Nitsuko Ds2000 Multibutton Telephone Feature Handbook
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Barge In permits you to break into another extension user’s established call. This sets up a three-way conversation between you and the other two parties on the initial call. You can Barge In on an Intercom call and on an outside call. !! CAUTION !! Unauthorized intrusion on calls using this feature may be inter- preted as an invasion of privacy. To Barge In on a call: 1. Call busy extension. OR Place call on busy trunk. 2. Dial or press . You hear two beeps. 3. Join the conversation in progress. BARG Barge In 5 In an emergency, use Barge In to get through to a co-worker right away.
You can have Call Coverage Keys for co-worker’s telephones, Ring Groups, and Extension Hunting UCD Groups. Your Call Coverage Key can ring immediately when a call rings your co-worker or group, ring after a delay or just flash. In addi- tion, the Call Coverage Key lights while your co-worker is busy, flashes fast while your co-worker is in Do Not Disturb, and flashes slowly while your co-worker is ringing. Call Coverage Key Flash Rates When the key is: The covered extension is: Off Idle or not installed On Busy Flashing Slowly Ringing Flashing Fast In Do Not Disturb To answer a call ringing or flashing a Call Coverage Key: 1. Press flashing Call Coverage Key. To use your Call Coverage Key to place a call to your idle co-worker: 1. Press Call Coverage Key. User Programmable Feature Universal Slot:# R A C Fixed Slot:# R C Assign the ringing mode for your Call Coverage keys. See User Programmable Featuresat the end of this guide for more. Call Coverage Keys 6 Cover a co-worker’s calls from your own telephone.
Use Call Forwarding to redirect your calls to another extension or Voice Mail. There are three types of Call Forwarding: Call Forwarding When Not Answered Calls ringing your phone forward when you don’t answer. Call Forwarding When Busy or Not Answered Calls ringing your phone forward when you don’t answer or while you are busy on another call. Call Forwarding Immediate All calls to your phone forward immediately. To set up or cancel Call Forwarding: 1. Press and dial . OR Press + . 2. Dial the Call Forwarding type: 0= Cancel Forwarding 2= Busy/No Answer 4= Immediate 6= No Answer 7= Personal Answering Machine Emulation See the Voice Mail feature for more on this option. CFWDPGM 7 Set up a multiple-party telephone meeting without leaving the office. Call Forwarding Make sure your calls are covered while you are away from your desk.
3. Dial destination extension. OR Dial 0 or 01-04 for your operator. OR Press to forward to Voice Mail. 4. Press to hang up. If you use option 4 to forward your calls immedi- ately to a co-worker, only the user at the forwarding destination can call you on the Intercom. 8 Call Forwarding
If your phone has a Call Timer key, your display can keep track of your time on an outside call. There are two types of Call Timer keys: Manual Call Timer Your Manual Call Timer key works like a stopwatch. Pressing the key turns on the timer, while pressing the key a second time resets and turns off the timer. The timer does not start automatically. Automatic Call Timer Your Automatic Call Timer key will automatically start the Call Timer for each new outside call. The Automatic Call Timer key can also work like a Manual Call Timer key: push to turn on, then push a second time to reset and turn off. (There is no need to have a Manual Call Timer key as long as you have an Automatic Call Timer key.) To time your outside call if you have an Automatic Call Timer key: 1. Place or answer outside call. 2. After a few seconds, the Call Timer starts automatically. To time any call if you have a Manual Call Timer key: 1. Place or answer Intercom or outside call. 2. Press Manual Call Timer key. OR Press . Pressing the key a second time turns the timer off. Pressing the key a third time turns the timer back on. MTMR 9 Set up a multiple-party telephone meeting without leaving the office. Call Timer Keep track of your time on the phone.
With Call Waiting, a co-worker can call you while you’re busy and wait in line (Camp-On) for you to become free. You’ll hear two beeps indicating that your co-worker is waiting. The call goes through when your extension becomes free. Note:If you have more than one caller waiting, they queue (i.e., wait in line for you) on a first-in/first-out basis. You hear Camp-On beeps only for the first waiting call. To Camp-On to a busy extension: 1. Call a busy co-worker. 2. Dial or press . 3. Do not hang up. If you hang up, the system converts your Camp-On to a Callback. 4. When your co-worker becomes free, you hear ringback. 5. Speak to your co-worker when they answer their wait- ing call. CAMP 10 Set up a multiple-party telephone meeting without leaving the office. Call Waiting / Camp-On Know when you have calls waiting, or wait in line for a busy co-worker.
When you call a busy co-worker, you can leave a Callback request for a return call. There is no need to keep calling your co-worker back, hoping to find them idle. Here’s how Callback works: You call a busy co-worker and leave a Callback. When your co-worker becomes free, your phone automatically starts ringing. Once you lift the handset to answer the ring, your co-worker then rings. As soon as your co-worker answers, you’ll have an Intercom call between you and your co-worker. To leave a Callback at a busy co-worker: 1. Call your busy co-worker. 2. Dial or press . 3. Hang up. If you dial 2 and stay on the line, you will Camp-On to your busy co-worker. 4. When your busy co-worker becomes free, your phone will automatically ring. 5. Lift the handset to answer. 6. Speak to your co-worker when the calls goes through. CLBK 11 Callback You don’t have to repeatedly call a busy co-worker back, hoping to find them idle.
Caller ID allows your telephone display to show the first 12 digits of an incoming caller’s telephone number and optional name. Caller ID supports your telephone compa- ny’s Called Number Identification (CNI) and Called Number Delivery (CND) service, when available. Single and Multiple Message Format There are two types of Caller ID message formats available: Single Data Message Format (SDMF) and Multiple Data Message Format (MDMF). If your telephone company supports Single Message Data Format, you’ll see only your caller number. With Multiple Data Message Format, you’ll see both your caller’s num- ber andname. Caller ID and NVM-Series Voice Mail Caller ID works with your NVM-Series Voice Mail system to pro- vide productivity enhancements like Make Call with Caller ID. With Make Call, you can return a call to someone who left you a message without knowing your caller’s phone number. Your Communications Manager can tell you if you have this capability. Second Call Caller ID While you are busy on a call, your telephone display can show you the Caller ID information for a waiting call. If you receive Camp On tones or Off-Hook Ringing for a call, you can also receive the Second Call Caller ID. Check with your Communications manager to see if you have this feature. Third Party Caller ID Check Third Party Caller ID Check allows you to see the Caller ID infor- mation for a co-worker’s call. Check with your Communications Manager for more about Third Party Caller ID Check. Caller ID 12 Your display can show your outside caller’s phone number and optional name.
To cancel the Caller ID display and return your phone to its normal display: You can only do this while you’re on a call, not while your phone is ringing. 1. Press . To turn the Caller ID display back on (after you press CLEAR to cancel it): 1. Press . The display the Caller ID information for a co-worker’s (i.e., a third party) call: 1. Press + . 2. Press the key for the call you want to check. You can press a line key, loop key, Hotline key or Call Coverage key. — Press a line key while the call is ringing or con- nected to your co-worker. — Press a loop key while the call is ringing the third party. — Press a Hotline key while the call is connected to the third party. — Press a Call Coverage key while the call is ring- ing the third party. 3. Hang up when you are done. Caller ID 13
Outside calls can ring your exten- sion directly, without having to be transferred by your company’s operator or receptionist. To answer an outside call: Outside calls normallly flash red on your line/loop keys. If a line/loop key is flashing green, the call is a Direct Inward Line (DIL) to your phone. The call may also ring your phone. You may have a Private Line that rings only your phone. Check with your Communications Manager. 1. Lift handset. If you have Ringing Line Preference, lifting the handset answers the call. If you have Automatic Handsfree, you can press a line/loop key without first lifting the handset. 2. Press the flashing line/loop key. User Programmable Feature Universal Slot:# R A L Fixed Slot:# R L Change the ringing mode of your line keys. See User Programmable Featuresat the end of this guide for more. 14 Set up a multiple-party telephone meeting without leaving the office. Central Office Calls, Answering Normally, outside calls ring your extension directly.