NEC Neax2000 Ivs Callcenterworx System Manual

NDA-24213 CHAPTER 6
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Installation
Starting CallCenterWorX ACD
4. Starting CallCenterWorX ACD
STEP 1: Select Programs  NEC CallCenterWorX  ACD  ACD from the Start bar.
Figure 6-29   Starting CallCenterWorX ACD 

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Starting CallCenterWorX ACD
STEP 2: The CallCenterWorX ACD Console displays (Figure 6-30).
The CallCenterWorX logo (the red CCWX Status symbol) will not be spinning, and the toolbar icons will 
be dimmed out. The icons are enabled when connection is established to the ACD Server from the Client 
MAT. The CCWX Status symbol starts spinning when the ACD Server establishes a connection and 
successfully subscribes to the PBX. 
 
Figure 6-30...

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Menu Commands
Chapter 7 ACD Menu Commands
Describes all ACD menu commands and subcommands.
Chapter 8 MIS Menu Commands
Describes all MIS menu commands and subcommands. 

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This page is for your notes. 

NDA-24213 CHAPTER 7
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ACD Menu Commands
CHAPTER 7 ACD Menu Commands
Figure 7-1   CallCenterWorX ACD Console Screen
The main console screen for CallCenterWorX ACD displays the red “CCWX” Status symbol. The icons are 
enabled when connection is established to the ACD Server from the Client MAT. The red CCWX Status symbol 
starts spinning when the ACD Server establishes a connection and successfully subscribes to the PBX. 

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ACD Menu Commands
File Menu
1. File Menu
The File menu contains the Exit command, which provides an orderly exit from the program. 
2. Server Menu
The Server Menu comprises: 
a. The 
ACD Server option with two choices: 
1.
Connect, to connect to the ACD Server. 
To connect to the Server, you can select the 
Server menu command, choose ACD Server, and choose 
Connect (see Figure 7-2).
Figure 7-2   ACD Server Connection
The Server Name dialog box displays. If the...

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ACD Menu Commands
View Menu
3. View Menu
The View Menu controls the behavior of the Toolbars, the Workbook area, and the Status Bar on the console 
screen.
Figure 7-4   Console Screen
The Toolbar areas shown in Figure 7-4 are the MAT command toolbar, the Reports toolbar, the Utilities toolbar, 
and the 
Personal toolbar.
The 
MAT toolbar icons provide one of the three ways to access MAT commands.
Reports can be generated by use of the 
Report toolbar icons as...

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ACD Menu Commands
View Menu
Selecting the Toolbars option under the View menu displays the check list of available toolbars (Figure 7-5).
Figure 7-5   Toolbars Options
Toolbars can be displayed (checked) or hidden (unchecked). 
A toolbar can be relocated to any portion of the screen, including the Workbook area.
The 
Reset button will restore the default condition to the toolbars.
Personal toolbars can be created for specific purposes or for convenience in...

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ACD Menu Commands
View Menu
The Workbook area of the console screen shows a tab for each screen as it is opened, allowing rapid selection 
when multiple screens are displayed.
The tab shows the icon of the command with the name of the command.
The Workbook area can be removed to increase space on the main screen by clicking the checked option 
under the 
View menu. This toggles to an unchecked option which removes the Workbook until you check 
it again.
The...

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ACD Menu Commands
Options Menu
4. Options Menu
The Workbook / Toggle Icons option allows the choice of showing or not showing the command icon on 
the Workbook tab at the bottom of the screen.
The 
Redraw choice provides the options of Normal or Optimized for refreshing the screen.

Background offers a choice of colors and textures for the Data Entry screens. The next screen opened after 
making a color selection will show that background color while the...