NEC Neax2000 Ivs Callcenterworx System Manual
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STEP 5: Read the instructions in the Welcome screen and click Next to continue, or Cancel to quit Setup. If
you click
Next, the Software License Agreement screen (Figure 6-8) displays.
Figure 6-8 License Agreement - ACD
STEP 6: Read the agreement and if you accept all the terms, click Yes.
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CHAPTER 6 NDA-24213 Page 58 Issue 3.0 Installation CallCenterWorX CD-ROM Installation Instructions STEP 7: The User Information screen displays (Figure 6-9). Enter your name and the name of your company . Click Next. Figure 6-9 User Information - ACD
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STEP 8: The Choose Destination Location screen displays (Figure 6-10). If you wish to change the destination
for these files, click
Browse and select another folder. (You may wish to make a note of the different
location for future reference.) Click
OK to return to this screen. When the path shown in the
Destination Folder area is satisfactory, click
Next.
Figure 6-10 Choose Destination...
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CHAPTER 6 NDA-24213 Page 60 Issue 3.0 Installation CallCenterWorX CD-ROM Installation Instructions STEP 9: The Setup Type Selection screen displays. If you wish to install the ACD MAT Client, select Client and click Next. The selection shown in Figure 6-11 selects the MAT Client installation. The screens following this one (shown in Figures 6-12 through 6-15) will complete this option. Figure 6-11 Setup Type Selection - MAT Client STEP 10: If you wish to install the Server and MAT Client, go to...
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3.2 MAT Client Installation Option
STEP 1: Selection of the MAT Client causes the Select Program Folder screen to display (see Figure 6-12).
You may accept the choice already selected, select a folder name from the existing folder list, or type
a new name in the box. When the folder name shown in the Program Folders box is satisfactory, click
Next.
Figure 6-12 Select Program Folder - MAT Client
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CHAPTER 6 NDA-24213 Page 62 Issue 3.0 Installation CallCenterWorX CD-ROM Installation Instructions STEP 2: The first Copying Files screen displays (see Figure 6-13). It shows the progress of installing the program files on your hard disk. No action is required from you to continue this process. If you wish to stop the installation, click Cancel. Figure 6-13 Copying Files - MAT Client STEP 3: When the copying of files is complete, the Add Folder Icon screen displays. Click OK to continue. Figure...
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STEP 4: The CallCenterWorX Setup Finish screen displays. If you would like to view the README file, check
that box. If you would like to launch the CallCenterWorX MAT program now, check that box. Click
the
Finish button to complete the setup of the ACD MAT Client option.
Figure 6-15 Setup FInish - MAT Client
If you have chosen to install the entire CallCenterWorX suite (both ACD and MIS...
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CHAPTER 6 NDA-24213 Page 64 Issue 3.0 Installation CallCenterWorX CD-ROM Installation Instructions 3.3 Server and MAT Client Installation Option The selection shown in Figure 6-16 selects the Server and MAT Client installation. This screen will display after the Choose Destination Location screen shown in Figure 6-10. Figure 6-16 Setup Type Selection - Server and MAT Client STEP 1: Select Client & Server and click Next. The IP Address Configuration screen will display (Figure 6-17).
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Figure 6-17 IP Address Configuration - Server and MAT Client
STEP 2: Enter the PBX IP Address for CallCenterWorX to connect to. This should be the same IP address you
entered as part of the “Programming the PBX” instructions. Under Chapter 4, Heading 3,
“Programming ACD/OAI Operation Codes,” using “CMD 7 Y=9,” you entered a four-octet code
(four 3-digit numbers separated by periods). Enter that...
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CHAPTER 6 NDA-24213 Page 66 Issue 3.0 Installation CallCenterWorX CD-ROM Installation Instructions STEP 3: The Select Program Folder screen displays (Figure 6-18). Figure 6-18 Select Program Folder - Server and MAT Client STEP 4: You may accept the choice already selected, select a folder name from the existing folder list, or type a new name in the box. When the folder name shown in the Program Folders box is satisfactory, click Next.