NEC Neax2000 Ivs Callcenterworx System Manual

							NDA-24213 CHAPTER 4
Page 27
Issue 3.0
Programming the PBX and the Dterm
AP01 Initialization
CHAPTER 4 Programming the PBX and the Dterm
1. AP01 Initialization
DESCRIPTION DATA
For the IVS (CP00 and CP03):
Assign the slot number to the PN-AP01
board according to the location of the
board.
Note:
The slot number is given by the SENSE 0 
switch on the PN-AP01 board.
(1)   Slot number (04-15)
(2)   PN-AP01 board
  
For the IVS 2000 Series Software (CP16):
Assign the slot number to the PN-AP01
board according to the location of the
board.
Note:
The slot number is given by the SENSE 0 
switch on the PN-AP01 board.
 Y= 0
(1)   Slot number (04-15)
(2)   PN-AP01 board
  
For the IVS2 (CP14):
Assign the slot number to the PN-AP01
board according to the location of the
board.
Note:
The slot number is given by the SENSE 0 
switch on the PN-AP01 board.
 Y= 0
(1)   Slot number (04-15)
(2)   PN-AP01 board
  
ID code all clear with AP. To clear the AP per-
perform the following:
Note:
Switch 1 on the PN-AP01 must be set as 
follows:
       OFF
                            
         ON
After clearing the AP01, change SW1-2 and 
SW1-3 back to the “ON” position.
CM05 START
CMD6
END
INITIAL
INITIAL
INITIAL
ST + D60 + DE + 0000 + DE + CCC + EXE
4
3
2
1 
						

							CHAPTER 4 NDA-24213
Page 28
Issue 3.0
Programming the PBX and the Dterm
Programming the ACD Position Prime Line and My Line
2. Programming the ACD Position Prime Line and My Line
DESCRIPTION DATA
For the IVS (CP00 and CP03):
Assign the primary extension.
(1) LEN 0000-0511
(2)  FXXXX Station number
For the IVS 2000 Series Software (CP16):
Assign the primary extension.
(1)  LEN X00-X63 (X = PIM No. 0-7)
(2)  FXXXX Station number
For the IVS2 (CP14):
Assign the primary extension.
(1)  LEN X00-X63 (X = PIM No. 0-7)
(2)  FXXXX Station number
For the IVS (CP00 and CP03):
Assign the ACD virtual line and ACD Pilot       
numbers.
Note:Use LEN 0000-0127 ONLY.
(1) LEN 0000-0127
(2) Virtual number
For the IVS 2000 Series Software (CP16):
Assign the ACD virtual line and ACD Pilot       
numbers.
Note:Use LEN 000-127.
Using the PZ-M537 MP expansion 
card allows LEN 000-255 to be 
monitored.
(1) LEN 000-127
(2) Virtual number
For the IVS2 (CP14):
Assign the ACD virtual line and ACD Pilot       
numbers.
Note:Use LEN 000-127.
Using the PZ-M537 MP expansion 
card allows LEN 000-255 to be 
monitored
.(1) LEN 000-127
(2) Virtual number
CM10 START
CM11 
						

							NDA-24213 CHAPTER 4
Page 29
Issue 3.0
Programming the PBX and the Dterm
Programming the ACD Position Prime Line and My Line
DESCRIPTION DATA
Assign the ACD virtual line to
the My Line.(1) Primary Extension (CM10)
(2)  ACD virtual line (CM11)
Assign ACD virtual line for
originate suppress.
Assign ACD Pilot number as
monitored number.
Assign ACD Group number.(Y) = 1
(1)  ACD virtual line
(2)  2: Originate suppress
(Y) = 1
(1)  ACD Pilot number
(2) 3: Monitored number
(Y) = 2
(1)  XXXX ACD Pilot number
(2) 00-15 Group number
Note:Only assign the ACD Pilot number.
Tenant (Y) = 04
(1) X-XXXX (ACD Position, Agent, and 
Pilot)
(2) 01 Tenant 01
09 Tenant 09
END
CM93
CM17
CM12 
						

							CHAPTER 4 NDA-24213
Page 30
Issue 3.0
Programming the PBX and the Dterm
Programming ACD/OAI Operation Codes
3. Programming ACD/OAI Operation Codes
 START
                
                
   END
DESCRIPTION DATA
OAI function key assignment.
Note:  Cannot  use   F1032.
Op-codes are fixed to function names
  (see OAI key code assignment table 
below).
(Y) = 0
(1)  F1033 OAI key 1
        F1047 OAI key 15
(2) 128 - 191 MSF
        192 - 255 TMF
Assign IP address.
Example:
1st Data        00      01       02       03
IP Address   101    022    033    055(Y) = 9
(1) 00: First Octet
        03: Fourth Octet
(2) XXX: First Octet
        XXX: Fourth Octet
OAI Key Code Assignment 
                                                                                          
Function Name OAI Key Code OP Code Function Key Code
Break 1 187 F1033
Auto/Manual 2 252 F1034
Work  4 253 F1036
Night  5 188 F1037
Trunk/Trouble  6 250 F1038
Tally  7 189 F1039
Assist  8 254 F1040
Emergency  9 255 F1041
Log On/Off 10 190 F1042
Monitor 12 191 F1044
Call Waiting 14 249 F1046
CMD7
INITIAL 
						

							NDA-24213 CHAPTER 4
Page 31
Issue 3.0
Programming the PBX and the Dterm
Programming Dterm Key Assignment
4. Programming D
term Key Assignment
DESCRIPTION DATA
Assign OAI keys to ACD station. (YY) = 00
(1)  My Line, key no.
(2)  F1033: OAI key 1
        F1047: OAI key 15
Assign ACD virtual line key. (YY) = 00
(1)  My Line, key no.
(2)  XXXX: ACD virtual line
CM90 START
END 
						

							CHAPTER 4 NDA-24213
Page 32
Issue 3.0
Programming the PBX and the Dterm
Programming ACD Group Announcements
5. Programming ACD Group Announcements
STARTDESCRIPTION DATA
For the IVS (CP00 and CP03):
Assign a Digital Announcement Trunk
Circuit No. to the required LEN.
Note:The Digital  Announcement   Trunk
Circuit No. must be assigned to the 
 first LEN (level 0) and/or the third
LEN (level 2) of each LT slot.
(1)  LEN (0000 - 0512)
(2)  EB002 - EB127
PIM 0/1: EB000 - EB031
PIM 2/3: EB032 - EB063
PIM 4/5: EB064 - EB095
PIM 6/7: EB096 - EB127
For the IVS 2000 Series Software (CP16):
Assign a Digital Announcement Trunk
Circuit No. to the required LEN.
Note:The Digital  Announcement   Trunk
Circuit No. must be assigned to the 
 first LEN (level 0) and/or the third
LEN (level 2) of each LT slot
.(1)  LEN X00-X63 (X = PIM No. 0-7)
(2)  EB002 - EB127
PIM 0/1: EB000 - EB031
PIM 2/3: EB032 - EB063
PIM 4/5: EB064 - EB095
PIM 6/7: EB096 - EB127
For the IVS2 (CP14):
Assign a Digital Announcement Trunk
Circuit No. to the required LEN.
Note:The Digital  Announcement   Trunk
Circuit No. must be assigned to the 
 first LEN (level 0) and/or the third
LEN (level 2) of each LT slot.
(1)  LEN X00-X63 (X = PIM No. 0-7)
(2)  EB002 - EB127
PIM 0/1: EB000 - EB031
PIM 2/3: EB032 - EB063
PIM 4/5: EB064 - EB095
PIM 6/7: EB096 - EB127
Assign the function for each Digital
Announcement Trunk.YY = 00
(1) 000-127: Digital Announcement 
Trunk Circuit No. assigned
by CM10.
(2) 16XX
 Message Group No.
(02-63) for
 Multi-connection
announcement service for
OAI.
CM10
CM49
CM49 
						

							NDA-24213 CHAPTER 4
Page 33
Issue 3.0
Programming the PBX and the Dterm
Programming ACD Group Announcements
DESCRIPTIONDATA
Assignment of Digital Announcement
Trunk No.Y =  2
(1) 000-127
(2) 1XXX
002-127:Digital 
Announcement
Trunk No.
UCD Delay Announcement detection /
OAI Announcement connection timer.Y =  0
(1) 67
(2) 01-32
END
CMD7
CM41 
						

							CHAPTER 4 NDA-24213
Page 34
Issue 3.0
Programming the PBX and the Dterm
Sending of Returned Result and SMFN
6. Sending of Returned Result and SMFN
DESCRIPTION DATA
Returned Result (RR) sending priority
when receiving Switch Control Facility 
(SCF).
Note:For CallCenterWorX  this must be a 
“0”.
Service feature for each Tenant(YY) = 28
(1) Tenant #  01-09
(2)  0: Send RR after SMFN.
  1: Send RR before SMFN.
(YY) = 27
(1) Tenant # 01-09
(2) 0: ACD
1: Non--ACD
Sending of SMFN when answering a held call (1)  461
(2)  0:  Sent. 
         1:    Not sent.
While the station (STA-A) is talking with
another station (STA-B), after consultation
hold with a CO call, when STA-B has hung
up.
Note:  For Assist and Monitor to work
properly, this must be set to a “0.”(1) 117
(2)  0:  STA-A returns to the call 
            with the CO line.
        1:    STA-A hears ROT. 
Transfer a trunk call into an ACD group
from a station or SN 610/716 Attcon.(1) 460
(2) 0: Allowed
1: Not allowed
CM65 START
CM08
END 
						

							NDA-24213 CHAPTER 4
Page 35
Issue 3.0
Programming the PBX and the Dterm
Programming the Dterm Series E ACD Terminal
7. Programming the D
term Series E ACD Terminal
Figure 4-1   D
term Series E ACD Terminal
7.1 Programming the Keys
Use CM90 YY= 00 and the functions listed to program Keys 17 through 24.
Key 17 = F1020 Release
Key 18 = F1042 Log On (OAI Key 10, CMD7 Y=0 OP-Code 190)
Key 19 = F1012 Conference
Key 20 = F1039 Tally (OAI Key 7, CMD7 Y=0 OP-Code 189)
Key 21 = 1036 Work (OAI Key 4, CMD7 Y=0 OP-Code 253)
123
456
789
0#
Work
(01)
Logon
Hold Transfer BreakTallyConf Release
(31)(30)(04)(03)(02)
(33)
(35)
(37)
(05)(32)(08)(07)(06)
(09)(34)(12)(11)(10)
(13)(36)(16)(15)(14)
(18)
(17)
(19)
(20)
(21)(22)(23)(24)
DTP-32D-1Multiline Terminal Key Number 
						

							CHAPTER 4 NDA-24213
Page 36
Issue 3.0
Programming the PBX and the Dterm
Programming the Dterm Series E ACD Terminal
Key 22 = 1033 Break (OAI Key 1, CMD7 Y=0 OP-Code 187)
Key 23 = F1004 Transfer
Key 24 = F1010 Hold
All other ACD function keys will be programmed on Keys 1 through 16.
7.2 Service Conditions
1. In order for Logon (Key 18) and Break (Key 22) to chime, a speaker key must be assigned to a Key 
between 1 and 16.
2. The Feature (F1011), Recall (F1015), Redial (F1000), and Answer (F4001) Keys can be assigned to 
Keys between 1 and 16.
3. Do not use the MAT command F2, “Copy of D
term Key”, if your ACD terminals are a mixture of 
Series III and Series E sets. The key layouts are different between these two terminals. You can copy 
from Series E to Series E, and from Series III to Series III, but you cannot copy from Series E to 
Series III.
4. If the first port (level 0) of the card is set to a 1 (Elite) in CM12 YY=17, a PN-4DLCA or PN-4DLCM 
card must be installed. When using a PN-4DLCD card with the first port (level 0) set to a 1 (Elite) in 
CM12 YY=17, the ACD Keys will not function and there is no display on the terminal.
5. D
term series ACD terminals are supported with Series 1800 software CJ0.17 and above.