NEC Neax2000 Ivs Callcenterworx System Manual

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12.5 Weekend Suppression of Printing
An important question to consider is whether to suppress printing reports on weekend days.
The weekend is defined as starting at midnight on Friday and ending at midnight on Sunday.
Since some locations are staffed only during normal business days, Monday through Friday, the 
scheduled reports may not need to be output over the weekend.
If you check the “Suppress weekend output” checkbox in the Report Output Time window, this report 
will not be sent to the printer if any of the scheduled output times falls during a weekend hour.
Important:Weekend Suppression causes reports not to print out on Saturday or Sunday. A Monday-through- 
Friday business should schedule daily reports to run as a “today” report at some time prior to midnight. 
A daily report scheduled as a “yesterday” report might print out prior to a day’s opening (such as at 
6:30 a.m.). If weekend suppression is enabled, Friday’s report would be suppressed - it could not print 
at 6:30 a.m. on Saturday. 
						

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12.6 Generating a Graph from a Report
Once a report has been generated, it can be viewed in either its original report format or in a variety of 
graph formats. This section explains how to select the type of graph, as well as what types of graphs are 
available.
12.7 Selecting a Type of Graph
STEP 1: Click the Create Graph   button on the console Toolbar. The Choose Graph Style window 
displays (see Figure 10-27).
Figure 10-27   Choose Graph Style Window
STEP 2:Select graph type from the drop-down menu. 
STEP 3: Choose the refresh rate
 Interval in seconds, selecting the number using the up and down arrows.
STEP 4: Check the 
Auto Legend checkbox if you wish to have the legend display.
STEP 5:  Press the 
Modify Display Fields button to alter the report graph display.
STEP 6:  Click the 
OK button. The graph view of the report displays. 
						

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12.8 Types of Graphs
CallCenterWorX MIS can generate the following types of graphical representations of reports:
12.8.1 Line graph 
The Line graph draws a line connecting the data points of a group. The markers used in this graph are 
called widgets. Choose 
Line plot, with point markers to display this type of graph.
12.8.2 Line Only graph
A Line Only graph is a Line graph without the widgets. Choose Line plot, no markers to display this 
type of graph.
12.8.3 Step graph
The Step graph is similar to a Line graph except that horizontal and vertical line segments (forming a 
step) connect the data points of a group. Choose 
Step chart, with point markers to display this type 
of graph.
12.8.4 Step Line Only graph 
A Step-Line Only graph is a Step graph with no widgets. Choose Step chart, no markers to display 
this type of graph.
12.8.5 Vertical Bar graph 
In a Vertical Bar graph, the data values are indicated by the vertical extent of individual rectangles. 
Choose 
Vertical bars to display this type of graph. 
						

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12.8.6 Horizontal Bar graph 
In a Horizontal Bar graph, the data values are indicated by the horizontal extent of individual 
rectangles. Choose 
Horizontal bars to display this type of graph.
12.8.7 Extended Vertical Bar graph 
The Extended Vertical Bar style gives the bars and axes a 3-D look. Choose 3D Vertical bars to 
display this type of graph.
12.8.8 Extended Horizontal Bar graph 
The Extended Horizontal Bar graph style gives the bars and axes a 3-D appearance. Choose 3D 
Horizontal bars
 to display this type of graph.
12.8.9 Stacked Vertical Bar graph 
In a Stacked Vertical Bar graph, the bars for different groups are displayed one behind another rather 
than side-by-side. The values from the different groups are not summed. The Strata Vertical Bar graph 
is what some people expect for a stacked bar graph. Choose 
Stacked vertical bars to display this type 
of graph. 
						

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12.8.10 Stacked Horizontal Bar graph 
In a Stacked Horizontal Bar graph, the bars for different groups are displayed one behind another 
rather than side-by-side. The values from the different groups are not summed. The Strata Horizontal 
Bar graph is what some people expect for a stacked bar graph. Choose 
Stacked horizontal bars to 
display this type of graph.
12.8.11 Manhattan graph 
An IsoBar or “Manhattan” graph represents data values as a three-dimensional rectangle. The data 
value is plotted against both its group and index. The resulting chart resembles the Manhattan skyline. 
Because negative values cannot be represented, a standard bar chart is drawn if the data contain 
negative values. Choose 
Manhattan chart to display this type of graph.
12.8.12 RoofTop graph 
An IsoArea or “Roof Top” graph is similar to an IsoBar graph except the “roof top” between data 
values comprises sloped surfaces rather than steps. No lines are drawn to separate the indices. Because 
negative values cannot be represented, a standard bar chart is drawn if the data contain negative 
values. Choose 
Rooftop chart to display this type of graph.
12.8.13 Ribbon graph 
A Ribbon graph is similar to an IsoArea graph except just the “roof top” is drawn without any sides. 
Choose 
Ribbon chart to display this type of graph. 
						

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12.8.14 Pie graph 
Pie graphs display a circle divided into “wedges”. A wedge is drawn for each data item, representing 
the fractional contribution of that data item to the total. All the data items in the scope, regardless of 
group, make up one pie. Because negative values cannot be represented, a standard bar chart is drawn 
if the data contains any negative values. Choose 
Pie chart to display this type of graph.
12.8.15 Isographic Pie graph 
The Isographic Pie graph draws the pie from a 3-D perspective. The pie appears to have some 
thickness. Choose 
3D Pie chart to display this type of graph.
12.8.16 Area graph 
An Area graph is similar to a Line graph except the area below the data line is filled. If more than one 
group of data are plotted, they are drawn in order of decreasing average value so that the groups with 
smaller values are not obscured by the groups with larger values. Choose 
Area under points to 
display this type of graph.
12.8.17 Strata graph 
A Strata graph is similar to an Area graph, but it shows the summed total of a particular index over 
all groups. The height of the combined area represents the total over all groups. Sub-areas show how 
much each group contributes to the total. Choose 
Strata chart to display this type of graph. 
						

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12.8.18 Strata Vertical Bar graph 
A Strata Vertical Bar graph is what might be called a stacked bar graph. It shows the summed total of 
a particular index over all groups. The length of the combined bar represents the total over all groups. 
Areas within the bar show how much each group contributes to the total. Because negative values 
cannot be represented, a standard bar chart is drawn if the data contains any negative values. Choose 
Strata, with vertical bars to display this type of graph.
12.8.19 Strata Horizontal Bar graph
A Strata Horizontal Bar graph could also be called a stacked bar graph. It shows the summed total of 
a particular index over all groups. Because negative values cannot be represented, a standard bar chart 
is drawn if the data contain negative values. Choose 
Strata, with horizontal bars to display this type 
of graph. 
						

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Reference
Chapter 11 CallCenterWorX Online Help
Describes the ACD and MIS online Help systems and tells how to access and print Help topics.
Chapter 12 MIS Statistical Definitions and Methods
Lists the terms and operations used to calculate statistical information in MIS reporting.
Chapter 13 MIS Error Messages
Defines possible error messages from the CallCenterWorX MIS system and suggests remedial 
procedures.
Chapter 14 Terms and Concepts
Includes a glossary of basic terminology and concepts used in the CallCenterWorX program. 
						

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