NEC Neax2000 Ivs Callcenterworx System Manual

NDA-24213 CHAPTER 7
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ACD Menu Commands
MAT Menu
5. MAT Menu
5.1 Menu Commands
The commands used for the Maintenance Administration Terminal (MAT) functions are listed in this menu, 
providing one of three ways to select a MAT command data screen:
1. Selecting a command from the 
menu bar using the mouse (such as selecting the Tenant Data 
command by clicking 
Tenant Data under the MAT menu).
2. Selecting a command from the 
keyboard by holding down the Control and Shift keys and...

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MAT Menu
Figure 7-10   Sample Data Entry Screen
5.2 Data Screen Buttons
The top button reflects the status of the contents. The first or configuration data entry will cause the top 
button to show “
Update.” Press the Update button (or the keyboard Enter key) to save an entry or a 
change. Any data entry or change after the first entry will cause the top button to show “
Remove.” You 
can press the top button (now the 
Remove button) to remove...

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MAT Menu
5.3 Information Choices
The choices shown in the drop-down boxes in the data screen sometimes include only the information 
previously entered. For example, if only Split 1 and Split 2 have been entered and saved, those will be the 
only options shown, even though the Tenant Data may have been configured to allow more than 2 splits 
and the CallCenterWorX ACD system will handle a total of 30 splits (distributed among all tenants).
In...

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ACD Menu Commands
Report Menu
6. Report Menu
The first options available on the Report Menu are:

Save to Text File, which saves the data to the text file name you specify.

Save to Excel File, which saves the data to a Microsoft Excel file.

Export to Access database, which exports the file to a Microsoft Access database.

Print Report, which outputs a report to a designated printer without opening the Data Entry screen.

Print Preview, which displays a...

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Report Menu
Pressing the List button opens the Data Report screen.
Figure 7-12   Sample Data Entry and Data Report Screens
The icons on the Data Report Screen shown in Figure 7-12 offer quick ways to:
Save the data to a text file.
Save the data to a Microsoft Excel file.
Export the data to a Microsoft Access database.
Change the font style and size used in the report.
View a Print Preview of the report.
Send the report to a printer.
Data...

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Report Menu
Figure 7-13   Sample Report Print Preview Screen
The Print Preview screen shown in Figure 7-13 can be opened by choosing the Print Preview command on 
the Report menu, or by clicking the 
Print Preview icon on the Data Report menu bar.
The 
Print command sends the report to the printer.
The 
Next Page, Previous Page, Two Page, Zoom In, and Zoom Out commands on the Print Preview 
menu bar allow you to have varying views of the...

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Window Menu
7. Window Menu
Cascade
 
Places all open dialogs on top of each other in a cascading fashion, with each title bar visible and selectable.
Tile 
Places all open dialogs apart from each other with some overlap between dialogs, with each item selectable.
Close All 
Closes all open screens.
Output Window 
Opens a blue trace viewing area below the console area (between the Workbook Area and the Status Bar) 
for use by technical...

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Help Menu
This page is for your notes. 

NDA-24213 CHAPTER 8
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MIS Menu Commands
File Menu
CHAPTER 8 MIS Menu Commands
1. File Menu
Figure 8-1   File Menu
The following commands are listed under the File menu:

Save confirms the entry of information.

Print sends the current information to the designated printer.

Print Preview displays an example of what the print output will look like. 

Print Setup allows you to choose the printer destination, the paper size and source, the number of copies, 
and the printer...

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Edit Menu
2. Edit Menu
The Edit menu contains commands for many of the icons on the console Toolbar.
Figure 8-2   Edit Menu Commands
1. The Add Record and Delete Record commands refer to the Assignment windows under the 
Configuration menu. 
Figure 8-3   Add Record and Delete Record Icons
2. The Text View and Graph View commands determine in what form status screens and reports appear. 
These commands apply in both the Status Screens menu and...