... 52 Mailbox Setup ............................................................................................................................................................. 42 Mailbox Type .............................................................................................................................................................. 44 Mailboxes .................................................................................................................................................................... 37 Maintenance shutdown time ........................................................................................................................................ 97 Max Seconds Allowed for Messages ......................................................................................................................... 106 Maximum noise during busy only analysis................................................................................................................ 108 Maximum Record Time............................................................................................................................................. 101 Maximum Silence ...................................................................................................................................................... 101 Menu Functionality...................................................................................................................................................... 46 Menu Report ................................................................................................................................................................ 90 Message Center Traffic................................................................................................................................................ 89 Message Forwarding.................................................................................................................................................... 39 Message Notification ...........................................................................................................33, 36, 40, 42, 48, 103, 112 Monitored (Not Monitored .......................................................................................................................................... 43 N Name Directory ........................................................................................................................................................... 57 Name Entry Order............................................................................................................................................ 33, 34, 97 Name/Department/Company ....................................................................................................................................... 51 NETWORKING: NOVELL, NT & 98 SE ............................................................................................................... 120 NIGHTLY MAINTENANCE ROUTINES ............................................................................................................... 115 No Answer Delivery Interval..................................................................................................................................... 102 No Input Timeout Seconds ........................................................................................................................................ 102 NON-API SETUP AND TEST ROUTINE ............................................................................................................... 129 Notify on Urgent Message Only .................................................................................................................................. 40 Number of digits in Mailbox number .......................................................................................................................... 34 Number of rings before answer ................................................................................................................................... 95 Number to dial to access an outside (CO) line........................................................................................................... 109 O Off hook delay increments........................................................................................................................................... 95 Off Hook Voice Announce .................................................................................................................................... 18, 40 Operating System Loads .............................................................................................................................................. 25 Operator Drop Mailbox ............................................................................................................................................... 38 Operator Drop Mailbox Number ............................................................................................................................... 110
PanaVoice Courier Installation Manual 139 O PERATOR PARAMETERS............................................................................................................................................ 110 OPTIONS .................................................................................................................................................................. 116 Options 0 thru 9 ........................................................................................................................................................... 69 Outside Dialing............................................................................................................................................................ 40 P Parent Mailbox No....................................................................................................................................................... 50 Password for IVR Maintenance ................................................................................................................................... 81 Password Length 4-9 or V for Variable ................................................................................................................. 34, 96 Password, How to Change ........................................................................................................................................... 31 PBX Parameters............................................................................................................................. 33, 35, 107, 115, 119 PBX Wizard............................................................................................................................................................... 115 PcAnywhere............................................................................................................................................................... 131 Physical Installation of Hardware for Upgrade.......................................................................................................... 125 Pilot Extension Number............................................................................................................................................... 97 Pilot Number ................................................................................................................................................... 21, 33, 34 Play as of and time on IVR status inquiries .............................................................................................................. 81 Play Only Mailbox....................................................................................................................................................... 47 Play the Name of the called Extension ...................................................................................................................... 100 Port Specific Parameters ................................................................................................................................ 33, 36, 112 Prefix before Extension, Translation, or None ............................................................................................................ 99 Pre-System Greeting Recording................................................................................................................................76 Priority Functionality................................................................................................................................................... 46 Programming for API Integrated DBS Series .............................................................................................................. 20 Programming for In-Band Integrated DBS Series ....................................................................................................... 22 Purge New Messages ................................................................................................................................................... 38 Purge Old Messages .................................................................................................................................................... 38 PURGE OLD MESSAGES ......................................................................................................................................... 91 Q Query Only Mailbox .................................................................................................................................................... 47 Quick Reference Card.................................................................................................................................................. 79 R Record and Send a Broadcast Message ....................................................................................................................... 76 Record Time for Names............................................................................................................................................. 102 Recording System Greetings ....................................................................................................................................... 60 Refresh lamps ............................................................................................................................................................ 103 Release on Ring ........................................................................................................................................................... 44 Repeat IVR number to caller on status inquiries ......................................................................................................... 81 Replace Mailbox .......................................................................................................................................................... 43 Retention days for IVR status messages ...................................................................................................................... 81 RHETOREX ACCUCALL PLUS FOR WINDOWS................................................................................................ 132 Rings to Extension ....................................................................................................................................................... 50 S Search Names .............................................................................................................................................................. 58 Seconds of Dial Tone before Extending .................................................................................................................... 100 Seconds to record Call Screening Response .............................................................................................................. 100 Seconds to wait before dropping to operator ............................................................................................................... 98 Security Key (Dongle) ................................................................................................................................................. 13 Select PBX Type ....................................................................................................................................................... 107 Self-Extracting Zip Files............................................................................................................................................ 123 Serial Overlord .......................................................................................................................................... 25, 26, 28, 29 Service Overlord .............................................................................................................................. 25, 27, 29, 123, 125