NEC Neax2000 Ivs Callcenterworx System Manual
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NDA-24213 CHAPTER 1 Page 7 Issue 3.0 CallCenterWorX Overview Other Documentation 5. Other Documentation Other documentation available from NEC may offer helpful information for the specialized needs of your system. Table 1-2 Related Documentation Available from NEC Document NameStock No. CallCenterWorX ACD Features and Specifications Manual 151959 CallCenterWorX MIS Quick Reference Guide 151954 NEAX2000 IVS 2 Business/Hotel/Data Features and Specifications 152007 NEAX2000 IVS 2 Command Manual (shared...
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CHAPTER 1 NDA-24213
Page 8
Issue 3.0
CallCenterWorX Overview
Other Documentation
This page is for your notes.
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NDA-24213 Page 9 Issue 3.0 Installation and Configuration Chapter 2 System Requirements Lists hardware, software, and information requirements for the most common configurations. Chapter 3 Connection Drawings Contains drawings and instructions for connecting the PBX to the computer(s) in several configurations. Chapter 4 Programming the PBX and the Dterm Includes the assignment commands for the NEAX2000 IVS and the Dterm Series E and Series III ACD terminals which enable them to use CallCenterWorX....
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NDA-24213 Page 10 Issue 3.0 T h i s p a g e i s f o r y o u r n o t e s .
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NDA-24213 CHAPTER 2 Page 11 Issue 3.0 System Requirements Variations in Setup CHAPTER 2 System Requirements 1. Variations in Setup The CallCenterWorX ACD Client/Server architecture allows one or more Maintenance Administration Terminal (MAT) computers to program and monitor the ACD system. The ACD computer can then provide call-handling data to an MIS application (which is not a Client) for translation into meaningful statistics and reports. The MIS application can be loaded as part of the complete...
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CHAPTER 2 NDA-24213 Page 12 Issue 3.0 System Requirements ACD Computer (Client or Server) With and Without MIS 2. ACD Computer (Client or Server) With and Without MIS The following hardware, software, and information are required to install the CallCenterWorX ACD computer using TCP/IP. Table 2-1 System Requirements for ACD Computer With and Without MIS Note 1: Must have video card and driver to support 1024 x 768 resolution Note 2:CallCenterWorX Version 1 Security Key will not be compatible with this...
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NDA-24213 CHAPTER 2 Page 13 Issue 3.0 System Requirements ACD Computer with MIS Using Remote MIS PC via TCP/IP 3. ACD Computer with MIS Using Remote MIS PC via TCP/IP The following hardware, software, and information are required to install the CallCenterWorX ACD computer communicating with a remote MIS PC via TCP/IP. Table 2-2 System Requirements for ACD Computer Using Remote MIS PC via TCP/IP Note 1: Must have video card and driver to support 1024 x 768 resolution. Note 2:CallCenterWorX Version 1...
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CHAPTER 2 NDA-24213 Page 14 Issue 3.0 System Requirements ACD Computer with MIS Using Remote MIS PC via RS-232 Serial Connection 4. ACD Computer with MIS Using Remote MIS PC via RS-232 Serial Connection The following hardware, software, and information are required to install the CallCenterWorX ACD computer communicating with a remote MIS PC via an RS-232 serial connection. Table 2-3 System Requirements for ACD Computer Using Remote MIS PC via RS-232 Note 1: Must have video card and driver to support...
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NDA-24213 CHAPTER 2 Page 15 Issue 3.0 System Requirements Remote MIS PC Using TCP/IP 5. Remote MIS PC Using TCP/IP The following hardware, software, and information are required to install a CallCenterWorX remote MIS PC using TCP/IP. Table 2-4 System Requirements for Remote MIS PC via TCP/IP Note 1: Must have video card and driver to support 1024 x 768 resolution. Note 2:Windows 95 OSR 2.5 4.00.1111 i s re q u i re d f o r Ye a r 2000 compliance. Minimum Requirements Computer Pentium 266 Mhz...
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CHAPTER 2 NDA-24213 Page 16 Issue 3.0 System Requirements Remote MIS PC Using RS-232 6. Remote MIS PC Using RS-232 The following hardware, software, and information are required to install a CallCenterWorX remote MIS PC using serial RS-232 connection. Table 2-5 System Requirements for Remote MIS PC via Serial RS-232 Note 1: Must have video card and driver to support 1024 x 768 resolution. Note 2:Windows 95 OSR 2.5 4.00.1111 i s re q u i re d f o r Ye a r 2000 compliance. Minimum Requirements...