Nortel Compact Ics 6.1 Installer Guide

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Dialed feature code gets busy tone
Possible problem
A resource that the remote feature uses may currently be in use. For 
example, a remote caller trying to use the paging feature would get a busy 
tone if the auxiliary speaker were being used at the time.
Solution
If repeated attempts to  use the remote feature produce a busy tone, there 
may be a malfunction in a resource that the feature uses. Check that the 
remote...

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Compact ICS 6.1 Installer GuideP0603539  02
Possible problem
The caller may be dialing from the network on a rotary-dial telephone or 
on a push-button telephone that uses pulse signaling.
Solution
Inform remote callers that they must dial from a push-button telephone that 
uses DTMF, also known as touch-tone signaling.
Line pool access code gets ringback
Possible problem
The published line pool access code is invalid, and the system has routed 
the call to the...

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Dialed number gets no response
Possible problem
The remote caller, after accessing a line in a line pool, may have started 
dialing before the far end was ready to receive digits.
Solution
Instruct remote callers to wait until they hear feedback before entering any 
digits.
Possible problem
There may be a malfunction in the line that the remote caller accessed.
Solution
If the problem is persistent, check that all...

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P0603539  02Compact ICS 6.1 Installer Guide
Maintenance
Maintenance overview
A Norstar Maintenance session helps you diagnose problems that may 
occasionally arise within the Norstar system. 
The 
Maintenance section of programming has eight headings.
You can perform a Maintenance session from any working T7316, 
T7316E,  M7310 or M7324 telephone. Only one person at a time can 
access a Maintenance session. Photocopy the Maintenance records found 
at the end of this chapter, and keep a pencil handy to...

306 / Maintenance
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Beginning a Maintenance session
1. Release all calls on your telephone.
2. Press 
²¥¥‚¯öìéí which is the same as 
²¥¥ÛßßÜÝÝ. The display shows Password:.
3. Enter the Installer password. 
The display shows
 Terminals&Sets. Three triangular indicators º 
appear on the vertical display between the rows of buttons.
4. Place the programming overlay over the buttons pointed to by the 
indicators 
º.
5. Press 
‘ until the display shows Maintenance. 

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System version
System version allows you to note the version number  of the system 
processor (SP) software, which resides in the Feature Cartridge.
The SP version number can be used to determine whether you have the 
latest software release, and to trace a software fault if one occurs. For 
instance:
SP version number can indicate a Feature Cartridge incompatibility 
with your system
SP and telephone version numbers can indicate a...

308 / Port/DN status
Compact ICS 6.1 Installer GuideP0603539  02
Port/DN status
Port/DN status allows you to:
identify any device or line connected to the system
check the version number of a device (an analog terminal adapter, for 
example) for compatibility with the system
check the state of a device or line (for example, idle or busy)
disable or enable a device
determine which port number corresponds to each DN
determine the port number of a malfunctioning device
determine if a malfunctioning...

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Port/DN status allows you to check lines and devices on the system. 
Although the following procedures describe how to check devices, you can 
use the same procedures to check lines.
Lines can only be disabled in 
Module status.
Identifying a device connected to the system
Start with the display reading System version:
1. Press ‘. The display shows Port/DN status.
2. Press 
≠. The display shows Show port:.
3. Enter the port number of the...

310 / Port/DN status
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The following table lists some of the device types that may appear on the 
Norstar device identification display.
Explanation of device type
Checking the version number of the device
From the Norstar device identification display:
1. Press 
VERSN (if it is available) when the device information for a port 
is displayed. The display shows the version number  of the device.
2. Write this number on the appropriate Maintenance record.
3. Press...