OKI MC560n User Manual
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Troubleshooting > 111 Warning Disk use failed A disk error has occurred. %FS_ERR%: 0 - General error 1- Volume not found 3 - File not found 4 - No free file descriptors 5 - Invalid number of bytes 6 - File already exists 7 - Illegal name 8 - Can not del root 9 - Not file 10 - Not directory 11 - Not same volume 12 - Read only 13 - Root dir full 14 - Dir not empty 15 - Bad disk 16 - No label 17 - Invalid parameter 18 - No contig space 19 - Can not change root 20 - FD obsolete 21 - Deleted 22 - No block device 23 - Bad seek 24 - Internal error 25 - Write only Warning PU flash error STATUS / CODEMESSAGEMEANING / ACTION Downloaded From ManualsPrinter.com Manuals
Troubleshooting > 112 ERROR MESSAGES STATUS / CODEMESSAGEMEANING / ACTION Error (online)Load %MEDIA_SIZE% in MP tray and press on-line switchManual paper feed is required. Manually insert the paper shown by %MEDIA_SIZE%. Error (online)%TRAY% Duplex requestPaper feeding is recommended because the print of back sides (odd number pages) is finished during the manual duplex print. Error 460Load %MEDIA_SIZE%/ %MEDIA_TYPE% and press %ERRCODE%:%TRAY% media mismatchThe media size or both media size and type in the MP tray does not match the print data. Load mmm/ ppp paper in tray. Error 461 462Load %MEDIA_SIZE%/ %MEDIA_TYPE% and press %ERRCODE%:%TRAY% media mismatchThe media size or both media size and media type in the tray does not match the print data. Load mmm/ppp paper in tray. Error 461: Tray 1 Error 462: Tray 2 Error (online)Download message ProcessingIndicates that message data to be updated is being processed. Error (online)Download message WritingIndicates that message data to be updated is being written. Error (online)Download message SuccessIndicates that message data to be updated has been written successfully. Error (online)Download message Fai le d %CODE%Indicates that writing of message data to be uploaded has been failed. %CODE%: 1. FAIL: Other errors 2. DATA_ERROR: Hash check error in data reading/writing, or abnormal FLASH 3. OVERFLOW: Down loading failure due to FLASH memory full at starting or during writing in a language file 4. MEMORYFULL: Memory reservation failure 5. UNSUPPORTED_DATA: Down loading data unsupported on the printer Error (online)Network config writingAppears during the NIC configuration data is storing in the flash memory, as the setting was changed. Error (online)Wait a moment network initialAppears when the NIC initialisation occurs, as the setting is changed. Downloaded From ManualsPrinter.com Manuals
Troubleshooting > 113 Error 491 492Load %MEDIA_SIZE% %ERRCODE%:%TRAY% emptyPrinting request is issued to an empty tray. Error 491: Tray 1 Error 492: Tray 2 Load media into tray to allow printing. Error 490Load %MEDIA_SIZE% and press on- linePrinting request is issued to an empty MP tray. Load media into tray to allow printing. Error 440Install paper cassette %ERRCODE%:%TRAY% openPaper tray has been removed. Reinstall tray to allow printing. Error 430 431Install paper cassette %ERRCODE%:%TRAY% missingPaper tray has been removed. Reinstall tray to allow printing. Error 420Add more memory %ERRCODE%: memory overflowMemory capacity overflow. Press the on-line key to continue printing. Install expansion RAM or decrease data size. Error 414 415 416Replace toner %ERRCODE%:%COLOR% waste toner fullWaste toner box is full and needs to be replaced. Warning status takes effect at cover open/close and printing of about 50 copies becomes available. Error 414: Y Error 415: M Error 416: C Error 410 411 412 413Replace toner %ERRCODE%:%COLOR% toner emptyTo n e r e m p t y. Warning status takes effect at cover open/close. Error 410: Y Error 411: M Error 412: C Error 413: K Error 554 555 556 557Replace toner %ERRCODE%:%COLOR% toner regionalOKI regional mismatch: Incorrect toner cartridge fitted (incorrect signature ID; correct distribution channel group). Replace with genuine toner cartridge. Error 554: Y Error 555: M Error 556: C Error 557: K STATUS / CODEMESSAGEMEANING / ACTION Downloaded From ManualsPrinter.com Manuals
Troubleshooting > 114 Error 614 615 616 617Replace toner %ERRCODE%: incompatible %COLOR% tonerOEM channel mismatch: Incompatible toner cartridge fitted (incorrect signature ID; incorrect distribution channel group). Replace with genuine toner cartridge. Error 614: Y Error 615: M Error 616: C Error 617: K Error 620 621 622 623Replace toner %ERRCODE%: incompatible %COLOR% tonerOEM mismatch: Incompatible toner cartridge fitted (protected signature ID; incorrect distribution channel group). Replace with genuine toner cartridge. Error 620: Y Error 621: M Error 622: C Error 623: K Error 550 551 552 553Genuine toner is recommended %ERRCODE%: non genuine %COLOR% tonerUnauthorised 3rd party: Incompatible toner cartridge fitted (signature ID can not be recognised). Replace with genuine toner cartridge. Error 550: Y Error 551: M Error 552: C Error 553: K Error 610 611 612 613Install toner %ERRCODE%:%COLOR% toner missingToner cartridge is not fitted. Install genuine toner cartridge. Error 610: Y Error 611: M Error 612: C Error 613: K Error 540 541 542 543Check toner cartridge %ERRCODE%:%COLOR% toner sensor errorIf the code appears, contact your dealer. Error 401Open upper cover %ERRCODE%: paper multi feedInappropriate long paper was fed from a tray. Check whether multi feed has happened (See “Clearing paper jams” ). Open and close the cover to perform recovery printing, and continue. STATUS / CODEMESSAGEMEANING / ACTION Downloaded From ManualsPrinter.com Manuals
Troubleshooting > 115 Error 400Open front cover %ERRCODE%: paper size errorInappropriate size paper was fed from a tray. Check the paper in the tray or check for multi feed (See “Clearing paper jams” ). Open and close the cover to perform recovery printing, and continue. Error 390Check %TRAY% %ERRCODE%: paper jamPaper jam occurred during paper feeding from MP tray. See “Clearing paper jams” . If the code still appears, contact your dealer. Error 391 392Open front cover %ERRCODE%: paper jamOpen the front cover, remove the paper and close the cover. Error 391: Tray 1 Error 392: Tray 2 See “Clearing paper jams” . If the code still appears, contact your dealer. Error 380Open front cover %ERRCODE%: paper jamOpen the front cover, remove the paper and close the cover. See “Clearing paper jams” . If the code still appears, contact your dealer. Error 381 382 383 385 389Open top cover %ERRCODE%: paper jamOpen the top cover, remove the paper and close the cover. Error 381: Transport Error 382: Exit Error 383: Duplex entry Error 385: Around fuser unit Error 389: Printing page lost See “Clearing paper jams” . If the code still appears, contact your dealer. Error 370 371 373Open duplex cover %ERRCODE%: paper jamOpen the duplex cover, remove the paper and close the cover. Error 370: Duplex reversal Error 371: Duplex input Error 373: Multi-feed into duplex (duplex remain jam) See “Clearing paper jams” . If the code still appears, contact your dealer. Error 372Open front cover %ERRCODE%: paper jamMisfeed from duplex. Open the front cover, remove the paper and close the cover. See “Clearing paper jams” . If the code still appears, contact your dealer. Error 360Install duplex unit %ERRCODE%: duplex unit openDuplex unit is open (removed). When this error is detected, printing stops. STATUS / CODEMESSAGEMEANING / ACTION Downloaded From ManualsPrinter.com Manuals
Troubleshooting > 116 Error 350 351 352 353Replace image drum %ERRCODE%:%COLOR% drum lifeThe image drum has reached the end of its life (alarm). Error 350: Y Error 351: M Error 352: C Error 353: K Warning status takes effect at cover open/close. Error 560 561 562 563Replace image drum %ERRCODE%:%COLOR% drum lifeThe error occurs after the image drum has reached the end of its life. Error 560: Y Error 561: M Error 562: C Error 563: K Message is displayed until the image drum is replaced. Error 354Replace fuser %ERRCODE%: fuser lifeThe fuser has reached the end of its life and printing will stop. Warning status takes effect at cover open/close. Replace fuser. Error 355Replace belt %ERRCODE%: belt lifeThe transfer belt has reached the end of its life and printing will stop. Warning status takes effect at cover open/close. Replace transfer belt. Error 348Check fuser %ERRCODE%: fuser missingOpen the top cover, check the fuser is installed correctly and close the cover. If the code still appears, replace the fuser. Error 544 545 546 547Check toner cartridge %ERRCODE%:%COLOR% improper lock leverToner cartridge lever has not been locked. Lock into place securely. Error 340 341 342Check image drum %ERRCODE%:%COLOR% drum missingImage drum not installed correctly. Fit image drum. Error 343Check image drum & belt lock %ERRCODE%: K drum missingIndicates that the belt is unlocked or the black image drum is not installed properly. Check and secure belt and/or image drum. Error 320Check fuser %ERRCODE%: fuser missingFuser unit is not installed correctly. Fit fuser unit. Error 330Check belt %ERRCODE%: belt missingBelt unit is not installed correctly. Fit belt unit. STATUS / CODEMESSAGEMEANING / ACTION Downloaded From ManualsPrinter.com Manuals
Troubleshooting > 117 Error 310 311Close cover %ERRCODE%: cover openClose the cover. Error 310: Top cover Error 311: Front cover If the code still appears, contact your dealer. Error 316Close cover %ERRCODE%: duplex cover openClose the duplex cover. If the code still appears, contact your dealer. Error 362Wait a moment Data receiveYour printers network card firmware is being reprogrammed. Error 362Wait a moment Data received OKYour printers network card firmware is being reprogrammed. Error 362Check data Rec data error An error has occurred while your printer’s network card firmware is being reprogrammed. 1. File size error 2. Check-sum error 3. Invalid printer model number 4. Invalid module I/F version 5. Invalid FAT version Error 362Wait a moment Data writingYour printers network card firmware is being reprogrammed. Error 362Power OFF/ON Data written OKYour printers network card firmware has been reprogrammed successfully. Error 362Check data Data write error An error has occurred while your printer’s network card firmware is being reprogrammed. 1. Memory allocation error 2. Download file error 3. Device allocation error 4. No device space 5. File writing failure 6. CU-F/W mismatch Error 300Power OFF/ON %ERRCODE%: network errorYour printer’s network card has an error. Restart the machine (turn it off and on again). If the code still appears, contact your dealer. Error 364Rebooting %CODE%Controller unit is rebooting. %CODE%: 0 … Reboot due to a reason other than the following. 1 … Reboot due to PJLCommand. 2 … Reboot in accordance with a menu change. 3 … Reboot due to quit operator of PostScript Language. 4 … reboot by Network Utility (including Web). STATUS / CODEMESSAGEMEANING / ACTION Downloaded From ManualsPrinter.com Manuals
Troubleshooting > 118 Error 365Shutting down Your machine is in the process of shutting down. Error 365.5Shutdown Shutdown complete. Error 366Please pow OFF Shutdown compShutdown complete. Switch off machine. Fatal % FATAL 1% %FATAL2%Reboot machine. If a fatal code appears, contact your dealer. STATUS / CODEMESSAGEMEANING / ACTION Downloaded From ManualsPrinter.com Manuals
Troubleshooting > 119 ERROR MESSAGES DURING NETWORKING ERROR MESSAGES DURING E-MAILING MESSAGEACTION Connection failed Check network settingsPing the IP address of the MFP from another PC in DOS prompt. For example, type “Ping 10.1.20.144 in DOS prompt. If the MFP does not respond, then perform the following steps. Check that the RJ-45 connector is firmly plugged-in. Check the Ethernet cable. Check the MFP IP address. Check the destination IP address. Check Subnet Mask. Check Gateway IP. Address is invalid Check network settings Network is down Check network settings Network is unreachable. Check network settings Connection aborted by server Check network settings Connection reset by server Check network settings Connection timed out. Check network settings Connection failure Check network settings Host is not able to reach Check network settings Fail to connect E-mail server Check network environmentCheck Network environment. MESSAGEACTION Device internal failure. Reboot the scannerReboot the machine, and try again. If the error is still there, contact your nearest dealer. Fail to connect Mail server. Contact network administratorContact your network administrator for further help. Fail to get Mail server response. Contact network administratorTurn on Log File option in [ADMIN / MANAGEMENT/ Service mode] to record and observe network actions and contact your network administrator or nearest dealer for further help. Unpredicted error. Contact network administrator Service unavailable Contact network administratorService not available, closing transmission channel. The Server is going to shut down. Contact your network administrator for further help. No support SMTP login extension Contact network administratorMail server doesn’t support SMFP login extension. Contact your network administrator for further help. No support SMTP login authentication Contact network administratorContact your Mail server administrator to turn on SMTP LOGIN option. SMTP login error Check user nameCheck your login user name. Downloaded From ManualsPrinter.com Manuals
Troubleshooting > 120 Mailbox unavailable Check “To” addressRequested mail action not taken. Check “To” address. Processing error Contact network administratorRequested action aborted. Contact your network administrator for further help. Insufficient system storage Contact network administratorContact your network administrator for further help. Temporary authentication failure Contact network administratorContact your network administrator for further help on mail servers authentication mechanism. Choose SMTP authentication for E-mail security or turn off the mail servers authentication and try again. Command error Restart scannerReboot the machine, and try again. If the error is still there, contact your nearest dealer. Parameters or argument error Check network settingsCheck if the Device Name is valid. The Device Name can be found in Menu/General. Check “From” address. Check “To” address. Contact your network administrator for further help. Sequence error Restart scannerReboot the machine, and try later. If the error is still there, contact your nearest dealer. Command parameters not implemented Check network settingsCheck if the Device Name is valid. The Device Name can be found in Menu/General. Authentication required Contact network administratorContact your network administrator for further help on mail servers authentication mechanism. Choose SMTP authentication for Email security or turn off the mail servers authentication and try again. Action not taken Check “To” addressRequested action not taken: mailbox name not allowed. Check “To” address. User not local Check “To” addressCheck “To” address. Please try again. Exceeded storage allocation Check “To” addressRequested action not taken. Check “To” address. Check mailbox storage allocation. Contact your network administrator for further help. Mailbox name not allowed Check “To” addressRequested action not taken: mailbox name not allowed. Check “To” address. Tr a n s a c t i o n f a i l e d Contact network administratorContact your network administrator for further help. Connection error Check network environmentCheck network environment. Check if email attachment size is larger than the mailbox quota. File size is too large File size is larger than the “scan size limit” allowable. Please reduce file size and retry sending. MESSAGEACTION Downloaded From ManualsPrinter.com Manuals