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Nitsuko Portrait 308/824 Multibutton Telephone Feature Handbook
Nitsuko Portrait 308/824 Multibutton Telephone Feature Handbook
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Method 2 1. Establish an outside call. 2. Press . 3. Press and call the other extension by paging and announce the CO line key number. The called party must press the CO line key to join. 4. Press . 1. 2. Press . Confirmation Tone The Confirmation Tone feature allows a tone to be emitted from the built-in speaker on the keyset each time you press a line, feature or dial pad key. The tone confirms the key was fully pressed. Do not lift handset. 1. Dial . Do not lift handset. 1. Dial . Listen for: Final Confirmation Tone is heard. To cancel Confirmation Tone: To activate the Confirmation Tone: To join a Conference when invited: To establish a Conference call: Confirmation Tone 24
Direct Station Selection Console, DSS (Portrait 824 only) If you do a lot of call processing (like an operator or dispatcher), you may have a Direct Station Selection (DSS) Console. The DSS Console gives you a Busy Lamp Field (BLF) and one-button access to exten- sions and certain system features. Use the DSS Console to help you: Call Extensions and Door Boxes Transfer outside calls Make Internal or External Pages Your DSS Console may also have keys stored with Programmable Feature Key operations. This gives your DSS Console many of the features available on One-Touch and function keys. Check with your Communications Manager to see if your console has these functions. 1. 2. Press one of the DSS keys. If your call voice-announces, you can make it ring by dialing 1. If you dont have Handsfree, you must lift the hand- set to speak. 1. While on a CO call, press a DSS key. Automatic Hold of CO line: Extension BLF If DSS key is . . . Extension is . . . On Busy on a call Off Idle Flashing fast In DND To call an extension f rom your DSS Console: Direct Station Selection Console, DSS 25
1. While on a CO call, press a DSS key. The CO call is put on Hold and a call is placed to the desired extension. 2. Press . Called extension rings. 1. While on a CO call, press one of the DSS keys. CO call is put on hold and a call is placed to the desired extension. 2. Make announcement. 3. Press . CO call is transferred. If the called party doesnt want the call, press the flashing line key to retrieve it. 1. Press programmed Page key. 2. Make announcement. If you dont have Handsfree, lift the handset to make your announcement. 3. Direct Station Selection, Extension Direct Station Selection (DSS) provides you with one-button access to other extensions in the system. Each of the ten One-Touch keys on your telephone can be programmed to call a particular extension. You can also program the One-Touch keys to access any Page Zone or Door Box. If you have a display keyset, a Busy Lamp Field (BLF) indication is shown for any One-Touch keys you have programmed. This shows you if your co-worker is on a call, in Do Not Disturb, or idle. To make a Page using your DSS Console: Announced Transfer: Unannounced Transfer: Direct Station Selection, Extension 26
1. 2. Press . 3. Dial . 4. Press One-Touch key. 5. Dial extension number. OR To program a Page Zone, dial 80-87 (86 and 87 can only be assigned as DSS keys on the Portrait 824 system). OR To program a Door Box, dial 88 or 89. 6. 1. If Single Step Access is programmed and the phone is equipped with a speakerphone, this step can be skipped. 2. Press One-Touch key set as DSS key. 1. Do not lift handset. 2. Press . 3. Press . 4. Press One-Touch key. Key number displays, then stored number. 5. Press to return to normal display. To display the number programmed under a DSS/One-Touch key: To use a DSS key: To program a One- Touch key for DSS: Direct Station Selection, Extension 27
Directed Call Pickup Use Directed Call Pickup when you need to answer a call ringing another extension without leaving your phone. This lets you easily cover a co-workers calls when they have to be away from their desk. 1. Do not press . 2. Dial extension number of ringing phone. OR Dial . If more than one extension is ringing, this code answers the calls in the fol- lowing order: Intercom calls, Unannounced Transfer and Incoming calls on a DISA line. 1. 2. Dial . 1. 2. Press . To use Directed Call Pickup to answer an outside incoming call: To use Directed Call Pickup to answer a Door Box call: To intercept Intercom, Unannounced Transfer and DISA calls to a co-workers phone: Directed Call Pickup 28
Directory Dialing If you have a display phone, Directory Dialing lets you call a Speed Dial or Intercom number by choosing the name associated with the number. You do not have to dial the number - you just select the dis- played name instead. This feature can be programmed as a One-Touch key in the Programmable Keys feature. To store a name for each Speed Dial number and station, refer to the Name/Message Storing feature (page 46). 1. Press . 2. Enter the first letter of the name by Name/Message Storing feature. 3. Find the name using or . = Advance scroll = Backward scroll 4. Press . Call dials out. 1. Press . 2. Enter the first letter of the name by Name/Message Storing feature. 3. Find the name using or . = Advance scroll = Backward scroll 4. Press . Call dials out. To use Directory Dial to place an Intercom call: To use Directory Dial to place a Speed Dial call: Directory Dialing 29
Do Not Disturb Do Not Disturb (DND) blocks Page announcements, ringing and incoming voice announcements to your extension. DND permits you to work undisturbed at your desk without interruptions from your phone. When you activate DND, incoming calls still flash your line keys. While in DND, you may still use your phone in the normal man- ner for placing and processing calls. There are four levels of DND which can be programmed into the sys- tem for each extension: Level 0 = No DND capability Level 1 = Blocks CO audible, allows Intercom calls Level 2 = Blocks CO audible and Intercom calls Level 3 = Blocks CO audible and Intercom calls or just CO audible A co-worker calling an extension in DND hears a fast busy signal. 1. If programmed for level 1:Press once to allow Intercom calls, but block CO calls. flashes. If programmed for level 2: Press once to block all Intercom and CO calls. lights steadily. If programmed for level 3:Press once to block CO audible and Intercom calls. lights steadily. OR To activate DND: Do Not Disturb 30
1. Press twice to block just CO audible. flashes. To activate DND while on a call, press FTR then DND/CONF. 1. Do not lift handset. 2. Press once or twice (whichever makes extinguish). To cancel DND while on a call, press FTR then DND/CONF. Door Box Your system may have Door Boxes. A Door Box is a self-contained Intercom unit typically used to monitor an entrance door. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chime tones to all extensions programmed to receive chimes. If you receive Door Box chimes, you can just lift the handset to answer them. You can then talk to the visitor at the door. Door Boxes come in handy at delivery entrances. Your company doesnt have to have someone at the door to monitor the entrance. You can just answer the Door Box instead. If the door has an electric strike, you can even use your telephone to release the door. 1. Connection established. To answer the chime tones (from your phone): To cancel DND: To activate DND (cont.): Door Box 31
1. 2. Dial . Connection established. 1. 2. Press , then for box 1 or for box 2. 1. Press to activate the relay. The relay remains closed for 5 seconds (This could be longer or for as long as the FLASH key is held down, depend- ing on programming). Executive Override Executive Override lets you override the systems privacy feature - you can break into an outside call at another extension, including a call on a Private Line. The intrusion may or may not be preceded by a warning tone, depending on programming. The warning tone comes over the speaker of both extensions. You must have outgoing line access for the line you wish to override. 1. 2. Press steadily lit . This breaks into the telephone conver- sation on that line. The extension being overridden may or may not hear a beep. To use Executive Override to break into a call: To unlock / lock the door after contacting the Door Box: To call a Door Box: To answer the chime tones by Directed Call Pickup: Executive Override 32
Extension Hunting Extension Hunting routes internal and DISA calls to a predefined group of hunt group member extensions. A call will ring the first available extension in the hunt group. Extension Hunting is helpful, for example, for a group of co-workers that share responsibility for answering calls. Each new call rings the first available extension in the hunt group. If you receive no answer, use Step Calling (page 76). 1. 2. Press . 3. Dial . 4. Dial hunt group number (0-4). First available extension is called. If there is no answer, the user can dial # again to call the next idle extension (see Step Calling, page 76). Flash Flash allows a keyset user to access certain features of the telephone company or PBX to which your phone system is connected. This lets you take full advantage of whatever features the connected telephone company or PBX offers. Flash accesses these features by momentarily interrupting the loop current on your outside line. This is much like briefly pressing and then releasing the hookswitch on your telephone at home. 1. Press . To flash the outside line you are on: To call a hunt group number: Extension Hunting 33