NEC Neax2000 Ivs Callcenterworx System Manual

NDA-24213 CHAPTER 5
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Issue 3.0
Configuration Procedures
Configuring the MIS PCs
2. Configuring the MIS PCs
2.1 MIS PC Setup for Use via TCP/IP
STEP 1: Verify that the system requirements specified in Table 2-4 of Chapter 2 are available.
STEP 2: Depending upon your PBX hardware, complete the connections described in Chapter 3, Heading 3, 
“PN-CC00 Connecting Through a Hub” (illustrated in Figure 3-4 and Figure 3-5), or in Chapter 3, 
Heading 4, “PN-CC01 Connecting Through a Hub” (shown in...

CHAPTER 5 NDA-24213
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Issue 3.0
Configuration Procedures
Configuring the MIS PCs
Figure 5-6   MIS PC Setup for Use via RS-232
Verify all system
requirements available
(Chapter 2)Complete connections
(Chapter 3)Complete programming
PBX and Dterms
(Chapter 4)
Install MIS
Security Key
(Chapter 6)Assemble information
(Chapter 6)
Install only
CallCenter
WorX  MIS
(Chapter 6)
Read MIS menu and
command
descriptions
(Chapter 8)
Perform initial
startup of MIS
choosing RS-232
(Chapter 10)
Installation...

NDA-24213 CHAPTER 5
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Issue 3.0
Configuration Procedures
Configuring the MIS PCs
2.2 MIS PC Setup for Use via RS-232
STEP 1: Verify that the system requirements specified in Table 2-5 of Chapter 2 are available.
STEP 2: Depending upon your PBX hardware, complete the connections described in Chapter 3, Heading 5, 
“PN-CC00 Connection for ACD Computer to Remote MIS PC Serially” (shown in Figure 3-7), or in 
Chapter 3, Heading 6, “PN-CC01 Connection for ACD Computer to Remote MIS PC Serially”...

CHAPTER 5 NDA-24213
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Configuration Procedures
Configuring the MIS PCs
This page is for your notes. 

NDA-24213 CHAPTER 6
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Issue 3.0
Installation
Security Key Installation Instructions
CHAPTER 6 Installation
1. Security Key Installation Instructions 
The CallCenterWo r X Version 2 Security Key and MIS Security Key are 25-pin connectors that attach to your 
computer’s parallel printer port. This key must be installed before running the CallCenterWorX program. The 
CallCenterWorX Version 1 Security Key is not compatible with Version 2 of this application.
STEP 1: Locate the Security Key (Figure...

CHAPTER 6 NDA-24213
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Installation
Installation Information Needed
2. Installation Information Needed
To complete the installation, you will need to have the following information available.
2.1 ACD Installation Option
After the first few installation screens, you will reach the “Setup Type Selection” screen (Figure 6-11). In 
this screen you select whether to install the 
MAT Client setup (CallCenterWo r X MAT), or the Server setup 
(CallCenterWo r X ACD & CallCenterWo r X MAT) which...

NDA-24213 CHAPTER 6
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Installation
CallCenterWorX CD-ROM Installation Instructions
3. CallCenterWorX CD-ROM Installation Instructions
Use the CD-ROM in your CallCenterWorX package to install CallCenterWorX. You have the option to:
Install the entire CallCenterWorX suite, which includes both ACD (for Server and MAT Client, or 
for MAT Client) and MIS, using Windows NT 4.0 with NT Service Pack 5.
Install only the ACD (for Server and MAT Client, or for MAT Client) using Windows NT 4.0...

CHAPTER 6 NDA-24213
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Installation
CallCenterWorX CD-ROM Installation Instructions
Figure 6-3   Installation Introduction
STEP 2: At this point you can choose to: 
(a) Exit from the installation process by clicking the 
Exit choice.
(b) Click 
Contact for NEC America, Inc. mailing address, telephone number, and e-mail address.
 
Figure 6-4   Contact NEC America 

NDA-24213 CHAPTER 6
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Installation
CallCenterWorX CD-ROM Installation Instructions
(c) Open the Documentation option by clicking Documentation and selecting the 
CallCenterWorX System Manual, the CallCenterWorX ACD Features and Specifications 
Manual, or the CallCenterWo r X MIS Quick Reference Guide. These files are in PDF
™ format 
and can be read using Adobe Acrobat Reader® (included on the installation CD-ROM).
Figure 6-5   Documentation
(d) Install CallCenterWorX by clicking...

CHAPTER 6 NDA-24213
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Installation
CallCenterWorX CD-ROM Installation Instructions
STEP 3: If you choose the Install option, the CallCenterWorX Program screen (Figure 6-6) displays.
Figure 6-6   Install Selection
STEP 4: Click on the installation option of your choice. If you choose the CallCenterWorX Suite or 
CallCenterWorX ACD, the Welcome screen in Figure 6-7 displays. (Screens for CallCenterWorX 
MIS are shown in this chapter, Heading 3.4, beginning with Figure 6-22.) 
Figure 6-7...