NEC Neax2000 Ivs Callcenterworx System Manual

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STEP 5: Read the instructions in the Welcome screen and click Next to continue, or Cancel to quit Setup. If 
you click 
Next, the Software License Agreement screen (Figure 6-8) displays.
Figure 6-8   License Agreement - ACD
STEP 6: Read the agreement and if you accept all the terms, click Yes.  
						

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STEP 7: The User Information screen displays (Figure 6-9). Enter your name and the name of your 
company
. Click Next.
Figure 6-9   User Information - ACD 
						

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STEP  8: The Choose Destination Location screen displays (Figure 6-10). If you wish to change the destination 
for these files, click 
Browse and select another folder. (You may wish to make a note of the different 
location for future reference.) Click 
OK to return to this screen. When the path shown in the 
Destination Folder area is satisfactory, click 
Next.
Figure 6-10   Choose Destination Location - ACD 
						

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STEP 9: The Setup Type Selection screen displays. If you wish to install the ACD MAT Client, select Client 
and click 
Next. The selection shown in Figure 6-11 selects the MAT Client installation. The screens 
following this one (shown in Figures 6-12 through 6-15) will complete this option.
Figure 6-11   Setup Type Selection - MAT Client
STEP 10: If you wish to install the Server and MAT Client, go to Heading 3.3. Screens showing installation of 
the Server and MAT Client (Figures 6-16 through 6-21) illustrate that option. 
						

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3.2 MAT Client Installation Option
STEP 1: Selection of the MAT Client causes the Select Program Folder screen to display (see Figure 6-12). 
You may accept the choice already selected, select a folder name from the existing folder list, or type 
a new name in the box. When the folder name shown in the Program Folders box is satisfactory, click 
Next.
Figure 6-12   Select Program Folder - MAT Client 
						

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STEP 2: The first Copying Files screen displays (see Figure 6-13). It shows the progress of installing the 
program files on your hard disk. No action is required from you to continue this process. If you wish 
to stop the installation, click Cancel.
Figure 6-13   Copying Files - MAT Client
STEP 3: When the copying of files is complete, the Add Folder Icon screen displays. Click OK to continue.
Figure 6-14   Add Folder Icon - MAT Client 
						

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STEP 4: The CallCenterWorX Setup Finish screen displays. If you would like to view the README file, check 
that box. If you would like to launch the CallCenterWorX MAT program now, check that box. Click 
the 
Finish button to complete the setup of the ACD MAT Client option.
Figure 6-15   Setup FInish - MAT Client
If you have chosen to install the entire CallCenterWorX suite (both ACD and MIS programming), the 
setup program will automatically continue with the MIS portion of the installation (see this chapter, 
Heading 3.4, “MIS Installation Option”).
If you are installing only the ACD MAT Client programming, see this chapter, Heading 4, “Starting 
CallCenterWorX ACD,” for procedures needed for the initial ACD startup. 
						

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3.3 Server and MAT Client Installation Option
The selection shown in Figure 6-16 selects the Server and MAT Client installation. This screen will display 
after the Choose Destination Location screen shown in Figure 6-10.
Figure 6-16   Setup Type Selection - Server and MAT Client
STEP 1: Select  Client & Server and click Next. The IP Address Configuration screen will display (Figure 
6-17). 
						

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Figure 6-17   IP Address Configuration - Server and MAT Client
STEP 2: Enter the PBX IP Address for CallCenterWorX to connect to. This should be the same IP address you 
entered as part of the “Programming the PBX” instructions. Under Chapter 4, Heading 3, 
“Programming ACD/OAI Operation Codes,” using “CMD 7 Y=9,” you entered a four-octet code 
(four 3-digit numbers separated by periods). Enter that same code here and click 
Next.
If you don’t know the correct PBX IP Address to enter here, consult your network administrator. 
						

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STEP 3: The Select Program Folder screen displays (Figure 6-18).
Figure 6-18   Select Program Folder - Server and MAT Client
STEP 4: You may accept the choice already selected, select a folder name from the existing folder list, or type 
a new name in the box. When the folder name shown in the Program Folders box is satisfactory, click 
Next.