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Nitsuko Portrait 308/824 Multibutton Telephone Feature Handbook
Nitsuko Portrait 308/824 Multibutton Telephone Feature Handbook
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Call Parking (Portait 824 Only) Call Parking allows you to place an outside call in a waiting state (called a Park orbit) so that any other keyset extension within the same Park group may pick it up. After parking the call, you can Page the person receiving the call and hang up. The paged party just presses the Park key from any extension within the same Park group to pick up the call. This is also useful when transferring a call to a keyset that does not have a line appearance on their phone for that line. 1. While on an outside call, press Park key. 1. 2. Press Park key. Call Timer You can time your outside calls on your telephone display. Youll find Call Timer indispensable if you must keep track of your time on the phone. There are two ways to activate the timer. The first type of timer is set up in the system programming. This timer automatically starts when you place an outgoing call. The display changes to a stopwatch at the beginning of the call and stops timing when you hang up. The display shows the duration of the call for approximately eight seconds and then changes to display the date and time. The second type offers more flexibility. You can press a programmed One-Touch key at any time before placing or answering a call, or To answer a call on Park (within the same Park group as the extension that placed the call in Park): To place a call on Park: Call Parking 14
while on a call. You can also time Intercom calls or use the idle tele- phone as a stopwatch. 1. Press to start timing. 2. Press again to stop timing. 3. Press to return to the date and time. Call Waiting (Camp On) After you call a busy extension, use Call Waiting to wait in line (i.e., Camp On) without hanging up. When you Camp On, the system sig- nals the busy user indicating that you are waiting. Your call goes through when the busy extension becomes free. Call Waiting also helps when you are on the phone because it lets you know when additional calls are trying to get through. Call Waiting lets your callers wait in line without being forgotten. 1. Place Intercom call. Listen for: Busy signal 2. Dial . Listen for: Busy signal stops 3. Do not hang up. Wait for the call to go through. Ringing is heard as soon as the extension becomes free. To send a Call Waiting tone to a busy extension: To activate the manual Call Timer: Caller Waiting (Camp On) 15
Caller ID Caller ID allows a display keyset to show an incoming caller’s tele- phone number and/or name with the time and date on the phone’s display. The caller’s information can be checked before answering an incoming call. The information received by the system depends upon the capabilities of your local telco. There are two types of Caller ID message formats currently available: Single Message Format and Multiple Message Format. With Single Message Format, the telco sends only the caller’s phone number (DN). The DN is either 7 or 10 digits long. In Multiple Message Format, the telco sends the DN and the caller’s name. The DN for this format is also 7 or 10 digits long, and the name provided consists of up to 15 characters. The data remains stored for the duration of the call. Information Display After Received: Display Shows:Pressing CHECK: Name/Number number number name telco time/date Number number number telco time telco time/date Name NO NUMBER INFO NO NUMBER INFO name telco time/date Call from Non-ID line number line number Service Area NO CALLER INFO NO CALLER INFO No Caller ID NO NUMBER INFO NO NUMBER INFO Information telo time/date telco time/date Caller ID Table Caller ID information (name and number) can be stored in the sys- tem’s Caller ID Table (up to 100 bins). Keyset users can also make outgoing calls using the Caller ID Table. The Caller ID Table and the Temporary Memory bins can only hold a maximum of 10 digits. Therefore, a long distance number can not be stored in a bin. Caller ID 16
Temporary Memory When a call is abandoned or the Caller ID table is full, the caller’s information will be stored in the Temporary Memory (up to 24 Caller ID names and numbers). If the Temporary Memory is full, the oldest Caller ID information will automatically be deleted and the new infor- mation will be stored in it’s place. The Temporary Memory can be used for the following: Placing an outgoing call using the stored Caller ID information.Transferring stored Caller ID information from the Temporary Memory to the Caller ID Table. The Caller ID Table and the Temporary Memory bins can only hold a maximum of 10 digits. Therefore, a long distance number can not be stored in a bin. 1. Do not lift the handset. 2. Press . 3. Press to display further information (if available). If Single Step Access is enabled, the user must press the FLASH key then the line key. 1. Answer call as normal (Caller ID infor- mation is displayed). 2. Press to display further information (if available). To view Caller IDinfor- mation with Post- Answer Display: To view Caller ID infor- mation with Pre- Answer Display: Caller ID 17
1. Answer call. 2. Press and dial . If a confirmation tone (one short beep) is heard, the information was success- fully stored in the next empty memory bin in the Caller ID Table. If an error tone (three short beeps) is heard: - the system does not allow the extension to edit the table (Program 61 [C.]). - the call does not have Caller ID infor- mation available - another extension is storing informa- tion simultaneously - the Caller ID Table is full 1. Do not lift handset. 2. Press . 3. Dial for a specific bin number then enter bin number (001-100) ORfor the next available bin number. 4. Press . 5. Enter telephone number. 6. Press . 7. Enter caller’s name (see the Name/Message Storing feature). 8. Press . 9. Press . To store new informa- tion or edit existing information: To store Caller ID information in the table: Caller ID 18
1. Press key. 2. Dial . 3. Dial bin number (001-100). 4. Press . 5. Press . 6. Press . 7. Press . 1. Press . 2. Dial . 3. Dial bin number (001-100). 4. Press . Dialing out from a stored number may not work with all central offices. The number stored in the bin may have to be edited (e.g. With 203-926-5400, the “203” may have to be removed in order to dial the number properly). To make an outgoing call using a bin number: Deleting a bin’s entry: Caller ID 19
1. Press . 2. Dial . 3. Dial the digits of the phone number to be searched (up to 10 digits max.). 4. Press . The first name and number is displayed. Press (forward) or (back- wards) to scroll. 5. To call the displayed number, press . OR To edit the information, press + follow the editing instructions explained previously. OR To delete the information: Press + . 1. Press . 2. Dial . 3. Starting with the last name, enter the let- ters of the name (up to 15 letters max.) to be searched. 4. Press (the first name and number is displayed). To search the Caller ID Table for a stored name: To search the Caller ID Table for a stored number: Caller ID 20
If needed, scroll by pressing (forward) or (backwards). 5. To call the displayed number, press . OR To edit the information, press + follow the editing instructions explained previously. OR To delete the information: Press + . 1. Press . 2. Dial . 3. Scroll to find the number desired. scrolls forward, scrolls backward. 4. Press when number displayed. If the extension is not allowed to edit the Temporary Memory, an error tone will be heard after dialing ‘95’. 1. Press . 2. Dial . To clear all stored information in the Temporary Memory: To place an outgoing call from the Temporary Memory: To search the Caller ID Table for a stored name (cont.): Caller ID 21
1. Press . 2. Dial . 3. Press . 4. Press . The information will be stored in the next available bin. Callback When you call a busy extension, you can leave a Callback request for a return call. You do not have to repeatedly call the busy extension back, hoping to find it idle. When you leave a Callback, the system handles your request as follows: When the busy extension becomes idle, the system rings you. After you answer the Callback ring, the system then rings the for- merly busy extension. (If that extension doesnt answer, the system cancels the Callback.) As soon as the other extension answers, the system sets up an Intercom call between you and them. 1. Place Intercom call. Listen for: Busy tone 2. Dial . Listen for: Busy tone stops. 3. To place a Callback: To transfer information from the Temporary Memory to the Caller ID Table: Callback 22
The signal is a quick double ring. 1. Extension is called. 1. Lift handset to cancel Callback before receiving the Callback signal. 2. Conference Conference lets you add additional inside and outside callers to your conversation. With Conference, you can set up a multiple-party tele- phone meeting without leaving the office. The system allows up to one outside and five inside parties to be added to the conversation. If Multi-Line Conference is enabled, a second outside call can be added to the conversation. In addition to Conference, there are other ways to have a telephone meeting. See Meet Me Conference and Meet Me Paging (page 41), and Tandem Trunking (page 76). Method 1 1. Establish the first call. 2. Press . 3. Press and dial extension number or establish second outside call. For Intercom calls, the party must answer using the handset. 4. Press . Conference is established. To add more inside parties, repeat steps 2-4. To establish a conference call: To cancel Callback: To answer the Callback signal: Conference 23