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Nitsuko Portrait 308/824 Multibutton Telephone Feature Handbook
Nitsuko Portrait 308/824 Multibutton Telephone Feature Handbook
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Handsfree (Speakerphone) When its inconvenient to hold the handset, you can use the speaker and microphone in your telephone and talk Handsfree instead. Handsfree is great when you dont have a free hand for the phone. (For example, you may want to enter data at a computer terminal while talking to a customer on the phone.) There are three types of Handsfree operations: Where you see or Lift handset, you can optionally use for almost any feature instruction, unless otherwise specified. must be pressed again to hang up. Handsfree You can place and answer calls by pressing SPK instead of using the handset. You must have a Speakerphone to have Handsfree. Check with your Communications Manager. Automatic Handsfree You can press a line or line appearance key without first lifting the handset or pressing SPK. Your Communications Manager may have enabled this option for you. Monitor You can place a call without lifting the handset, but you must lift the handset to speak. You always have this option with a multi- button phone - regardless of the type of phone you have or how your system is set up. Handsfree (Speakerphone) 34
1. Press . If Single Step Access is programmed, this step can be skipped. 2. Obtain outside or Intercom dial tone in the usual way. Listen for: Dial tone 3. Dial number. Speak toward phone when call is established. 1. Press . If Ringing Line Preference is pro- grammed, this step answers the call. 2. Press flashing . 3. Speak toward phone. 1. Press . 1. Press . 2. 1. To change a Handsfree call into a handset call: To change a handset call into a Handsfree call: To hang up a Handsfree call: To answer an outside call using Handsfree: To place a call Handsfree: Handsfree (Speakerphone) 35
Headset Compatibility To get even more freedom and convenience than with Handsfree, pur- chase a Headset and connect it to your telephone. In addition to hav- ing your hands free for other work, youll have privacy on a call that is not available with Handsfree. 1. Make sure your phone is idle and pro- grammed for headset operation. 2. Unplug the handset. Leave the handset in the handset cradle. 3. Plug in the headset. 1. Press whenever you see the instruction, Lift handset or . OR Press whenever you see the instruction, Hang up or . The SPK key functions as a Release key. Hold Dont place your handset down on the desk when you need your caller to wait, use Hold instead. Hold places your call in a temporary waiting state until you can get back to it. While the call waits, you can process calls or use other features. And dont worry if you forget about the call and leave it on Hold too long - it will recall back to you. Your telephone system provides three types of Hold (see the following information). Your Communications Manager can tell you which types you can use. To operate the headset: To install the headset: Headset Compatibility 36
Hold (also known as System Hold) For normal calls . . . When you place an outside call on Hold, it flashes your line key and the line keys on your co-workers’ phones as well. Either you or another co-worker can pick up the call on Hold. However, Intercom calls on Hold do not indicate at any other extensions and no other system features can be accessed without disconnecting the call. Exclusive Hold For high priority calls . . . After you place an outside call on Exclusive Hold, it flashes your line key but looks busy to your co-workers. Only you can pick up the call from Hold. Automatic Hold For easier call processing . . . With a call on the line, without pressing Hold first, you can initiate another feature. The system places the call on Hold automatically when you press ICM or DND/CONF (If you press DND/CONF, do not hang up the phone or the call will be disconnected as this is not a true system Hold). You can program a feature key on your display phone for Recall Line Display Mode. When a Hold Recall tone is heard, the display will show the line and station number of the recalling line (refer to Programmable Keys, page 59). 1. Press . 2. If you place an Intercom call on Hold, do not hang up the handset or the call will be terminated. 1. Press twice. 2. To place an outside call on Exclusive Hold: To place an Intercom or outside call on Hold: Hold 37
1. 2. Press flashing . 1. 2. Press flashing . OR Press . Dial and the extension num- ber that placed the call on Hold. Call is connected. 1. Press . 1. Press . 2. Press . 3. Press . 4. Press . Hotline - Dual Handsfree Hotline Dual Handsfree Hotline allows you to simultaneously call two other extensions. A secretary extension can make a voice announced To activate\cancel Recall Line Display: To retrieve an Intercom call on Hold: To retrieve an out- side call on Hold at another extension: To retrieve an outside call on Hold: Hotline-Dual Handsfree Hotline 38
Intercom call over the speaker of two executive extensions. The users at the executive extensions can reply Handsfree (i.e., by just speaking toward the phone) and you can all talk. The simultaneous call goes through only if both executive extensions are idle and an executive extension has not forwarded Intercom calls. When an executive replies by lifting the handset, the other executive is disconnected. The secretary can make a ringing Intercom call to both executives; however, an executive must lift the handset to reply, which disconnects the other executive. 1. at secretary extension. 2. Press . 3. Dial either executives extension number. Both extensions are called. If ringing is heard, the secretary can dial 1 to con- vert the call into a voice announced call. If busy tone is heard, the secretary can still contact the other executive by repeating step 2-3 using the other exec- utives extension number. Intercom Call a co-worker over the Intercom. You are not restricted from plac- ing an Intercom call to any other extension. Intercom calls can ring or voice-announce at the called extension. Each extension user can: Force Intercom calls they place to ring the called extension, regard- less of other programming If allowed system-wide, enable/disable voice-announce for their Intercom calls To place a Dual Handsfree Hotline call: Intercom 39
1. 2. Press . Listen for: Dial tone 3. Dial extension number. To convert a ringing call into a voice announced call or vice versa, dial 1. Listen for: Two beeps 1. Speak toward phone Listen for: ICM ring 1. Last Number Redial Instead of dialing a busy or unanswered outside call again, quickly redial it with Last Number Redial. Last Number Redial stores the last outside call you placed in memory so you can easily recall it. The stored number can be up to 18 digits long, using 0-9, # or *. You can also quickly redial your last call using Repeat Redial (page 62) and Save (page 63). 1. 2. Press . 3. Press . To use Last Number Redial: To answer an Intercom call that rings your phone: To answer an Intercom call if you hear two beeps: To place an Intercom call: Last Number Redial 40
Meet-Me Conference Use Meet-Me Conference to have a telephone meeting with up to five other co-workers. After you announce the Meet-Me Conference over the Paging, a co-worker joins the meeting by dialing the Meet-Me Conference code. Need to talk to only one other co-worker and dont know where they are? Meet-Me Paging allows you to set up a private meeting on a Page zone with one other co-worker. While you meet on the zone, no one else can hear your conversation, join in or make an announcement using that zone. 1. 2. Press . 3. Dial code. 80 for All Call81-84 for zones85 for All Call, external zones only86-87 for external zones (Portrait 824 system only) 4. Page desired parties. Announce that par- ties should press . 5. Press . 6. Do not hang up. Listen for: Conversation with Conference members. To set up a Meet-Me Conference: Meet-Me Conference 41
1. (Do not press ). 2. Press . Listen for: Conversation with Conference members. 1. 2. Press . Listen for: Dial tone 3. Dial code. 80 for All Call81-84 for zones85 for All Call, external zones only86-87 for external zones (Portrait 824 system only) 4. Page person, announce code (Portrait 308 = 80-85, Portrait 824 = 80-87). 5. Dial . Do not hang up. Listen for: Conversation with Conference member. 1. (Do not press ). 2. Dial announced code (Portrait 308 = 80- 85, Portrait 824 = 80-87) or if calling party is in the same zone, dial . Listen for: Conversation with Conference member. To join a Meet-Me Page: To set up a Meet-Me Page: To reply to a Meet-Me Conference: Meet-Me Conference 42
Message Waiting Dont keep recalling a busy or unanswered co-worker. Leave them a Message Waiting request for a return call instead. The request is a quick flashing MW LED at the multibutton extension you called and a double wink LED on your phone. When your co-worker answers the Message Waiting, they automatically call your extension. And if someone leaves you a Message Waiting, youll know you didnt miss their call. In addition, Message Waiting lets you: Cancel all the messages you left at other extensions Cancel all messages co-workers left at your extension View and selectively answer messages left at your extension (dis- play keyset only) You can leave messages at any number of extensions. Also, any num- ber of extension users can leave a Message Waiting at your extension. -Listen for: Busy, Ringing or two beeps. 1. Dial . MW flashes intermittently as confirma- tion. 2. 1. Press . 2. Press . To cancel all Message Waiting indications you left and that were left for you (display phones only): To leave a Message Waiting (at an exten- sion that is busy or does not answer): Message Waiting 43