NEC Neax2000 Ivs Callcenterworx System Manual

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MAT Menu
5. MAT Menu
5.1 Menu Commands
The commands used for the Maintenance Administration Terminal (MAT) functions are listed in this menu, 
providing one of three ways to select a MAT command data screen:
1. Selecting a command from the 
menu bar using the mouse (such as selecting the Tenant Data 
command by clicking 
Tenant Data under the MAT menu).
2. Selecting a command from the 
keyboard by holding down the Control and Shift keys and pressing 
an alphabetic letter (such as selecting the 
Tenant Data command by holding down CTRL and SHIFT 
and pressing 
T). For a complete list of MAT menu and keyboard commands, see Figure 9-2.
3. Selecting a command from the 
MAT icon Toolbar located under the menu bar by using the mouse 
(such as selecting the 
Tenant Data toolbar icon).
Figure 7-8   MAT Toolbar Icons
Each screen displays its icon in the top left corner, and the icon also appears on the screen’s tab in the 
Workbook area.
Figure 7-9   MAT Menu 
						

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Figure 7-10   Sample Data Entry Screen
5.2 Data Screen Buttons
The top button reflects the status of the contents. The first or configuration data entry will cause the top 
button to show “
Update.” Press the Update button (or the keyboard Enter key) to save an entry or a 
change. Any data entry or change after the first entry will cause the top button to show “
Remove.” You 
can press the top button (now the 
Remove button) to remove a previous entry. 
The center 
List button opens a Report screen view of the current data configured for this command. 
That screen displays icons allowing you to 
Save to a file, Save to Microsoft Excel, Print, Print 
Preview
, Export to Microsoft Access, or Change font style or size directly from the Report view.
The bottom 
Close button closes the data screen without saving any changes if the top button 
(Update/Remove) has not been pressed previously. Pressing the 
keyboard Escape key also closes the 
screen without saving entries or changes if Update/Remove has not been pressed previously.
5.2.1 How to Use the Buttons
(a) To save newly entered or changed information, press Update or the Enter key. 
(b) To delete information, press 
Remove. 
(c) To close without saving changes, press 
Close instead of Update, or press the Escape key. 
(d) To close after saving changes by pressing 
Update or Enter, press Close.
Operation Result
Message BarForm Status
Message Bar 
						

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5.3 Information Choices
The choices shown in the drop-down boxes in the data screen sometimes include only the information 
previously entered. For example, if only Split 1 and Split 2 have been entered and saved, those will be the 
only options shown, even though the Tenant Data may have been configured to allow more than 2 splits 
and the CallCenterWorX ACD system will handle a total of 30 splits (distributed among all tenants).
In order to access an additional option, it must first be entered as new information and the Update button 
(or Enter key) pressed. It will then become another choice.
Attempted entry of out-of-range information (such as more splits than a tenant has been configured for) will 
generate a red error message on the Operation Result Message Bar (see Heading 5.4) of the Data Entry 
Screen.
5.4 Message Bars
The Form Status Message Bar, located in the bottom left area of the Data Entry Screen (see Figure 7-10), 
reflects the current state of information entry in the form.
 
The 
Operation Result Message Bar, located in the bottom right area of the Data Entry Screen (see 
Figure 7-10), reflects the result of the current entry in the form.
StateMessage
An entry exists which is unchanged this session Remove Entry?
A change has been made to an existing entry Update name of entity (such as Split)
An entry is made that does not yet exist in the ACD New name of entity
StateMessage
Correct entry of an item (within character and digit 
limits, within configuration limits)ACD Data written successfully
(in green)
Attempted entry of an item which already exists in 
another entityEntry exists in another name of entity
(in red) 
						

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Report Menu
6. Report Menu
The first options available on the Report Menu are:

Save to Text File, which saves the data to the text file name you specify.

Save to Excel File, which saves the data to a Microsoft Excel file.

Export to Access database, which exports the file to a Microsoft Access database.

Print Report, which outputs a report to a designated printer without opening the Data Entry screen.

Print Preview, which displays a sample of the report as it will be printed.
These options are also available as icons on the menu bar of the Data Report screen (which is created by pressing 
the 
List button on the Data Entry screen).
Figure 7-11   Report Menu
Opening a Report screen
 for a particular MAT command name can be done in any of four ways:
1. Select a MAT command name from the listing of report titles under the 
Report menu (see Figure 7-11). 
2. Hold down the 
ALT and Shift keys and enter the letter specified in the Report menu listing for that 
command. 
3. Press the 
List button on the Data Entry screen for that command. 
4. Select the icon for that command from the 
Reports Toolbar. 
						

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Pressing the List button opens the Data Report screen.
Figure 7-12   Sample Data Entry and Data Report Screens
The icons on the Data Report Screen shown in Figure 7-12 offer quick ways to:
Save the data to a text file.
Save the data to a Microsoft Excel file.
Export the data to a Microsoft Access database.
Change the font style and size used in the report.
View a Print Preview of the report.
Send the report to a printer.
Data Reports which are too wide for the whole report to fit on the screen will appear with a horizontal scroll bar 
across the bottom, allowing you to move across the columns. You can also adjust the viewing position of a report 
by selecting the title bar with the mouse and dragging the report to bring the desired columns into view.
The 
columns in a Data Report screen (shown in Figure 7-12) can be resized or rearranged by using the mouse 
to drag the column headings. 
						

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Figure 7-13   Sample Report Print Preview Screen
The Print Preview screen shown in Figure 7-13 can be opened by choosing the Print Preview command on 
the Report menu, or by clicking the 
Print Preview icon on the Data Report menu bar.
The 
Print command sends the report to the printer.
The 
Next Page, Previous Page, Two Page, Zoom In, and Zoom Out commands on the Print Preview 
menu bar allow you to have varying views of the displayed report.
The 
Close command closes the Print Preview screen.
The column arrangement will reflect any column adjustments made in the Data Report screen. 
						

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Window Menu
7. Window Menu
Cascade
 
Places all open dialogs on top of each other in a cascading fashion, with each title bar visible and selectable.
Tile 
Places all open dialogs apart from each other with some overlap between dialogs, with each item selectable.
Close All 
Closes all open screens.
Output Window 
Opens a blue trace viewing area below the console area (between the Workbook Area and the Status Bar) 
for use by technical personnel.
Permits technical monitoring of logged events in the ACD. This output can be printed or e-mailed to 
another location if your technician requests.
8. Help Menu
Help Topic opens the CallCenterWorX ACD online Help system (explained in detail in Chapter 11,  
“CallCenterWorX Online Help”).

About provides data about the CallCenterWorX ACD system. 
						

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This page is for your notes. 
						

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File Menu
CHAPTER 8 MIS Menu Commands
1. File Menu
Figure 8-1   File Menu
The following commands are listed under the File menu:

Save confirms the entry of information.

Print sends the current information to the designated printer.

Print Preview displays an example of what the print output will look like. 

Print Setup allows you to choose the printer destination, the paper size and source, the number of copies, 
and the printer properties such as orientation, graphic resolution, and layout.

Grid Print Setup evokes display of the Report Layout Grid (see Chapter 10, Figure 10-21). This grid 
permits formatting of report data margins, titles, grid lines, page order, and centering axis. The grid allows 
you to save this setting for future printouts of the report.

System Shutdown is the command by which you exit CallCenterWorX MIS. 
						

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Edit Menu
2. Edit Menu
The Edit menu contains commands for many of the icons on the console Toolbar.
Figure 8-2   Edit Menu Commands
1. The Add Record and Delete Record commands refer to the Assignment windows under the 
Configuration menu. 
Figure 8-3   Add Record and Delete Record Icons
2. The Text View and Graph View commands determine in what form status screens and reports appear. 
These commands apply in both the Status Screens menu and the Reports menu.
Figure 8-4   Graph View and Text View Icons
3.Refresh Report updates screens already running. The Create Graph command operates under the Status 
Screens and the Reports menus.
Figure 8-5   Refresh Report and Create Graph Icons
4. The Modify Graph command alters existing graphs. The Zoom Out enlarges or reduces the screen image.
Figure 8-6   Modify Graph and Zoom Out Icons