Nitsuko Ds2000 Multibutton Telephone Feature Handbook
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Multibutton Telephone Feature Handbook 80000MFH02 July 2000
Nothing contained in this manual shall be deemed to be, and this manual does not consti- tute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and Nitsuko America has no obligation to pro- vide any updates or corrections to this manual. Further, Nitsuko America also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and Nitsuko America shall not be liable for any errors or omissions. In no event shall Nitsuko America be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protect- ed by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of Nitsuko America. ©2000 by Nitsuko America. All Rights Reserved. Printed in U.S.A. Your Multibutton Display Telephone 123 456 789 0 ABC DEF MW ICM FLASH DND DIAL MIC LND SPK CONF HOLD GHI JKL MNOMNO PQRS TUV OPER VOLWXYZ CLEAR CHECK 80000 - 64 LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6 LINE 7 LINE 8BIN 1 BIN 2 BIN 3 BIN 4 BIN 5 BIN 6 BIN 7 BIN 8 BIN 9 BIN 10 These keys are undefined LINE 9 LINE 10 LINE 11 LINE 12For Attendants: Key 11=Night Key Key 24=Operator Call Key Your key assignments may be different than shown. Ask your communications manager. See the inside back cover of this guide for an illustration of the Super Display telephone.
Alphanumeric Display .....................................................1 Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . .1 Alphanumeric Display Contrast Control . . . . . . . . . . . .1 Attendant Position..........................................................2 Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . .3 Background Music...........................................................4 Barge In ..........................................................................5 Call Coverage Keys..........................................................6 User Programmable Feature . . . . . . . . . . . . . . . . . . . . .6 Call Forwarding...............................................................7 Call Timer.........................................................................9 Call Waiting / Camp-On..................................................10 Callback........................................................................11 Caller ID.........................................................................12 Single and Multiple Message Format . . . . . . . . . . . . .12 Caller ID and NVM-Series Voice Mail . . . . . . . . . . . .12 Second Call Caller ID . . . . . . . . . . . . . . . . . . . . . . . .12 Third Party Caller ID Check . . . . . . . . . . . . . . . . . . .12 Central Office Calls, Answering .....................................14 User Programmable Feature . . . . . . . . . . . . . . . . . . . .14 Central Office Calls, Placing..........................................15 Conference...................................................................20 Dial Number Preview.....................................................21 Correcting the Displayed Digits . . . . . . . . . . . . . . . . .21 Dial Number Preview Editing Example . . . . . . . . . . .22 Direct Station Selection (DSS).......................................23User Programmable Feature . . . . . . . . . . . . . . . . . . . .23 Direct Station Selection Console...................................24Default DSS Console Key Assignments . . . . . . . . . . .27 Table of Contents i About Your Handsfree Options • Handsfreelets you place and answer calls by pressing instead of using the handset. • With Automatic Handsfree, you can press a line key without lifting the handset. Normally, you have Automatic Handsfree. • Use Handsfree Answerbackto answer a voice-announced Intercom call by speaking toward your phone — without lifting the handset.
Direct Station Selection Console...................................28 Directed Call Pickup ......................................................29 Directory Dialing............................................................30 Do Not Disturb ..............................................................32 Door Box .......................................................................33 Extension Hunting .........................................................35 Flash..............................................................................36 Forced Trunk Disconnect ..............................................37 Group Call Pickup .........................................................38 User Programmable Feature . . . . . . . . . . . . . . . . . . . .38 Group Listen .................................................................39 Group Ring ...................................................................40 Handsfree .....................................................................41 Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .41 User Programmable Feature . . . . . . . . . . . . . . . . . . . .42 Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . .43 Headset Compatibility...................................................44User Programmable Feature . . . . . . . . . . . . . . . . . . . .44 Hold..............................................................................45 Hotline..........................................................................47 User Programmable Feature . . . . . . . . . . . . . . . . . . . .47 Interactive Soft Keys .....................................................48 Intercom.......................................................................49 Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .49 User Programmable Feature . . . . . . . . . . . . . . . . . . . .50 Last Number Redial .......................................................51 Meet-Me Conference ....................................................52 Message Waiting ...........................................................54 Microphone Mute..........................................................56 Monitor / Silent Monitor ................................................57 Night Service / Night Ring .............................................58 Off-Hook Signaling .......................................................59 User Programmable Feature . . . . . . . . . . . . . . . . . . . .59 Paging...........................................................................60 Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 External Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 User Programmable Feature . . . . . . . . . . . . . . . . . . . .61 Table of Contents ii
Park...............................................................................62System Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Personal Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Prime Line Preference ...................................................65Prime Line and Ringing Line Preference . . . . . . . . . .65 User Programmable Feature . . . . . . . . . . . . . . . . . . . .65 Privacy and Privacy Release Groups.............................66Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . . .66 Programmable Function Keys ........................................67Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 User Programmable Feature . . . . . . . . . . . . . . . . . . . .71 Removing Lines and Extensions ....................................72 Reverse Voice Over.......................................................73 Ringing Line Preference ................................................75 Prime Line and Ringing Line Preference . . . . . . . . . .75 User Programmable Feature . . . . . . . . . . . . . . . . . . . .76 Save Number Dialed......................................................77 Selectable Display Messaging .......................................78 Entering Additional Characters . . . . . . . . . . . . . . . . .80 Speed Dial.....................................................................81System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . .81 Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . .84 Entering Speed Dial Names . . . . . . . . . . . . . . . . . . . .87 User Programmable Feature . . . . . . . . . . . . . . . . . . . .87 Split...............................................................................88 Tandem Trunking...........................................................90 User Programmable Feature . . . . . . . . . . . . . . . . . . . .91 Time and Date ...............................................................91 Transfer .........................................................................92 Trunk (Line) Queuing and Callback ...............................94 Line Queuing Priority . . . . . . . . . . . . . . . . . . . . . . . .94 Voice Mail ......................................................................96Calling Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . .98 Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . .98 Forwarding Calls to your Mailbox . . . . . . . . . . . . . . .99 Transferring Calls to a Mailbox . . . . . . . . . . . . . . . .100 Conversation Record . . . . . . . . . . . . . . . . . . . . . . . .101 Personal Answering Machine Emulation . . . . . . . . .101 Table of Contents iii
Checking Your Messages . . . . . . . . . . . . . . . . . . . . .102 Message Center Mailbox . . . . . . . . . . . . . . . . . . . . .103 Vo ice Over ..................................................................104 Volume Controls..........................................................105 The User Programmable Features...............................106 iv
If you have a 22-Button or 34-Button Display telephone, it provides a two-line, 20-character per line alphanumeric display. The first line displays the date and time (while idle) and feature status messages. The second line displays the Interactive Soft Key definitions. If you have a 34-Button Super Display telephone, it provides an eight-line, 20-character per line alphanumeric display. The first line displays the date and time (while idle) and feature status mes- sages, just like the 22-Button and 34-Button Display models. Lines 2-8 display the comprehensive Interactive Soft Key definitions. Interactive Soft Keys Interactive Soft Keys provide intuitive feature access. You’ll no longer have to remember feature codes to access your telephone’s most advanced features — because the function of the soft keys changes as you process your calls. For example, while you’re on an outside call, just press PARKto park your call in an orbit. Basic Soft Key instruction is included in this guide. Refer to the DS2000 Soft Key Glossary (P/N 80000GLO**) for more on your Interactive Soft Keys. Alphanumeric Display Contrast Control When your telephone is idle, you can control the contrast of your telephone display. To adjust your display contrast: 1. Press or . Alphanumeric Display 1 Display messages help you process calls, identify callers and customize features.
If you are an attendant (also called an operator), you are the system’s call processing focal point. In addition to all the features of the standard keyset, your attendant extension also has the following unique features. Initially, only your attendant extension has these capabilities. Refer to the indi- vidual feature for the specifics. Barge In You can break into a co-worker’s established call. Direct Trunk Access You can dial a code to access an individual outside line. Forced Trunk Disconnect In an emergency, you can release (disconnect) another user’s active outside call. Night Service / Night Ring If your telephone has a programmed Night Key, you can press it to put the system in the Night Mode. Removing Trunks and Extensions from Service Remove problem outside lines from service — then return them to service once the problem is corrected. Trunk (Line) Queuing You can wait in line for a busy trunk to become free. To call an attendant extension: 1. Press . 2. Dial . If your system has more than one operator, you may have to dial 01-04 instead. You can also dial the attendant’s extension number (e.g., 300). Attendant Position 2 The attendant is the system’s call processing focal point.
Attendant Call Queuing Attendant Call Queuing helps minimize congestion if your atten- dant extension is the overflow destination for unanswered calls. As an attendant, your extension is never busy to your co-workers. Instead, an unlimited number of Intercom calls can queue (i.e., wait in line) for you to become free. These calls wait on your Operator Call Key, which is the last Programmable Function Key on your telephone. This key is off when you’re available and winks on (red) when co-workers are trying to get through. To answer a call on your Operator Call Key:Your Operator Call Key winks on (red) when a call is waiting. 1. Press your Operator Call Key. Normally, this places your active outside call on Hold and answers the waiting call. Attendant Position 3
Background Music (BGM) sends music to the speaker in your tele- phone while it is idle. BGM requires that your company have a music source (such as a CD player or radio) connected to your system. Background Music automatically turns off when your phone rings or you receive a paging announcement. To turn Background Music on and off: 1. Do not lift the handset or press . 2. Press . Please take note of the following: In accordance with U.S. copyright law, a license may be required from the American Society of Composers, Authors and Publishers (ASCAP) or other similar organizations, if radio, television broad- casts or music other than material not in the public domain are transmitted through the Background Music feature of telecommu- nications systems. Nitsuko America hereby disclaims any liability arising out of the failure to obtain such a license. Background Music 4 Have your telephone broadcast music through the speaker for a more pleasing work environment.