Panasonic Courier Manager Installation Manual

							PanaVoice Courier                                                                           Installation Manual 100SECONDS OF DIAL TONE BEFORE EXTENDING CALL –
DEFAULT: 1
This field defines the number of seconds the Courier attempts to access telephone
system intercom dial tone in order to transfer the caller.  If dial tone cannot be accessed
within this time the Courier will transfer the caller to the associated mailbox of the
extension the caller entered.  Enter from 0 to 9 seconds by typing the number or you can
click the left and right arrow to increment one second at a time.
PLAY THE NAME OF THE CALLED EXTENSION – DEFAULT: YES
Courier can announce to the caller the name of the person of the extension being called.
When active, and a mailbox owner has recorded a name, Courier tells the caller “I will
ring .”  When not active, Courier tells the caller “Please stay on the line.
I will transfer your call.”
SECONDS TO RECORD CALL SCREENING RESPONSE –
DEFAULT: 2
This is the number of seconds the Courier allows the caller to state their name when Call
Screening is activated.  The Courier asks the incoming caller to announce themselves by
asking, “Who may I say is calling?”, and then records the callers reply to be heard by the
extension owner.  Enter from 1 to 9 seconds by typing the number or you can click the
left or right arrow icon to increment one second at a time. 
						

							PanaVoice Courier                                                                           Installation Manual 101
VOICE MAIL PARAMETERS
The Voice Mail Parameters section is used to define functions that are common to all
voice mailboxes within the Courier system.
From the Courier OutLook Bar, under the Parameters Tab, click the Voice Mail icon.  The
following menu appears:
MAXIMUM RECORD TIME – DEFAULT: 300
This is the maximum length, in seconds, for a recorded message.  The maximum length
is 1800 seconds (30 minutes).  Enter from 1 to 1800 seconds by typing the number or
click the left or right arrow icon to increment 1 second at a time.
MAXIMUM SILENCE – DEFAULT: 15
This is the amount of continuous silence, in seconds, Courier will allow before it stops
recording a message.  If this parameter is set to zero, Courier continues to record until
the ‘Maximum Record Time’ is reached.
The maximum amount of time is 999 seconds (16+ minutes).  Enter from 1 to 999
seconds by typing the number or click the left or right arrow icon to increment 1 second
at a time. 
						

							PanaVoice Courier                                                                           Installation Manual 102NO ANSWER DELIVERY INTERVAL – DEFAULT: 30
On telephone systems that do not provide message light or stutter dial tone ability to
their extensions, the Courier can call the extension to inform the user of new messages.
If there is no answer when Courier tries to deliver messages (new or scheduled), it calls
again at the time interval (in minutes) indicated here.  Enter from 1 to 999 minutes by
typing the number or click the left or right arrow icon to increment 1 minute at a time.
Note:  For non-API systems only.
BUSY DELIVERY INTERVAL – DEFAULT: 15
Busy Delivery Interval is also used for the same reason described above.  If the
extension is busy, then the Courier tries to deliver messages (new or scheduled), at the
time interval (in minutes) indicated here.  Enter from 1 to 999 minutes by typing the
number or click the left or right arrow icon to increment 1 minute at a time.
Note:  For non-API systems only.
NO INPUT TIMEOUT SECONDS – DEFAULT: 7
If a subscriber listens to a message left in their mailbox and does not respond to it within
the time listed in this parameter, Courier says, “Thank you”, and disconnects.
The maximum time is 15 seconds. Enter from 2 to 15 seconds by typing the number or
click the left or right arrow icon to increment 1 second at a time.
SKIP FORWARD/BACK SECONDS – DEFAULT: 5
This field defines the number of seconds (3 to 99) Courier will advance or reverse a
voicemail message during review.  Enter from 3 to 99 seconds by typing the number or
click the left or right arrow icon to increment 1 second at a time.
RECORD TIME FOR NAMES – DEFAULT: 2
Enter the amount of time, in seconds (2-10), the Mailbox owner has to record their name. 
						

							PanaVoice Courier                                                                           Installation Manual 103INTEGRATION DELAY SECONDS – DEFAULT: 0
The Courier utilizes Centrex SMDI integration with many PBX’s.  This field defines the
amount of time, in seconds (1-99), Courier waits for this data from the PBX.  Not used on
Panasonic DBS Telephone switches.  Enter from 1 to 99 seconds by typing the number
or click the left or right arrow icon to increment 1 second at a time.
GREETING OR OPTIONS – DEFAULT: GREETING
This parameter determines what a caller hears when a monitored extension is busy or
there is no answer.  If Greeting is selected, the caller hears the mailbox greeting and is
able to leave a message.  If Option is selected, the caller is given the choice of leaving a
message, retrying the extension, calling another extension, talking with the operator, or
hanging up.
ALLOW PRIVATE MESSAGES – DEFAULT: YES
Click Yes or No to define whether or not messages can be stamped private.  If Yes is
selected and messages are stamped Private, they cannot be transferred from one
mailbox to another.
ALLOW URGENT MESSAGES – DEFAULT: YES
By clicking Yes, Messages from callers can be stamped “Urgent”.  When viewing
messages from a display telephone or by dialing in from the outside or a non-display
telephone the Courier isolates these urgent messages so that the user can choose to
listen to them first.
Note: The Courier also has the ability to perform External Message Notification to a pager for
example only when a message is stamped Urgent. Urgent Only Notification is accomplished in
Class of Service
.
REFRESH LAMPS – DEFAULT: NO
With a non-API integrated system, the Courier follows message lighting protocols
(defined above) to turn on message lights at telephone extensions when new messages
are left in a mailbox.  By clicking Yes here the Courier will detect new messages in a
mailbox and execute the Lamp On Protocol at the No Answer Delivery Interval.  If No is
clicked, Courier attempts to deliver a new message once.
The Courier can be set up to deliver messages to mailboxes at pre-defined times during
the day.  Use the next 2 fields to define this period. 
						

							PanaVoice Courier                                                                           Installation Manual 104INTERNAL DELIVERY START TIME – DEFAULT:  00:00
When to start delivering messages.   Use military format. (00:01 through 23:59) For
example, 2:00 a.m. is 0200, and 11:30 p.m. is 2330.
INTERNAL DELIVERY STOP TIME – DEFAULT: 23:59
When to stop delivering messages. Use military format. (00:01 through 23:59)  For
example, 2:00 a.m. is 0200, and 11:30 p.m. is 2330.
Select Apply to apply any item without leaving this screen.  Select Cancel to leave this
screen without saving any changes.  Select OK to apply all changes and leave this
screen.
LAMP ON PROTOCOL – DEFAULT: (BLANK)
This field defines the DTMF sequence used to turn on a message-waiting light at the
extension, when a new message is to be delivered. (e.g.: *4X would be used for DBS
824, 40 72 and 96 systems)
Note:  The field under Add Mailboxes which determines the message notification method must be
set to Light in order for these Protocols to work.  These Lamp Protocol fields are not relevant
when using API integration.
LAMP OFF PROTOCOL – DEFAULT: (BLANK)
This field defines the DTMF sequence used to turn off a message-waiting light.  (e.g.:
*5X would be used for DBS 824,40 72 and 96 systems.)
Note:  The field under Add Mailboxes, which determines the message notification method, must
be set to Light in order for these Protocols to work.  These Lamp Protocol fields are not relevant
when using API integration. 
						

							PanaVoice Courier                                                                           Installation Manual 105
AUDIOTEX PARAMETERS
There are 4 sections that are used to program single digit dialing schemes in the Courier.
They are:
1.  Mailbox Setup (set up an Information Only Mailboxes)
2.  Audiotex Parameters (general branching options)
3.  Audiotex Branching (define the digits)
4.  System Greetings (associate the Information Only Mailbox to a System Greeting).
Audiotex Parameters are used to define general options for branching/routing purposes.
From the Courier OutLook Bar, under the Parameters Tab, click the Audiotex icon.  The
following menu appears:
DIGIT TO ACCESS AUDIOTEX FROM OPENING SYSTEM
GREETING DEFAULT: (BLANK)
You can define a digit that will allow the caller to enter a pre-defined Information Only
Mailbox that will then allow single digit dialing from that point.  This option is typically
used when you do not want to include verbal options for single digit dialing at the system
greeting.  Enter any number from 1 to 9 or click the right or left icon to increment one
number at a time.
Note:  The Audiotex Prefix must be different from the Name Entry Prefix, the Override Prefix, and
the Prefix Type parameters.  You cannot have any Mailboxes that begin with the Audiotex Prefix.
The greeting is associated to an Audiotex Mailbox by programming the Audiotex Entry Point. 
						

							PanaVoice Courier                                                                           Installation Manual 106NUMBER OF INVALID RESPONSES IN AUDIOTEX LIST MENU –
DEFAULT: 1
Enter the number of times a caller is allowed to enter invalid entries at the System
Greeting level or Information Only Mailbox greeting level before Courier thanks the caller
and then disconnects.  Enter any number from 1 to 9 or click the right or left icon to
increment one number at a time.
AUDIOTEX REPEAT COUNT WHEN NO RESPONSE – DEFAULT: 0
Enter the number of times an Information Only Mailbox will replay it’s message if no
action is taken, before Courier thanks the caller and disconnects.  Enter any number
from 0 to 9 or click the right or left icon to increment one number at a time.
MAX SECONDS ALLOWED FOR MESSAGES – DEFAULT: 45
Enter the maximum number of seconds for an Information Only Mailbox message
recording length.  Enter from 0 to 1800 seconds (30 Minutes) by typing the number,
clicking and dragging the bar to the desired number or clicking the left or right arrow icon
to increment one second at a time. 
						

							PanaVoice Courier                                                                           Installation Manual 107
PBX PARAMETERS
The Courier is designed to work on most all Telephone Systems in the market as an
“Interfaced Solution” using analog ports from the Telephone System.  Because of the
myriad of Telephone System specifications and differences, this PBX Parameter section
is used to define specifics for the interface.
From the Courier OutLook Bar, under the Parameters Tab, click the PBX icon.  The
following menu appears:
SELECT PBX TYPE – DEFAULT: UNKNOWN – NO DEFINED PBX
TYPE
A pre-defined PBX may be selected by clicking the arrow to drop down a list of PBX
names. Clicking the name will automatically populate the following PBX fields.  To
custom configure a PBX, see PBX Wizard or simply click “Unknown – No defined PBX
type” and enter the information on a field-by-field basis.
HOOK FLASH DURATION IN 100TH OF SECONDS – DEFAULT: 50
The Hook flash time is the length of time the Courier flashes the PBX system when
transferring calls.  The default flash time is one-half (½) second (50 hundredths of a
second).  The appropriate flash time should be available from your PBX manufacturer.
Enter from 0 to 100 by typing in the number, click the left and right arrow to increment in
1/100-second increments or click and drag the bar to adjust the timing.
Note:  Most PBX manufacturers list their flash time in milliseconds; remember to convert into
hundredths of seconds before you define this value (e.g., 500 milliseconds = 50 hundredths of a
second).
DIAL PROTOCOL TO PLACE A CALL ON HOLD – DEFAULT:  &,
The Hold Protocol is the dial sequence, which places the original caller on hold prior to
transferring the call.  An ampersand (&) represents a flash, a comma (,) represents a 1-
second pause, a semicolon (;) represents a 3-second pause, and a percentage sign (%)
represents a 5-second pause.  You can enter whatever DTMF sequence is required by
the PBX system into this field (e.g., &,#4).
DIAL PROTOCOL TO TRANSFER A CALL TO ANOTHER
EXTENSION – DEFAULT: (BLANK) 
						

							PanaVoice Courier                                                                           Installation Manual 108 The Transfer Protocol is the dial sequence to use to transfer a caller.  You can enter
whatever DTMF sequence is required by the PBX system into this field (e.g., &,#4).  This
field is normally left blank.
DIAL PROTOCOL TO RETURN FROM NO ANSWER – DEFAULT: &,
The No Answer Return Protocol tells Courier how to manually return to the original caller
after there is no answer at a requested telephone extension.  An ampersand (&)
represents a flash, a comma (,) represents a 1-second pause, a semicolon (;) represents
a 3-second pause, and a percentage sign (%) represents a 5-second pause.  You can
enter whatever DTMF sequence is required by the PBX system into this field (e.g., &,#4).
DIAL PROTOCOL TO RETURN FROM BUSY – DEFAULT: &,
The Busy Return Protocol tells Courier how to manually return to the original caller after
determining the requested telephone extension is busy.  An ampersand (&) represents a
flash, a comma (,) represents a 1-second pause, a semicolon (;) represents a 3-second
pause, and a percentage sign (%) represents a 5-second pause.  You can enter
whatever DTMF sequence is required by the PBX system into this field (e.g., &,#4).
MAXIMUM NOISE DURING BUSY ONLY ANALYSIS – DEFAULT: 80
This parameter is only active for Mailboxes set for “busy only” monitoring. Courier
analyzes the ring pattern of a call.  If an event is longer than the number entered, Courier
transfers the call.  If not, Courier informs the caller that the line is busy.  This parameter
is in hundredths of a second (00100 = 1 second).  Enter from 0 to 100 by typing in the
number, click the left and right arrow to increment in 1/100-second increments or click
and drag the bar to adjust the timing. 
						

							PanaVoice Courier                                                                           Installation Manual 109NUMBER TO DIAL TO ACCESS AN OUTSIDE (CO) LINE
 – DEFAULT: (BLANK)
This is the digit to use to access an outside line or the particular PBX.  For example, if
you press 9 to make a local call, the out call dial sequence is 9,.  An ampersand (&)
represents a flash, a comma (,) represents a 1-second pause, a semicolon (;) represents
a 3-second pause, and a percentage sign (%) represents a 5-second pause.  You can
enter whatever DTMF sequence is required by the PBX system into this field (e.g., 9,).
IS THIS AN SL1 INTEGRATED TO AN ACD GROUP? – DEFAULT:
NO
This parameter should be YES if you are using an integrated Nortel SL1 connected to an
ACD group.  For all other systems, select NO.
PREFIX FOR CENTREX INTEGRATION – DEFAULT: (BLANK)
This parameter is for Centrex integration.  Enter the phone number prefix for each
telephone extension.  This will let the Courier know exactly what format to look for when
directing a Centrex call to a mailbox.
MITEL SPECIAL MWL WAIT TIME – DEFAULT: 0
This is the amount of time in seconds (0-4) Courier waits for the status from a telephone
extension.  Set to zero when on Panasonic switch.
WAIT FOR INTEGRATION DIGITS BEFORE SYSTEM GREETING –
DEFAULT: 00
This is the amount of time in seconds Courier delays the System Greeting to accept
integration digits.
For example, if an incoming call rings a station that is call forwarded to the Courier, when
the Courier answers the Panasonic DBS telephone system will send a predefined string
of digits to route the caller directly to the mailbox greeting.  In this case you should delay
the greeting several seconds so that the DBS can send the digits before the system
greeting is played.