Panasonic Courier Manager Installation Manual
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PanaVoice Courier Installation Manual 110 OPERATOR PARAMETERS The Operator Parameters section defines the various functions for the Courier operator. The Courier operator will likely be the same operator as the telephone system; however, it can be different. (Most telephone systems define their operator as “0”. The “0” is an actual extension number of the switch). The Operator Parameters are primarily used to establish a way to handle callers that: 1) do not respond to the initial system greeting, or 2) dial “0” either during the system greeting or after the greeting. From the Courier OutLook Bar, under the Parameters Tab, click the Operator icon. The following menu appears: OPERATOR DROP MAILBOX NUMBER – DEFAULT: (NONE) This is the mailbox callers are dropped to when no entry is made or a “0” is dialed during the System Greeting (main greeting) and no System Greeting Drop Mailbox is defined. Depending on the type of mailbox, the Courier will dial the extension the mailbox is associated with and then follow whatever instruction is set for that specific mailbox. A description of the System greeting Drop Mailbox is available under the System Greeting section of this manual. Note: This Operator Drop Mailbox is the second highest priority to drop callers to if nothing has been dialed. The first priority is the System Greeting Drop Extension. TIMES TO RETRY A DROPPED CALL TO OPERATOR IF BUSY – DEFAULT: 0 This field defines the number of times Courier will attempt to send a call to a busy operator, if the caller has timed out. It does not have an effect if the caller has pressed zero (0). Once the amount of times has expired, Courier will inform the caller that the operator is not available and will ask the caller to try back at a later time. Enter from 0 to 99 times by typing the number or click the right or left Icon to increment by one.
PanaVoice Courier Installation Manual 111TIMES TO RETRY A DROPPED CALL TO OPERATOR IF NO ANSWER – DEFAULT: 0 This field defines the number of times Courier will attempt to send a call to an operator who does not answer, if the caller has timed out. Once the amount of times has expired, Courier will inform the caller that the operator is not available and will ask the caller to try back at a later time. Enter from 0 to 99 times by typing the number or click the right or left Icon to increment by one. TIMES TO RING AN OPERATOR BEFORE RETURNING NO ANSWER – DEFAULT: 4 When a call drops to the operator, this field defines the number of rings that the Courier calls the operator. Once the amount of rings set here is reached without the operator answering, the Courier will automatically send the caller to the system administrator mailbox. Enter from 3 to 10 rings by typing the number or click the right or left Icon to increment one ring at a time.
PanaVoice Courier Installation Manual 112 PORT SPECIFIC PARAMETERS The Port Specific Parameters section defines the individual functions each port is responsible for. From the Courier OutLook Bar, under the Parameters Tab, click the Port Specific icon. The following menu appears: Note: There are input fields for 48 ports. The scroll bar to the right of the screen will move up or down within the ports. The ports appropriate to your Courier system will be shown depending on the size of the system. If you have an 8-port Courier system, only the first 8 ports apply. For the ports that do not apply, no information is needed. MESSAGE NOTIFICATION There are various ways to deliver messages to the appropriate owner, most of which have already been defined. This field is used to define the type of message notification the specific port can perform. Clicking the message notification field for the specific port will drop down a list of options that are described below. Clicking the desired option will set the Message Notification Option for that port. UNRESTRICTED Courier uses this port for message notification, to light message waiting lights, or to forward messages. PAGER NOTIFICATION Courier uses this port for Pager/Call notification only. LIGHTS ONLY Courier uses this port to light message waiting lights only. NO OUTBOUND CALLS No message delivery calls are made on this port. It is reserved for incoming calls only.
PanaVoice Courier Installation Manual 113 ANSWER MODE This column allows you to specify how a port will answer a call. Clicking the Answer Mode field for the specific port will drop down a list of options that are described below. Clicking the desired option will set the Answer Mode field for that port. RING ANSWER For most applications this is the correct setting for the port Answer Mode. VOICE MODE This area defines which ports will be responsible for handling Automated Attendant functions, and or Voice Mail functions. Clicking the Voice Mode field for the specific port will drop down a list of options that are described below. Clicking the desired option will set the Voice Mode field for that port. ATTENDANT Setting a port to Attendant will allow the Courier to perform Automated Attendant and Voicemail functions. VOICE MAIL Setting a port to Voice Mail will allow the Courier to perform voicemail functions only. LOGICAL TERMINAL This setting is not active at this time. SYSTEM EXTENSION This setting is not active at this time.
PanaVoice Courier Installation Manual 114 TRANSACTION STATISTICS The Courier comes with a variety of statistics on the system that can be printed or viewed. This section enables you to turn the collection of this data on or off. The actual Data can be viewed and printed by clicking the View Statistics icon under the Statistics Parameter. A more detailed description of what each statistical report does is also described in this section. From the Courier OutLook Bar, under the Parameters Tab, click the Transaction Statistics icon. The following menu appears: LOG MAILBOX STATISTICS – DEFAULT: ✱ ✱✱ ✱ If you select Yes, Courier stores mailbox statistics to be printed or viewed on statistical reports. If No is selected, these statistics are not kept. LOG CALL PROCESSING STATISTICS - DEFAULT: ✱ ✱✱ ✱ If you select Yes, Courier stores call processing statistics to be printed on statistical reports. If No is selected, these statistics are not kept. LOG SYSTEM STATISTICS – DEFAULT: ✱ ✱✱ ✱ If you select Yes, Courier stores system statistics to be printed on statistical reports. If No is selected, these statistics are not kept.
PanaVoice Courier Installation Manual 115 PBX WIZARD This feature helps define the parameters for a PBX that has not already been defined in the PBX Parameters section. From the Courier OutLook Bar, under the Parameters Tab, click the PBX Wizard icon. The following menu appears: Select Apply to apply any item without leaving this screen. Select Cancel to leave this screen without saving any changes. Select OK to apply all changes and leave this screen. NIGHTLY MAINTENANCE ROUTINES Every day, the Courier must shut down to perform several maintenance routines. Typically, this process will take approximately five minutes, and the Courier cannot process incoming calls during this procedure. You can set the time of day this routine is performed in the Systems Parameters section under Daily Shutdown Time. It is highly recommended to perform this routine at the appropriate time of day that no calls are coming in. In default, the time is set at 12:05 am. Normally this time is fine; however, in some cases you may have to select a better time. The Courier Engine is actually active during this procedure but because it is so busy evaluating every file, it cannot be interrupted with incoming call traffic. Once the routine is complete, it is then ready to answer calls again.
PanaVoice Courier Installation Manual 116 The following describes the various functions that are executed during this period: DATA FILES BACK-UP TO THE A: DRIVE The Courier will write data to the A: drive, which includes customer programming. Note: Every system must have a floppy disk in the A: drive. It should be replaced every month. In the event of a system failure the disk will be used to restore the U I set up. EXECUTION OF DAYSTATS.BAT FILE This routine will compile all of the necessary data for the System Statistics package that has occurred during that particular day. MESSAGE MAINTENANCE The Courier will run through a routine to check all mailbox messages. If mailboxes have been programmed to purge messages after a certain period of retention, then the Courier will do so. In addition, the Courier will check the Recycle Bin of each mailbox and delete a message after the second nightly maintenance routine (24-48 hours). INDEX FILE MAINTENANCE The final routine is to rebuild the data files and indexes within the Courier Engine. This process insures data integrity. OPTIONS Click Courier in the upper left corner of your screen. Click Properties. The following screen appears: FORCE USER TO LOGIN ON STARTUP This field defines whether or not the System Administrator will need to utilize the master system password or not, to enter the Courier programming mode. CAUTION: If this field is not activated, anyone that has physical access to the Courier through keyboard and monitor and or remotely will be able to accomplish UNRESTRICTED EDITING.
PanaVoice Courier Installation Manual 117 LOG ALL ACTIVITY TO FILE Logs all system activity to a file. Every transaction that the Courier performs is logged. The default file name and location is C:\ATA\MESNGR.LOG AUTO LOGOFF Allows the system administrator to preset the timeframe for the GUI (Graphical User Interface) to automatically logoff if no activity is detected. The Scrollbar below the Auto Logoff activation box allows this time to be adjusted from 0 to 60 minutes. If “Force User to Login on Startup” is activated and this timer is set to 0 the system will never automatically Logoff. Select Apply to apply any item without leaving this screen. Select Cancel to leave this screen without saving any changes. Select OK to apply all changes and leave this screen. The second tab of the screen sets the IP address and UNC (Universal Naming Convention) on which machine the Courier is running. • Enter the IP address of the host machine and left mouse click on Test. Courier will respond with suitable host found when the proper IP address is supplied. • Remote Port should be set at 4572 • Enter the UNC of the host machine in the following format: \\machine name Example: \\Courier Left mouse click on Test. Courier will respond suitable host found when the proper UNC is supplied. Click APPLY to make changes active.
PanaVoice Courier Installation Manual 118 COURIER FILES & FOLDERS The Courier system uses a structure of files and folders for its operation. An overview of these structures follows so that a System Administrator or Telephone System Dealer will be aware of the critical areas needed for backup purposes. The dealer may also use this knowledge to assist in Operating System level maintenance that cannot be accomplished by other means. The folders used by the Courier are: C:\ATA C:\MES C:\NAME C:\MESNGR C:\PBX C:\DONGLE C:\STATS C:\UI In addition, there are components in the C:\WINDOWS folder and some of its sub-folders that are required for operation. ♦ C:\ATA The ATA folder is the primary Courier folder. Most of the Courier programs reside here, as do all of the data files and system messages. One file of particular note here is the file INTEGRATED.TXT. If this file is deleted, the Courier will prompt you ‘Is this an API system?’ upon restart. Should a Courier system need to be toggled between API mode and non-API mode, delete this file, restart the voice system, and answer the prompt accordingly. The system messages stored here are all standard WAV files. If desired, the System Greetings may be recorded in a studio, or on a multimedia computer, and the resulting files copied to this folder. The correct format for these WAV files is 16 bit, 8kHz, mono. Other formats will not work properly. Note that the System Greeting file names are SAL01.WAV through SAL99.WAV. The Courier keeps a running week of log files that may be required for diagnostic purposes. These files are named OTCdddhh.LOG where ddd is the three-letter day of week designation and hh is the two-digit hour of the day. These logs are not designed to be interpreted by the end user or the telephone system dealer. On occasion, they may be required by support personnel to assist them in problem determination. Typically, the needed files will be copied off to diskette and emailed to support. The files in this folder with a DAT extension are the system data files. These are the files that are backed up to diskette each night. These files contain all the setup information of the Courier (e.g. mailboxes, name directory, system greetings and schedules, etc.) and are some of the most critical to have on backup.
PanaVoice Courier Installation Manual 119 ♦ C:\MES The MES folder is where the messages left for mailboxes are stored. The first 5 digits of the message name are the original mailbox owner’s extension number (e.g. 101XX203.WAV was a message left for mailbox 101). If a message has been transferred to another mailbox, you cannot tell this by the file name. ♦ C:\NAME The NAME folder is where the mailbox names, personal greetings, and distribution list names are stored. ♦ C:\MESNGR The MESNGR folder contains the User Interface (i.e. the Courier UI) and its related help files and supporting programs. ♦ C:\PBX The PBX folder contains the data files for the different Pbx types as listed under PBX Parameters. ♦ C:\DONGLE Support software for the hardware security ‘key’ attached to the back of each Courier system. ♦ C:\STATS The print files for all of the statistical reports are stored here. ♦ C:\UI This folder contains the software for installing a User Interface on a remote machine.