Panasonic Courier Manager Installation Manual

							PanaVoice Courier                                                                           Installation Manual 120
NETWORKING:  NOVELL, NT & 98 SE
Networking the Courier together with other computers allows you to run the User
Interface remotely.  Other optional Courier components may also utilize a network
connection.  When installing the Courier on a network, care should be given to providing
adequate security to the files on the Courier computer.
Assuming that the networking hardware is in place and functional, the following are the
steps for installing other computers so that they may communicate with the Courier
machine:
♦  From the desktop, Right click on the network neighborhood icon and select
Properties from the list.
♦  Confirm that your network card is listed under The following network components
are installed.  If not, you will need to troubleshoot the hardware installation before
continuing.
♦  Confirm that Client for Microsoft Networks is listed.
•  If it is, skip to the next step.
•  If not, click add, highlight Client and click add.
•  Choose Microsoft under Manufacturers and Client for Microsoft Networks
under Network Clients.  Click OK.
It should now be listed in the installed components’ box.
Confirm that TCP/IP is entered as an available protocol.
To add TCP/IP,
•  Click  add protocol then Microsoft and TCP/IP protocol.
When the protocol is added, the properties will be shown.
•  Click on the IP Address tab.
•  Click on Specify an IP Address. 
						

							PanaVoice Courier                                                                           Installation Manual 121
The Courier machine is shipped with 192.168.0.9 for the IP address, and 255.255.255.0
for the Subnet Mask.
In order to network to the Courier as it ships with its default settings, an IP address within
the range of 192.168.0.1 -192.168.0.254 (with the exception of 192.168.0.9) may be
used for the IP address on other machines.
The Subnet Mask must be the same as the Courier machine (255.255.255.0).  If your
location is currently TCP/IP, change the default address of the Courier and give it a valid
IP number in the range you are using.
Next,
•  Select File and Print Sharing... and
•  Choose I want to be able to give others access to my files.
• Click OK.
•  Select the Identification tab.
For your computers to be visible to everyone in the workgroup, they must each have the
EXACT SAME Workgroup name.  The Courier machine is shipped with workgroup as
the workgroup name.  If you are currently using a different Workgroup name, change the
Courier’s workgroup to match that of your other computers.
♦  Click OK to save all of your changes.
Windows will ask you to shut down and restart now.   When Windows reboots, you will
be asked for a user name and a password.
♦  Enter user name and a password.
In a Windows NT environment, the system administrator of the NT machine will need to
set up an account with the user name and password for the remote machine to allow
access to the NT system.
If connecting to a hub, a straight through cable will be needed to connect both machines.
If connecting two machines without a hub, a crossover cable must be used connecting
the two computers together. 
						

							PanaVoice Courier                                                                           Installation Manual 122 To test a network connection for proper setup after all work has been done:
1. Mouse click on Start.
2. Highlight Programs.
3.  Scroll to MsDOS icon.  Double mouse click.
4.  A DOS window will appear.  C:\windows > will be seen.
5.  At the prompt, type:  ping 192.168.0.9
If the network connections and protocols are working properly, there will be a response
time.  Otherwise, the response will be a time-out.  If there is a time-out, check the setup
again.
INSTALLING A REMOTE USER INTERFACE
One of the primary reasons for connecting a Courier to a network is to allow the ability to
remotely administer the system.  To do this, once the networking is completed, the User
Interface program should be installed on the remote computer.
To install the User Interface on a computer, insert the CD into the CDROM drive.  The
install program will automatically execute.  Follow the install prompts by clicking the Next
button as needed.  When asked for the type of install, choose ‘Typical’ installation.
Continue pressing the Next button as needed to complete the installation.
After installation is complete, the computer will reboot.  You will now have a ‘PanaVOICE
Courier’ program group under your Start-Programs button.  Click ‘Courier Startup’ in this
program group to begin using the User Interface.
The first time this program is started, you must tell it what the machine name and number
is of the Courier voice system as it appears on the network.  You will be given a
Configuration Dialogue box to do this.
In the field labeled ‘IP address of the host machine’ you should enter 192.168.0.9 or the
appropriate IP number of the Courier voice system if it has been changed.  Click the
‘Test’ button.  If the TCP/IP settings and network configuration are correct, the system
should respond with ‘found a suitable connection.’  Any other response would indicate a
physical problem with the network or incorrect settings of the TCP/IP parameters on one
of the machines.
In the field labeled ‘UNC name of host machine’, click the drop down arrow and choose
the machine named ‘COURIER’.  Again, click the test button and you should receive the
prompt ‘found a suitable network server.’
Once this is done, click the ‘Apply’ button and then the ‘OK’ button.  You will be informed
that you must exit the Courier User Interface and restart it before the changes will take
effect.  Close the program by clicking File-Exit and restart.  You should now see the port
activity of the Courier voice system and be able to remotely administer the system just as
if you were at the voice machine. 
						

							PanaVoice Courier                                                                           Installation Manual 123
INSTALLING UPDATES TO SOFTWARE
All updates/upgrades will be provided to Panasonic.  The Hotline Technical Support staff
will be able to give information as to location of upgrades via Internet or availability of
media for upgrades
Upgrades will be distributed in two methods:  1) Install Shield installations; 2) Self -
extracting zip files.
Should you be upgrading the number of ports or increasing the functionality of your
Courier system, you will receive a security key upgrade code along with the needed
hardware.  The security key upgrade procedure must be done from the Courier
system itself.  Follow the instructions included with the upgrade package.
INSTALL SHIELD INSTALLATIONS
Install Shield installations will be distributed with an autorun feature.  A CD Rom
must be attached to the computer to utilize this type upgrade.
To upgrade using this method, close down the Courier software completely by
clicking on the Service Overlord in the taskbar.  Select “Stop”,  “Next”, “Exit” the
Service Overlord.
Insert the CD into the CD-rom and the installation will automatically start.  W hen the
installation is completed, reboot the computer for all changes to take effect.
SELF-EXTRACTING ZIP FILES
Self-extracting zip files will be available for most software updates.
To upgrade using this method, close down the Courier software completely by
clicking on the Service Overlord in the taskbar.  Select “Stop”.  Next, “Exit” the
Service Overlord.  Click on the Start Menu, and then click Run.  Insert the diskette
into the A: drive.  Type “a:\(name of upgrade.exe)” and press OK.  The files will be
extracted to the hard drive of the machine.  Reboot the computer for all changes to
take effect. 
						

							PanaVoice Courier                                                                           Installation Manual 124
SETTING THE JUMPERS
The following procedure is the first step in setting the jumpers on the voice board
included with your upgrade.
Start Showjump by left mouse clicking on Start, Programs, Rhetorex, Showjump
(Diagram 1).
(Diagram 1)
Select the board type and the next available I/O address.  Normally the second board
should be 301, the third 302, the fourth 303 (Diagram 2).
(Diagram 2)
Note:    When handling voice boards, use proper static and grounding procedures to
avoid static discharge onto the voice board. 
						

							PanaVoice Courier                                                                           Installation Manual 125
CONFIGURATION OF HARDWARE
JUMPERS
Note position of jumpers on the voice board.  After using showjump, set the jumpers to
the next available I/O address as shown in showjump.
Shut down the Courier using the proper shutdown through the Service Overlord.
Shut down Windows using the proper shut down procedure.
PHYSICAL INSTALLATION OF HARDWARE FOR UPGRADE
MACHINE DISASSEMBLY
Remove the screws as shown in Diagram 3.
Remove the cover as shown in Diagram 4.
(Diagram 3)                (Diagram 4) 
						

							PanaVoice Courier                                                                           Installation Manual 126                                       (Diagram 5)
Diagram 5 shows the unused slots.
DRIVER CONFIGURATION
Reboot the machine, and shut down the Courier.
                                           (Diagram 6)
 Diagram 6 shows clicking on the Start menu, Rhetorex, and Configuration Wizard 
						

							PanaVoice Courier                                                                           Installation Manual 127                                       (Diagram 7)
The level of drivers is shown in Diagram 7.
          (Diagram 8)
Clicking Next will show current boards loaded.  (Diagram 8.)
                                 (Diagram 9)
Clicking Add will add the new voice board.  (Diagram 9) 
						

							PanaVoice Courier                                                                           Installation Manual 128 A listing of all Rhetorex/Brooktrout voice boards will be shown in the next screen.
(Diagram 10)  Select the appropriate voice board.  (Diagram 11)
                  (Diagram 10)                                                         (Diagram 11)
After adding the board, reboot the machine. 
						

							PanaVoice Courier                                                                           Installation Manual 129
NON-API SETUP AND TEST ROUTINE
Power Up Courier
Passes Power Up
SequenceProperly power down
Courier and reseat the
PC cards and power up
the unit againPasses Power Up
Sequence
Is system
 API Integrated
Program DBS Hunt
Group & Connect
Ports in Sequential
Order
Does Courier
Answer
Dial Hunt Group
Is Hunt Group
Correctly
ProgrammedCorrect
Programming
Disconnect Courier
and Check Analog
Port with Butt SetDial Each Individual
Port
Does each port
answer
Does port
answer
Start Courier UI
Check All DBS/
DBS576
HardwareBad Component
Found
Call Technical Support
Replace Defective
Component
Call Technical
Support
See API
Troubleshooting
Flow Chart
NoNo
NoNo
YesYes
Yes
No
No
Yes
No
Yes
PanaVOICE Courier Series Non-API
Initialization Setup and Test Routine
No
Yes
Yes
Yes