Nitsuko Ds2000 Multibutton Telephone Feature Handbook

							To  queue for a busy line:
1. Press line key for busy line.
OR
Press  and dial the line’s Direct Line Access code
(e.g., 401 for line 1).
2. Dial  ; do not hang up.
3. When the line becomes free, you automatically connect.
When you hear dial tone from the line, you can
place your call again.
To  leave a Line Callback for a busy line:
1. Press line key for busy line.
OR
Press  and dial the line’s Direct Line Access code
(e.g., 401 for line 1).
2. Dial  or press  , then hang up.
3. When the line becomes free, the system automatically
calls you back.
If you answer within 4 rings, you hear dial tone
from the outside line.
If you don’t answer the Callback ring, your phone
system cancels the Callback.
CLBK
95
Trunk (Line) Queuing and Callback 
						

							Your system may be connected to
an NVM-Series Voice Mail with
Automated Attendant  system.
NVM-Series Voice Mail provides
your system with comprehensive
voice messaging capability as well as a sophisticated Automated
Attendant. Your NVM-Series provides:

Automated Attendant
Automated Attendant automatically answers your system’s
incoming calls. After listening to a customized Automated
Attendant greeting, callers to your company can dial a system
extension or use Voice Mail.

Leaving a Message
When you call a co-worker that doesn’t answer, is busy on
the phone or in Do Not Disturb, you can easily leave them a
voice message in their mailbox. There is no need for you to
call back later.

Call Forwarding to Voice Mail
When you forward your calls to Voice Mail, calls to your
phone go to your Voice Mail mailbox. Your callers then leave
you a voice message instead of calling back later. You can
enable forwarding for all calls immediately, for unanswered
calls, or for calls to your phone when you are busy.

Transferring to Voice Mail
You can Transfer a call to your mailbox or a co-worker’s
mailbox. After the Transfer goes through, your caller can
leave a message in the mailbox.

Conversation Record
While on a call, you can have Voice Mail record your conver-
sation. You just press your uniquely programmed Conversation
Record key or a soft key. Once recorded, Voice Mail stores the
conversation as a new message in your mailbox. After calling
your mailbox, you can save, edit or delete the recorded conver-
96
Voice Mail
End the frustration of
missed calls, inaccurately
written messages and
telephone tag. 
						

							sation. (Check with your Communications Manager to see if
you have Conversation Record capability.)

Personal Answering Machine Emulation
You can have your idle telephone emulate a personal answer-
ing machine. This lets Voice Mail screen your calls, just like
your answering machine at home. If activated, your incoming
calls route to your mailbox. Once your mailbox answers, you
hear two alert tones followed by your caller’s incoming mes-
sage. You can then:
- Let the call go through to your mailbox.
- Intercept the call before it goes to your mailbox.
Message Center Mailbox
A Message Center Mailbox is a mailbox shared by more than
one co-worker. You access the Message Center by pressing a
Message Center key on your phone. (Ask your
Communications Manager if you have this key.) With your
Message Center key you can:
- Listen to the messages stored in the Message Center mailbox.
- Transfer calls to the Message Center mailbox.
- Use many other Voice Mail features.
A Message Center Mailbox may help you if you work closely
with a group of co-workers. For example, your group’s super-
visor can send important messages to the shared Message
Center Mailbox, and members of your group can review them
as time allows.
Interactive Soft Key Shows New Messages
Your soft keys show the number of new messages in your
mailbox. For example, if you have 2 new messages in your
mailbox, your Voice Mail soft key shows  (display tele-
phone) or  (Super Display telephone). The new mes-
sage count resets to 00 as soon as your call your mailbox
(regardless of whether you listened to your new messages).
The message count returns when you get new messages.
V-MAIL 02
VM02
97
Voice Mail 
						

							Calling Yo ur Mailbox
To  call your mailbox:
Your MWkey and Ring/Messagelamp flash fast
when you have new messages in your mailbox.
1. Press .
2. Press .
OR
Press  , then press  .
OR
Press  , then dial the Voice Mail master number
(e.g., 700) followed by your mailbox number.
Your mailbox number is normally the same as
your extension number. You may optionally dial a
co-worker’s mailbox — or use this procedure to call
your mailbox from a co-worker’s phone.
3. If requested by Voice Mail, enter your security code.
Your 
MWkey and Ring/Messagelamp go out
after you call your mailbox.
Leaving a Message
To  leave a message in the mailbox of an unanswered
extension:
The extension you call can be busy, in Do Not
Disturb, or unanswered.
1. Press or  .
The Voice Mail system will prompt you to leave a
message.
MSG
VM
98
Voice Mail 
						

							Forwarding Calls to your Mailbox
To  activate or cancel Call Forwarding:
1. Press and dial  .
OR
Press + .
2. Dial the Call Forwarding type:
0= Cancel forwarding
2= Busy/No Answer
4= Immediate
6= No Answer
3. Press  to forward to Voice Mail.
4. Press   to hang up.
Your 
DNDkey is on while your calls are forwarded.
CFWDPGM
99
Voice Mail 
						

							Transferring Calls to a Mailbox
To  Transfer your active call to a mailbox:
Method A
1. Press .
2. Dial the number of the mailbox to receive the Transfer
(e.g., 301 for extension 301).
This number can be your mailbox number (if
you’re away from your desk) or a co-worker’s mail-
box number.
3. Press or  .
4. Press  to hang up.
Voice Mail will prompt your caller to leave a
message in the mailbox you selected.
Method B
1. Press .
2. Press DSS key for co-worker’s extension +  .
3. Press  to hang up.
Voice Mail will prompt your caller to leave a
message in the mailbox you selected.
Method C
1. Press keyset or DSS Console Hotline key.
2. Press .
3. Press  to hang up.
Voice Mail will prompt your caller to leave a
message in the mailbox you selected.
MBOX
100
Voice Mail 
						

							Conversation Record
To  record your active call in your mailbox:
Only one party on a call can use Conversation
Record at any one time. This includes Intercom calls
and Conference calls.
1. Press  or your Voice Mail Record key.
Your Record key lights green while your system calls
your mailbox. Once recording begins, the key flashes
fast and you hear the voice prompt, “Recording.”
You can also have a Record key on your DSS
Console. It lights red while the system calls your
mailbox and flashes fast once recording begins.
Personal Answering Machine Emulation
To  activate Answering Machine Emulation:
1. Press and dial  .
OR
Press + .
2. Dial 
3. Dial the Answering Machine Emulation option:
-  or hang up to forward all calls.
-  to forward just outside calls.
4. Press   to hang up.
Your 
DNDkey is on while your calls are forwarded.
CFWDPGM
REC
101
Voice Mail 
						

							To  cancel Answering Machine Emulation:
1. Press and dial  .
OR
Press + .
2. Dial 
3. Press   to hang up.
Your 
DNDkey goes out.
When Answering Machine Emulation broadcasts your caller’s
message, you can:

Do nothing to have the caller’s message automatically
recorded in your mailbox.
OR

Lift the handset to intercept the call and speak to your caller.
Checking Your Messages
To  check your messages:
1. Press .
You see: Number of MSG = n (where n is the
number of new messages in your mailbox).
CFWDPGM
102
Voice Mail 
						

							Message Center Mailbox
The Message Center key flashes fast (green) when
there are new messages not listened to in the
Message Center mailbox.
1. Press  or lift the handset.
2. Press the Message Center key.
3. If requested by Voice Mail, enter the security code for
the Message Center mailbox.
103
Voice Mail 
						

							Voice Over lets you get through to
a co-worker busy on a handset
call. With Voice Over, the person
you call hears an alert tone fol-
lowed by your voice. They can
respond to you without being
heard by their original caller. They can also easily switch between
you and their first caller.
Voice Over could help a lawyer, for example, waiting for an urgent
call. While on a call with another client, the lawyer’s paralegal
could announce the urgent call as soon as it comes in. The lawyer
could then give the paralegal instructions on how to handle the sit-
uation — all without the original client hearing the conversation.
To  initiate a Voice Over to a busy extension:
You can only leave a Voice Over if you hear
busy/ring tone.
1. Dial or press  .
You hear two beeps, then you can speak with your
co-worker.
To  respond to a Voice Over alert tone at your extension:
You hear two beeps while on a handset call.
1. Press and hold  .
Release your 
MICkey to talk to your initial caller.
You can repeat this procedure as long as the Voice
Over initiator doesn’t hang up.
VOVR
104
Voice Over
Get through to a
co-worker busy on a
handset call — without
interrupting their call.